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Afaria Overview- Architecture, Scaling, Supported Platforms

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  • 1. SAP AfariaRapid Innovation GroupDecember, 2012
  • 2. Objectives At the end of this module, you will be able to understand: u  The high-level architecture of Afaria u  The terminology associated with Afaria u  The different deployment scenarios©  2012 SAP AG. All rights reserved. 2
  • 3. Agendau  Afaria Product Overviewu  What New in 7.0u  Terminologyu  Afaria Device Management Architectureu  Device Platform Supportu  Additional Componentsu  Summary ©  2012 SAP AG. All rights reserved. 3
  • 4. Agendau  Afaria Product Overviewu  What New in 7.0u  Terminologyu  Afaria Device Management Architectureu  Device Platform Supportu  Additional Componentsu  Summary ©  2012 SAP AG. All rights reserved. 4
  • 5. What is Afaria? Create Connect Eclipse Mobile Consume SDK Applications Partner & Custom Applications Databases SAP & Sybase Applications J2EE Connector Architecture Web Services Unwired Mobile Platform Services Software Applications Files Management Console Afaria Control©  2012 SAP AG. All rights reserved. 5
  • 6. Afaria – Mobile Device ManagementAfaria enables IT to centrally manage mobile devices andsecurity of enterprise mobile environment throughout thedevice lifecycle.With Integrated device and security management from singlepoint of view and web browser based console, Afaria becomessingle stop for IT to keep mobile devices running, deployapplications, check inventory, and provide automated updates.Afaria:u  Award winning MDMu  Transforming the categoryu  Legacy, heritage of leadership©  2012 SAP AG. All rights reserved. 6
  • 7. SAP Enterprise Mobility Real-time, Un-tethered Decisions Security and Governance, MEAP Packaged MDM (SUP) Applications (Afaria) Fast, Actionable Data (SAP HANA, Business Objects) Apps and Backend (Core)©  2012 SAP AG. All rights reserved. 7
  • 8. Our Simplified Solution to Mobility Management©  2012 SAP AG. All rights reserved. 8
  • 9. Agendau  Afaria Product Overviewu  What New in 7.0u  Terminologyu  Afaria Device Management Architectureu  Device Platform Supportu  Additional Componentsu  Summary ©  2012 SAP AG. All rights reserved. 9
  • 10. New Features Simplified Administration App Management Personal to Enterprise Ready New Interface and Analytics App portal and config User configured *Workflows for policy creation (Simple, User controlled App Minutes to enterprise ready: EUSSP Quick) Browser Independent Distribution *Security by default: certificates, power-on- password, VPN Simplified installation: Software appliance *“No Touch” App Configuration App portal for simplified app deployment and enterprise grade installation New Reporting and analytics App deployment statistics Excessive device cost prevention Webservice API layer for automation of App integration with SUP common tasks Build to handle various administrative roles Certificate delivery for App SSO Administrate on-the-go App logging©  2012 SAP AG. All rights reserved. 10
  • 11. Afaria 7.0Main Page©  2012 SAP AG. All rights reserved. 11
  • 12. Afaria 7.0Self-Service Portal©  2012 SAP AG. All rights reserved. 12
  • 13. Afaria 7.0Device View©  2012 SAP AG. All rights reserved. 13
  • 14. Afaria 7.0Group View©  2012 SAP AG. All rights reserved. 14
  • 15. Afaria 7.0Policy View©  2012 SAP AG. All rights reserved. 15
  • 16. Afaria 7.0Server View©  2012 SAP AG. All rights reserved. 16
  • 17. Agendau  Afaria Product Overviewu  What new in 7.0u  Terminologyu  Afaria Device Management Architectureu  Device Platform Supportu  Additional Componentsu  Summary ©  2012 SAP AG. All rights reserved. 17
  • 18. TerminologyAfaria server – Afaria is a server-based solution that can operate as a single, standalone server or asmultiple servers in a server farm environment.Afaria server farm – multiple Afaria servers operating together in an Afaria installation.Afaria database server – the database server contains your Afaria databaseRelay Server (RS) – a secure, load-balanced proxy server that relays communication between mobiledevices and one or more Sybase server-based productsRelay Server Outbound Enabler (RSOE) – its primary function is to initiate an outbound connection to allrelay servers in the relay server farm on behalf of the backend server.Enrollment Server – required for handheld device enrollment and iOS operationsSelf-Service Portal Server (EUSSP or SSP) – lets end users enroll their device in Afaria management,and lets users view their device information and issue commandsPackage server – serves Afaria application packages to devices©  2012 SAP AG. All rights reserved. 18
  • 19. Terminology – ContinueGCM– Android Cloud to Device Messaging (Google Cloud Messaging)Reverse Proxy – a reverse proxy is a type of proxy server that retrieves resources on behalf of a clientSMS – Short Message ServiceSMTP – Simple Mail Transfer ProtocolSCEP – Simple Certificate Enrollment ProtocolCA – Certificate AuthorityAPNS – Apple Push Notification ServiceCSR – Certificate Signing Request©  2012 SAP AG. All rights reserved. 19
  • 20. Agendau  Afaria Product Overviewu  What new in 7.0u  Terminologyu  Afaria Device Management Architectureu  Device Platform Supportu  Additional Componentsu  Summary ©  2012 SAP AG. All rights reserved. 20
  • 21. Afaria Logical Landscape Highly Scalable, Multi-tenantWindows  32   DB  RepositoryiPhone firewall   DMZ   firewall   File  Systems  Windows  Mobile    /  WinCE   Directories   and  Databases  iPadPalm Afaria  Server(s)  Tablet  PC   IIS  Server  BlackBerry   Reverse  Proxy   ISA/Apache  or  Android TCP/IP   IAS  Relay  Server   AdministraHve   HTTP  SSL   Console  Browser   ©  2012 SAP AG. All rights reserved. 21
  • 22. Afaria Physical ArchitectureExample of System Landscape – Single Server Solution Afaria Server Mobile Afaria Device Administrator 2.5G Networks Management Sybase Relay GSM/GPRS Server Afaria Database iPhone/iPad, 3G/4G Networks Blackberry or Android device Wi-Fi Internal External Firewall Firewall AdministraHve     DMZ Console  Browser  ©  2012 SAP AG. All rights reserved. 22
  • 23. Afaria Physical ArchitectureExample of System Landscape Afaria Certificate Database Authority 2.5G Networks Sybase Relay GSM/GPRS Server iPhone/iPad, 3G/4G Networks Blackberry or Android device IIS Server Wi-Fi Internal External Firewall Firewall Afaria Server AdministraHve     Console  Browser   Domain DMZ ControllerA - Certificate Request and Delivery C - User AuthenticationB - Certificate Authentication D - Configurations Delivered©  2012 SAP AG. All rights reserved. 23
  • 24. Highly Scalable Afaria Server Farm Scenario Mobile  Devices   WAN/VAN/ISP   DMZ   LAN   Dev   firewall   firewall   TransmiOer  Farm   Export/Import   Test   Export/Import   Reverse  Proxy   Master   ISA/Apache  or   IAS  Relay  Server   ReplicaHon  Traffic  ©  2012 SAP AG. All rights reserved. 24
  • 25. Highly  Scalable  Distributed  Scenario   Distributed Scenario Highly Scalable Afaria Mobile  Devices   Distributed  Servers   WAN/VAN/ISP   LAN  (Atlanta  HQ)   Dev   Export/Import   NYC   Afaria  Server   Router   Test   Export/Import   Chicago   Afaria  Server   Master   ReplicaHon  Traffic   ReplicaHon  Traffic   London   Afaria  Server  ©  2012 SAP AG. All rights reserved. 25
  • 26. ArchitectureAccess Control for Exchange Scenario Proxy  Server   with  ISAPI   Filter   MS  Exchange   with   PowerShell   Afaria   Hos>ng   Site   Relay  Server  ©  2012 SAP AG. All rights reserved. 26
  • 27. Access Control for ExchangeControls Access to your Corporate Email •  ISAPI Filter + Exchange Power Shell •  Allow/deny access by policy: •  Always allow •  Always block •  Allow when under MDM control •  Allow by Afaria client installed •  Allow when policy delivered •  Allow when device is not compromised •  Policy for unknown devices©  2012 SAP AG. All rights reserved. 27
  • 28. Access Control for ExchangeDevice remediation policy - AndroidDefine a corrective action policy for when a device goes out of compliance •  Administrator setting disabled •  Password policy disabled •  Device compromised •  Device in blocked group •  Device not in selected groupRemediation Action •  Wipe Nitrodesk •  Send message to client (SMS or e-mail message)©  2012 SAP AG. All rights reserved. 28
  • 29. Access Control for ExchangeDevice remediation policy - iOSDefine a corrective action policy for when a device goes out of compliance •  Mobile device management payload removed •  Afaria not installed •  Assigned policy not delivered •  Device hardware not encrypted •  Device compromised •  Device in blocked group •  Device not in selected groupRemediation Action: •  Remove control •  Send message to client (SMS or e-mail message)©  2012 SAP AG. All rights reserved. 29
  • 30. Scaling Considerations
  • 31. Scaling ConsiderationsNumber of concurrent client sessionsLength of connectionsNumber of events and complexity of worklists per sessionIncoming bandwidth limitationsConnection speed limitationsInstances of secure or redirected protocolcommunications, such as Secure Sockets Layer (SSL)Number and size of file transfers that require encryption©  2012 SAP AG. All rights reserved. 31
  • 32. Manage Concurrent ConnectionsMinimize session durationThe following factors can affect session duration: •  Device response time •  Number of device configuration policies (and settings within policies) •  Connection speed •  Number of requests per second that the IIS server can process©  2012 SAP AG. All rights reserved. 32
  • 33. Calculating ConcurrencyNumber of connections per day per device •  Client initiated •  Server schedulesDuration of connections •  When will devices connectTime zone considerationsRequirements for “emergency” updates •  Procedure and number of clients©  2012 SAP AG. All rights reserved. 33
  • 34. Server ScalingPerformance is bound by number of concurrent connections •  Good rule of thumb is to assume 10% concurrency •  Afaria server can handle 200 – 350 concurrent connections •  iOS provisioning server can handle 200 – 500 connections •  Corner cases must be considered •  Initial provisioning can increase peak concurrency •  Emergency or unexpected scenarios will also include peak concurrency©  2012 SAP AG. All rights reserved. 34
  • 35. Afaria & Components Server Requirement Afaria Afaria Administrator Enrollment Server Self-Service Portal Package Server Server RAM 1.5 GB 512 MB 512 MB 512 MB 512 MB Disk Space 20 GB1 10 GB1 100 MB 10 GB1 100 MB2 OS u  Windows Server 2008 Standard Edition R2 with SP 1 u  Windows Server 2008 Enterprise Edition R2 with SP 1 u  Windows Server 2008 Datacenter Edition R2 with SP 1 CPU u  Intel Pentium 4 @ 2.0 GHz or higher u  Intel Core Duo/Quad, Intel Core 2 Duo/Quad @ 1.8 GHz or higher Database u  iAnywhere SQL Anywhere® 112, 121,2 u  Microsoft SQL Server 2008 R2 Standard /Enterprise/ Datacenter Edition u  Microsoft SQL Server 2008 R2 Parallel Data Warehouse Edition u  Microsoft SQL Server 2008 SP1 Standard/Enterprise Edition u  Microsoft SQL Server 2005 Standard/Enterprise Edition (SP1, SP2, SP3) u  *Oracle Database 10g, 11g Release 2*©  2012 SAP AG. All rights reserved. 35
  • 36. Afaria Ports – DetailPorts that need to be opened u  80, 81, and 443 from Afaria to Relay Server outbound u  80 and 443, from Public Internet to Relay Server inboundPorts for iOS u  2195 and 2196, and 5223 (5223 is used for Wi-Fi (only) devices) from Afaria server to Apple and from Devices to Internet (in case of Wi-Fi only devices to work within Corporate Wi-Fi) at gateway.push.apple.com and feedback.push.apple.com. u  These ports should be opened to the entire address block range as following, OutboundPorts for Android u  Port 5228 to be opened outbound from Afaria server to: https://android.apis.google.com/c2dm/send u  Opening OUTBOUND to IP block 74.0.0.0/8. u  Port 5228 will also need to be opened outbound from any Wi-Fi network that a (particularly Wi-Fi only) device will use, either corporate or guest Wi-Fi network(s).Other u  Afaria Administrator port 7982 – listening port for API service calls from the optional Afaria Self-Service Portal. u  Afaria Server port 135 – DCOM calling port for DCE/RPC u  Afaria Server ports 8085, 8086, 8087 – the server listens for incoming requests from other Afaria server components for Afaria outbound notification services to devices.©  2012 SAP AG. All rights reserved. 36
  • 37. Afaria 7.0 InstallationExample – Standalone Modeu  Installation Pre-requisitesu  Install/Create DBu  Afaria 7.0 License Installationu  Afaria 7.0 Server Installationu  Afaria Administrator Installationu  Install Afaria Additional Componentsu  Installing Afaria Provisioning Serveru  Access Controls for Exchange Installationu  SCEP Provisioning Installationu  Portal Package Server installation©  2012 SAP AG. All rights reserved. 37
  • 38. Agendau  Afaria Product Overviewu  What new in 7.0u  Terminologyu  Afaria Device Management Architectureu  Device Platform Supportu  Additional Componentsu  Summary ©  2012 SAP AG. All rights reserved. 38
  • 39. Device RequirementsAfaria 7.0 Android Windows Mobile Standard u  2.2, 3.x, 4.0 u  Windows Mobile 5.0 u  Windows Mobile Standard 6.0, 6.1, 6.5 Blackberry OS u  5, 6, 7 Windows 32-bit u  Windows 7 iOS u  Windows Server 2008 u  5, 5.1 u  Windows Vista Business u  4.0, 4.1, 4.2, 4.3 u  Windows Vista Enterprise u  3.1.3, 3.2.2 u  Windows Vista Home Ultimate u  Windows Vista Business SP1, SP2 Windows CE u  Windows Vista Enterprise SP1, SP2 u  4.1, 4.2, 5.0 u  Windows Vista Home Ultimate SP1, SP2 u  Windows XP SP2, SP3 Windows Mobile Professional u  Windows Server 2003 R2 SP2 u  Professional 6.0, 6.1, 6.5 u  Windows Server 2003 SP2 u  Classic 6.0, 6.1, 6.5 u  Windows Server 2003 u  Windows Mobile 5.0 * Palm OS and Symbian removed u  Windows Mobile 5.0 Phone Edition©  2012 SAP AG. All rights reserved. 39
  • 40. Feature Differentiation for Device Types WM Prof Win CE1 WM Std Windows iOS Android BB2 Self-Service Potral Enrollment P P P P P Core Features Access Control for Email P P P P Client Validation3 P P P P P P4 Server Validation5 P P P P P P P Device Activity Collection6 P P P P P Security Action for Wipe or Delete Data P P P P P Application Policy P P Policies Configuration Policy P P P P P P P Enrollment Policy P P P P P P P Session Policy P P P P P P Configuration Manager P P P P Components Licensable Inventory Manager6 P P P P P P P Remote Control P P P P Session Manager P P P P P P Software Manager P P©  2012 SAP AG. All rights reserved. 40
  • 41. Afaria 7.0 Functions by PlatformDetail Information – 1/4 Win Mobile Win Mobile RIM Android Android Android Windows Win CE iOS Professional Standard Blackberry 2.2 + 3.0+ 4.0 + Allow user to enroll devices x ü ü ü ü ü ü ü ü End User Allow user to unenroll devices x ü ü ü ü ü ü ü ü SSP Remotely lock and wipe their own devices x ü ü ü ü ü ü ü ü Enrollment code support ü ü ü ü ü ü ü ü ü User authentication x ü ü ü ü ü ü ü ü Collect Activity Data for Cellular, Data, SMS, MMS x x x x ü ü ü ü ü Inventory Support Threshold Reporting x x x x ü ü ü ü ü Mgmt Customizable Usage Reports x x x x ü ü ü ü ü Locate devices last know location x x x x ü ü ü ü ü Allow user to opt in/out of activity collection x x x x ü ü ü ü ü Deploy Software ü ü ü ü ü ü ü ü ü Distribution OS/Free Space Criteria Checking ü ü ü ü x x x x x Software Application Portal x x x x x ü ü ü ü Link to Third Party Application Stores x x x x x ü ü ü ü Update/Manage Applications ü ü ü ü x ü ü ü ü Preinstallation Criteria Checking ü ü ü ü x x x x x Remove/Disable Applications ü ü ü ü x ü ü** ü** x Blacklist/Whitelist Applications x ü ü x x x ü** ü** x©  2012 SAP AG. All rights reserved. 41
  • 42. Afaria 7.0 Functions by PlatformDetail Information – 2/4 Win Mobile Win Mobile RIM Android Android Android Windows Win CE iOS Professional Standard Blackberry 2.2 + 3.0+ 4.0 + Scan Hardware ü ü ü ü ü ü ü ü ü Inventory & Asset Scan Software ü ü ü ü ü ü ü ü ü Mgmt View/Filter Scans in UI ü ü ü ü ü ü ü ü ü Create Device Groups from Inventory Views ü ü ü ü ü ü ü ü ü Change Detection ü ü ü ü ü ü ü ü ü Deliver/Alter Device Settings ü ü ü x x ü ü ü ü Add/Modify Network Settings ü ü ü x n/a ü ü ü ü Configuration and Device Lock down device features (camera, bluetooth) x ü ü x x ü ü ü ü Settings Application Execution Control (whitelist and blacklist) x ü ü x x x x x x Disable Roaming x ü ü x x ü ü** ü** x Configure Activesync Email ü ü ü x x ü ü** ü** x Device Specific Wi-Fi Certs x x x x x ü X x x Device Specific VPN Certs x x x x x ü X x x Send/Get Files ü ü ü ü ü x ü*** ü*** x Conditional and Procedural Logic ü ü ü ü ü x ü ü ü Client-side & Server-side Variables ü ü ü ü ü x ü ü ü Automation User-Defined Variables ü ü ü ü ü x ü ü ü Process Client & Server Messages ü ü ü ü ü x x x x Modify Registry Entries ü ü ü ü n/a x x x x Directory Events ü ü ü ü n/a x ü ü ü Nested Channels ü ü ü ü ü x ü ü ü Session Extensibility VB/JScript JScript JScript JScript x x x x x Reboot or soft-reset device ü ü ü ü x x x x x Monitor Device Changes for a Specified Action x ü ü x x x x x x©  2012 SAP AG. All rights reserved. 42
  • 43. Afaria 7.0 Functions by PlatformDetail Information – 3/4 Win Mobile Win Mobile RIM Android Android Android Windows Win CE iOS Professional Standard Blackberry 2.2 + 3.0+ 4.0 + Provide Power-on Password Policies* ü x x x x ü ü ü ü Specify Length and Type of Password* ü x x x x ü ü ü ü Specify Password Change Frequency* ü x x x x ü ü ü ü Disallow Previously Used Password* ü x x x x ü ü ü ü User Customized Password Entry Screen x x x x x x x x x Temporary Recovery Passwords ü x x x x x x x x Self-service password recovery x x x x x x x x x Complex Characters Enforcement ü x x x x ü ü** ü ü Provide Device Lockdown Policy ü x x x x ü ü ü ü Lockdown on Incorrect Password Attempts ü x x x x ü ü** ü x Security Lockdown on SIM Card Removal or Change x x x x x x X x x Lockdown Disables Password ü x x x x x X x x Lockdown Deletes Encrypted Data x x x x x x X x x Lockdown Performs Hard Reset of Device x x x x x ü X x x Choice of Encryption Algorithms ü x x x x x X x x Full Disk Encryption x x x x n/a ü ü** ü** x Encrypted PIM Database ü x x x x ü x x x External Memory Cards/Removable Media Encryption ü x x x x x x x x Access Control to Microsoft Exchange Server x ü ü x x ü ü ü ü Admin Initiated Remote Wipe x ü ü x ü ü ü ü ü Admin Initiated Remote Lock x x x x ü ü ü ü ü Admin Initiated Remote Un-Lock x x x x ü ü ü ü ü©  2012 SAP AG. All rights reserved. 43
  • 44. Afaria 7.0 Functions by PlatformDetail Information – 4/4 Win Mobile Win Mobile RIM Android Android Android Windows Win CE iOS Professional Standard Blackberry 2.2 + 3.0+ 4.0 + NT & LDAP Directory & Local Assignments**** ü ü ü ü ü x ü ü ü NT & LDAP Directory & Local Authentication ü ü ü ü ü x x x x Server Infrastructure Checkpoint Restart ü ü ü ü x x x x x Compression ü ü ü ü x x x x x Byte-Level Differencing on Sends ü ü ü ü x x x x x Byte-Level Differencing on Gets ü x x x x x x x x Dynamic Bandwidth Throttling ü ü ü ü ü x x x x Session Encryption ü ü ü ü x x x x x SSL Connections ü ü ü ü x ü ü ü ü Alerts Integration ü ü ü ü x x x x x Double-byte language support ü ü ü ü x x ü ü ü Client Connections Through a Relay Server ü ü ü ü ü ü ü ü ü Multi-Tenant Server and Administrative Infrastructure ü ü ü ü ü ü ü ü ü©  2012 SAP AG. All rights reserved. 44
  • 45. Language Support CHS CHT DEU ENU ESM ESP FRA FRC ITA JPN KOR PTB Afaria Server, Afaria Administrator OS P P P P P P UI P Afaria Android Device OS P P P P P P P P P P P P UI P P P P P P P P P P P P Afaria iOS Device OS P P P P P P P P P P P P UI P P P P P P P P P P P P Afaria Windows Mobile Standard/Professional Device OS P P P P P P P P P P P P UI P P P P P P P P P P P P Other Afaria Device Types (BlackBerry, Windows) OS P P P P P P P P P P P P UI P©  2012 SAP AG. All rights reserved. 45
  • 46. Agendau  Afaria Product Overviewu  What new in 7.0u  Terminologyu  Afaria Device Management Architectureu  Device Platform Supportu  Additional Componentsu  Summary ©  2012 SAP AG. All rights reserved. 46
  • 47. Additional Components Component Description Component Description Afaria Server •  Device Management happens here SMTP Server •  Enterprise SMTP Server can be used •  Optional used to send provisioning Emails, if there are devices without SMS Afaria Administrator •  Administration Component •  Android/iOS: Better to use Enrollment Codes •  can be used for one or more Afaria Servers •  User Interface for Afaria Components SMS Server •  SMPP Server or Modem can be connected Package Server •  Runs on IIS •  Send Remote Security and Channel Enforcement Messages to Windows Mobile •  Enterprise App Store Component and Android Devices Afaria Database •  Afaria Component Data is stored here Self Services Portal •  Runs on IIS •  Can be connected to Enterprise AD/LDAP (SSP) •  Provides Self Service Device Enrollment for End User External Components •  Provides Self Service Device Security Management for End Users Apple Push •  Apple Server Farm for Push Notifications, hosted by Apple •  All MDM Messages has to be sent to this Server Farm Notification Server CA Server •  Sends Certificate to provisioned iOS Devices •  Can be integrated in Enterprise PKI (Root, Subordinate, Standalone) TinyURL •  External service, used to shorten URLs •  Provisioning URL is shortened by this service for Enrollment Code Usage Relay Server •  Optional, but recommended •  Single Point of Entry for all Afaria Components •  All traffic from devices will be redirected to the right component •  Runs on IIS or Apache Google C2DM Service Enrollment Server •  Runs on IIS •  Provision Devices on Afaria Server Google URL •  Redirecting Enrollment Code Information to Afaria Server •  Sending Provisioning Profile to iOS Devices Shortener©  2012 SAP AG. All rights reserved. 47
  • 48. Afaria Architecture with Additional Components©  2012 SAP AG. All rights reserved. 48
  • 49. Agendau  Afaria Product Overviewu  What new in 7.0u  Terminologyu  Afaria Device Management Architectureu  Device Platform Supportu  Additional Componentsu  Summary ©  2012 SAP AG. All rights reserved. 49
  • 50. Summary You should now understand: u  The high-level architecture of Afaria u  The different components type u  What action level can be done for the device type©  2012 SAP AG. All rights reserved. 50
  • 51. © 2012 SAP AG. All rights reserved.No part of this publication may be reproduced or transmitted in any form or for any purpose without the express Google App Engine, Google Apps, Google Checkout, Google Data API, Google Maps, Google Mobile Ads,permission of SAP AG. The information contained herein may be changed without prior notice. Google Mobile Updater, Google Mobile, Google Store, Google Sync, Google Updater, Google Voice, Google Mail, Gmail, YouTube, Dalvik and Android are trademarks or registered trademarks of Google Inc.Some software products marketed by SAP AG and its distributors contain proprietary software components ofother software vendors. INTERMEC is a registered trademark of Intermec Technologies Corporation.Microsoft, Windows, Excel, Outlook, PowerPoint, Silverlight, and Visual Studio are registered trademarks of Wi-Fi is a registered trademark of Wi-Fi Alliance.Microsoft Corporation. Bluetooth is a registered trademark of Bluetooth SIG Inc.IBM, DB2, DB2 Universal Database, System i, System i5, System p, System p5, System x, System z, System Motorola is a registered trademark of Motorola Trademark Holdings LLC.z10, z10, z/VM, z/OS, OS/390, zEnterprise, PowerVM, Power Architecture, Power Systems, POWER7,POWER6+, POWER6, POWER, PowerHA, pureScale, PowerPC, BladeCenter, System Storage, Storwize, Computop is a registered trademark of Computop Wirtschaftsinformatik GmbH.XIV, GPFS, HACMP, RETAIN, DB2 Connect, RACF, Redbooks, OS/2, AIX, Intelligent Miner, WebSphere, Tivoli,Informix, and Smarter Planet are trademarks or registered trademarks of IBM Corporation. SAP, R/3, SAP NetWeaver, Duet, PartnerEdge, ByDesign, SAP BusinessObjects Explorer, StreamWork, SAP HANA, and other SAP products and services mentioned herein as well as their respective logos areLinux is the registered trademark of Linus Torvalds in the United States and other countries. trademarks or registered trademarks of SAP AG in Germany and other countries.Adobe, the Adobe logo, Acrobat, PostScript, and Reader are trademarks or registered trademarks of Adobe Business Objects and the Business Objects logo, BusinessObjects, Crystal Reports, Crystal Decisions, WebSystems Incorporated in the United States and other countries. Intelligence, Xcelsius, and other Business Objects products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of Business Objects Software Ltd. Business ObjectsOracle and Java are registered trademarks of Oracle and its affiliates. is an SAP company.UNIX, X/Open, OSF/1, and Motif are registered trademarks of the Open Group. Sybase and Adaptive Server, iAnywhere, Sybase 365, SQL Anywhere, and other Sybase products and servicesCitrix, ICA, Program Neighborhood, MetaFrame, WinFrame, VideoFrame, and MultiWin are trademarks or mentioned herein as well as their respective logos are trademarks or registered trademarks of Sybase Inc.registered trademarks of Citrix Systems Inc. Sybase is an SAP company.HTML, XML, XHTML, and W3C are trademarks or registered trademarks of W3C®, World Wide Web Crossgate, m@gic EDDY, B2B 360°, and B2B 360° Services are registered trademarks of Crossgate AGConsortium, Massachusetts Institute of Technology. in Germany and other countries. Crossgate is an SAP company.Apple, App Store, iBooks, iPad, iPhone, iPhoto, iPod, iTunes, Multi-Touch, Objective-C, Retina, Safari, Siri, All other product and service names mentioned are the trademarks of their respective companies. Dataand Xcode are trademarks or registered trademarks of Apple Inc. contained in this document serves informational purposes only. National product specifications may vary.IOS is a registered trademark of Cisco Systems Inc. The information in this document is proprietary to SAP. No part of this document may be reproduced, copied, or transmitted in any form or for any purpose without the express prior written permission of SAP AG.RIM, BlackBerry, BBM, BlackBerry Curve, BlackBerry Bold, BlackBerry Pearl, BlackBerry Torch, BlackBerryStorm, BlackBerry Storm2, BlackBerry PlayBook, and BlackBerry App World are trademarks or registeredtrademarks of Research in Motion Limited. ©  2012 SAP AG. All rights reserved. 51
  • 52. Thank youContact information:F name MI. L nameTitleAddressPhone number
  • 53. © 2012 SAP AG. All rights reserved.No part of this publication may be reproduced or transmitted in any form or for any purpose without the express Google App Engine, Google Apps, Google Checkout, Google Data API, Google Maps, Google Mobile Ads,permission of SAP AG. The information contained herein may be changed without prior notice. Google Mobile Updater, Google Mobile, Google Store, Google Sync, Google Updater, Google Voice, Google Mail, Gmail, YouTube, Dalvik and Android are trademarks or registered trademarks of Google Inc.Some software products marketed by SAP AG and its distributors contain proprietary software components ofother software vendors. INTERMEC is a registered trademark of Intermec Technologies Corporation.Microsoft, Windows, Excel, Outlook, PowerPoint, Silverlight, and Visual Studio are registered trademarks of Wi-Fi is a registered trademark of Wi-Fi Alliance.Microsoft Corporation. Bluetooth is a registered trademark of Bluetooth SIG Inc.IBM, DB2, DB2 Universal Database, System i, System i5, System p, System p5, System x, System z, System Motorola is a registered trademark of Motorola Trademark Holdings LLC.z10, z10, z/VM, z/OS, OS/390, zEnterprise, PowerVM, Power Architecture, Power Systems, POWER7,POWER6+, POWER6, POWER, PowerHA, pureScale, PowerPC, BladeCenter, System Storage, Storwize, Computop is a registered trademark of Computop Wirtschaftsinformatik GmbH.XIV, GPFS, HACMP, RETAIN, DB2 Connect, RACF, Redbooks, OS/2, AIX, Intelligent Miner, WebSphere, Tivoli,Informix, and Smarter Planet are trademarks or registered trademarks of IBM Corporation. SAP, R/3, SAP NetWeaver, Duet, PartnerEdge, ByDesign, SAP BusinessObjects Explorer, StreamWork, SAP HANA, and other SAP products and services mentioned herein as well as their respective logos areLinux is the registered trademark of Linus Torvalds in the United States and other countries. trademarks or registered trademarks of SAP AG in Germany and other countries.Adobe, the Adobe logo, Acrobat, PostScript, and Reader are trademarks or registered trademarks of Adobe Business Objects and the Business Objects logo, BusinessObjects, Crystal Reports, Crystal Decisions, WebSystems Incorporated in the United States and other countries. Intelligence, Xcelsius, and other Business Objects products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of Business Objects Software Ltd. Business ObjectsOracle and Java are registered trademarks of Oracle and its affiliates. is an SAP company.UNIX, X/Open, OSF/1, and Motif are registered trademarks of the Open Group. Sybase and Adaptive Server, iAnywhere, Sybase 365, SQL Anywhere, and other Sybase products and servicesCitrix, ICA, Program Neighborhood, MetaFrame, WinFrame, VideoFrame, and MultiWin are trademarks or mentioned herein as well as their respective logos are trademarks or registered trademarks of Sybase Inc.registered trademarks of Citrix Systems Inc. Sybase is an SAP company.HTML, XML, XHTML, and W3C are trademarks or registered trademarks of W3C®, World Wide Web Crossgate, m@gic EDDY, B2B 360°, and B2B 360° Services are registered trademarks of Crossgate AGConsortium, Massachusetts Institute of Technology. in Germany and other countries. Crossgate is an SAP company.Apple, App Store, iBooks, iPad, iPhone, iPhoto, iPod, iTunes, Multi-Touch, Objective-C, Retina, Safari, Siri, All other product and service names mentioned are the trademarks of their respective companies. Dataand Xcode are trademarks or registered trademarks of Apple Inc. contained in this document serves informational purposes only. National product specifications may vary.IOS is a registered trademark of Cisco Systems Inc. The information in this document is proprietary to SAP. No part of this document may be reproduced, copied, or transmitted in any form or for any purpose without the express prior written permission of SAP AG.RIM, BlackBerry, BBM, BlackBerry Curve, BlackBerry Bold, BlackBerry Pearl, BlackBerry Torch, BlackBerryStorm, BlackBerry Storm2, BlackBerry PlayBook, and BlackBerry App World are trademarks or registeredtrademarks of Research in Motion Limited. ©  2012 SAP AG. All rights reserved. 53
  • 54. © 2012 SAP AG. Alle Rechte vorbehalten.Weitergabe und Vervielfältigung dieser Publikation oder von Teilen daraus sind, zu welchem Zweck und in Google App Engine, Google Apps, Google Checkout, Google Data API, Google Maps, Google Mobile Ads,welcher Form auch immer, ohne die ausdrückliche schriftliche Genehmigung durch SAP AG nicht gestattet. Google Mobile Updater, Google Mobile, Google Store, Google Sync, Google Updater, Google Voice,In dieser Publikation enthaltene Informationen können ohne vorherige Ankündigung geändert werden. Google Mail, Gmail, YouTube, Dalvik und Android sind Marken oder eingetragene Marken von Google Inc.Die von SAP AG oder deren Vertriebsfirmen angebotenen Softwareprodukte können Softwarekomponenten INTERMEC ist eine eingetragene Marke der Intermec Technologies Corporation.auch anderer Softwarehersteller enthalten. Wi-Fi ist eine eingetragene Marke der Wi-Fi Alliance.Microsoft, Windows, Excel, Outlook, und PowerPoint sind eingetragene Marken der Microsoft Corporation. Bluetooth ist eine eingetragene Marke von Bluetooth SIG Inc.IBM, DB2, DB2 Universal Database, System i, System i5, System p, System p5, System x, System z, System Motorola ist eine eingetragene Marke von Motorola Trademark Holdings, LLC.z10, z10, z/VM, z/OS, OS/390, zEnterprise, PowerVM, Power Architecture, Power Systems, POWER7,POWER6+, POWER6, POWER, PowerHA, pureScale, PowerPC, BladeCenter, System Storage, Storwize, Computop ist eine eingetragene Marke der Computop Wirtschaftsinformatik GmbH.XIV, GPFS, HACMP, RETAIN, DB2 Connect, RACF, Redbooks, OS/2, AIX, Intelligent Miner, WebSphere, Tivoli,Informix und Smarter Planet sind Marken oder eingetragene Marken der IBM Corporation. SAP, R/3, SAP NetWeaver, Duet, PartnerEdge, ByDesign, SAP BusinessObjects Explorer, StreamWork, SAP HANA und weitere im Text erwähnte SAP-Produkte und -Dienstleistungen sowie die entsprechendenLinux ist eine eingetragene Marke von Linus Torvalds in den USA und anderen Ländern. Logos sind Marken oder eingetragene Marken der SAP AG in Deutschland und anderen Ländern.Adobe, das Adobe-Logo, Acrobat, PostScript und Reader sind Marken oder eingetragene Marken von Business Objects und das Business-Objects-Logo, BusinessObjects, Crystal Reports, Crystal Decisions,Adobe Systems Incorporated in den USA und/oder anderen Ländern. Web Intelligence, Xcelsius und andere im Text erwähnte Business-Objects-Produkte und -Dienstleistungen sowie die entsprechenden Logos sind Marken oder eingetragene Marken der Business Objects Software Ltd.Oracle und Java sind eingetragene Marken von Oracle und/oder ihrer Tochtergesellschaften. Business Objects ist ein Unternehmen der SAP AG.UNIX, X/Open, OSF/1 und Motif sind eingetragene Marken der Open Group. Sybase und Adaptive Server, iAnywhere, Sybase 365, SQL Anywhere und weitere im Text erwähnte Sybase-Citrix, ICA, Program Neighborhood, MetaFrame, WinFrame, VideoFrame und MultiWin sind Marken oder Produkte und -Dienstleistungen sowie die entsprechenden Logos sind Marken oder eingetragene Marken dereingetragene Marken von Citrix Systems, Inc. Sybase Inc. Sybase ist ein Unternehmen der SAP AG.HTML, XML, XHTML und W3C sind Marken oder eingetragene Marken des W3C®, World Wide Web Crossgate, m@gic EDDY, B2B 360°, B2B 360° Services sind eingetragene Marken der Crossgate AG inConsortium, Massachusetts Institute of Technology. Deutschland und anderen Ländern. Crossgate ist ein Unternehmen der SAP AG.Apple, App Store, iBooks, iPad, iPhone, iPhoto, iPod, iTunes, Multi-Touch, Objective-C, Retina, Safari, Siri Alle anderen Namen von Produkten und Dienstleistungen sind Marken der jeweiligen Firmen. Die Angaben imund Xcode sind Marken oder eingetragene Marken der Apple Inc. Text sind unverbindlich und dienen lediglich zu Informationszwecken. Produkte können länderspezifische Unterschiede aufweisen.IOS ist eine eingetragene Marke von Cisco Systems Inc. Die in dieser Publikation enthaltene Information ist Eigentum der SAP. Weitergabe und Vervielfältigung dieserRIM, BlackBerry, BBM, BlackBerry Curve, BlackBerry Bold, BlackBerry Pearl, BlackBerry Torch, BlackBerry Publikation oder von Teilen daraus sind, zu welchem Zweck und in welcher Form auch immer, nur mitStorm, BlackBerry Storm2, BlackBerry PlayBook und BlackBerry App World sind Marken oder eingetragene ausdrücklicher schriftlicher Genehmigung durch SAP AG gestattet.Marken von Research in Motion Limited. ©  2012 SAP AG. All rights reserved. 54
  • 55. The Grid Headline area White space Drawing area©  2012 SAP AG. All rights reserved. 55