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The Blame Game Culture at Work with Ben Dattner

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For better or for worse, the dynamics of credit and blame are at the heart of every team and organization and make or break every career. Unfortunately, credit and blame are rarely assigned in an …

For better or for worse, the dynamics of credit and blame are at the heart of every team and organization and make or break every career. Unfortunately, credit and blame are rarely assigned in an objective or fair manner. Learn how you can avoid a demoralizing “blame game” culture and instead set yourself and your team up for success.

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  • 1. The Blame Game! Ben Dattner Webinar! 2011/03/31!
  • 2. Your host! Our guest! Daniel Debow! Ben Dattner!co-CEO, Rypple! Author, The Blame Game! rypple.com! creditandblame.com!
  • 3. About Me:! • Ben Dattner, Ph.D. is an organizational psychologist, and the founder of Dattner Consulting, a workplace consulting firm based in New York City.! • Ben is an Adjunct Professor at New York University, where he teaches Organizational Development in the Industrial and Organizational Psychology MA Program in the Graduate School of Arts and Sciences.! • Ben received a BA in Psychology from Harvard College, and an MA and Ph.D. in Industrial and Organizational Psychology from New York University! © 2011 Dattner Consulting, LLC! !"
  • 4. !"#$%&($)*+,$,+-./$ © 2011 Dattner Consulting, LLC! #"
  • 5. © 2011 Dattner Consulting, LLC! $"
  • 6. Blame in a changing world! © 2011 Dattner Consulting, LLC! %"
  • 7. A new, counterintuitive approach! © 2011 Dattner Consulting, LLC! &"
  • 8. 1. The Nature of Credit and Blame! ! © 2011 Dattner Consulting, LLC! "
  • 9. Monkeys and bats! !"#$%$"&(")$*+,,-." © 2011 Dattner Consulting, LLC! ("
  • 10. © 2011 Dattner Consulting, LLC! )"
  • 11. The reluctant hero! © 2011 Dattner Consulting, LLC! *"
  • 12. Finding a balance " © 2011 Dattner Consulting, LLC! !+"
  • 13. 2. ! Nurture of Credit and Blame! The © 2011 Dattner Consulting, LLC! !!"
  • 14. •  ! How kids learn!•  ! The potential pitfalls of praise!•  ! The most praised generation?! © 2011 Dattner Consulting, LLC! !#"
  • 15. !Fixed versus growth orientations! © 2011 Dattner Consulting, LLC! !$"
  • 16. •  Finding your ! •  Transference at work! •  Blame and depression!© 2011 Dattner Consulting, LLC! !%"
  • 17. Key Dimensions!1.  Power Distance!2.  Individualism!3.  Masculinity!4.  Uncertainty Avoidance!5.  Long-Term vs. Short-Term Orientation! © 2011 Dattner Consulting, LLC! !&"
  • 18. •  ! Gender differences!•  ! Cultural differences and dimensions!•  ! Dana’s story ! © 2011 Dattner Consulting, LLC! !"
  • 19. 3. Typecasting Blame! ! © 2011 Dattner Consulting, LLC! !("
  • 20. The Big Five:!Openness Extroversion Neuroticism Conscientiousness Agreeableness © 2011 Dattner Consulting, LLC! !)"
  • 21. Hogan’s 3 Categories and ! !! ! ! !11 Dysfunctional Types…! © 2011 Dattner Consulting, LLC! !*"
  • 22. Typecasting Blame- Extrapunitive ! •  Overreacts to minor mistakes! •  Determines failure prematurely! 1. Excitable: “Volatile Guardian”! •  Assigns blame unfairly! •  Reacts defensively to feedback ! •  Strives to minimize risk of failure yet ! pessimistically expects failure.! 2. Cautious: “Sensitive Retirer”! •  Withdraws after being blamed! •  Too defensive to learn from feedback ! •  Believes he will be unfairly blamed! 3. Skeptical: “Wary Watcher”! •  Strives to avoid blame! •  Sees criticism in constructive advice ! •  Refuses to take responsibility! •  Often blames the person who gave her ! 4. Leisurely: “Rationalizing Blamer” ! the task ! •  Believes she is always blamed unfairly! © 2011 Dattner Consulting, LLC! #+"
  • 23. Typecasting Blame- Impunitive! •  Becomes angry or hurt when blamed!5. Bold: “Big Person on Campus”! •  Ingratiates with superiors and distorts ! information in order to avoid blame! •  Denies failure has occurred or denies !6. Mischievous: “High Wire Walker” ! his role in it ! •  Highly skilled at avoiding blame ! •  Ignores potentially helpful feedback !7. Reserved: “Indifferent Daydreamer”! •  Seems not to care if she or her team ! fail or are blamed ! •  Expects others to forgive him for any !8. Colorful: “Thespian” ! and all failures ! •  Would rather be blamed than ignored ! •  Provides complex explanations for! failures !9. Imaginative: “Assertive Daydreamer” ! •  Seems anxious about the possibility of ! being blamed in the future, but ! indifferent to it in the present! © 2011 Dattner Consulting, LLC! #!"
  • 24. Typecasting Blame- Intropunitive ! •  Criticizes himself for even minor errors! •  Is so concerned about failure he suffers ! 10. Diligent: “Micromanager”! from “analysis paralysis” ! •  Assigns blame in an “all or nothing” ! manner ! •  Accepts more blame than she deserves ! in order to preserve work relationships! 11. Dutiful: “Martyr”! •  Blames herself so harshly that it deflects ! others’ criticisms ! © 2011 Dattner Consulting, LLC! ##"
  • 25. Typecasting Blame!•  ! The use and misuse of personality assessment!•  ! “The psychology of the stranger”!•  ! “States” versus “traits” !•  ! The importance of situations! © 2011 Dattner Consulting, LLC! #$"
  • 26. 4. ! Situational Awareness! © 2011 Dattner Consulting, LLC! #%"
  • 27. •  The Prisoner’s Dilemma!•  Groupthink and social pressure!•  Robber’s Cave! © 2011 Dattner Consulting, LLC! #&"
  • 28. Some examples:!•  Ghosn at Nissan!•  AOL and Time Warner!•  Spritz co.! © 2011 Dattner Consulting, LLC! #"
  • 29. Self-fulfilling prophecies! © 2011 Dattner Consulting, LLC! #("
  • 30. © 2011 Dattner Consulting, LLC! #)"
  • 31. 5. Cultures of Blame! ! © 2011 Dattner Consulting, LLC! #*"
  • 32. •  Fighter pilots!•  The 9/11 Commission!•  The exploding rocket! © 2011 Dattner Consulting, LLC! $+"
  • 33. 012$American Airlines! Southwest! © 2011 Dattner Consulting, LLC! $!"
  • 34. Learning to fail! VS.!Failing to learn! © 2011 Dattner Consulting, LLC! $#"
  • 35. Open vs. Closed Organizations! © 2011 Dattner Consulting, LLC! $$"
  • 36. The story of Lt. Sims! © 2011 Dattner Consulting, LLC! $%"
  • 37. 6. Leaders Reframe Blame! ! © 2011 Dattner Consulting, LLC! $&"
  • 38. Eisenhower on D-Day! Truman and the buck!© 2011 Dattner Consulting, LLC! $"
  • 39. Open Leaders!Dell ! ! ! ! !Sanger! ! ! ! !Nayar! © 2011 Dattner Consulting, LLC! $("
  • 40. Sharing the credit:" Burns! © 2011 Dattner Consulting, LLC! $)"
  • 41. 7. ! Practical Approaches:" Individuals! © 2011 Dattner Consulting, LLC! $*"
  • 42. © 2011 Dattner Consulting, LLC! %+"
  • 43. © 2011 Dattner Consulting, LLC! %!"
  • 44. © 2011 Dattner Consulting, LLC! %#"
  • 45. nowledge,!Develop your ! ! !and network! kills,! bility’s! http://www.dattnerconsulting.com/presentations/networking.pdf! © 2011 Dattner Consulting, LLC! %$"
  • 46. 7. ! Practical Approaches:" Leaders! © 2011 Dattner Consulting, LLC! %%"
  • 47. Be a blame-savvy boss! © 2011 Dattner Consulting, LLC! %&"
  • 48. •  Take an open, adaptive approach!•  Focus on the future and not the past!•  Tailor your style! © 2011 Dattner Consulting, LLC! %"
  • 49. Rypple Feedback !!Some questions to ask:!•  How do I come across in the ways I assign credit and blame?!•  Do I encourage people to speak up and push back?!•  Do I claim more credit than I am due?! © 2011 Dattner Consulting, LLC! %("
  • 50. Rypple Recognition! © 2011 Dattner Consulting, LLC! %)"
  • 51. Fight groupthink! © 2011 Dattner Consulting, LLC! %*"
  • 52. •  Get and keep the right people on the bus!•  Establish a safe but not comfortable environment! © 2011 Dattner Consulting, LLC! &+"
  • 53. Write a “Managerial user’s manual” for your new team!,-./00111234-567895:;<=5>289?0.76:65@4=95:0;:67:?45;4<2.3A" © 2011 Dattner Consulting, LLC! &!"
  • 54. Ben Dattner, Ph.D.!ben@dattnerconsulting.com!1-212-501-8945!www.creditandblame.com ! © 2011 Dattner Consulting, LLC! &#"
  • 55. Want an easy way to use Ben’s best practices in your workplace? Try Rypple today! Contact us to learn how: events@rypple.com
  • 56. !"#$%&"()*+,&)-,%#.+"#)