Usability for Government: improving service delivery
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Usability for Government: improving service delivery - Presentation Transcript
- Usability for Government: improving service delivery Ruth Ellison & Adrian Newton Local Government Web Network Conference 2008 22 August 2008
- Introduction
- People People Feel
- People Cameron Adams ‐ Web Design: Print = visual Web = interactive Interaction : behaviour : feelings
- People Satisfaction? Relief? Impressed? But probably not happy...
- People Confusion Frustration Anger
- People Brian Hardy‐ Accessibility: ” Put the user in control ”
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