Managing Coaches And Players

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  • Body language and tone of voice is 90% of communication. Use simple words.
  • Eyes can show everything, including conviction or lack thereof.
  • Managing Coaches And Players

    1. 1.
    2. 2.
    3. 3. Work On Creating A Rapport<br />Introduce Yourself To The Coaches<br />Before The Game Begins<br />
    4. 4. When dealing with emotional <br />coachesremember to:<br />Be in control and speak <br />in a calm, easy voice<br />
    5. 5. Maintain positive body language and keep space between you and the Coach/Player<br />
    6. 6. Make eye contact with the coach/player when the situation allows<br />
    7. 7. Answer questions not Statements<br /><ul><li>3 Seconds
    8. 8. That is a Travel
    9. 9. That is a Hold</li></li></ul><li>Be a responder not an Initiator<br />
    10. 10. Deal with the Behaviour <br />before answering any<br />Questions<br />
    11. 11. Roadblocks to Communication<br /><ul><li>Ordering
    12. 12. Directing
    13. 13. Commanding
    14. 14. Yelling</li></li></ul><li>Roadblocks to Communication<br />Warning, Threatening<br />“If you do that again <br />I’ll T YOU UP”<br />
    15. 15. Tips to being a good listener<br /><ul><li>Do not Interrupt
    16. 16. Try to beRelaxed
    17. 17. Keep goodEye Contact</li></li></ul><li>A coach knows the tone of the response even before you start speaking by observing your body language. Sometimes we lose them before we even say a word. <br />
    18. 18. If you make a face,raise your hands in defense or scowl, you’ve probably lost them already. Watch how you talk with your hands and don’t let a coach use his hands to talk to you.<br />
    19. 19. When a person talks with his hands it appears there is more going on than a simple discussion about a simple play. If you see a coach waving his hands, simply ask him to put his hands down before you are ready to listen to his message.<br />
    20. 20. Tips to being a Good Listener<br /><ul><li>Avoid the conflict (Don’t create it)
    21. 21. Address the problem only (No emotions)
    22. 22. Don’t be Defensive, or try to justify your Actions</li></li></ul><li>Officiating is not about the referee being the only Winner……….<br />Nor is it about the referee being the only Loser,<br />A balance between the TWO Extremes<br />needs to be Achieved<br />You do not always have to get in the Last Word<br />
    23. 23. Answers to Coaches<br /><ul><li>“Okay Coach I hear you”
    24. 24. “From my angle that is how I saw it”
    25. 25. “I will watch for that”</li></ul>It will not help matters if you tell <br />the coach that it is not happening<br />
    26. 26. Answers to Coaches<br />Some Other Phrases That Can Be Used Are<br /><ul><li>“I see your point”
    27. 27. “You have a good point”
    28. 28. “I’ve heard you”
    29. 29. “That’s possible”</li></ul>By listening first and then responding to what they said, there may be some closure after your words<br />
    30. 30. Answers to Coaches<br />If a coach is yelling or shouting at you tell the coach you would be glad to talk to him but he has to lower his or her voice and then you can address the issue.<br />
    31. 31. DEALING WITH CONFRONTATION<br />Remember, 90%of conflict occurs not with what was said but by the <br />TONE it was said in!<br />
    32. 32. MAKE THIS THE SEASON WHERE YOU TAKE YOUR GAME MANAGEMENT TO A NEW LEVEL<br />
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