• Share
  • Email
  • Embed
  • Like
  • Save
  • Private Content
EU Summit  Learn how sap state of the art bi allows a real transformation strategy
 

EU Summit Learn how sap state of the art bi allows a real transformation strategy

on

  • 618 views

 

Statistics

Views

Total Views
618
Views on SlideShare
618
Embed Views
0

Actions

Likes
0
Downloads
17
Comments
0

0 Embeds 0

No embeds

Accessibility

Categories

Upload Details

Uploaded via as Adobe PDF

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment

    EU Summit  Learn how sap state of the art bi allows a real transformation strategy EU Summit Learn how sap state of the art bi allows a real transformation strategy Presentation Transcript

    • Business Analytics Solutions from SAP ForThe European CommissionJean-François DierckxBusiness Analytics Solution Architect, SAP BeLux
    • Successful public sector organizations . . . Effectively align goals and resources to balance risk and opportunities for optimal Government support to citizens They do it by:  Aligning resources to desired outcomes  Understanding the costs of delivering citizen services  Enabling flexibility to anticipate shifts in priorities Result:  Tailor resources to citizen demands while increasing efficiency  Conduct government transformation through innovative strategies to contain costs  Provide transparency and self service access to constituents© 2011 SAP AG. All rights reserved. Confidential 3
    • Delivering Remarkable Business Performance:What did the best do in Public Services? + 10 % -30% + 25% Staff productivity Time to project completion Crime detectionVRL Research & Asian Banker © 2011 SAP AG. All rights reserved. Confidential 4
    • Leading Indicators Enable the Performing Governmentand Sustain Citizen Services Program funding Time to tax collection Time to welfare payment Crime detection rate Of outstanding accounts Costs of citizen services payable Contracts compliance Payroll errors© 2011 SAP AG. All rights reserved. Confidential 5
    • Going Beyond Just Reporting Yesterday’sNews to Enable Public Sector to Run Smarter PROGRAM MANAGEMENT I CITIZEN SERVICES I SOCIAL AID I PUBLIC TRANSPORTATION I PUBLIC SAFETYPUBLIC DEFICIT I BUDGET PERFORMANCE MANAGEMENT I POLICY OPERATIONS l HR l FINANCE | PROCUREMENT l ASSETS What What is What will happened? happening now? happen? How and why What is the risk if it How do you prevent / did it happen? does/doesn’t happen? ensure it happens again? TAX & REVENUE COLLECTION I CITIZEN DELIVERY I ACCOUNTABILITY & TRANSPARENCY I COMPLIANCETom Davenport International Institute for Analytics © 2011 SAP AG. All rights reserved. Confidential 6
    • SAP’s Flexible Approach to EnablingBusiness Analytics Within Your Public Organization Industry & LoB Embedded Custom Analytic Packaged Analytics ApplicationsAnalytic Applications Rapid implementation Integrated Leverage the industry’s incorporating best transaction-specific leading business analyticspractices with flexibility to reporting for faster platform to address your extend and optimize business decisions unique needs© 2011 SAP AG. All rights reserved. Confidential 10
    • Business AnalyticsOur Approach Data Sources/Warehouses Analytic Capabilities Access Services and Best Practices Industry & LOB Analytic Applications SAP Mobile Enterprise Performance Management Performance Management Other Application/ Browsers Data Sources Governance Risk and Risk Compliance and Compliance Social Media Management On Demand Content Business Intelligence Services Unstructured Business Intelligence Enterprise Content Information Management Dashboard/ MS Office Report OLAP Servers, Data Data Foundation Data Warehouse Management Warehouses & Marts Enterprise Portals© 2011 SAP AG. All rights reserved. Confidential 11
    • A PROJECT WITHOUT TRUST ?© 2011 SAP AG. All rights reserved. Confidential 12
    • Trusted Data© 2011 SAP AG. All rights reserved. Confidential 13
    • Business AnalyticsOur Approach Data Sources/Warehouses Analytic Capabilities Access Services and Best Practices Industry & LOB Analytic Applications SAP Mobile Enterprise Performance Management Performance Management Other Application/ Browsers Data Sources Governance Risk and Risk Compliance and Compliance Social Media Management On Demand Content Business Intelligence Services Unstructured Business Intelligence Enterprise Content Information Management Dashboard/ MS Office Report OLAP Servers, Data Data Foundation Data Warehouse Management Warehouses & Marts Enterprise Portals© 2011 SAP AG. All rights reserved. Confidential 14
    • Is this science-fiction ?© 2011 SAP AG. All rights reserved. Confidential 15
    • Some Use Cases…
    • Strategic Business Analytics Use Cases forPublic Sector Programs Programs Finance Operations Citizen Services Public SecurityManaging Programs Being Visibility in Delivering Operations in Uncertain Times Prepared Performance Social Services Efficiency City Performance Planning and Grants Analysis and Performance Delivery Event Insight Management Consolidation Reporting Analytics Closed Loop Fight Fraud and Spend Performance Crime and Threat Performance Manage Public Health Abuse Management Control Management Government Readiness Optimize Tax and Human Capital Case Workload Performance and Assessment for Revenue Collection Management Analytics Transparency Defense and SecurityClick on any box in bottom three rows to see use case © 2011 SAP AG. All rights reserved. Confidential 19
    • Government Performance and TransparencyAdvanced with Real-time Analysis and MobilityCurrent Customer Situation SAP BusinessObjects Custom App Analytic Application  Track and measure impact of economic stimulus funds, identify best performing initiatives  Detect data quality issues  Provide transparency to the constituentsDescription  Built with SAP BusinessObjects BI 4.0 solutions, SAP BusinessObjects Data Quality Management, SAP BusinessObjects Data Services  Government performance and transparency helps track usage of public funds, measure the economic impact of programsValue Proposition  Automated reporting, increase compliance, measure job impact, reporting to the constituents Advanced with SAP BusinessObjects BI 4.0 solutions  Combined with SAP HANA and mobility  Multi-source semantic layer simplified heterogeneous data source access Outcome Opportunity  Achieve a fast, automated, accurate tracking and reporting of the use public funds, identify best performing initiatives leading to focused investments Return  Improved compliance of reporting© 2011 SAP AG. All rights reserved. Confidential 20
    • City Performance Management SAP SAP BusinessObjects Custom App Analytic ApplicationCurrent Customer Situation Analytic App  Difficult to manage constituent across multiple programs  Lack holistic view of programs/performance  Monitor program results/actions transparentlyDescription  Built with SAP BusinessObjects Mobile offering measures program effectiveness across cl ic k departments  Helps track/monitor actions to improve program effectivenessValue Proposition  Automated reporting with predefined reports and dashboards  Collaborative performance managementOutcome Opportunity Combined with Sybase Unwired Platform  Monitor program performance/provide executive view  Implement and monitor actions across agencies  Transparency to the constituents Return© 2011 SAP AG. All rights reserved. Confidential 21
    • Manage Public HealthAdvanced with Real-time AnalysisCurrent Customer Situation SAP SAP BusinessObjects Custom App Analytic Application  Difficult to forecast public health costs Analytic App  Monitor programs to contain expenses increase  Track and measure public service providers performanceDescription  Built with SAP BusinessObjects BI 4.0 solutions, SAP BusinessObjects Data Services  Track prescriptions and optimize use of cost efficient medication  Measure service provider efficiencyValue Proposition  Identification of deviations from program guidelines  Multi source semantic layer enables to source data from heterogeneous sources  Enhanced with SAP HANA for real-time access and insight Advanced with SAP BusinessObjects DashboardsOutcome Opportunity  Monitor program performance, provide an executive view  Implement and monitor actions across service providers  Intuitive transparency to the constituents Return © 2011 SAP AG. All rights reserved. Confidential 22
    • SAP BusinessObjects Event Insight For Public Security SAP SAP BusinessObjects Custom App Analytic Application Analytic AppCurrent Customer Situation  Detect/track all kinds of threats in real-time  Analyze security protocol against guidelines  React quickly to eventsDescription  Helps public organizations detect/track real-time attributes of a potential threat click  Leverages SAP BusinessObjects Event Insight to detect and respond to real-time public security triggers  Automatically propagates information throughout distributed public security agencyValue Proposition  Monitor events in real-time, with specific KPIs  Process large amount of event data in milliseconds Combined with SAP HANA to deliver real-time insightOutcome Opportunity  Improve detection and tracking capabilities  Improve collaborative reaction security network Return© 2011 SAP AG. All rights reserved. Confidential 23
    • Planning And Consolidation For Public Sector SAP BusinessObjectsCurrent Customer Situation Custom App Analytic Applications  Lack basic tools to analyze budgets, service delivery, policy outcomes and costs  Multiple incompatible/disconnected systems, poor data qualityDescription  Built with SAP BusinessObjects Planning and Consolidation and SAP BusinessObjects Dashboards  Purpose built, extensible solution based on industry best practices automates/aligns financial data for planning, connecting long range planning with budgetValue Proposition  Link strategy to execution with resource components Combine with SAP Business Suite for end-to-end  What-if scenarios for program prioritization solution  Implementation in 8 to 12 weeksOutcome Opportunity  Public sector-specific plan inputting schedules  Annual budget process aligned with long range plan  Integrated, automated statutory reporting Return© 2011 SAP AG. All rights reserved. Confidential 24
    • Grants Analysis and Reporting SAP SAP BusinessObjects Custom App Analytic Application Analytic AppCurrent Customer Situation  Stakeholders lack visibility into research business process  Can’t efficiently manage awards/usage of fundsDescription  Provides insight into project funding  Measures fund-usage effectiveness per project  Employs SAP BusinessObjects Information Steward to provide in depth visibility to quality of source data.Value Proposition  Automated reporting covering all areas of operations  Rate of success of awards, proposals, applications  Research opportunities Advanced with SAP BusinessObjects EIM 4.0 solutionsOutcome Opportunity  Provide insight across research-party network  Improve monitoring of application and award process  Manage research projects budget and resources Return© 2011 SAP AG. All rights reserved. Confidential 25
    • Performance Delivery AnalysisCurrent Customer Situation SAP SAP BusinessObjects Custom App Analytic Application Analytic App  Poor alignment of local and central government  Can’t understand program outcomes at point of service delivery  Difficult to monitor policies across structuresDescription  Report cross-organization KPIs/program outcomes  Understand service delivery cost drivers  Leverage SAP BusinessObjects Strategy Management and SAP BusinessObjects Profitability and Cost Management for activity costingValue Proposition  Automated KPI reporting  Ad-hoc queries/drill down for performance analysis  Understand budget requirements vs. citizen demand Advanced with SAP BusinessObjects BI 4.0 solutionsOutcome Opportunity  Improved central-local government alignment  Efficient social policy outcome monitoring  Increased transparency between structures Return© 2011 SAP AG. All rights reserved. Confidential 26
    • Human Capital ManagementAdvanced with Real-time Analysis SAP SAP BusinessObjects Custom App Analytic Applications Analytic AppCurrent Customer Situation Deliver better services with fewer resources Governments lacking a holistic view of skills/resourcesDescription Talent/skills management analytics Manage reallocation of resources across agencies Compensation and people reporting Enhanced with SAP HANA for real-time access and insightValue Proposition Provide a holistic view of human capital See retirement schedules, payroll/skills metrics Combine with SAP ERP HCM for end-to-end solutionOutcome Opportunity and advanced with SAP HANA Optimize use of human resources, identify areas of need Anticipate/allocate resources to meet citizen demand Promote mobility across agencies Return© 2011 SAP AG. All rights reserved. Confidential 27
    • Readiness Assessment for Defense and SecurityAdvanced with Real-time Analysis and MobilityCurrent Customer Situation SAP SAP BusinessObjects Custom App Analytic Applications Analytic App  Timely response to a threat or natural disaster  No holistic view of the force readiness  Need to extract data and information across the different force systemsDescription  SAP BusinessObjects 4.0 solutions purpose-built rapid deployment solution with full SAP support  Provide a holistic view of readiness and qualification level in all units components  Elaborate contingency and engagement plansValue Proposition  Help constitute task force real time and do scenario management  Combined with SAP DFPS is an end to end solution  Enhanced with SAP HANA and mobility Combine with SAP DFPS for end to end solution,Outcome Opportunity enhance with SAP HANA and mobility  Monitor readiness level of units across all forces  Constitute task force and provide a timely response to critical situations Return© 2011 SAP AG. All rights reserved. Confidential 28
    • Closed Loop Performance ManagementCurrent Customer Situation SAP SAP BusinessObjects Custom App Analytic Application Analytic App  Align policy and program execution  Align cross-department resources to program outcomes  Be agile, adapt resource allocation to new situationsDescription  Built with SAP BusinessObjects Planning and Consolidation and SAP BusinessObjects Strategy Management to enable strategy execution alignment  Extract resources information across departments  Set resource requirements to program outcomes  Cascade strategic to operational objectivesValue Proposition  Collaborative performance management with scorecards Combine with SAP Business Suite and funds  Deviations/corrective actions tracking, what-if management for end-to-end solution scenariosOutcome Opportunity  Connect policy to execution  Optimize use of resources to outcome  Ability to react effectively as new situations arise Return© 2011 SAP AG. All rights reserved. Confidential 29
    • Crime and Threat ControlAdvanced with Real-time Analysis - MobilityCurrent Customer Situation SAP SAP BusinessObjects Custom App Analytic Application  Deliver a holistic view of criminal information Analytic App  Profiling crimes and criminals  Increase force efficiency and productivity Description  Data integration and data cleansing  Provide a single view of crimes and criminals, detect and predict criminal activities  Deliver force activities dashboards  Built with SAP BusinessObjects BI 4.0 solutions and SAP BusinessObjects Data Services Value Proposition  Multi source data correlation, crime and criminal profiling  Predict crime and associated potential terrorism  Combined with SAP ICM is an end to end solution Combined with SAP ICM for end-to-end solution,  Enhanced with SAP HANA and mobility enhanced with SAP HANA and mobility Outcome Opportunity  Identify new trends and predict crimes  Increase force readiness and effectiveness  Reduce the crime occurrence Return© 2011 SAP AG. All rights reserved. Confidential 30
    • Optimize Tax and Revenue CollectionAdvanced with Real-time Analysis SAP SAP BusinessObjectsCurrent Customer Situation Custom App Analytic Application Analytic App  Maximize government revenues  Optimize collection processes  Increase staff efficiency and productivityDescription  Built with SAP BusinessObjects BI 4.0 solutions  Monitor processes performance, track and report staff productivity  Decrease collection timeValue Proposition  Processes performance management reporting, analyze resource requirements  Profiling of overdue accounts  Combined with SAP Tax and Revenue Management Advanced with SAP HANA for Public Sector is an end to end solutionOutcome Opportunity  Improve business processes  Reduce collection time  Increase staff productivity Return© 2011 SAP AG. All rights reserved. Confidential 31
    • Fight Fraud and AbuseAdvanced with Information Stewart and Real-time AnalysisCurrent Customer Situation SAP SAP BusinessObjects Custom App Analytic Application Analytic App  Fraud represent a considerable figure, up to 5 % of state budget (OECD)  Taxes, social benefits, farming subsidies  Detecting requires large volume data integration and correlationDescription  Built with SAP BusinessObjects BI 4.0 solutions, SAP BusinessObjects Data Services, SAP BusinessObjects Data Quality Management  Integrate information from different sources, tax returns, homeland registrations, social security,  Identify delinquents and compute correctionValue Proposition  Data integration and data quality  Combined with SAP Tax and Revenue Management for Public Sector is an end to end solution  Real time query on large volume of data outcome Advanced with SAP HANA Opportunity  Increase inspectors efficiency  Increase government revenue Return  Equal treatment of citizens© 2011 SAP AG. All rights reserved. Confidential 32
    • Government Spend Performance AnalyticsCurrent Customer Situation SAP SAP BusinessObjects Custom App Analytic Applications  Address citizen rising demand Analytic App  Justify resources and budget allocation to a service  Understand costs to deliver a social serviceDescription  Purpose-built solution with full SAP support  ABC cost analysis to identify cost structure to serve citizens per type of service; unemployment, social aid subsidies payment  Compute budget requirementsValue Proposition  In depth analysis of service costs structure  Identify best service delivery practices per services office  Understand resources and budget requirements as a variable of citizen demandOutcome Opportunity Advanced with SAP BusinessObjects EIM 4.0  Increase citizen satisfaction solutions to deliver trusted data  Allocate resources to the most demanding areas  Implement identified best service delivery practices  Justify budget requirements as a variable of demand Return© 2011 SAP AG. All rights reserved. Confidential 33
    • Government Case Workload AnalyticsAdvanced with Real Time AnalysisCurrent Customer Situation SAP SAP BusinessObjects Custom App Analytic Application Analytic App  Understand cost drivers to process cases  Identify process inefficiencies  Simplify processes and reduce resource requirementsDescription  Process performance reporting  Understand costs associated with case processingValue Proposition  Automated reporting of process performance  Costs analysis of case processing  Sort cases per complexity criteria  Combined with the SAP Business Suite, SAP ICM, is an end to end solution Advanced with SAP BusinessObjects Planning and  Enhanced with SAP HANA ConsolidationOutcome Opportunity  Increase process efficiencies and quality  Improve resource productivity  Ability to do what if scenario expressing resources requirements as a variable of workload Return© 2011 SAP AG. All rights reserved. Confidential 34
    • SAP’s Global Partner Ecosystem Can Address Your PublicSector Analytic Needs Today and Tomorrow Services & Implementation SAP’s Public Sector Partner Ecosystem Strategy Complementary Co-Innovation Products/ Offerings Industry-specific services offerings for rapid deployment SAP Breadth of solution coverage Hosting services/cloud Cloud Offering Channel offerings Hosting/OD© 2011 SAP AG. All rights reserved. Confidential 35
    • 30 Years Of Public Sector Experience: 7,000+ Customers States, Provinces and Local Governments NGO/ Postal Federal / Central Defense© 2011 SAP AG. All rights reserved. Confidential 36
    • The SAP Difference Trusted Lightning Fast Easy Anytime Industry/LoB Collaborative Expertise© 2011 SAP AG. All rights reserved. Confidential 37
    • Thank You!Contact information:Jean-François DierckxBusiness Analytics Solution Architectjean-francois.dierckx@sap.com+32-475-668-551
    • APPENDIX
    • © 2011 SAP AG. All rights reserved. Confidential 41
    • © 2011 SAP AG. All rights reserved. Confidential 42
    • © 2011 SAP AG. All rights reserved. Confidential 43
    • Bromford Group Found Homes for People inNeed, Improves Services with Crystal Reports© 2011 SAP AG. All rights reserved. Confidential 44
    • Efficient County Government Services with SAP®BusinessObjects™ Software© 2011 SAP AG. All rights reserved. Confidential 45
    • Efficient County Government Services with SAP®BusinessObjects™ Software© 2011 SAP AG. All rights reserved. Confidential 46