Building Teams.pdf
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  • 1. Reaching Goals Together Team Building
  • 2. Objectives• Understand how teams work• Develop skills to build a team• Explain problem solving in a team• Examine techniques for managing conflictRev 12/2010 Report Writing - Team Building 2
  • 3. If you want to succeed in modern organizational and social life, you must understand how to communicate effectively as a member of a Team.Rev 12/2010 Report Writing - Team Building 3
  • 4. Why Teams1. Meet important human needs2. Teams are everywhere3. Cannot assume that we participate effectively4. Vehicle by which the individual can make a contribution to the organization and society as a wholeRev 12/2010 Report Writing - Team Building 4
  • 5. Definition--Team Individuals Collaborative Shared GoalRev 12/2010 Report Writing - Team Building 5
  • 6. Product Input Through Put • Energy • Transformation • Information • Input to output • Raw materials Output • Tangible product • Reports • PoliciesRev 12/2010 Report Writing - Team Building 6
  • 7. Effectiveness• Workable size – Usually 3 – 7, rarely more than 15• Mutually interdependent purpose• Each person has a sense of belonging• Interaction involving verbal and non-verbal channels• A sense of cooperation among members.Rev 12/2010 Report Writing - Team Building 7
  • 8. The Participant—ObserverParticipant-Observer Social Loafer• Active • Minimal contribution• Observes • Assumes the other• Evaluates members will take up the• Participates slack• Shares common goal • Does not share common goal• Understands common goalRev 12/2010 Report Writing - Team Building 8
  • 9. The number of members and their personal characteristics are input variables that seriously affect team communication and productivityRev 12/2010 Report Writing - Team Building 9
  • 10. Ethical Behavior1. Team members should not disconfirm, belittle, or ridicule other members2. Team members should make sure they understand other members before agreeing or disagreeing with them3. Team members should be thorough in gathering information and diligent in evaluating itRev 12/2010 Report Writing - Team Building 10
  • 11. Ethical Behavior (cont)4. Members should be willing to speak and should not do anything to prevent others from speaking freely5. Team members should embrace diversity within the team6. Team members must conduct themselves with honesty and integrityRev 12/2010 Report Writing - Team Building 11
  • 12. Building a TeamAll components of a team operate interdependently with one another; not in isolation.Rev 12/2010 Report Writing - Team Building 12
  • 13. The TeamNonsummativty • The personalities, The property of the education, team where the whole commitment, the is not the sum of its individual make the parts, but may be personality of the greater or lesser than team the sum.Rev 12/2010 Report Writing - Team Building 13
  • 14. Traits and AttitudeTrait Attitude• A relatively enduring, • A network of beliefs and consistent pattern of values, not directly behavior or other measurable, that a observable person holds toward an characteristics. object, person or concept; produces a tendency to react in specific ways toward that object, person, or concept.Rev 12/2010 Report Writing - Team Building 14
  • 15. Briggs-MyersRev 12/2010 Report Writing - Team Building 15
  • 16. Shared Goal • Determine goal • Validate each member’s commitment to the goal • Constantly remind of goalRev 12/2010 Report Writing - Team Building 24
  • 17. Open- Assertivenes ResponsibilitWillingness Mindedness s y Anxiety or Assertivene Listener fear ss Self-driven Nonjudgme Reticence Passiveness ntal Team Aggressive driven Shyness Dogmatic nessRev 12/2010 Report Writing - Team Building 25
  • 18. Factors of Teams Internal External • Characteristics • Task • Preferences • ValuesRev 12/2010 Report Writing - Team Building 26
  • 19. Two Phases of Development• Formation Phase – Members get to Formation know each other – Develop interpersonal relationships• Production phase Production – Focus on team tasksRev 12/2010 Report Writing - Team Building 27
  • 20. Two Phases of Development• Production phase – Focus on team Production tasks• Formation Phase – Needs to be reinvigorated – New members FormationRev 12/2010 Report Writing - Team Building 28
  • 21. Effective Problem Solving Solution Problem Goal ObstacleRev 12/2010 Report Writing - Team Building 29
  • 22. P-MOPSProcedural Model of Problem Solving (P-MOPS) Problem Implemen Solution t Consensus EvaluateRev 12/2010 Report Writing - Team Building 30
  • 23. Considerations• Task difficulty • Acceptance• Solution multiplicity • Technical requirements• Intrinsic interest • Area of freedom• Cooperative requirements • Goal• Population familiarityRev 12/2010 Report Writing - Team Building 31
  • 24. Methods of Decision Winners & Losers By majority vote By Sometimes leader Needed By consensus Usually BestRev 12/2010 Report Writing - Team Building 32
  • 25. Decisions by ConsensusAdvantages Disadvantages• All members support the • Usually takes more decision time• Members more satisfied and committed to • Members may feel decision pressured to conform• Decision can be high • May be hard or quality, because all impossible to achieve viewpoints are taken into account • May cause team• May cause team conflict conflictRev 12/2010 Report Writing - Team Building 33
  • 26. Suggestions for Consensus1. Don’t argue stubbornly for your own position2. Avoid looking at a stalemate as a win-lose situation3. When agreement is reached to easily and too quickly, be on guard for team think4. Avoid conflict-suppressing techniques, such as majority vote, averaging, coin toss, etc.5. Seek out differences of opinionRev 12/2010 Report Writing - Team Building 34
  • 27. ConflictRev 12/2010 Report Writing - Team Building 35
  • 28. Tension• Tension is normal in team interactions• Some tension is desirable• Managing tension is part of the team dynamicsRev 12/2010 Report Writing - Team Building 36
  • 29. Benefits of Conflict1. Conflict can produce better understanding of both issues and people.2. Conflict can increase member motivation.3. Conflict can produce better decisions.4. Conflict can produce greater cohesiveness among team members.Rev 12/2010 Report Writing - Team Building 37
  • 30. Negative Effects of Conflict1. Conflict can cause bad feelings among the team members.2. Conflict, especially if it involves personal attacks or is carried on too long, can lower team cohesiveness.3. Conflict can split a team apart.Rev 12/2010 Report Writing - Team Building 38
  • 31. Primary TensionInterpersonal -- first meet or during competition for poweramong members• Member related • Reduction – Interpersonal – Mutual respect – Self-centered – Self-disclosure competition • More difficult to resolveRev 12/2010 Report Writing - Team Building 39
  • 32. Secondary TensionStems from task-related• Points-of-view • Reduction differences – Agreeing• Result from opinion – Showing solidarity differences • Use we – Tension release• Can be loud and • humor vocalRev 12/2010 Report Writing - Team Building 40
  • 33. Conflict Management Styles• Avoidance• Accommodation• Competition• Collaboration• CompromiseRev 12/2010 Report Writing - Team Building 41
  • 34. Effective Disagreement1. Do express your disagreement2. Stick with the issue at hand3. Use rhetorical sensitivity in expressing disagreement4. Disagree with the idea but do not ever criticize the personRev 12/2010 Report Writing - Team Building 42
  • 35. Effective Disagreement5. Base your disagreement on evidence and reasoning6. React to disagreement in a spirit of inquiry, not defensiveness7. If someone persists in attacking you, stay calm and speak reasonably8. Use an integrative rather than distributive approach to solving the conflictRev 12/2010 Report Writing - Team Building 43
  • 36. Summary• Teams are part of human society• Teams function in every human endeavor• For teams to function effectively, the individuals must act ethically toward each other• Team success requires active participation from the individuals.Rev 12/2010 Report Writing - Team Building 44
  • 37. Resources• Team Building http://www.depts.ttu.edu/aged/leadership/lead tem.htm• Emerging Systems for Managing Workplace Conflict: http://digitalcommons.ilr.cornell.edu/cgi/viewc ontent.cgi?article=1101&context=ilrreview• Building Team Cohesion: http://cas.bethel.edu/dept/comm/nfa/journal/v ol23no1-16.pdfRev 12/2010 Report Writing - Team Building 45
  • 38. Resources• Leadership & Management: Managing Teams (There are 17 articles in this topic.) http://hbswk.hbs.edu/topics/managingteams.ht ml• Managing Virtual Project Teams http://userwww.sfsu.edu/~ceb/b895/btrautsch895. pdf• Characteristics of effective teams: a literature review http://www.unc.edu/courses/2008fall/nurs/379/9 60/65_604078165817-effective_teams.pdfRev 12/2010 Report Writing - Team Building 46