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  • The economic downturn has IT executives scrambling to defend budgets, avoid cutbacks, and help the business survive. In times of crisis, CFOs invariably turn up the heat on CIOs, and although IT spending is a modest 3.1% of revenue on average, because IT is seen within most organizations as a cost center, it is usually at the top of the list for spending cuts.1 Unfairly, as prior times of crisis have proven, IT is cut proportionately more than most other business groups. The IT budget holders will invariably turn to solution providers to demand greater discounts, slash unnecessary projects and proposals, as well as seeking guidance on the best cost savings / fastest payback projects. Goldman Sachs’ latest IT spending survey predicts the impact these individual budget cuts are having on IT spending worldwide, where in 2009 for the first time since the bursting of the tech bubble in 2001/2002, annual growth in IT spending is expected to be negative. The estimate is for a -1% global decrease - a year over year 116% decline in growth (down from +6% growth in 2008, and +9% growth in 2009), that although expected by Goldman Sach’s analysts not to last as long as the last slowdown because spending prior to the pullback was more modest than the run-up to the tech bubble, still promises to have a substantial impact.
  • The initial purchase of an endpoint device, such as a laptop, desktop, is the most visible cost however it is actually only a small portion of the total overall cost of that device. Hardware vendors such as Dell and Lenovo (IBM) exist in a highly competitive environment and the cost differential between vendors is becoming smaller and smaller every day. The vast majority of costs for an endpoint device are less visible (like the underwater portion of this iceberg) and occur after the original Purchase Order has been paid for. These costs are a result of management of that device throughout its lifecycle e.g. patching it, resolving help desk issues, updating application versions, backing up data on that machine etc. Every time IT has to touch the PC, it costs them time and money. Altiris Client Management Suite is designed to reduce the overall costs associated with PC ownership. “ Cost Cutting by Using Your PC Configuration Management Tool More Effectively” Michael A. Silver, Terrence Cosgrove: Gartner March 2008: G00155774
  • These are some of the things to consider when you are thinking about your customers and what they are thinking The IT Director or VP’s initiative is to create a more efficient and effective IT with the budgets they are allocated. These rarely increase, but the demands from IT do. How can IT get the most for their money?   IT organizations need a tool that is easy-to-use and flexible so it can grow with their organization. Many organizations suffer from growth because of the increasing complex networks, more demands for business, and the fact that they do not get more budgets or resources to help them with the demands. Helping keep the complexity in check is especially true for companies during an acquisition.   Migrations to new hardware or to the latest operating system including Vista can be complex, time consuming, and disruptive to the day-to-day operations. CMS can automate the process, migrate users effectively, and save the day by elimating end user downtime during a migration.   Helpdesk spends a lot of money troubleshooting PCs one at a time, or maybe sending helpdesk workers to the end-user’s desks. CMS can eliminate technician travel time and help resolve problems for the entire organization with simple tools at the technician’s fingertips.   Many organizations suffer by over paying for software licenses because they want to avoid any additional fees from their vendors and any embarrassing exposure to the public. CMS is designed to optimize software licenses by tracking not only the currently installed software, but how end-users actually use the software   GM Brazil – “The results of the software usage analysis were impressive.We had one application, for instance, that had been installed on 3,890 PCs but was only being used by 3,034 users,” adds Alvarez. “It became obvious to us that if 856 users did not use this software, we should evaluate the need for certain users to have this application. By harvesting software licenses, we were able to reduce our annual software license expenses by 44 percent”   GM Brazil assumed they had 5,009 PCs managed by Altiris, but in reality the inventory determined they had 5,632 machines. Many organizations need to get better visibility of their organization by understanding what they have, where it is located, and what state it is in. With comprehensive hardware and software inventory and actionable reporting, CMS can help you with this. Reducing the amount of SPAM is an ongoing battle! I need to control network access from outside world Confidential Data is leaving the enterprise, my company’s business is at risk if I don’t provide the right level of security. Threats are constantly changing, need to ensure my systems are properly secured
  • Spending on Maintenance Reduces Flexibility IT departments are not getting larger budgets to support the business. Instead, IT has to be smart about how they spend their money. Many companies are spending too much money on “keeping the lights on” or maintaining their current environment and not enough on supporting the business with new initiatives. In most organizations, 3.6 percent of the total company’s revenue goes towards new IT initiatives and ongoing maintenance. “ In fact, our research has shown that the average IT organization spends 70% to 80% of its budget on maintaining the status quo versus only 20% to 30% on new initiatives. Best practices companies have taken this ratio to 60/40, and some are actually driving toward 50/50. Measuring and reporting this ratio can be a key indicator of both the efficiency of IT as well as IT value creation.” - Forrester Symantec systems management tools including Client Management Suite are designed to help organizations get good value from their IT spend by automating much of the mundane and redundant day-to-day IT tasks, freeing up IT to work on more valuable initiatives. The Five Essential Metrics For Managing IT Craig Symons Forrester, April 2008
  • The industry analyst Gartner released a report stating that just under 5% of security is a result of evil geniuses attacking us with zero day attacks…only a very small part of the big picture Around 30% result from patch management issues And the vast majority, 65% are a result of weaknesses due to system configuration --------------------------------------------------------- “ 65% of attacks exploit misconfigured systems…. 30% exploit known vulnerabilities where there's a patch out…. Only 5% exploit things we didn't know where there was a problem.” Address 65% by checking that things are configured correctly and you've just eliminated 2/3 of your problem. “ Focus on patch management and forcing software vendors to write better software and you've got the other 30% taken care of.” “ Then, later on, worry about the 5% of evil geniuses who are attacking us with zero-day attacks." John Pescatore, Vice President, Gartner Inc. Source: SearchSecurity.TechTarget.com Nearly 95% of all vulnerabilities can be avoided by simply using Altiris Client Management Suite to deploy, patch, and configure systems. With good process combined with good IT tools, you can create a safer IT environment to give you confidence in a connected world. “ 65 percent of attacks exploit misconfigured systems…. 30 percent exploit known vulnerabilities where there's a patch out…. Only 5 percent exploit things we didn't know where there was a problem.” “ Address the 65 percent and check that things are configured right and you've just eliminated 2/3 of your problem.” “ Focus on patch management and forcing software vendors to write better software and you've got the other 30 percent taken care of.” “ Then, later on, worry about the 5 percent of evil geniuses who are attacking us with zero-day attacks." John Pescatore, Vice President, Gartner Inc. Source: SearchSecurity.com
  • Key Message: Traditional technology and organizational silos are being driven together to enable cohesive sharing of processes, technology, and data supported by workflow and a centralized Configuration Management Database (CMDB). MARKET AND TECHNOLOGY TRENDS In our experience as a software vendor and service provider, Altiris has encountered many customer environments in which silos were part of every day operation. Traditionally, there have been many different silos, including technology, organizational, different buyers, and different departments resulting in lack of integration, communication, and redundant responsibilities. Asset management, service desk, client and mobile management, server and infrastructure management, and security and compliance represent typical domain silos. Overtime, Altiris views each of these domains coming together, surrounding a centralized CMDB. The centralized CMDB manages all system relationships and data allowing different groups and technologies to share data while workflow drives process automation.
  • Client Management Suite allows you to significantly reduce the hidden costs of managing endpoint systems through IT Lifecycle management. The suite provides all the functions you need from point of acquisition (from cradle) to the point of secure system retirement (to grave) and ties them together with automation, integration, single console, single database, and puts it all at the touch of the IT admins from a central location. Server management solutions allow you to significantly reduce the hidden costs of managing servers through the IT lifecycle. IT lifecycle management is the management of servers from the point of acquisition (from cradle) to the point of secure system retirement (to grave). Describe the power of combining technologies across the lifecycle with a common console and framework. Back up before patching Trigger configuration changes with monitoring Identify configuration drift and send automated remediation scripts Use a maintenance calendar to stage tasks across several phases There’s more expectation than ever for IT to deliver business value. Server Management Suite can help you to take care of the essentials so you can focus more on increase value for your customers: Increasing efficiencies through automating tasks and reducing errors So even as the costs for hardware and software are tracking downward, the costs of managing and supporting your servers are increasing Use an integrated solution to reduce costs, simplify your management environment, and maximize uptime Comprehensive Client Discovery and Inventory Gather comprehensive inventory of all the hardware and software for each client system in an organization Get a complete view of your organization to help optimize software licenses, better support end users, and reduce costs associated with OS deployments and software rollouts. Populates CMDB with comprehensive assessment of discoverable hardware and software assets Aggregates data across environment in real-time Assists with software license management to prevent overbuying or under-buying Helps forecast growth requirements for equipment/upgrades Populates database with comprehensive data for discoverable assets Aggregates data across environment in real time Assists with software license management Industry Leading Imaging and Deployment Deploy Windows, Mac, and Linux with a complete touch-free imaging and provisioning. Migrate to the latest version of Windows with less interruption to end-users. Reduce the time associated with imaging and cloning PCs. Reduce support and maintenance costs by deploy standardized, corporate approved, hardware-independent images throughout your organization. Image-based or scripted OS install On-going updates / re-provisioning Provides tools for hands-free migration and personality migrations Facilitates implementation of standardized desktop configurations Reduces risks associated with desktop changes
  • Key Message: Traditional technology and organizational silos are being driven together to enable cohesive sharing of processes, technology, and data supported by workflow and a centralized Configuration Management Database (CMDB). MARKET AND TECHNOLOGY TRENDS In our experience as a software vendor and service provider, Altiris has encountered many customer environments in which silos were part of every day operation. Traditionally, there have been many different silos, including technology, organizational, different buyers, and different departments resulting in lack of integration, communication, and redundant responsibilities. Asset management, service desk, client and mobile management, server and infrastructure management, and security and compliance represent typical domain silos. Overtime, Altiris views each of these domains coming together, surrounding a centralized CMDB. The centralized CMDB manages all system relationships and data allowing different groups and technologies to share data while workflow drives process automation.
  • Too Many Tools, Processes Over time, organizations have acquired multiple, disparate tools to help automate and address specific technology problems. Very little attention has been focused on automating business processes. As organizations purchased technology to automate, they have only automated silo’ed processes based on the needs of the purchaser. This has exasperated the silo’ed mentality both in organizational structure and technology implementations. This approach has led to continuous focus on maintaining the environment and in turn has limited IT operation’s ability to quickly respond to new business requests and initiatives. The good news is that this approach is now becoming obsolete as IT organizations are required to construct technology in such a way that it is leveraged to deliver end-to-end IT services. This environment leads to high costs, low service levels, inflexible operations, regulation violations, and increased security vulnerabilities. Multiple repositories & extended integration points can also lead to: Unreliable and inaccurate data Overhead associated with creating and maintaining integration points Maintenance of multiple technology platforms is costly and repetitive High risk of unsuccessful change activities No ownership or accountability No understanding of Total Cost of Ownership Lengthy incident and problem resolution times Failed implementations of CMDB Multiple Reporting tools with the inability to create meaningful, collective reports of all repository info Difficulty to effectively manage change You must consider the individuals that require information from your management systems – architecture committee, change advisory board, security team, regulation/compliance team, and executive management.
  • What’s the impact of automating IT process? Let’s take a simple example of deployment. Deploying a system with the operating system, all the software and patches, and retiring the old PC and migrating the user data and settings costs about $882 per PC. This is expensive not to mention problematic and inconsistent.   Simply automating this process, according to Gartner, can save 2/3rds of the cost or $304 per PC. CMS has tools for every step of this process.   “ Saving Money on PC Deployment”: Michael A. Silver Gartner Dec 2005: G00135813
  • How can you reduce the total cost of owning a PC? Simply have good systems management practices in place can reduce the costs by nearly 50%. Multiply this by the number of PCs in your organization and see how much well-managed PC’s are going to save. CMS has everything you need to effectively manage your client systems throughout their entire lifecycle.   “ Cost Cutting by Using Your PC Configuration Management Tool More Effectively”: Michael A. Silver, Terrence Cosgrove Gartner March 2008: G00155774
  • Reduce the total costs of owning client systems: CMS automates time-consuming and redundant task to reduce the overall costs of deploying, maintaining, and supporting client systems throughout the organization CMS automates software delivery, patch and update installation, OS deployment, the troubleshooting and remediation process, backup and recovery, and more CMS is designed to help you reduce the costs of owning PCs by providing many of the support and maintenance features out of the box. Service desk technicians can quickly and easily access remote troubleshooting and remediation built into CMS to quickly fix problems CMS keeps systems up-to-date with the latest security patches. Standardizing system with known software, OS, and hardware Quantifiable Business Outcome Well managed client systems save organizations up to 40% (Gartner)   Gain control of IT: With CMS, IT will be able to tame their environments and get control to bring confidence in a complex world Gain visibility of what you have, where it is, and what state it is in. With comprehensive hardware and software inventory, see all the Windows, Mac, and Linux client systems in an organization within flexible and actionable reporting Deploy standardized operating systems and software to help reduce support costs and increase system availability With integrated patch management and Symantec Endpoint Protection, CMS can ensure that all client systems are up-to-date, helping avoid the dangers of being online Quantifiable Business Outcome Eliminate human error and install IT approved, pre-configured applications. (MedCentral)   Bring IT and business together: Automating low-level IT functions along with aligning the process, the people, and the tools will free IT workers from mundane, day-to-day tasks and let them focus on projects with will drive the business. By using CMS effectively, IT will have more time and money to focus on key initiatives to help the business grow. IT will be more agile and be able to provide better business services when and where they are needed. Altiris Client Management Suite provides tools that are based on ITIL best practices to help you align your process with industry best practices and more effectively manage client systems within or organization. Quantifiable Business Outcome Meijer Grocery was able to manage 10,000 client systems with 3.5 workers, freeing up others IT workers time to work on more strategic initiatives
  • Proof point - Based on information from Analysts 95% of security problems can be solved by endpoint management!!
  • Benefits of Altiris Client Management Suite: Reduce the cost of managing client systems - IT managers face ever increasing requirements but never an increase in budget. Automate time-consuming and redundant tasks to reduce the overall costs of deploying, maintaining and support client systems throughout your organization. Overcome chaos and get control so you can work on the stuff that matters to the business - With ever increasing demands, constant change, and destructive end-users, IT managers face a world on the edge of chaos. With good process and with excellent software such as Altiris Client Management Suite, IT managers can tame their IT environments. Be confident in a complex world - IT managers live in a complex world with many applications, differing hardware, multiple network systems, and end-users who like to introduce chaos into the environment. With Altiris Client Management Suite, you will be able to get control and bring confidence in this complex world.
  • Need Source for Results data
  • Populates CMDB with comprehensive assessment of discoverable hardware and software assets Aggregates data across environment in real-time Assists with software license management to prevent overbuying or under-buying Helps forecast growth requirements for equipment/upgrades
  • Lets get into a specific example GM Brazil – “The results of the software usage analysis were impressive.We had one application, for instance, that had been installed on 3,890 PCs but was only being used by 3,034 users,” adds Alvarez. “It became obvious to us that if 856 users did not use this software, we should evaluate the need for certain users to have this application. By harvesting software licenses, we were able to reduce our annual software license expenses by 44 percent”   GM Brazil assumed they had 5,009 PCs managed by Altiris, but in reality the inventory determined they had 5,632 machines. Many organizations need to get better visibility of their organization by understanding what they have, where it is located, and what state it is in. With comprehensive hardware and software inventory and actionable reporting, CMS can help you with this.
  • Comprehensive deployment capabilities Image-based or scripted OS install On-going updates / re-provisioning Provides tools for hands-free migration and personality migrations Facilitates implementation of standardized desktop configurations Reduces risks associated with desktop changes
  • Implements policy-based software management Distribute applications, updates, code, files to target systems Proactively manage software updates to minimize security risks Automates patch distribution with one-click creation of collections and policies Bandwidth sensitive systems management for the mobile workforce and roaming worker
  • Us this to do a deep dive on sym mgmt platform- level 3 1. console—symantec management console 2. Symantec workflow solution 3. Symantec mgmt platform—ns7, cmdb, authent and authorization 4. Altiris agent framework All Altiris products are built on the Symantec Management Platform. The basis for the Symantec Management Platform is the Symantec server that delivers software, delivers policies, and launches processes on client machines. The Altiris SDK gives Symantec developers and 3 rd party developers the chance to develop tools on the platform. All of the functions of Client Management Suite 7 have been built on this platform, including Patch Management, Inventory, and Software virtualization. When the organization grows or needs changes, additional Symantec solutions can be added to the platform by simply clicking them into place. They use the same database and console, reducing costs associated with training and management. The Symantec Server manages any of the assets attached, including desktops and laptops. With additional solutions, this can be expanded to servers, handhelds, and just about any asset. Automation comes when adding Workflow to the solutions. With CMS 7, the basic tools to create workflows are included. First admins can design workflows and create forms. Then they can publish these workflows to the system were users are free to start new process and workflows. CMS 7 also can add intelligence with comprehensive, actionable reporting, getting the appropriate information to the appropriate worker or executive. Additional solutions, such as IT Analytics can show trending and expand on the reporting capability. In addition, CMDB Solution can create relationships among assets, workers, and services to help give a better approach to change and configuration management. The Symantec management Platform also provides the ability to connect to other databases, such as Active Directory or other helpdesk software. CMS can use AD organization units to deploy software and group resources. It can also be used from within other service desk solutions to fix and remediate problems in the organization.
  • Symantec Ghost is an excellent product for every step of OS migration and on-going deployment and imaging. For a more comprehensive Lifecycle Management solution, Symantec offers Altiris Client Management Suite and Altiris Total Management Suite. Altiris Client Management Suite extends the functions of Ghost and gives you much, much, more. Not only will you be able to migrate all of you PCs to Windows Vista, but you will be able to deploy, manage, and troubleshoot systems from virtually anywhere. Symantec also offers Altiris Total Management Suite. Altiris Total Management Suite includes all the functions of Altiris CMS and adds asset management, service desk, CMDB, and server monitoring and management. This suite is an excellent tools for managing not only PCs, but any desktop, laptop, server, handheld device, and just about any IT asset in your organization. Dear Customer, great you have Ghost! If you need: Patch Management Policy-based software delivery Backup and recovery Application Virtualization Packaging Multi-site systems management CMDB, single console, centralized management Customers do not need tostop using ghost since they all plug into the same architecture
  • In April 2007, Symantec purchased Altiris. This strategic acquisition merged security and backup with IT Lifecycle Management. The industry reacted positively : Recognizing a broader integrated solution that spans these three strategic disciplines. Forrester recognized this synergy and placed the combined Symantec (with Backup and Security) and Altiris (IT Lifecycle Management) as the industry’s dominant leader Client Management. We are in this for the long-term and we are strategic . Customers can count on Symantec for a superior offering that will be advanced over time. Customers and prospects have confidence that they are purchasing high quality products, from the recognized industry leader . “ What distinguishes Altiris [Symantec] from its competitors is how well the company’s software tools work together as a unified suite.” Fred Broussard, Senior Research Analyst, IDC Symantec offers the most mature Endpoint management suite Heterogeneous environments Mac-Linux-Windows Virtual environments MSFT-VMWare-Citrix Open Collaborative Architecture
  • Shifting from providing tools to admins to IT services to end users Workflow Asset management Streaming
  • Hierarchy Manager Allows you to view your hierarchy and it’s current state in a topology view View replication status, data forwarding status, etc
  • Symantec Confidential
  • Symantec Confidential
  • Ghost Image Foundation becomes an imaging option for DS 6.9 SP1 as well as the imaging option for DS 7.0. DS 7.0 is the phase I version of deployment capability built on the common platform. Phase I focuses on client reimaging and personality migration capabilities. Later phases will introduce bare metal provisioning via PXE and server support such as rack and bay enclosure and VMWare ESX. pcAnywhere Solution replaces Carbon Copy and even uses the same license as Carbon Copy. Software Management Solution includes the ability to virtualize on-the-fly software being distributed by a Software Management Managed Delivery policy. Just check a box (see early slide depicting the Manage Software policy creation wizard). SVS capability is “embedded” in Software Management Solution and customers are entitled to use the functionality as part of Software Management Solution. Software Management Solution does not include the SVS Admin or the SVS Control Panel Applet. Wise tools are bundled with Software Management and are part of CMS by virtue of Software Management being in CMS.
  • The collaborative architecture will protect today’s technology investment by allowing implemented solutions to expand in line with future needs and growth. There are three key elements to the collaborative architecture: CMDB, Centralized Management, and Workflow. All of which are provided through the Altiris platform. The foundation of the Altiris platform is the Configuration Management Database or CMDB. A central database where all configuration information resides providing a comprehensive view of an enterprise. The Altiris CMDB provides a common resource model and information repository streamlining the management and reporting of devices in the enterprise. The second key element is provision for general capabilities that can be shared and utilized by individual solutions. For example, the Altiris platform already performs comprehensive network discovery to locate any system on the wire for management. Once discovered and an agent is ready to roll out, the standard software delivery processes can be leverage – including necessary capabilities such as bandwidth throttling and checkpoint restart. In conjunction with the CMDB provides for centralized reporting and web-based management enables remote administration. Lastly Workflow integration provides the necessary connection between people and technology to effective create and execute business processes. In the example indicated we can easily link various Symantec solutions, Endpoint Protection, Patch Management, and Backup technology to quickly respond to the latest vulnerability outbreak.
  • Symantec Confidential
  • Hierarchy Manager Allows you to view your hierarchy and it’s current state in a topology view View replication status, data forwarding status, etc Enterprise Calendar Centrally view the schedules for all of your Policies, Jobs, Maintenance Windows, etc View and resolve potential conflicts New Suite Dashboards New, interactive web parts for each Solution Dashboards for CMS, SMS, SAMS Event console View aggregate status information across Solutions, policies, collections, jobs, etc Plain English status messages
  • Transcript

    • 1. Altiris™ Client Management Suites Presenter’s Name June 21, 2010
    • 2. Source: IT Spending Survey: 2009 Under the Knife, Sarah Friar, Goldman Sachs IT Spending Survey of 100 managers with strategic decision-making authority at multi-national Fortune 1000 Companies, November 10, 2008, SandHill.com Expected decline in IT Spending for 2009
    • 3. Agenda Symantec Confidential Challenges at the Endpoint 1 Introducing Altiris Client Management Suite 3 Why Endpoint Management? 2 Altiris 7 Highlights 4 Q&A 5
    • 4. 80/20 Rule of Management Gartner March 2008: G00155774 22% Hardware and Software 78% Support and Maintenance Support and Maintenance Up to 81% Cost Savings with Altiris over manual efforts (Symantec Customer Study)
    • 5. IT Pain Points
      • “ I need to manage a growing and increasingly complex environment. ”
        • “ We have an upcoming hardware migration project.”
        • “ My help desk staff spends too much time troubleshooting and I’m not sure how many incidents are still open.”
      • “ I think we are paying too much for software licenses but I can’t get an accurate count in my environment.”
        • “ I need a way to track my assets — where are they located, how are they configured and how do they interact with one another.”
    • 6. Spending on Maintenance Reduces Flexibility Good value Poor value Typical Company Source: Forrester Research, Inc. 2005 15% 85% 50% 50% 25% New Initiatives 75% Maintenance IT Spending as of Percentage of Revenue 2-15%
    • 7. Traditional Protection isn’t Good Enough Anymore Source: SearchSecurity.TechTarget.com Evil geniuses who attack us with zero-day attacks < 5% 5% System configuration represents 2/3 of all system weaknesses 65% 30% can be resolved through patch management 30%
    • 8. Typical IT Organizations and Limitations
      • More to learn, license & use
      • Multiple Repositories
      • Unreliable and inaccurate data
      • Extended overhead creating and maintaining loose integration points
      • Maintenance of multiple technology platforms
      • High risk of unsuccessful change activities
      • No understanding of TCO
      • Can’t resolve incidents reactively or proactively
      • Failed CMDB implementations
      • Multiple Reporting tools
      Management “Silos”
    • 9. Agenda Symantec Confidential Challenges at the Endpoint 1 Introducing Altiris Client Management Suite 3 Why Endpoint Management? 2 Altiris 7 Highlights 4 Q&A 5
    • 10. Endpoint Management Asset Discovery and Inventory Retirement Procurement Staging Production IT Lifecycle Management Retirement Procurement Staging Production Transition and Decommissioning Remote Assistance and Troubleshooting Patch Management Application Packaging and QA Audit and Compliance Software Management Recycle Imaging, Deployment and Configuration Business Continuity Monitor and Track
    • 11. The Symantec Advantages vs. Management “Silos”
    • 12. How Does your organization look? Managed Devices / Configuration Items The Symantec difference DSL Packaging External Data Sources Service Desk
      • SLAs
      • Network Events
      • License agreement
      • Lease agreements
      • Warranties
      • Entitlements
      Asset Repository
      • Receiving
      • Software usage
      Budgeting Planning Priorities Reporting Security configuration compliance Vulnerability Management CMDB Configuration Mgt. Tools
      • Migration
      • Patching
      • OS imaging
      • Software distribution
      Discovery Tools
      • UNIX, Linux, Windows, Mac
      • Handhelds
      • Network devices
    • 13. Reduce Costs with Client Management Source: Gartner Dec 2005: G00135813 Average cost for deploying a new PC Deployment, SWD, Patching, Retirement and Packaging $303 $882
    • 14. Reduce Costs with Client Management Source: Gartner: March 2008: G00155774 Cost of Managed Computers TCO of a Desktop PC with Various Levels of Management $5,867 $5,327 $4, 708 $3, 471
    • 15. Endpoint Management Delivers Gain control of IT
      • Gain visibility into all the client systems
      • Take action from within reports/dashboards
      • Get information to IT and decision makers
      • Increase security
      Reduce the total costs of owning client systems
      • Automate time consuming and mundane tasks
      • Reduce costs of
        • Deployment
        • Management
        • Securing
        • Troubleshooting
      Bring IT and business together
      • Align process, people and technology
      • Free IT to focus on strategic business initiatives
      • Drive business
    • 16. A Secure Endpoint is a Well-managed Endpoint 95% Security problems can be solved by endpoint management John Pescatore, Vice President, Gartner Inc. Source: http://searchsecurity.techtarget.com/news/interview/0,289202,sid14_gci905234,00.html
    • 17. Agenda Symantec Confidential Challenges at the Endpoint 1 Introducing Altiris Client Management Suite 3 Why Endpoint Management? 2 Altiris 7 Highlights 4 Q&A 5
    • 18. Introducing Altiris Client Management Suite
      • Altiris Client Management Suite is a complete systems management solution that reduces total cost of ownership of desktops, notebooks, and handheld devices. Deploy, manage, and troubleshoot systems from virtually anywhere.
    • 19. Altiris ® Client Management Suite ™ 6.0 Altiris Client Management Suite 6.0 Results Inventory & Discovery Imaging & Provisioning Software Distribution & Patch Management
    • 20. Key Ingredients for Management Inventory and Discovery
        • Populates CMDB with comprehensive data for discoverable assets
        • Aggregates data across environment in real time
        • Assists with software license management
        • Helps forecast growth requirements
      Results
      • GM Brazil > Reduced annual software license expenses by 44 percent within 45 days, equaling a 1,000 percent ROI
      • Reed Smith > Reduced inventory time from one month to minutes
      Inventory & Discovery
    • 21. GM Brazil License Harvesting Savings Total Cost Avoidance: $2,764,635.00 Software Title Licenses Purchased Actual Usage Overage Cost per License Savings MS Access 3,890 3,034 856 $210 $179,760 MS Project 2,317 1,200 1,117 $423 $472,491 MS Visio 66 60 6 $354 $2,124 Adobe Illustrator 561 120 441 $650 $286,650 Adobe Photoshop 519 297 222 $810 $213,120 Adobe PageMaker 264 95 169 $960 $136,890 Attachmate Extra 6,242 1,330 4,912 $300 $1,473,600
    • 22. Key Ingredients for Management Imaging and Provisioning
        • Comprehensive deployment capabilities
        • Image-based or scripted OS install
        • Ongoing updates/re-provisioning
        • Tools for hands-free and PC user personality migrations
        • Facilitates implementation of standardized desktop configurations
        • Reduces risks associated with desktop changes
      Results
      • Triple S > Reduced migration time by 85 percent
      • U.S. Air Force > Responded to new hardware imaging requests in 88 percent less time
      Inventory & Discovery Imaging & Provisioning
    • 23. Key Ingredients for Management Software Distribution and Patch Management
        • Implements policy-based software management
          • Distribute applications, updates, code, files to target systems
        • Proactively manage software updates to minimize security risks
          • Automates patch distribution with one-click creation of collections and policies
        • Bandwidth-sensitive systems management for the mobile workforce and roaming worker
      Results
      • Horizon > Improved software delivery success rate from 60 percent to 90+ percent
      • Edwards Lifesciences > Able to patch their 2,000 PCs in less than two hours
      Inventory & Discovery Imaging & Provisioning Software Distribution & Patch Management
    • 24. Symantec® Management Platform Design Request Publish & Orchestrate Analyze Connect Collect Active Directory HP OpenView Microsoft SMS Remedy Helpdesk Notification Server CMDB Database Intelligence Automation Symantec Endpoint Protection Inventory Solutions Backup Executive System Recovery Suites and Solutions Software Virtualization Client Management Suite Patch Management Altiris™ SDK IT Assets Windows, Linux, Mac, Mobile Devices
    • 25. Extend and Enhance Symantec Ghost Solution Suite
      • Automate routine IT operations
      • Integrate with email approvals and other business systems
      • Graphical designer and form builder
      • Leverages the Altiris task and policy engine
      Altiris Client Management Suite
      • All the functions of Ghost
      • Policy-based software delivery
      • Application management
      • Software virtualization
      • Patch management
      • Backup and recovery
      • Application usage
      • Remote control
      Altiris Total Management Suite
      • All the functions of Client Management Suite
      • Server and infrastructure management
      • Asset management and CMDB
      • Service desk
    • 26. Symantec Leads the Way July 2007 “The Forrester Wave ™ : Client Management Suites, Q3 2007” Symantec’s acquisition of Altiris in Q2 2007 illustrates the impending requirements of integrated security and management—and that is exactly what Symantec delivers. Symantec Confidential Natalie Lambert Senior Analyst, Forrester
      • Symantec Offers the Most Mature Client Management Suite
        • Heterogeneous environments
          • Mac-Linux-Windows
        • Virtual environments
          • MSFT-VMWare-Citrix
        • Open Collaborative Architecture
    • 27. Agenda Symantec Confidential Challenges at the Endpoint 1 Introducing Altiris Client Management Suite 3 Why Endpoint Management? 2 Altiris 7 Highlights 4 Q&A 5
    • 28. The New Generation of Systems Management 1 st Generation
      • Point Tools
      • Ad-hoc delivery & troubleshooting
      • Little-to-no automation
      • Multiple databases & spreadsheets
      New Generation
      • Collaboration
      • End-user focused management
      • Process automation
      • Intelligent software management
      2 nd Generation
      • Integration
      • Centralized management
      • Automated common tasks
      • Centralized asset database
    • 29. Expanded Management Manage more technologies, with greater efficiency, on more platforms
      • Improved installation and configuration
        • Installed in less than an hour
        • Minimize installation and configuration errors
        • Simplify upgrade process
      • Greater enterprise support
        • Improved security scoping
        • Server hierarchy and replication
      • Extended platform support
        • Improved Macintosh and Linux support
      • Greater power, improved ease of use
    • 30.
      • Notification Servers support multiple regions
      • Inventory and Events forward upstream
      • Policies replicate downstream
    • 31.
      • Clients retrieve policies from regional Notification Server
      • Site Servers cache packages and execute tasks
    • 32. Integrated Cast of All Stars You don’t have to choose between best in class and integration Symantec Ghost
      • Most prevalent imaging in the industry
      • Best in class imaging and deployment
      • Synonymous with cloning and deploying PCs
      pcAnywhere
      • Market share leader
      • Remote control solution preferred by most
      • Many connectivity features
      Software Virtualization Solution (SVS)
      • Flexible application virtualization solution
      • Easier, conflict free software deployment
      • Faster application problem resolution
      Wise
      • Easy-to-use and rapid application packaging
      • Deploy industry standard software packages
      • Create standard corporate software packages
      Deployment Solution
      • Flexible and scalable deployments
      • Zero-touch, bare metal, and scripted deployments
      • Symantec Ghost Imaging Foundation becomes imaging engine of choice
      • pcAnywhere replaces Carbon Copy
      • SVS integrates into software management features
      • Wise Toolkit comes with suite
      • Wise Package Studio can be purchased as a CMS option
      • Deployment Solution integrates into the Symantec Architecture
      Symantec Altiris Altiris Client Management Suite 7
    • 33. Open Collaborative Architecture: Connecting People and Technology Backup & Recovery Service Desk Endpoint Protection Patch Management Workflow Execution Configuration Management Database Monitor Status Close Incidents Distribute Patches Obtain Change Control Approval Update Signatures Kick off Backup Process Test Patches Notify Risk Management Team Comprehensive Network Discovery Common Software Delivery Process Centralized Reporting Remote Administration
    • 34. Altiris 7 Release Update Client Management Suite 7.0 GA 3/10/09 Server Management Suite GA – 3/16/09 Notification Server 7.0 GA 3/10/09 Service Desk 7.0 Beta 1 Expected in April IT Service Management Suite 7.0 GA – Q4 of 09 2008 2009 CYQ4  CYQ1 CYQ2 CYQ3 CYQ4   O N D J F M A M J J A S O N D
    • 35. Mark Your Calendar
      • Upcoming Altiris 7 Webcast
      • CMS 7 – March 17, 2009
      • SMS 7 – March 19, 2009
    • 36.
      • Q&A
      •  
    • 37. Copyright © 2008 Symantec Corporation. All rights reserved.  Symantec and the Symantec Logo are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries.  Other names may be trademarks of their respective owners. This document is provided for informational purposes only and is not intended as advertising.  All warranties relating to the information in this document, either express or implied, are disclaimed to the maximum extent allowed by law.  The information in this document is subject to change without notice. Thank you!

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