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Airport IT&T 2013 Dominic Nessi

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  • 1. An Overview of LAX Airport’s Airport Modernisation Plan: Implementing Technological Advances & Improving Safety Dominic Nessi Deputy Director & CIO Los Angeles World Airports
  • 2. IMPLEMENTING TECHNOLOGY TO IMPROVE OPERATIONAL READINESS AND IMPROVE SAFETY LOS ANGELES INTERNATIONAL AIRPORT Dominic Nessi Deputy Executive Director and CIO Los Angeles World Airports (LAWA) Airport IT&T 2013 Copenhagen Denmark
  • 3. PRESENTATION OUTLINE INTRODUCTION TO LAX LAX MANAGEMENT CHALLENGE AIRPORT RESOURCE COORDINATION CENTER DEVELOPMENT CHALLENGE 3 GOING MOBILE
  • 4. LOS ANGELES WORLD AIRPORTS 4 “The Sights and Sounds of LAX”
  • 5. LOS ANGELES WORLD AIRPORTS Owns & operates 3 airports LAX, ONT, VNY LAX 6th busiest airport in the world, 3rd in US Van Nuys busiest general aviation airport in the world LAX - World’s busiest origin and destination airport LAX served 61 million passengers in 2011 11th busiest cargo airport in the world 5 • • • • • •
  • 6. LOS ANGELES WORLD AIRPORTS Nine terminal buildings – 150 gates – four runways 1500 takeoffs/landings a day (1 per minute) 80 airlines – 20 cargo carriers 59,000 employees work at LAX – 408,000 jobs attributed to LAX Over 350,000 passengers, visitors and employees each day 6 • • • • •
  • 7. LOS ANGELES WORLD AIRPORTS 24/7 working environment – the airport never sleeps 254 concessionaires, tenants and support services In the midst of a $4b capital improvement program Bradley International Terminal expansion over 2m sq feet LAX contributes $61b to the economy each year 7 • • • • •
  • 8. LOS ANGELES WORLD AIRPORTS 8 Federal agencies – FAA, CBP, TSA, DOA, SS, FBI, DHS, Coast Guard LAX - Number one terrorist target on the West Coast according to the FBI Largest US Airport police force – over 1,000 officers 1,000 controlled doors and close to 3,000 camera views 8 • • • •
  • 9. BUSINESS CHALLENGE FOR LAX 9 No Central Operations or Communication Center No Emergency Operations Center Key units in siloed locations in different buildings across airport grounds • Operations • Facilities • Police • Information Technology Sporadic communications - just telephones and e-mail Stand-alone, non-integrated systems
  • 10. LAWA EXECUTIVE MANDATE Mission - Rehabilitate the terminals and infrastructure to make LAX a first-rate facility, while still operating the airport Culture/Organizational change - various groups must work together better Airport Management tasked with: Fast track building LAX centralized coordination center Eliminate “silos” across the organization SOPs Select and Update Technologies 10 • • • •
  • 11. AIRPORT RESPONSE COORDINATION CENTER (ARCC) Centralizes and integrates people, processes, technology Core technology: Situational Awareness Management System (SAMS) Improve day-to-day operational efficiency & crisis management 11 Int’l recognized best practice
  • 12. PROJECT GOALS Day-to-Day and Incident Management Physically co-locate main stakeholders • Police, Operations, Facilities and Information Technology Enhance situational awareness Continual scanning Timely response Increase operational efficiencies Faster recovery to normal ops Create accountability/solid documentation 12 Improve customer service to: • passengers, airlines, tenants, concessionaires, service providers, public
  • 13. ARCC DESIGN AND CONSTRUCTION     13 Raised floor system Command Center Video walls Use rapid devolvement methodology  Key user involvement for buy-in
  • 14. ARCC RAPID DEVELOPMENT APPROACH Translate CONOPS into Standard Operating Procedures focused on Day One requirements: • Facilitated sessions across functional groups • Learn from other airports • Adapt SOPs to LAX environment • Understand integrated information needs • Rank and select new enabling technologies 14 • Configure and integrate old and new systems to support SOPs
  • 15. 15
  • 16. THE NEW ARCC TECHNOLOGY PLATFORM A nexus of information across Operations, Police, Fire, Facilities Maintenance and external LAWA agencies: • One number to call • Timely notifications • Ability to document response • Employee’s ability to follow SOPs • Ability to track/audit customer satisfaction • Integrated actionable information
  • 17. NEXT PHASE - EXTENDING THE ARCC INTO THE FIELD EGIS Map-based display of all incidents, providing a single mobile situational awareness tool combining all airport operations incidents Uses 17 • Crisis – Field Incident Reporting • Day to day ops – Part 139 field & terminal inspection • Public Safety
  • 18. HARDWARE/SOFTWARE APPROACH Integration of the following: • Mobile Device (iPad) • Situational Awareness Management Software • Geographic Information System (GIS) • LAWA Legacy Systems • New LAWA Systems - Maximo 18
  • 19. MANAGING TERMINAL REPAIRS 19 • Facility managers will be able to review completed repairs for quality assurance • Determining repairs adjacent to one another which could cause passenger flow issues
  • 20. Entering repair information from the field allows staff to be more productive and the data to be real-time 20 MANAGING TERMINAL REPAIRS
  • 21. MANAGING WORK ORDERS MANAGING WORK ORDERS 21 • Scheduling maintenance personnel • Monitoring work order status and completion
  • 22. MANAGING WORK ORDERS 22 Pinpoint repair activities at a glance
  • 23. ENTERING WORK ORDERS IN THE FIELD 23 • Enter completion or commentary information while on the job • Provide running commentary on ancillary issues • Document repairs for future work orders
  • 24. • Operations staff on the airfield entering potential NOTAMs • Operations staff in the terminals identifying passenger safety and convenience issues 24 ENTERING DATA FROM THE TERMINALS OR AIRFIELD
  • 25. UTILITY MANAGEMENT 25 • Managing unplanned utility outages • Managing planned electrical shutdowns
  • 26. ELECTRICAL OUTAGES, DISRUPTIONS 26 Allows personnel to see exact locations of outages and nearby patch panels, fuse boxes, electrical closets
  • 27. FOCUSING ON THE EXACT LOCATION 27 Provides electricians with significant information on the extent of the outage
  • 28. CLOSED CIRCUIT TV VIEWING SECURITY VIEWS 28 Allows for force multiplier by giving airport police the ability to choose camera views based on geography
  • 29. SECURITY OFFICER VIEW 29 Responding police get the same view as the dispatch and the ARCC
  • 30. • With an average of 300 door breaches a day, greater situational awareness allows airport police to clear incidences much quicker • With the accompanying camera view, police can determine the cause of the breach 30 PHYSICAL ACCESS CONTROL MONITORING
  • 31. PERIMETER INTRUSION DETECTION 31 Provides a force multiplier on long fence lines
  • 32. PROVIDING SITUATIONAL AWARENESS TO POLICE 32 Responding police get better situational awareness of the possible intrusion
  • 33. POSITIVE RESULTS FROM TECHNOLOGY MODERNIZATION • Mobile devices extend situational awareness to the field • Airport Police get instantaneous visual images of breaches • Airport can close an incident more quickly – especially breaches which can shut-down a terminal causing serious inconvenience to the traveling public Terminal managers walking the terminals can instantly report issues and get quicker correction 33 •
  • 34. POSITIVE RESULTS FROM TECHNOLOGY MODERNIZATION • More proactive to serious maintenance issues • The end of LAWA “silos” • Improved safety for aircraft • Drives additional innovation • Realizes new efficiencies not previously envisioned • Supports the team approach to both everyday operations and 34 emergency management
  • 35. Thank You for Allowing Los Angeles World Airports to Participate in your Conference and We Hope to See You in Our Airport Soon!!