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REVISITING THE 2007 PROMOTING TECHNOLOGY REPORT – Anglesey
 

REVISITING THE 2007 PROMOTING TECHNOLOGY REPORT – Anglesey

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    REVISITING THE 2007 PROMOTING TECHNOLOGY REPORT – Anglesey REVISITING THE 2007 PROMOTING TECHNOLOGY REPORT – Anglesey Document Transcript

    • REVISITING THE 2007 PROMOTING TECHNOLOGY REPORT – Anglesey Report presented to the Welsh Language Board - March 2008 Eleri Wyn Jones / Eirian Hughes cyrsiau@monitorcymru.com www.monitorcymru.com -1-
    • REVISITING THE 2007 PROMOTING TECHNOLOGY REPORT – Anglesey -2-
    • Acknowledgements We would like to thank The Welsh Language Board for the opportunity to work in partnership on this project this year. Thanks to Alan Jones, Leader, Development Officer – Research, Language Technology and Grants Unit for his support. Thanks to those who made comments and who completed the questionnaire, and to everyone for giving their valuable time. Eleri Wyn Jones / Eirian Hughes cyrsiau@monitorcymru.com -3-
    • REVISITING THE 2007 PROMOTING TECHNOLOGY REPORT – Anglesey 1. Introduction Promoting technology of all kinds in Welsh is one of the Welsh Language Board’s strategic priorities. In 2008, Eleri Wyn Jones and Eirian Hughes of Monitor Cymru were commissioned to pay a second visit to a sample of those who heard the presentation in 2007 and evaluate the use made of the Welsh language in the field of Information Technology (IT), concentrating specifically on the Language Control Centre, the Welsh Interface and the software available through the medium of Welsh. 2. Aim of the Project in 2007 and 2008 The aim of the Assembly Government in its strategic policy document “Iaith Pawb” is to create “a truly bilingual Wales, where people can choose to live their lives through the medium of either or both Welsh and English and where the presence of the two languages is a source of pride and strength to us all.” The Welsh Language Board notes, in its strategy: “In relatively few years, our lives have come to be influenced directly, and indirectly, by Information Technology. […] Welsh must have its rightful place in technology, hence the need for a strategic, long-term approach. […] Improving the situation of the Welsh language in Information Technology will provide a boost to the language’s status.” The main aim of the Board in commissioning the project in 2008 was to pay a second visit to a sample of those who heard the presentation made during the experimental project in Amlwch, Anglesey in 2007. -4-
    • 3. Methodology Businesses, colleges, schools and individuals were visited, new data was collected and the situation with regard to the use made of the Welsh language in the context of IT on Anglesey since last year was assessed. This year, those who had completed last year’s questionnaire were asked to answer questions such as: • “What did you think of the PowerPoint presentation on the Welsh Interface and Office Software that you were given last year?” • “Have you installed the Welsh Interface/Office Software on your computer at work after hearing last year’s presentation?” • “If you have installed the Welsh Interface and Office Software on your computer, what is your opinion of it?” • “If you have not installed the Welsh Interface/Office Software, is there a possibility that you will do so in the future?” It was also possible, as part of the questionnaire, to note positive/negative feedback or give an opinion: • about the PowerPoint presentation and the information given in 2007 • about using the Welsh Interface/Office Software A note was made of the reason why: • the Welsh Interface/Office Software had not been installed in the workplace or at home. Analysis of the Data In order to analyse the above data, the following categories were devised: • The Interface • Technical and downloading • Training and Support for using the Software • Software • Raising of awareness/Marketing • Language • Other comments noted 21 questionnaires were completed during the period when participants were revisited in 2008. See below the results of the questionnaires and an outline of the general themes that were raised. From the face-to-face visits, a questionnaire was drawn up, the data was collected and analysed, and a written report was prepared. -5-
    • 4. Results 2008 The following results are an analysis of the data collected by paying a second visit to a sample of those who heard the presentation during the original experimental project in Amlwch, Anglesey in 2007. A What is your opinion of the PowerPoint Presentation given to you last year on the Welsh Language Interface and Office Software? 52% excellent 43% very good 5% OK 0% fair 0% unsatisfactory B What is your opinion of the information given to you last year on the Welsh Language Interface and Office Software? 43% excellent 43% very good 14% OK 0% fair 0% unsatisfactory C Have you installed the Welsh Interface / Office Software on your work computer after viewing the presentation last year? [2008 results] [2007 results] after seeing the before seeing the presentation presentation 25% yes 0% yes 75% no 100% no See below the comments made where the Interface had NOT been installed. The Interface • “Four members of staff regularly use the interface.” Technical and downloading [Server related information] • “We haven’t loaded it on the server since there is not much room on it.” “But before long we will be getting a new server and will look again at getting the software as essential for the company.” • “Technical problems to do with the server’s networking hardware and software.” • “Using Apple Mac computers” • “The interface isn’t available for Apple Macs.” • “A problem with the server – it won’t allow the software to be loaded.” • “Have heard about compatibility problems – problems with the SIMMS programme.” -6-
    • Raising awareness/Marketing • “Haven’t marketed it sufficiently but we are considering ways of targeting certain staff first. We intend discussing it in the Corporate Language Task Group.” Language • “I am learning Welsh, if used in work would slow my pace of work, therefore, opted NOT to install on my work PC. I have installed it at home.” • “The company’s language is English.” • “Gair i Gall" [like Word] for Years 3 and 4. The majority of children at the school are English speakers.” Other comments noted • “Thinking about other things.” • “After having had the presentation, unfortunately, I was off sick for a while and so the issue has slipped my mind!! – not from any fault of the presentation or the software.” • “No special reason, lack of time.” • “Haven’t tried yet.” D Have you installed the Welsh Interface / Office Software on your home computer after viewing the presentation last year? [2008 results] [2007 results] after seeing the before seeing the presentation presentation 24% yes 0% yes 76% no 100% no See below the comments made where the Interface had NOT been installed. Technical and downloading • “Considering downloading it.” • “Old version of MS Office. Windows XP has been changed to Welsh.” • “Going to download it in the future.” • “Using Apple Mac computers at home.” • “Old computer - Windows 98 misbehaving on it so I’m afraid to change it on that. My husband also uses it and although he is a Welsh speaker, the change would be too much for him!!” • “Not on 'Broadband' at home, it is costly and would take a long time to download – it would be good if it [the interface] were available on CD.” • “Tried to download the interface, but failed.” • “Have got a new 'Vista' computer – I intend installing it on that before long.” Training and Support for using the Software • “Can’t find the time to get used to the Interface.” -7-
    • Software • “The interface isn’t available for Apple Macs. Have installed "Open Office". Language • “No point installing the interface at home as it’s different at work. Things need to be kept consistent e.g. English at home and Welsh at work.” • “Moving home at present – no-one else in the house speaks Welsh.” Other comments noted • “Worse than a lack of time – which is a poor excuse. Anyway, this doesn’t mean I won’t be using it. As it’s at work it makes sense to use it at home as well.” • “No time.” E If you have installed the Welsh Interface / Office Software on your computer, what is your opinion about it? 40% excellent 60% good 0% reasonable 0% unsatisfactory See below the comments made by those who HAD used the Welsh Interface/Software. Technical and downloading • “Some applications not in Welsh – that’s a pity.” • “Everyone ought to get the interface and installing it should be easy.” Training and Support for using the Software • “The opinion at work is that it is useful, appropriate and greatly to be welcomed. It is felt that a short spell of training to get rid of the fears that prevent some people using it.” • “I’ve forgotten how to install the interface.” Software • “Really useful – faster than a dictionary!” Language • "Difficult to understand" the Welsh terms in the technical sentences (in XP).” Other comments noted • “Have found useful at home for my son to use when doing his homework.” • “I’ve installed the Interface for customers.” • “Really good.” • “Nice to have something in Welsh.” -8-
    • F If you have not installed the Welsh Interface / Office Software, is there any possibility that you might do so in the future? 53% yes 7% no 40% not decided G Do you think that more use should be made of Welsh IT in general? 90% yes 5% no 5% not sure Background A wide variation in the IT background and skills of people completed the questionnaire this year, e.g. teachers, companies, company managing director, IT tutors. 5. Analysis The PowerPoint presentation and the information imparted in 2007 From the data collected in 2008, 95% who saw the presentation last year thought it was excellent/very good. 86% understood the information that was given and said that it was excellent/very good. No negative reactions were received either to the presentation or to the information imparted. The Welsh Interface/Office Software There is an increase of 25% in those who had installed the Welsh Interface/Office Software on their computers at work after having seen last year’s presentation and an increase of 24% in those who have installed the Welsh Interface/Office Software on their computers at home. In 2007 it was noted that 61% were aware of the Welsh Interface, but despite that, no-one had installed the Welsh Interface on their computers at work or at home. Here is a comparison of the results in 2007 and 2008: [2008 results] [2008 results] [2007 results] have installed the Interface have installed the Interface aware of the Interface at work at home 25% 24% 61% In 2008, everyone who had installed and is using the Interface since last year’s experiment said that the Interface was excellent or good. 0% was recorded against the “fair” and “unsatisfactory” options. -9-
    • In 2008, the following was asked... If you have NOT installed the Welsh Interface / Office Software, is there a possibility that you will do this in the future? 53% said that they would install the Welsh Interface / Office Software in the future, 40% were undecided, and 7% said they would not be installing it. Using more Information Technology in Welsh 90% thought that more use should be made of Welsh Information Technology in general, and only 5% disagreed, while 5% were not sure. 6. Themes These are some of the positive and negative themes, along with comments recorded: The Interface, technical and downloading: Some people had tried but failed to download the Interface on their computers at work or at home. In some cases, the server’s permission was required and so it was not possible to download it. Others saw the process of installing the Interface as easy. It was also said that there are technical problems to do with networking and compatible with the SIMMS program. There are only Apple Mac computers in some schools. Another factor noted was that Broadband is not available to everybody, and so while downloading, it is not only a long process but also an expensive one. Comments “It wasn’t very clear where the packs were to be found on the Web.” “Having examples of other companies that use the interface – i.e. is it easy or difficult?” Training and Support: A short session of training would be useful to most people. Some had forgotten how to install the Interface. Support and training during the downloading process and the ensuing period would be advantageous, in order to become familiar with the Welsh Interface and Office Software. A number of those questioned said that “a lack of time and pressure of work” was a factor – i.e. a lack of time to understand how to download the Interface and then how to get used to the Interface and the Welsh language in the applications. It was also said that using the Welsh Interface without prior training would slow down the speed of work, although some were prepared to install the Welsh Interface on their computers at home where there was no pressure of work. Comments - 10 -
    • “Not enough support or technical assistance for Welsh IT available on the web /in books.” “The IT department’s staff need to attend courses /training to obtain information or raise awareness of the interface.” Software: Comments “‘Cysgliad’ is great – It should be on every computer in schools in Wales.” “Nothing has changed since last year other than that the school has bought Welsh ‘ClicSoft’ software". “‘Gair i Gall’ [Black Cat] [like Word] is available for Years 3 and 4.” Raising awareness/Marketing: It was noted that 90% agreed that more use should be made of IT in general. Despite this, 40% were undecided when they were asked whether there was a possibility that they would install the Welsh Interface/Office Software in the future. Comments “More marketing at national level to raise awareness.” “We need to have the CD so we can install it ourselves. These could be distributed with a newspaper such as 'Golwg'.” “More positive publicity, e.g. on WLPAN courses, etc.” “A lack of marketing for the Welsh interface is affecting its potential. SUGGESTION: Attempt to get the interface pre-installed on computers when they are bought – move the focus towards computer manufacturers and merchants.” Language: Some people felt that the language of the Interface was difficult to understand, especially the technical terms within [XP]. Some people saw a problem as there was a need to retain a consistency between the interface on the home and work computer. Others worked in a workplace where it was noted that the company’s corporate language is English. Comments “The Menus are easy to understand, and the Welsh is good.” “More use should be made of IT through the medium of Welsh to give the language a higher status.” - 11 -
    • “I enjoy seeing everything in Welsh – it doesn’t feel as threatening as English. The Welsh has more meaning.” 7. Conclusions and Recommendations Conclusions From the data collected this year it appears that there has been a 25% increase in those who have installed the Welsh Interface / Office Software on their computers at work and a 24% increase at home after seeing the presentation and receiving information last year. It is evident that the increase in the number of those who have installed the Welsh Interface / Office Software corresponds directly to the face to face visits made last year. It was noted that 40% had still to decide whether or not they were going to install the Welsh Interface / Office Software either at work or at home in the future. Those who have still to decide need to be targeted by using the recommendations that follow. [See the comments in sections C and D above] These are Monitor Cymru’s recommendations in the 2007 report: The Welsh Language Board should within 2 months: “Arrange a second visit with the establishments in order to discover whether there was any difficulty with downloading the Interface on their computers.” [No contact was made with those visited in 2007 until the visits in February 2008 – this is too long a period. So much time had passed that many had completely forgotten the information and the presentation that had been made.] “Ensure that the links made during the visits with schools, colleges, companies or individuals are maintained and fostered and that developments are monitored.” [Regarding monitoring and keeping in contact [See the section on Recommendations – namely, appointing a Field Officer.] “Create a specific page, within the IT section of the Board’s website, where all the programmes/packages would be available together to download, so that the user does not have to search for them on different pages.” [Having a single specific place from which all the Welsh software needed could be downloaded would be advantageous to people who are unfamiliar - 12 -
    • with the download procedure. We understand that this is being implemented by the Welsh Language Board.] Recommendations Recommendations as to how the changeover to the Welsh Interface / Office Software might be made easier: Link Line to Welsh • Help in downloading software. Appointment of Field Officer • to maintain close contact following visits through [e-mail/ circularising] or when installing the Welsh interface • to contact every IT training company in Wales, to raise awareness of the Welsh Interface and the wide range of office software that exists in Welsh and to offer courses through the medium of Welsh using the Welsh Interface. IT Training/Workshops • Help with the Welsh Interface / Software • Meet those who have installed and are using the Welsh Interface • Display of new software session [in collaboration with CMC, the “Association of Welsh Language Software”.] • Contact companies that offer IT training/ computer courses using the Welsh Interface to offer training to business/ private/ voluntary sector. Printed or on-line newsletter – containing • Publications from the Board’s website • New software available • Links to the language packs • Establishments that have installed the interface and their opinion of it • How to contact the Welsh Language Board Marketing Pack • More materials promoting the Language Control Centre/ the Welsh Interface/ Office Software. • Newsletter • Open Day to show how to use Welsh software • Annual IT Award from the Board [like the Bilingual Design Awards] A more effective marketing campaign to promote the use of the Language Control Centre through regular visits to businesses, schools, colleges and individuals, demonstrating that the language is simple and easy to understand. Fostering confidence in using Welsh in the IT field will be the underpinning element. Attempting to ensure regular mention of the Interface in the media, so everyone becomes familiar with seeing and hearing that the Welsh Interface is being used in the workplace, schools, colleges and businesses and is making - 13 -
    • Welsh an integral part of the “everyday life” of people, children and adults in our communities. Eleri Wyn Jones / Eirian Hughes - 14 -