Training and Certiﬁcation
Key Features Training
• Leader-led instruction on Mac OS X and
WebObjects applications and technologies Q. What kind of training does Apple offer?
• Hands-on labs and practical exercises
A. Today, Apple offers courses on technical coordination, system administration, and
• Courses are taught by experienced trainers
with dynamic presentation skills application development. Technical coordinators can receive basic technical training on
• Industry-recognized certiﬁcation for technical managing Mac OS X and Mac OS X Server systems. System administrators can receive in-depth
coordinators and system administrators training on managing medium-to-large networks of Mac systems in multiplatform deployments,
• Exams available at Prometric testing centers and applications deployed on the WebObjects application server. Software architects and
throughout the United States and Canada, programmers can receive comprehensive developer training on WebObjects and Cocoa,
and selected countries in Asia Paciﬁc and
Apple’s powerful object-oriented development environments.
Q. Why should I take training from Apple?
A. Great curriculum. Experienced instructors. Convenient locations. Certiﬁcation preparation.
Apple is dedicated to delivering a comprehensive, high-quality learning experience that results
in the best application of Apple technologies. Course curriculum balances concepts with
practical examples and hands-on tutorials. Apple courses also incorporate up-to-date
information relating to recent product revisions, and often include valuable information—tips
and tricks—communicated directly from Apple’s training teams.
Apple courses are designed to support the Apple certiﬁcation program. Students who
successfully complete these courses can be conﬁdent that they’ve covered the material
required to pass the certiﬁcation exams. (See the next section for information about the
certiﬁcation program.) The courses are taught by technical professionals with real-world
experience and dynamic presentation skills. They are conveniently offered in Apple training
centers, or can be delivered onsite at customer locations worldwide.
Q. What courses does Apple offer?
A. Current courses offered are
• Mac OS X Administration Basics
• Mac OS X Server Essentials
• Mac OS X Administration Basics/Server Essentials Combo
• Mac OS X Network Administration
• Mac OS X Services Integration
• Mac OS Client Management
• Quicktime Streaming
• Cocoa Development
Training and Certiﬁcation 2
• WebObjects Development I
• WebObjects Development II
• WebObjects Deployment
Q. Where can I ﬁnd detailed information about the courses offered?
A. Please visit http://train.apple.com to read detailed information about each of the courses
and the topics they cover. These web pages also contain data sheets in PDF format that provide
similar information. Additional courses are being developed; continue to check the website for
information about upcoming courses.
Q. How much do the courses cost?
A. Pricing for individual enrollment courses taken at Apple training centers is available at
http://train.apple.com. For pricing and scheduling of onsite courses delivered at your location,
please call 800-848-6398 or email email@example.com. Cancellation and refund policies are
available at http://train.apple.com.
Q. Where are the training centers located?
A. Apple offers courses at Apple training centers in the following cities:
• Chicago, IL
• Cupertino, CA
• Dallas, TX
• New York, NY
• Reston, VA
• Santa Monica, CA
• Toronto, Canada
In addition to the locations listed above, Apple offers courses at Apple Authorized Training
Centers. Please visit http://train.apple.com for a list of authorized training centers.
Apple can deliver the courses onsite at customer locations. To schedule an onsite course,
please call 800-848-6398 or email firstname.lastname@example.org.
Q. How do I view course schedules?
A. To view course schedules, please visit http://train.apple.com. For questions about course
schedules, please call an Apple Training representative at 800-848-6398.
Q. How register for a course?
A. To register for a course, please call 800-848-6398, visit http://train.apple.com, or email
Training and Certiﬁcation 3
Q. What are the beneﬁts of certiﬁcation?
A. Certiﬁcation provides assurance that the holder of a certiﬁcate has the requisite knowledge
to perform certain tasks on speciﬁc versions of Apple technology. For consultants and technical
staff, certiﬁcation is a great way to measure your knowledge and conﬁrm that you are
technically up to date, and it is also a useful tool for marketing your skills. For IT managers,
certiﬁcation is a means of ensuring that your staff or consultants are using the latest Apple
technology in the most efﬁcient and effective ways.
Q. What kinds of certiﬁcation programs does Apple offer?
A. Apple currently offers Apple Certiﬁed Technical Coordinator (ACTC) certiﬁcation for
Mac OS X and Mac OS X Server technical coordinators. The Apple Certiﬁed System
Administrator (ACSA) certiﬁcation will be available in early 2002.
Q. Who is the intended audience for technical coordinator certiﬁcation?
A. Apple Certiﬁed Technical Coordinator (ACTC) certiﬁcation is ideal for a traditional Mac and
AppleShare IP user who may not be a full-time professional system administrator, but who is
tasked with maintaining a modest network of computers. Typical technical coordinators are
teachers and school-based technology specialists, designated power users in larger
organizations, or help desk support personnel.
Technical coordinators must be able to implement and conﬁgure key services, perform basic
troubleshooting, and assist end users with speciﬁc tasks in Mac OS X and Mac OS X Server.
Technical coordinators must also be able to determine the context in which a problem arises,
and use an appropriate technical vocabulary when requesting additional services or escalating
problems to system administrators or Apple support resources.
Q. Who is the intended audience for system administrator certiﬁcation?
A. Apple Certiﬁed System Administrator (ACSA) certiﬁcation is designed for full-time,
professional system administrators and engineers managing medium-to-large networks of Mac
systems in demanding and relatively complex multiplatform deployments. System
administrators and engineers have broad professional experience, often including traditional
UNIX system administration. The ACSA certiﬁcation focuses on basic and advanced setup,
architecture, design, conﬁguration, integration, customization, and debugging. The learning
curve is correspondingly longer and more intensive than for the Apple Certiﬁed Technical
System administrators and engineers must be able to install computers; design and conﬁgure
networks; enable, customize, tune, and troubleshoot a wide range of services; and integrate
with heterogeneous and legacy network environments.
Training and Certiﬁcation 4
Q. What is required to become certiﬁed?
A. For ACTC certiﬁcation, candidates must pass two exams, and for ACSA certiﬁcation,
candidates must pass four exams, as shown below. Note that the Mac OS X Administration
Basics exam is common to both certiﬁcations.
Apple Certiﬁed Technical Coordinator Apple Certiﬁed System Administrator
(ACTC) exams (ACSA) exams
Mac OS X Administration Basics Mac OS X Administration Basics
Mac OS X Server Essentials Mac OS X Network Administration
Mac OS X Services Integration
Mac OS Client Management
Q. What are the prerequisites for certiﬁcation?
A. Once you pass all of the exams for a speciﬁc certiﬁcation, you will be certiﬁed. There are no
additional prerequisites for ACTC or ACSA certiﬁcation.
Q. How do I register for exams?
A. Apple works with Prometric—a worldwide provider of comprehensive technology-based
testing and assessment services—to facilitate the examination process at its testing centers,
which are located in many cities worldwide. To register for an examination, call Prometric toll-
free at 888-APL-EXAM (888-275-3926).
Q. How much do the exams cost?
A. Each examination costs 150 USD. (Fees may vary in other countries.) This fee, which must
be paid by credit card or purchase order when you register for an examination with Prometric,
is subject to Prometric’s payment, cancellation, and refund policies. If candidates do not pass
an exam and want to repeat it, they will need to register and pay the examination fee again.
Q. Where can the exams be taken?
A. Prometric has testing centers in many cities throughout the United States and Canada, and
in selected countries in Asia Paciﬁc and Europe. Exams are conducted only in English at this
time. To ﬁnd a location near you, please visit http://www.prometric.com.
Q. What is the format of the exams? How long do they take?
A. Exams are up to 90 minutes in length. Each exam contains between 60 and 80 multiple-
choice items. Some of the items are scenario-based; that is, you will be given a problem
description and asked to analyze the situation and select the appropriate solution. If time
permits, you will be able to review your answers and make any desired changes before the
exam is scored. On submission, the exam is graded and the recorded score is provided to you.
A 15-minute tutorial on the use of the simple test interface will be administered before you take