Airport IT&T 2013 Lloyd Gozzett
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Airport IT&T 2013 Lloyd Gozzett

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Airport IT&T 2013 Lloyd Gozzett Airport IT&T 2013 Lloyd Gozzett Presentation Transcript

  • “The whole is greater than the sum of its parts” Aristotle Lloyd Gozzett Airport Technology Leader (Former Manager of Airport and Airline IT Operations, Emirates)
  • “THE WHOLE IS GREATER THAN THE SUM OF ITS PARTS” How can Airport and Airline Technology Managers Collaborate to Improve Customer Experience and Efficiency of the Passenger Journey? Lloyd Gozzett – Aviation Technology Leader © Lloyd D Gozzett. All rights reserved. lloyd.gozzett@gmail.com +44 7957 77 52 92
  • Industry background • • • • Airport and Airline Technology Manager Large Airports across UK and Middle East Missions critical pax facing technology Accountable for Airport technology on behalf of Emirates at DXB and network • Opening of Concourse A – world’s first dedicated A380 terminal © Lloyd D Gozzett. All rights reserved. lloyd.gozzett@gmail.com +44 7957 77 52 92 View slide
  • Industry outlook • Substantial growth • +30% or +800m pax by 2016 • Aircraft orders up • 55% - 2011 v’s 2013 at DXB airshow • Larger planes • A350, A380, 777X • … is Airport capacity growing at the same rate? © Lloyd D Gozzett. All rights reserved. lloyd.gozzett@gmail.com +44 7957 77 52 92 View slide
  • Aviation Technology Today • • • • Mature suite of products Varying levels of differentiation Customer has a great choice of solutions …. it’s a good place to be © Lloyd D Gozzett. All rights reserved. lloyd.gozzett@gmail.com +44 7957 77 52 92
  • Challenges • Airport & Airline Technology investment, typically • Costs money • Takes time And in the meantime the industry continues to grow… © Lloyd D Gozzett. All rights reserved. lloyd.gozzett@gmail.com +44 7957 77 52 92
  • So what with Aristotle.. • Nearly 20 years since the arrival of the first SSK • .. the answer lies over 2000 years ago DATA EXCHANGE DATA FUSION © Lloyd D Gozzett. All rights reserved. lloyd.gozzett@gmail.com +44 7957 77 52 92
  • Key benefits • • • • Improved airport planning Improved airline decision making Improved passenger experience Airport and Airline differentiation © Lloyd D Gozzett. All rights reserved. lloyd.gozzett@gmail.com +44 7957 77 52 92
  • Data Exchange Model Airlines Departing PAX loads Check-in status Airport Terminal Congestion Forecast / Queue metrics Security Clearance Demand / Capacity Arriving PAX loads Baggage reclaim allocation Transferring PAX v’s Immigration Clearance Transfers / Border control process times Bag / Pax ratio’s Forecourt Congestion Passenger Tracking Passenger tracking © Lloyd D Gozzett. All rights reserved. lloyd.gozzett@gmail.com +44 7957 77 52 92
  • Real life applications… Late to Gate • Predict to within 80% accuracy if a passenger is likely to be late to gate… • 20 – 30 data points • Monitor across the pax journey and provide assistance as required • Benefits to all parties • OTP, Customer Service, Congestion, Waste © Lloyd D Gozzett. All rights reserved. lloyd.gozzett@gmail.com +44 7957 77 52 92
  • Real life applications… Border control and clearance • Accurate pax loads • Connecting / non connecting loads • Passport profile • • • • Accurate ATA Accurate On Chox / VTT / Doors Open Stand location Offload times / airport transit times © Lloyd D Gozzett. All rights reserved. lloyd.gozzett@gmail.com +44 7957 77 52 92
  • Real life applications… Passenger Tracking • Monitoring and sharing passenger transition through various touch points • Arrival, Check-in, Security, Lounge, Gate • Communicating with passenger via mobile apps, SMS, social media, airline/airport staff • Benefits to all parties • OTP, Customer Service, Retailing, Personalisation © Lloyd D Gozzett. All rights reserved. lloyd.gozzett@gmail.com +44 7957 77 52 92
  • Creating an environment for collaboration • Ensure the organisation has correct structure • Business Technology Relationship Management • Have the right people in these roles • • • • • Airport and Airline Operational knowledge Technology Leadership Relationship Management Problem solvers Innovators • Promote formal and informal forums for collaboration and innovation • Test, trial and learn together – builds trust and understanding © Lloyd D Gozzett. All rights reserved. lloyd.gozzett@gmail.com +44 7957 77 52 92
  • TEAM FUSE DATA SHARE 1+1=3 © Lloyd D Gozzett. All rights reserved. ACT lloyd.gozzett@gmail.com +44 7957 77 52 92