User experience in Government: Tales from Oz Ruth Ellison Yahoo! 3 November 2008

Who’s Ruth ? Love food & photography (check out my flickr stream....)

Who’s Ruth ?

Love food & photography

(check out my flickr stream....)

Where do I live?

Work in Federal Government in Canberra Embedded UX person Consultant at Stamford Interactive

Work in Federal Government in Canberra

Embedded UX person

Consultant at Stamford Interactive

3 key UX presentation topics Australian Government culture & trends Challenges in Australian Government Accessibility

3 key UX presentation topics

Australian Government culture & trends

Challenges in Australian Government

Accessibility

Australian Government is very diverse

Australian Government is very diverse

Websites based on Government silos and structures

Let’s look at an example... Having a baby

Let’s look at an example...

Having a baby

May involve... Centrelink – Baby Bonus payment Family Assistance Office – child care benefit, Maternity Immunisation Allowance Medicare – immunisation, Medicare card Child Support Agency State’s birth, death and marriages More???

May involve...

Centrelink – Baby Bonus payment

Family Assistance Office – child care benefit, Maternity Immunisation Allowance

Medicare – immunisation, Medicare card

Child Support Agency

State’s birth, death and marriages

More???

Information discovery is a challenge

Information discovery is a challenge

People aren’t going to Government websites to be entertained

People aren’t going to Government websites to be entertained

Citizen interaction with Government is changing

Citizen interaction with Government is changing

People become part of the political process

People become part of the political process

User experience isn’t just for clients & customers...it’s just as critical for staff

There is no perfect world

Funding and timing often constrains what UX activities that can be undertaken

Funding and timing often constrains what UX activities that can be undertaken

Love it or hate it – politics is every where

Government is very artefact heavy

Legislation can be a challenge

Legislation can be a challenge

Risk adverse

Risk adverse

4 year cycle Amount of money Time

4 year cycle

ABS survey in 2003…. 20% of Australians have a disability 15% accident or injury 14% disease, illness or heredity 11% working conditions, work or over-work

20% of Australians have a disability

15% accident or injury

14% disease, illness or heredity

11% working conditions, work or over-work

Slowly but surely...increasing awareness of accessibility

Slowly but surely...increasing awareness of accessibility

Websites need to be accessible under the Disability Discrimination Act 1992

Websites need to be accessible under the Disability Discrimination Act 1992

No centralised accessibility fund in many cases

No centralised accessibility fund in many cases

Purchasing decisions Customised versus off-the-shelf Accessibility requirements in tender processes

Purchasing decisions

Customised versus off-the-shelf

Accessibility requirements in tender processes

Integrated approach to usability and accessibility needed from the start

Integrated approach to usability and accessibility needed from the start

Be pragmatic

Be pragmatic

Be politically savvy

Be politically savvy

Be passionate

Be passionate

Questions or need more info? Ruth Ellison Email: [email_address] Phone: +612 6280 7834 Mobile: +61423 763 314 @ruthellison @ruthellison Find Stamford at www.stamfordinteractive.com.au Find me at www.ruthellison.com See this presentation at www.slideshare.net/RuthEllison

Ruth Ellison

Email: [email_address]

Phone: +612 6280 7834

Mobile: +61423 763 314

@ruthellison

@ruthellison

Find Stamford at www.stamfordinteractive.com.au

Find me at www.ruthellison.com

See this presentation at www.slideshare.net/RuthEllison

Credits: Most photos from istockphoto.com Thanks to Caronne Carruthers-Taylor, and Stamford workmates for brain power!

Credits:

Most photos from istockphoto.com

Thanks to Caronne Carruthers-Taylor, and Stamford workmates for brain power!