• Share
  • Email
  • Embed
  • Like
  • Save
  • Private Content
User experience in Government: Tales From Oz
 

User experience in Government: Tales From Oz

on

  • 2,230 views

This talk was presented at Yahoo! on Monday 3rd of November 2008, Sunnyvale, California.

This talk was presented at Yahoo! on Monday 3rd of November 2008, Sunnyvale, California.

Statistics

Views

Total Views
2,230
Views on SlideShare
2,171
Embed Views
59

Actions

Likes
3
Downloads
32
Comments
0

10 Embeds 59

http://adroit-process.blogspot.com 32
http://adroit-process.blogspot.com.au 9
http://www.linkedin.com 5
http://adroit-process.blogspot.cz 5
http://adroit-process.blogspot.in 3
http://www.slideshare.net 1
http://www.blogger.com 1
http://adroit-process.blogspot.ch 1
http://adroit-process.blogspot.ca 1
http://adroit-process.blogspot.co.il 1
More...

Accessibility

Categories

Upload Details

Uploaded via as Microsoft PowerPoint

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment

User experience in Government: Tales From Oz User experience in Government: Tales From Oz Presentation Transcript

  • User experience in Government: Tales from Oz Ruth Ellison Yahoo! 3 November 2008
    • Who’s Ruth ?
    • Love food & photography
    • (check out my flickr stream....)
  • Where do I live?
    • Work in Federal Government in Canberra
      • Embedded UX person
      • Consultant at Stamford Interactive
    • 3 key UX presentation topics
      • Australian Government culture & trends
      • Challenges in Australian Government
      • Accessibility
  •  
  •  
    • Australian Government is very diverse
  •  
  • Websites based on Government silos and structures
    • Let’s look at an example...
    • Having a baby
    • May involve...
      • Centrelink – Baby Bonus payment
      • Family Assistance Office – child care benefit, Maternity Immunisation Allowance
      • Medicare – immunisation, Medicare card
      • Child Support Agency
      • State’s birth, death and marriages
      • More???
    • Information discovery is a challenge
    • People aren’t going to Government websites to be entertained
    • Citizen interaction with Government is changing
  •  
    • People become part of the political process
  • User experience isn’t just for clients & customers...it’s just as critical for staff
  •  
  • There is no perfect world
    • Funding and timing often constrains what UX activities that can be undertaken
  • Love it or hate it – politics is every where
  • Government is very artefact heavy
    • Legislation can be a challenge
    • Risk adverse
    • 4 year cycle
    Amount of money Time
  •  
  • ABS survey in 2003….
    • 20% of Australians have a disability
      • 15% accident or injury
      • 14% disease, illness or heredity
      • 11% working conditions, work or over-work
    • Slowly but surely...increasing awareness of accessibility
    • Websites need to be accessible under the Disability Discrimination Act 1992
    • No centralised accessibility fund in many cases
    • Purchasing decisions
      • Customised versus off-the-shelf
      • Accessibility requirements in tender processes
    • Integrated approach to usability and accessibility needed from the start
  •  
    • Be pragmatic
    • Be politically savvy
    • Be passionate
  • Questions or need more info?
    • Ruth Ellison
    • Email: [email_address]
    • Phone: +612 6280 7834
    • Mobile: +61423 763 314
    • @ruthellison
    • @ruthellison
    • Find Stamford at www.stamfordinteractive.com.au
    • Find me at www.ruthellison.com
    • See this presentation at www.slideshare.net/RuthEllison
    • Credits:
    • Most photos from istockphoto.com
    • Thanks to Caronne Carruthers-Taylor, and Stamford workmates for brain power!