Microsoft Technical Webinar: UX/UI Design for Windows 8 & Windows Phone 8 - Presentation

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Microsoft Services
User Experiences

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Microsoft Technical Webinar: UX/UI Design for Windows 8 & Windows Phone 8 - Presentation

  1. 1. We make Microsoft solutions desirable. Microsoft Services User Experience Daniel Kreuzhofer
  2. 2. User Experience (UX) – an important building block for success.
  3. 3. useful usable desirable value findable accessible credible UX-Honeycomb nach Peter Morville
  4. 4. Focused on Experiences (Subjective/qualitative) Meaningful Has personal significance Pleasurable An experience worth sharing Convenient Works exactly like you think Usable Can be used without difficulty Reliable Always available and accurate Functional (Useful) Works as programmed Focused on Tasks (Objective/quantifiable) Few companies cross this line!
  5. 5. User Experience in the New Era
  6. 6. New Era
  7. 7. New era Every person is IT-Decision maker Freedom of choice, bias, needs New lifestyle – Work and Life are merging digitally Technology has to be fun
  8. 8. Personal
  9. 9. Benefits of good UX
  10. 10. B2C - Solutions • Higher conversion rates • Customer loyalty • Lower support costs • Easy extensibility B2B - Solutions • Higher productivity • Higher employee satisfaction • No expensive trainings • Lower support costs • Easy extensibility = ROI
  11. 11. Cost reduction • Early discovery of concept errors • More accurate project cost estimations • Lower support costs Customer satisfaction • Percepted quality technical quality Customer loyalty • Better extensibility • Reputation = ROI
  12. 12. The UX Process.
  13. 13. Sample

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