Performance Appraisals are for Robots

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Whether you put a fancy web interface on top of it or still do it with paper and spreadsheets, the conclusion is unavoidable: the performance appraisal was designed for machines, not people. Focus on …

Whether you put a fancy web interface on top of it or still do it with paper and spreadsheets, the conclusion is unavoidable: the performance appraisal was designed for machines, not people. Focus on people, not process and everyone will be happier and more productive. Speak up now, before it's too late...

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  • 1. Performance appraisals are for robots http://rypple.com RyppleNOW! @rypple
  • 2. “People aren’t machines, and trying to fix them as if they were simply doesn’t work.” Source: http://gmj.gallup.com/content/124214/driving-engagement-focusing-strengths.aspx
  • 3. Performance appraisals assume We remember everything We’re really quick thinkers We’re super-logical
  • 4. Have you ever?... Suffered a bad review despite mostly good work all year? Thought of something to say after your review meeting? Felt confused, stressed or frustrated after your appraisal?
  • 5. Welcome to the machine
  • 6. Appraisals are frustrating It’s amazing… When we’re frustrated at work we do things like complain and disengage even with our paychecks on the line!
  • 7. You can program robots to be good at (and even enjoy) appraisals!
  • 8. Robots can remember everything that happens between appraisals… we can’t. Robots can consume and process a ton of feedback at once… we can’t. Robots always react logically to information they receive… we don’t.
  • 9. Solution Focus on people not process Performance appraisals might seem logical but they don’t help us because they don’t work the way we work
  • 10. Add some human Share feedback often Ongoing dialogue Recognize achievements when they happen Meet 1-on-1 regularly Make feedback social
  • 11. Frequent, actionable feedback We can remember, consume and act on feedback when it’s shared in bite-sized chunks It’s what humans do
  • 12. So speak up, or else… “Robots of the world, you are ordered to exterminate the human race…Preserve only the factories, railroads, machines, mines, and raw materials. Destroy everything else. Then return to work. Work must not cease.” - Karel Kapek, R.U.R.
  • 13. Further Reading “Yes, Everybody Really Does Hate Performance Reviews.” Samuel Culbert in Wall Street Journal: http://online.wsj.com/article/SB127093422486175363.html “Time to Review Workplace Reviews?” Tara Parker-Pope in New York Times blogs: http://well.blogs.nytimes.com/2010/05/17/time-to-review-workplace-reviews/ “Leadership is a Contact Sport.” Marshall Goldsmith and Howard Morgan: http://www.marshallgoldsmithlibrary.com/docs/articles/LeaderContactSport.pdf “3 Steps to a Totally Awesome Team.” Daniel Debow in Rypple blog: http://blog.rypple.com/2010/08/3-steps-to-a-totally-awesome-team-inspired-by-switch/ R.U.R. by Karel Kapek: http://www.amazon.com/R-U-R-Rossums-Universal-Penguin-Classics/dp/0141182083 http://rypple.com RyppleNOW! @rypple