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Airport security 2013 Chris Woodroofe

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  • 1. CONFIDENTIAL Nothing Endures but Change. Gatwick Security: Don’t Stand in the way of Progress! Chris Woodroofe Head of Security & Business Continuity Gatwick Airport Limited
  • 2. Gatwick Airport – Security 18th September 2013 Chris Woodroofe – Head of Security & Business Continuity NOTHING ENDURES BUT CHANGE
  • 3. CONFIDENTIAL AMBITION & STRATEGY 03
  • 4. CONFIDENTIAL THERE WAS A TIME WHEN ALL WE NEEDED TO DO WAS NOT HAVE QUEUES… 4
  • 5. CONFIDENTIAL AND IT’S CLEAR THAT SHORTER QUEUES HAVE HELPED TO MAKE A DIFFERENCE! 5
  • 6. CONFIDENTIAL PEOPLE 6
  • 7. CONFIDENTIAL PEOPLE 7
  • 8. CONFIDENTIAL PEOPLE 8
  • 9. CONFIDENTIAL PEOPLE • Deployed Mystery Shoppers • Measured Net Promoter Score (NPS) • Tracking our improvement… 9 NORTH TERMINAL SOUTH TERMINAL
  • 10. CONFIDENTIAL PROCESSES & TECHNOLOGY • In 2011, our central search area in south terminal set the standard that others have followed. • In 2014/15 we’re going to upgrade north terminal…to a similar standard? • No, of course not – nothing endures but change! • To the next generation… 10 Security Max
  • 11. CONFIDENTIAL BODY SCANNERS 11 PROCESSES & TECHNOLOGY
  • 12. CONFIDENTIAL REMOTE SCREENING 12 PROCESSES & TECHNOLOGY
  • 13. CONFIDENTIAL NEXT GENERATION SECURITY SEARCH LANE TECHNOLOGY 13 PROCESSES & TECHNOLOGY
  • 14. Gatwick Airport – Security 18th September 2013 Chris Woodroofe – Head of Security & Business Continuity NOTHING ENDURES BUT CHANGE Questions?