Your SlideShare is downloading. ×
0
Airport security 2013   Chris Woodroofe
Airport security 2013   Chris Woodroofe
Airport security 2013   Chris Woodroofe
Airport security 2013   Chris Woodroofe
Airport security 2013   Chris Woodroofe
Airport security 2013   Chris Woodroofe
Airport security 2013   Chris Woodroofe
Airport security 2013   Chris Woodroofe
Airport security 2013   Chris Woodroofe
Airport security 2013   Chris Woodroofe
Airport security 2013   Chris Woodroofe
Airport security 2013   Chris Woodroofe
Airport security 2013   Chris Woodroofe
Airport security 2013   Chris Woodroofe
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×
Saving this for later? Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime – even offline.
Text the download link to your phone
Standard text messaging rates apply

Airport security 2013 Chris Woodroofe

692

Published on

Published in: Technology, Business
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
692
On Slideshare
0
From Embeds
0
Number of Embeds
1
Actions
Shares
0
Downloads
23
Comments
0
Likes
0
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  • 1. CONFIDENTIAL Nothing Endures but Change. Gatwick Security: Don’t Stand in the way of Progress! Chris Woodroofe Head of Security & Business Continuity Gatwick Airport Limited
  • 2. Gatwick Airport – Security 18th September 2013 Chris Woodroofe – Head of Security & Business Continuity NOTHING ENDURES BUT CHANGE
  • 3. CONFIDENTIAL AMBITION & STRATEGY 03
  • 4. CONFIDENTIAL THERE WAS A TIME WHEN ALL WE NEEDED TO DO WAS NOT HAVE QUEUES… 4
  • 5. CONFIDENTIAL AND IT’S CLEAR THAT SHORTER QUEUES HAVE HELPED TO MAKE A DIFFERENCE! 5
  • 6. CONFIDENTIAL PEOPLE 6
  • 7. CONFIDENTIAL PEOPLE 7
  • 8. CONFIDENTIAL PEOPLE 8
  • 9. CONFIDENTIAL PEOPLE • Deployed Mystery Shoppers • Measured Net Promoter Score (NPS) • Tracking our improvement… 9 NORTH TERMINAL SOUTH TERMINAL
  • 10. CONFIDENTIAL PROCESSES & TECHNOLOGY • In 2011, our central search area in south terminal set the standard that others have followed. • In 2014/15 we’re going to upgrade north terminal…to a similar standard? • No, of course not – nothing endures but change! • To the next generation… 10 Security Max
  • 11. CONFIDENTIAL BODY SCANNERS 11 PROCESSES & TECHNOLOGY
  • 12. CONFIDENTIAL REMOTE SCREENING 12 PROCESSES & TECHNOLOGY
  • 13. CONFIDENTIAL NEXT GENERATION SECURITY SEARCH LANE TECHNOLOGY 13 PROCESSES & TECHNOLOGY
  • 14. Gatwick Airport – Security 18th September 2013 Chris Woodroofe – Head of Security & Business Continuity NOTHING ENDURES BUT CHANGE Questions?

×