Usability for Government:
           improving service delivery


                      Ruth Ellison  Adrian Newton 
     ...
Introduction
People



         People Feel
People


Cameron Adams ‐ Web Design:

            Print = visual
           Web = interactive

    Interaction : behaviour...
People

   Satisfaction?

              Relief?

                        Impressed?

  But probably not happy...
People


   Confusion
               Frustration

                         Anger
People


Brian Hardy‐ Accessibility:

         ” Put the user in control ”
Usability for Government: improving service delivery
Usability for Government: improving service delivery
Usability for Government: improving service delivery
Usability for Government: improving service delivery
Usability for Government: improving service delivery
Usability for Government: improving service delivery
Usability for Government: improving service delivery
Usability for Government: improving service delivery
Usability for Government: improving service delivery
Usability for Government: improving service delivery
Usability for Government: improving service delivery
Usability for Government: improving service delivery
Usability for Government: improving service delivery
Usability for Government: improving service delivery
Usability for Government: improving service delivery
Usability for Government: improving service delivery
Usability for Government: improving service delivery
Usability for Government: improving service delivery
Usability for Government: improving service delivery
Usability for Government: improving service delivery
Usability for Government: improving service delivery
Usability for Government: improving service delivery
Usability for Government: improving service delivery
Usability for Government: improving service delivery
Usability for Government: improving service delivery
Usability for Government: improving service delivery
Usability for Government: improving service delivery
Usability for Government: improving service delivery
Usability for Government: improving service delivery
Usability for Government: improving service delivery
Usability for Government: improving service delivery
Usability for Government: improving service delivery
Usability for Government: improving service delivery
Usability for Government: improving service delivery
Usability for Government: improving service delivery
Usability for Government: improving service delivery
Usability for Government: improving service delivery
Usability for Government: improving service delivery
Usability for Government: improving service delivery
Usability for Government: improving service delivery
Usability for Government: improving service delivery
Usability for Government: improving service delivery
Usability for Government: improving service delivery
Usability for Government: improving service delivery
Usability for Government: improving service delivery
Usability for Government: improving service delivery
Usability for Government: improving service delivery
Usability for Government: improving service delivery
Usability for Government: improving service delivery
Usability for Government: improving service delivery
Usability for Government: improving service delivery
Usability for Government: improving service delivery
Usability for Government: improving service delivery
Usability for Government: improving service delivery
Usability for Government: improving service delivery
Usability for Government: improving service delivery
Usability for Government: improving service delivery
Usability for Government: improving service delivery
Usability for Government: improving service delivery
Usability for Government: improving service delivery
Usability for Government: improving service delivery
Usability for Government: improving service delivery
Usability for Government: improving service delivery
Usability for Government: improving service delivery
Usability for Government: improving service delivery
Usability for Government: improving service delivery
Usability for Government: improving service delivery
Usability for Government: improving service delivery
Usability for Government: improving service delivery
Usability for Government: improving service delivery
Usability for Government: improving service delivery
Usability for Government: improving service delivery
Usability for Government: improving service delivery
Usability for Government: improving service delivery
Usability for Government: improving service delivery
Usability for Government: improving service delivery
Usability for Government: improving service delivery
Usability for Government: improving service delivery
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Usability for Government: improving service delivery

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This presentation was given at the Local Government Web Network Conference 2008. This presentation highlights the importance of usability and user-centred design and provide practical tips for improving much more than just the look and feel of your website.

Some of the slides are appearing a bit strange - if you have any issues, please don't hesitate to get in touch.

Twitter: @ruthellison
Web: www.stamfordinteractive.com.au

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Usability for Government: improving service delivery

  1. 1. Usability for Government: improving service delivery Ruth Ellison  Adrian Newton  Local Government Web Network Conference 2008 22 August 2008
  2. 2. Introduction
  3. 3. People People Feel
  4. 4. People Cameron Adams ‐ Web Design: Print = visual Web = interactive Interaction : behaviour : feelings 
  5. 5. People Satisfaction? Relief? Impressed? But probably not happy...
  6. 6. People Confusion Frustration Anger
  7. 7. People Brian Hardy‐ Accessibility: ” Put the user in control ”

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