Call Center Overall Comparative Table 1

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    Call Center Overall Comparative Table 1 - Presentation Transcript

    1. CRITERIA PHILLIPINES INDIA CANADA COST ATTRACTIVENESS 4 4 1 AGENT ACCENT 3 2 4 MANAGEMENT BENCH STRENGTH 2 4 3 AGENT ATTRITION 3 3 1 TELECOM QUALITY & COST 3 3 4 REAL ESTATE AVAILABILITY & COST 3 2 4 GOVERNMENT SUPPORT 3 3 4 CULTURAL AFFINITY 3 2 4 POLITICAL AND ECONOMIC STABILITY 3 4 4 AVAILABILITY FOR LABOR FORCE 4 4 3 KEY HIGHLIGHTS (PROS AND CONS) 3 3 3 ` SCALE 1-4 ( 4 being highest score) AVERAGE SCORE 3.09 3.09 3.18
    2. IRELAND PANAMA BRAZIL HONDURAS MEXICO 1 3 2 4 2 4 2 1 3 3 2 1 3 1 3 1 2 3 3 3 3 2 3 3 2 3 4 2 4 2 4 2 1 2 1 4 3 2 3 3 4 3 3 3 2 2 2 3 3 3 2 2 3 2 3 2.73 2.36 2.36 2.82 2.45
    3. COSTA RICA CHILE 2 2 3 1 3 4 1 4 2 3 2 3 4 4 4 3 4 4 2 3 3 3 2.73 3.09
    4. CRITERIA PHILLIPINES INDIA CANADA AVERAGE AGENT SALARY PER YEAR (US $) 4,000-6,000 3,500-5,000 25,000-40,000 REAL ESTATE COST (RENT PER SQUARE METER) 26.00 18.00 35.00 REAL ESTATE COST (BUYOUT PER SQUARE METER) 3,000 2,000 3,800 TELECOMMUNICATION INTERNET (E1) 1,000 - 1,400 1,100 - 1,500 650 - 800 `
    5. IRELAND PANAMA BRAZIL HONDURAS MEXICO 25,000-40,000 6,500-8,500 7,500-10,000 4,000-6,000 10,000-12,000 38.00 26-28 40.00 16.50 35.00 4,000 3000-3500 4,000-4,500 1,800 3,800 1,300 - 1,700 1,200 - 1,500 1,000 - 1,500 900 - 1,500 1,200 - 1,700
    6. COSTA RICA CHILE 8,000-10,000 10,000-12,000 26.00 30.00 2,700-3,500 3,000-3,500 2,000-3,100 1,200 - 1,500
    7. CRITERIA Honduras Nicaragua BILINGUAL SCHOOLS 150 5 BILINGUAL SCHOOLS ACREDITED BY SACS 24 1 POTENTIAL AVAILABLE BILINGUAL PERSONNEL 50,000 6,000 Source: Data provided by Mr.Ricardo Source: Salinas, from the ProNicaragua, PPT Asociacion de presentation Escuelas Bilingues de Honduras and FIDE
    8. El SalvadorGuatemalaCosta Rica 55 26 35 9 3 8 14,000 12,000 16,000 Source: La Nacion, Source: PROESA, Source: Invest in www.nacion.com CEPAL Guatemala and CINDE

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    Decision matrix for BPOs and Contact Centers

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