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Rtpi 2013 john palmer
Rtpi 2013 john palmer
Rtpi 2013 john palmer
Rtpi 2013 john palmer
Rtpi 2013 john palmer
Rtpi 2013 john palmer
Rtpi 2013 john palmer
Rtpi 2013 john palmer
Rtpi 2013 john palmer
Rtpi 2013 john palmer
Rtpi 2013 john palmer
Rtpi 2013 john palmer
Rtpi 2013 john palmer
Rtpi 2013 john palmer
Rtpi 2013 john palmer
Rtpi 2013 john palmer
Rtpi 2013 john palmer
Rtpi 2013 john palmer
Rtpi 2013 john palmer
Rtpi 2013 john palmer
Rtpi 2013 john palmer
Rtpi 2013 john palmer
Rtpi 2013 john palmer
Rtpi 2013 john palmer
Rtpi 2013 john palmer
Rtpi 2013 john palmer
Rtpi 2013 john palmer
Rtpi 2013 john palmer
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Rtpi 2013 john palmer

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  • 1. Victoria Line Event Driven Real Time Disruption John Palmer Customer Information Project Engineer Victoria Line Upgrade © 2013 London Underground
  • 2. • Some of the Challenges • Event Driven Real Time Disruption Architecture • At the Control Centre • On the Trains Victoria Line Event Real Time Disruption © 2013 London Underground
  • 3. Some of the Challenges Victoria Line Event Driven Real Time Disruption © 2013 London Underground
  • 4. • Currently the Victoria line has 2 million customer journeys per year and increasing. • The population of London is projected to increase equivalent to the population of Birmingham over the next 10 to 15 years. • VL Stations have multiple interchanges to other LU lines, National Rail, International Rail, London Overground and multiple Bus routes. • Suspensions and delays on other LU lines and transit services are reflected as interchange disruption on the Victoria line. • VL is fast moving, any disruption develops quickly and requires immediate customer information from the control centre. Victoria Line Event Real Time Disruption Some of the Challenges Overground Overground Overground Extensive Interchanges © 2013 London Underground
  • 5. Victoria Line Event Driven Real Time Disruption • Other line part suspension can be distant and not directly affects a VL interchange. • Other line suspension can severely impact an interchange. The Challenges Variable Other Line Disruption © 2013 London Underground
  • 6. Victoria Line Event Driven Real Time Disruption • The Piccadilly line has multiple interchanges with 3 interchanges. • The Northern line has multiple and complex interchanges with 4 interchanges and 2 routes. • So interchanging VL customers are impacted dependant on extent, location and route of Northern and Piccadilly lines disruption. The Challenges Multiple and Complex Interchanges Piccadilly line Piccadilly line Northern line Charing Cross Branch Bank Branch Northern line © 2013 London Underground
  • 7. Victoria Line Event Driven Real Time Disruption The Challenges Overground Overground Overground The system had to be designed and implemented to address the challenges. • To provide a manageable maintainable Real Time Disruption system based on a flexible and expandable model. • To simply and rapidly instigate and manage information to customers on both stations and trains that reflect developing disruption in real time. • To enable exchange of Real Time Disruption data across the LU and between other rail and transit networks based on common data. • To provide customers with trusted disruption information prioritised for their current location to help them make informed decisions about changing their journey. [Traffic Shaping] © 2013 London Underground
  • 8. Victoria Line Event Driven Real Time Disruption © 2013 London Underground
  • 9. The next station is Warren Street The Bakerloo line is suspended Brixton 1 Brixton 3 Bakerloo line is suspended Train integrates RTD Messages with journey based information The Control Room user selects and activates an RTD Event. The Bakerloo line is suspended Victoria Line Event Driven Real Time Disruption Architecture RTD Messages to Stations are transmitted displays via WAN RTD Messages to Trains are transmitted via TRAIN RADIO RTD Messages Integrated with train prediction information Then transmitted to station displays RTD Messages Broadcast to operational train fleet via radio Associated Real Time Disruption Messages Real Time Disruption Event Warren Street Station Up to 3 associated predefined RTD Messages are added to the RTD message broadcast At the Control Centre On trains RTD Messages are processed to displays using the VL RTD Profile On Stations and Trains Train
  • 10. At the Control Centre Event Driven Real Time Disruption © 2013 London Underground
  • 11. Event Driven Real Time Disruption The User currently selects from a library of 80,000+ predefined Events with associated messages arranged in up to 255 volumes. There are currently volumes for every LU line, National and International Rail, Overground, Buses and Airports. Each volume covers disruption relating to Service Suspensions, Part Suspensions, Delays and Station Closures, Station Facilities and Interchanges For each disruption Event, the disruption cause [Alerts, Incidents, Emergency Services, Engineering, Passenger, Staff, Weather… etc]. For each disruption Event, some additional information [Listen for further announcements, Replacement Bus Services… etc]. The User Selects and Activates an Event. Event Selection At the Control Centre © 2013 London Underground
  • 12. Event Driven Real Time Disruption < The Victoria Line > < is part suspended > < between Seven Sisters > < and Warren Street > < due to a passenger incident. > < Please listen for further announcements > Event Selection At the Control Centre The Victoria Line is part suspended between Seven Sisters and Warren Street due to a passenger incident. Please listen for further announcements RTD Events and Messages are structured to provide consistency in customer facing presentation and in systematic processing © 2013 London Underground
  • 13. Event Driven Real Time Disruption < The Northern Line > < is part suspended > < between Camden Town > < and Moorgate > < due to a security alert. > < > Event Selection At the Control Centre The Northern Line is part suspended between Camden Town and Moorgate due to a security alert. RTD Events and Messages are structured to provide consistency in customer facing presentation and in systematic processing © 2013 London Underground
  • 14. Event Driven Real Time Disruption < The Bakerloo Line > < is suspended > < > < > < due to a security alert. > < > Event Selection At the Control Centre The Bakerloo Line is suspended due to a security alert. RTD Events and Messages are structured to provide consistency in customer facing presentation and in systematic processing © 2013 London Underground
  • 15. Event Driven Real Time Disruption < The Green Park > < has no step free access > < > < > < due to station refurbishment. > < > Event Selection At the Control Centre London Underground The Green Park has no step free access due to station refurbishment. RTD Events and Messages are structured to provide consistency in customer facing presentation and in systematic processing
  • 16. Event Driven Real Time Disruption When Event activation is instigated an automatic embedded decision support process is automatically initiated. The selected Event is automatically assessed against current active Events for contradictory or redundant information. If impact is detected, decision support intervenes and the User is presented with a list of impacted and proposed Events. The User can only select one of the disruption Events to continue to remain active. The active Event becomes part of the Current Active Event List At the Control Centre Impact assessment Event Activation London Underground
  • 17. Event Driven Real Time Disruption On Event activation associated disruption messages are added to the Current Active Message List which is then broadcast to Stations and Trains. At the Control Centre VL Event Activation Local Operator Information Internet and Travel Media [apps] Standardised RTD Events exchanged with 255 other participating control centres – organisations. Built-in functionality for a future CIS network so disruption events can be distributed and exchanged. Customer Information Service Network A future CIS network VL Stations VL Trains LU Line Control Centres National Rail BUS Services External Services © 2013 London Underground
  • 18. Event Driven Real Time Disruption RTD Messages to Trains Current Active Message List is broadcast to operational trains every 30 Seconds [up to 40 messages] Each RTD Message is only 38 bytes in size [one quarter of a phone text message] The Current Active Message List is broadcast to both train cabs via train radio The inactive rear cab radio acts as a data modem and routes the broadcast to the train Passenger Information System VL Trains Data Network VL Control Centre © 2013 London Underground
  • 19. On the Trains Event Driven Real Time Disruption © 2013 London Underground
  • 20. Event Driven Real Time Disruption On the Trains The Bakerloo line is suspended As well as the customer facing text [above], the RTD Message is also categorised and contains location and priority control flags which react with the Victoria line RTD Profile to dynamically determine. The locations at which a message is processed to display The priority of the message at each location © 2013 London Underground
  • 21. Victoria Line RTD Profile The RTD Profile is installed onto each train as part of a CIS upgrade. Each Victoria Line location has an individual RTD Profile card. The profile is a simple array of 16 bit binary values. [White =1 Grey =0] Where the binary values of the RTD message react with the binary values of the profile, the RTD Message will be processed to display at that priority. Dependant on Profile and RTD Message values,, the RTD message can have 4 routes from low to high priority. Event Driven Real Time Disruption On the Trains © 2013 London Underground
  • 22. EUSTON KINGS CROSS ST PANCRAS HIGHBURY AND ISLINGTON WARREN ST OXFORD CIRCUS The Bakerloo line is suspended 3 [HII] disruption 4 [KCS] disruption 5 [EUS] disruption 7 [WAS] disruption 9 [OXC] The Bakerloo line is suspended OXC RTD information low priority based on the profile Event Driven Real Time Disruption On the Trains Prioritisation is conducted dynamically by each train dependant on train location. Disruption is announced at locations such that travelling customers can make informed decisions to continue or change their journeys using other lines or transit modes © 2013 London Underground
  • 23. EUSTON KINGS CROSS ST PANCRAS WARREN ST OXFORD CIRCUS The Bakerloo line is suspended 3 [KCS] disruption 4 [EUS] disruption 5 [WAS] disruption 7 [OXC] The Bakerloo line is suspended 9 OXC RTD information rises in priority based on the profile Event Driven Real Time Disruption On the Trains Disruption is announced at locations such that travelling customers can make informed decisions to continue or change their journeys using other lines or transit modes Prioritisation is conducted dynamically by each train dependant on train location. © 2013 London Underground
  • 24. EUSTON WARREN ST OXFORD CIRCUS 3 [EUS] disruption 4 [WAS] disruption 5 [OXC] The Bakerloo line is suspended 7 9 OXC RTD information rises in priority based on the profile Event Driven Real Time Disruption On the Trains The Bakerloo line is suspended Disruption is announced at locations such that travelling customers can make informed decisions to continue or change their journeys using other lines or transit modes Prioritisation is conducted dynamically by each train dependant on train location. © 2013 London Underground
  • 25. WARREN ST OXFORD CIRCUS 3 [WAS] disruption 4 [OXC] The Bakerloo line is suspended 5 7 9 OXC RTD information rises in priority based on the profile Event Driven Real Time Disruption On the Trains The Bakerloo line is suspended Disruption is announced at locations such that travelling customers can make informed decisions to continue or change their journeys using other lines or transit modes Prioritisation is conducted dynamically by each train dependant on train location. © 2013 London Underground
  • 26. OXFORD CIRCUS 3 [OXC] The NEXT station is OXFORD CIRCUS Change for the Central line The Bakerloo line is suspended [OXC] THIS station is OXFORD CIRCUS Change here for the Central line The Bakerloo line is suspended At OXFORD CIRCUS Journey based interchange information is modified to reflect the ongoing disruption previously announced Event Driven Real Time Disruption On the Trains London Underground The Bakerloo line is suspended Prioritisation is conducted dynamically by each train dependant on train location. Modification of train journey based information is conducted dynamically by each train dependant on control flags within the RTD Message
  • 27. • The system is based on an end user fully configurable RTD database based on evolving customer needs. • Functionality for an interactive Traffic Shaping common CIS Network. • Functionality to drive future TFT screen displays with Text, Images, Video and Icons. • Structuralised RTD messages to facilitate the application of message component shedding with the message remaining understandable. • Reduced RTD messaging by announcing common disruption across multiple lines. • The functionality to attach multiple RTD Messages to a single RTD Event to address high priority RTD messages at multiple locations. • The ability to background upgrade the full Train fleet upgrade and provide automatic changeover facilitated by the use of current and upgrade RTD databases. • The functionality to monitor user behaviour with the Impact Assessment Process during times of high task load. • The functionality to schedule RTD Events to reduce user repeditive task loads. • The system is provided embedded backup system so that in times of data network failure the Control Centre user can operate normally and provide RTD information via voice radio to train operators. Event Driven Real Time Disruption Other CIS RTD Functionality © 2013 London Underground
  • 28. VL Service Control centre Design Team [Templar House] Integration and Testing of the CIS RTD service into the Line Management System S Walling London Underground C&I [Griffith House] Development of the CIS RTD Message distribution system and commissioning support P Stevenson S Brennan London Underground Operations System end user and behavioural development and rigorous testing P Wood M Cowland London Underground VLU Rolling-stock Team and NPD depot support 09TS fleet upgrade, implementation and rigorous testing J Foster C McMahon London Underground VLU and BCV Senior Management Team For the foresight and vision to bring CIS RTD from concept into reality A Hadjiry Siemens UK Development of the CIS Services User front end as part of the LMS FOCON [Denmark] Development of the 09TS Passenger Information System Event Driven Real Time Disruption Many thanks to those LU departments and organisations involved © 2013 London Underground

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