Attempt to offer a solution to the dominant problem(s) facing suspect/victim
Let suspect/victim weigh alternatives
Future focus is essential. Can be accomplished by:
What does the everyday Citizen expect from the Police?
Catch the ‘bad guys’
get the music turned down
stop those speeders in their neighborhood
make their kids obey them
throw their spouse in jail for abuse
Again who is the “typical person” in Crisis ? N ormal everyday citizens can be in crisis irate spouses, jilted lovers anxious employees, rejected students mood disordered, suicidal and deluded individuals .
What Dr Webster explains in his article is that most Negotiation situations require Active Listening Skills , however the Negotiator must also be a : Problem Solver
(base on 4,542 Negotiation incidents) HOBAS Information