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European Bus Operators' Forum - Giles Fearnly
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European Bus Operators' Forum - Giles Fearnly

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  • 1. Page 1DEVELOPING PARTNERSHIPSACHIEVING REAL IMPROVEMENTS FORTHE PASSENGERGiles FearnleyManaging DirectorUK Bus, First Group plcEuropean Bus Operators Forum - 11 June 2013
  • 2. Page 2Developing PartnershipsAchieving Real Improvements for the PassengerAuthorities and Operators – We have the common objectives to• Grow passenger numbers• increase economic and social prosperity• achieve environmental benefits• Tackle the common enemies• congestion• fuel
  • 3. Page 3Developing PartnershipsAchieving Real Improvements for the PassengerThe most successful Partnerships are where the objectives ofAuthorities and Operators are most aligned.– And where the local business community values the Bus’contributions– Buses are wholeheartedly supported as the solution
  • 4. Page 4But what do businesses think?• More than 50% of businesses surveyed consider the bus has arole in recruitment and retention• 20% of businesses consider the bus to be central to theirbusiness operationsDeveloping PartnershipsAchieving Real Improvements for the Passenger
  • 5. Page 5Developing PartnershipsAchieving Real Improvements for the PassengerYET• 11% of bus commuters surveyed forced to look for another job ifthey could no longer commute by bus• 11% of bus commuters have turned down a job because offrequency or availability of bus services in last year• 25% of bus commuters have turned down a job because offrequency or availability of bus services at some point in time.Source: Greener Journeys 2012
  • 6. Page 6Developing PartnershipsAchieving Real Improvements for the PassengerFundamentals for Success -• Service qualityincluding - reliable and competitive journeytimes (the Highways Authority)- staff training and motivation• Information• Infrastructure• Ticketing• Value for Money• Passenger confidence
  • 7. Page 7Developing PartnershipsAchieving Real Improvements for the PassengerSome tips:-• Agree very clear targets– Passenger volume growth– Journey speeds– Environmental benefits• Be accountable to each otherPARTNERSHIP – the word says it all!
  • 8. Page 8