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LabAssistantManual.doc

  1. 1. Computer Lab Training Manual College of Education Computer Lab Training Manual Special thanks to Kim, Jim, Justin, Christy, Melanie, Janet, Stacey and Shruti for their contributions to this document. These guidelines are subject to change. Please be familiar with current lab procedures. Last Updated: 6/15/07 Please initial that you have read and understood the above __________ 1
  2. 2. Computer Lab Training Manual College of eduCation Computer lab training manual table of ContentS 4 Computer Lab Information 4 Location / Building maps 4 Website 4 Working Hours 4 Services provided 4 Information about each lab 5 Opening / Closing labs 5 Login /log out Information 5 Printing Manual: 5 Cute PDF Printer 5 Pharos Print station 6 The CARD 6 Printing Policy 7 Auxiliary service Contact information 7 Replacing toners 7 Common problems and solutions 9 Lab Assistant’s Duties: 10 Daily Tasks 10 COE Classroom duties 10 If you open the lab 10 If you close the lab 10 Leadership role 12 No food/drinks Policy 11 FAQs 12 SITS: 12 What is SITS Please initial that you have read and understood the above __________ 2
  3. 3. Computer Lab Training Manual 13 Where is SITS 13 Contact SITS 13 Campus MCA 14 Wireless Networking 14 Software / program manuals: 14 APA style Templates 15 BanWeb 15 Lab assistant login 15 Connecting speakers, and headphones 15 Create/Upload Webpages 16 Digital Video Editing 16 File Conversion 17 HorizonLive 17 Inspiration 19 LCD, Smart Board 20 Mac computer basics 20 Mini DV player 20 MS Office 20 NCS 20 R-studio 21 Scanning 21 SPSS 21 Virus Scanning 21 Web CT 21 Webmail 22 Campus Pipeline/Web Publishing 23 Important contact information 24 Appendix Please initial that you have read and understood the above __________ 3
  4. 4. Computer Lab Training Manual Computer Lab Information: Location 201, 203, 204 and 205 Education Center Directions to College of Education and maps are located at http://coe.westga.edu/About/directions.asp Building Maps See Appendix Phone Number 678-839-6009 Education Technology Services (8 a.m. – 5 p.m.) Website: http://uwglabs.westga.edu/default.asp Link to COE computer lab: http://uwglabs.westga.edu/Facilities/Lab_Info.asp?Lab=3 Hours of operation (except holidays) Monday-Thursday 8:00 a.m. - 9:00 p.m. Friday 8:00 a.m. - 5:00 p.m. * See weekly class schedules outside lab assistant's desk. * Daily class schedules are posted at the entrance to each lab. * Labs are closed on holidays * Academic Calendar: http://www.westga.edu/~vpaa/calendar/ Services in each lab: Hardware & Software: Visit http://coe.ed.westga.edu/computer_labs/LabListing.asp for a list of hardware and software installed in each lab. All computers print to a Hewlett Packard Laserjet 4250n (50 page/minute) Laser Printer using the Pharos Uniprint charge system Four flatbed scanners are also available for scanning. One in each lab OCR and picture scanning software available on each computer with attached scanner. Please initial that you have read and understood the above __________ 4
  5. 5. Computer Lab Training Manual Opening / Closing Labs Each computer lab is equipped with an alarm system to protect property belonging to the University of West Georgia. In order to open and close labs the Department of Public Safety will assign each Lab Assistant a personal pin #. The Department of Public Safety will provide the detailed information to you. If you have problems accessing the building or using your code beyond normal ETS office hours contact Public Safety at (678) 839-6000 Login / Logout Information: To login and log out of any computer the User ID and Password are written on the right hand corner of each computer monitor. For every student login and password will be the same Login: lab user Password: lab user No downloading/updating is granted under this username. If you need assistance with installing and updating computer, please contact the ETS office staff located next to the lab # 205. Printing Manual ♦ CutePDF printer: CutePDF is a free software program used to create PDF formatted files. To create a PDF file: 1. Open a MS-Word document and type some text. 2. Go to File/Print 3. Choose under Printer Name; CutePDF Pinter 4. Hit <OK> and then name and save it to the desktop 5. You will see the file on the desktop saved as a pdf. ♦ Pharos Uniprint Station information: The College of Education has one networked laser printer using the Pharos Uniprint system. In order to use Uniprint, students must have a students ID and Campus Bucks account with money in it. Once the Campus Bucks account is set up, students can add money to it by: 1) By going online to http://www.bf.westga.edu/WolvesCard/ Please initial that you have read and understood the above __________ 5
  6. 6. Computer Lab Training Manual 2) Cash deposit at any of the three Value Transfer Stations on campus- the UCC, Basement of Aycock Hall, Ingram Library, University Community Suites, and Arbor View A Apartments. 3) Cash, check, or credit card deposits at The Card Office- UCC The Card office: Hours: 8:00am-5:00pm Phone: (678) 839-6525 thecard@bf.westga.edu ♦ Steps for Printing: 1) Put money on your account 2) Give Print command on the computer 3) Give any username /password 4) Go to the Uniprint station located next to the lab assistant’s desk 5) Swipe the ID card 6) Enter your Password 7) Click <OK> ♦ Contact Information: If there is a technical problem with the lab printer between 8:00 a.m. & 5:00 p.m., call Auxiliary Service at (678) 839-6525. For technical problems after office hours call public safety at (678) 839-6000, they will contact the support person on call. ♦ Replacing Toners: In order to replace toner, lab assistant should contact the ETS office staff. ♦ Adding paper in the printer: Stacks of A4 Sheets are kept in the cabinet behind the lab assistant’s desk. You must regularly keep adding the papers. See Donna Luster or an ETS staff member to add more paper to the cabinet. ♦ Reporting problems: All ETS staff (including Lab Assistants) are members of the Coelab listserv Send an email notification of problem to coelab.westga.edu. Give specific information in the email on the problem, lab #, system #. ♦ Top 10 HP printing problems and how to fix them 1. Paper Jams Among the most common problems with any make of printer are paper jams. A printer will jam for any number of reasons: It’s dirty, the wrong paper type is being used, or the rollers on the printer that feed the paper through its pathway are worn down. While cleaning the printer periodically and using the correct paper type are easy fixes, roller replacement can be a difficult job depending on the Please initial that you have read and understood the above __________ 6
  7. 7. Computer Lab Training Manual model of HP printer. For some HP printers, the rollers are easily accessible, but you'll need to completely tear down other models to remove the rollers. Regardless of the cause, when removing a paper jam, always pull the paper in the direction of the paper path, because pulling it backwards can severely damage the printer. 2. Some or all the printing on the page is faded A faded print image is normally the result of one of three conditions: The printer is getting low on toner, the print density is set too low, or Economode printing is turned on. For the last two settings, a printer self-test (typically a separate button on the printer) will show what the current settings are. If Economode is on, and users are complaining about how light the print is, turn it off and/or set the print density higher. If the toner is low, simply removing the cartridge and shaking it to redistribute the toner more evenly can temporarily resolve the problem until you can replace the cartridge. 3. Ghosting Ghosting is a condition where the image prints properly, but a much lighter copy of the image also prints elsewhere. This can be due to a problem with the power outlet that is supplying power to the printer. Check the power outlet by plugging in a different printer to see if the same results occur. Ghosting can also be caused when consumable printer parts (such as the drum or imaging kit) are near the end of their life. All of the consumable parts in a printer are rated for a certain number of pages. Once a printer gets near that magic number, you'll need to replace those parts to eliminate ghosting. 4. Toner smears or does not stay on the paper If words and images come off the paper when a hand is run across them, there are a few possible problems. First, the fuser assembly may be damaged or at the end of its life. The solution is to replace the fuser assembly. Repairing a fuser assembly is generally not recommended because the fuser is considered a consumable printer part and not worth the time or effort to fix. Second, the toner cartridge may be defective and letting too much toner out at one time. In a black-and-white laser printer, the solution is to replace the toner cartridge. In a color laser printer, only replace the cartridge that is exhibiting the problem. Third, some toner may have spilled in the printer. If so, you'll need to clean it out 5. Printer is displaying a 50.4 error message A 50.4 error message on some of the newer HP LaserJet printers indicates a problem with the power supply. If the printer is connected to a UPS, disconnect it, or disconnect it from a power strip and plug it directly into a wall outlet. A laser printer should never be plugged into a UPS, because the Please initial that you have read and understood the above __________ 7
  8. 8. Computer Lab Training Manual UPS can be damaged by the surges of power required by a printer to keep the fuser assembly warm. If that doesn’t work, make sure that all of the components in the printer are seated properly. 6. Can't find a driver for a particular operating system As new operating systems are released, new drivers will need to be loaded for your existing printers. Not all printers have a driver for every OS. In these cases, it’s best to consult the printer manual and find out what printers the drivers will emulate. While not all of the functionality of the printer will be available under this emulation, at least basic printing will work. For example, most HP printers will print with the HP LaserJet II driver installed, although specific options, such as duplexing, will not work. 7. Printer is not printing from the expected paper tray Look in two places to correct this particular error. First, look on the printing PC, and second, on the printer. If the application is set to print to the wrong paper tray, correct it within the application by clicking on Printer Properties and finding the Tray Selection source. On the printer, make sure that the paper sizes in the control panel match what is actually in the paper trays. 8. Printer picks up all the paper from the manual feed tray rather than one sheet The pad that is responsible for separating the paper has likely worn out and needs to be replaced. You can order and install a new pad without sending the printer out for repair. It is also possible that the paper is wet due to humidity. Make sure the paper is properly stored and that it is “fanned” before putting in to the printer 9. Printer is displaying a 79 error A 79 error can be the result of a problem with the network print server that services the printer. When troubleshooting a 79 error, first open the Printer folder from the Start menu on the Print server to make sure there are no jobs pending. A 79 error can also indicate a failure of a printer add-on component, such as an MIO card or a RAM module. All add-ons should be removed and then added back to the printer one by one to determine which module may be at fault. 10. Trouble printing onto envelopes Envelopes can cause many problems for laser printers. Choose envelopes that are close to 20-lb paper in weight and thickness. Also, make sure that the adhesive on the envelope is capable of withstanding the heat that the fuser puts out to keep the printing on the page. If you don’t, the envelopes will come out of the printer already sealed. If envelopes are coming out of the printer wrinkled, they may be too stiff for the paper path. Open the rear of the printer and let them exit at that location instead. Please initial that you have read and understood the above __________ 8
  9. 9. Computer Lab Training Manual (Adopted from Tech Republic: http://techrepublic.com.com/5100-6255-5065944.html) Lab Assistant’s duties: ♦ Daily tasks  Keep the labs clean and organized; pick up trash, paper, disks, pens, etc.  Straighten chairs, keyboards, mice, mice pads and monitors  Clean the monitors (tissues and alcohol are kept in the closet behind the lab assistant’s desk, Please do not put alcohol directly on the screen. Directions: Pour a small amount of alcohol on the tissue and then clean the monitors)  Notify ETS staff if the supplies are low  Clean the mice (Remove ball and clean 3 rollers)  Vacuum keyboards (Cleaner located in cabinet)  Turn off projectors if not in use  Turn off lights if not in use  Be alert to student needs  Assist students with computer problems. When assisting students with problems, stand behind them and let the student resolve the problem with your verbal support. Do not grab the mouse and solve the problem for them. Keep IDs in the top drawer of the desk.  Assist students with software problems  Give headsets and speakers to students for educational purpose only. Student must provide a student ID in exchange for the headsets. Return the ID to the student once he or she has returned the headset.  Assist professors whenever requested  Assist students in using scanners, mini DV player, printing if asked (directions are kept near each device)  Make sure dry erase markers, pens and erasers are available in each class room  Delete student files and extra files from desktop  Notify staff if you suspect music download or game playing in the labs  Notify staff about important complaints from students  Make sure no one enters the labs while the classes are in session  If a class is scheduled in one of the lab rooms, please direct the students to use other labs at least 15 minutes prior to the scheduled class.  Lab 205 switches between the Macs and PCs using the far left button on the flat panel monitor. Keep the lab set to Windows configuration when any system is not being used. When not in use keep Macintosh keyboard and mouse on top of the Macintosh CPU under the desk. Please initial that you have read and understood the above __________ 9
  10. 10. Computer Lab Training Manual ♦ Checklist of COE classroom duties: Please walk through your assigned COE classrooms once a week to make sure:  VCR is working fine.  Computer is logged in and ready to use.  Projector is working fine.  Wireless mouse is working.  Remote for projector is working and if the batteries are fine. We replace the batteries every 6 months whether they need to be replaced or not.  Overhead projector is working and is powered off when not in use.  Straighten up the room. Make sure the computer desk area is clean. Please pick up any trash kept on computer desk. Also if there pencils, pens papers etc on the desk please pick them up and keep them where they belong. The computer should be in ready to use state when a professor walks in the class. ♦ If you open the labs:  Switch on all the computers  Post daily schedule on the board at the entrance each day  Organize all the labs If you are going to be late arriving, please notify ETS staff. The labs need to be monitored and secured. ♦ If you close the labs:  Check for forgotten CDs and disk and keep it in the lost and found box  Check the LCD projectors (To determine if LCD projectors is left on: look at the projector to see if the green light is ON indicating the projectors is on. Turn off the projectors using the remote)  Walk by all the COE classrooms (room 1-5, 200,202-205, 225-227 and 229) 30 minutes prior to closing labs. Make sure the LCD projectors are turned off.  Pick up headsets left in the labs and store in cabinet  Make sure there is no one left behind in a lab before closing.  Secure all the labs by activating the alarm system ♦ Leadership Role:  Talk to staff whenever you feel something needs to change  Train and come up with ideas on how to improve our services in order to serve the students better  Inform the ETS staff if another lab assistant is not pulling his/her weight or repeatedly late for work.  Let students know about the Do’s and Don’ts Please initial that you have read and understood the above __________ 10
  11. 11. Computer Lab Training Manual DON'T... • Bring food or drinks into lab, including gum. • Use tobacco products in lab. • Play games in lab. • Enter lab if a class is in session. • Check out more than one CD at a time. • Play personal music in lab computers without earphones. • Print duplicate copies of a document. • Change software preferences (desktop pattern, time, homepage location). • Save any personal files to hard drives. • Install any 'foreign' (e.g., non standard) software to lab computers. • Download or stream recreational audio or video files. DO... • Save all your files to removable media (floppy disk, USB drive, Zip disk, CDRW) • Return all lab material (CDs and manuals) to Lab Assistant when leaving labs. • Talk softly in labs. • Return keyboard, monitor, mouse and chair to normal position when leaving. • Leave 5 minutes prior to a class starting. • Clean up after yourself. • Report violators to your lab assistant. ♦ No food/ drink Policy  STUDENTS ARE STRICTLY NOT ALLOWED TO CARRY ANY FOOD OR DRINKING ITEMS IN THE LAB  IF YOU SEE ANY STUDENT CARRYING FOOD OR DRINKS IN THE LAB, PLEASE LET THEM KNOW ABOUT OUR POLICY ♦ FAQ by students: Q: What are the responsibilities of the Lab Assistants? A: The Lab Assistants are hired to assist students with minor computer problems and to keep the labs orderly and clean. The Lab Assistants are instructed not to assist students with resolving problems relating to coursework. A student should seek the assistance of their instructor for these issues. Q: How should students save their files? Please initial that you have read and understood the above __________ 11
  12. 12. Computer Lab Training Manual A: Students should save their files directly to the hard drive preferably the desktop, then copy over to removable media (floppy, CDRW, USB drive) Saving files directly to or working directly from removable media can cause problems. Q: Can I download music in the labs? A: The Computer Labs are for educational purposes only. Lab users failing to comply with the lab guidelines may lose privileges to campus lab facilities. Q: Who is responsible for maintaining the labs? A: The Lab Assistants assist with general problems that students may encounter while visiting in the labs (printer jams, saving files, etc...). If a Lab Assistant encounters a problem they are unable to resolve, they will place the machine “Out of Service” and contact ETS staff. Students should save work often. A student should use another machine if a computer is placed out of service. Q: When are classes held in the College of Education Labs? A: Unlike many other computer labs on campus, the College of Education schedules classes in all four of its computer labs. Located next to the lab assistant’s desk (on the second floor of the Education Center) is a current listing of class schedules. This schedule is printed out twice a week. Q: Can I make a phone call in the labs using an Internet phone program? A: The Computer Labs are for educational purposes only. Lab users failing to comply with the lab guidelines may lose privileges to campus lab facilities. Q: Why do different labs have different hours of operation? A: Based on budgeting issues, each lab tries to maximize hours of operation for the majority of users. Q: How do I update my application for a job in the computer labs? A: Once you started the application process your login and password information was e-mailed to you. You can use this information to log back in and update your information at any time. (uwglabs.westga.edu) Q: Can I install my own software on lab computers? A: Lab computers are for educational purposes. Most campus labs don't allow installation of student- owned software or changes in existing configurations. If you need to use your own software for a class project or demonstration, please check with the lab assistant for policies and installation instructions, if permitted. Please have a copy of the original media and/or license agreement with you, and remove the programs once you have completed your project. Lab assistants should direct students to the ETS staff for these installations. SITS: ♦ What is SITS? http://www.westga.edu/~sits/ SITS is organized to facilitate and accelerate the advancement of peer-to-peer learning on computer technology at University of West Georgia (UWG). SITS (Student Information Technology Services) will provide a free service to UWG students to help finding solutions to their software or hardware Please initial that you have read and understood the above __________ 12
  13. 13. Computer Lab Training Manual problems with their personal computers. SITS operates under the supervision of ITS and it is managed by Graduate Assistants and a group of Student Assistants with an adequate background of computer skills and knowledge. On the website you can find step by step information for repairing, replacing installing parts on your computer ♦ Where is SITS? Students can take their computers to Room 122 in Cobb Hall on the UWG campus on weekdays ♦ Hours of Operation: Fall & Spring Semester: Monday-Thursday: 9 am - 7 pm, Friday: 9 am - 5 pm Summer Semester: Monday-Thursday: 9 am - 5 pm, Friday: 9 am - 12 pm ♦ How can you contact SITS? You can call (678) 839 – 6587, you can also take your computer to SITS Website: http://www.westga.edu/~sits/ Email: sits@westga.edu Campus MCA: Microsoft Campus Agreement For Students ♦ What It Is: http://www.westga.edu/~mcastu/ Campus Agreement gives higher education institutions the rights to run the licensed software for a 12- month period, and licenses all upgrades and downgrades of the software throughout the term of the agreement. This simplified reporting will allow actively enrolled UWG students to obtain certain Microsoft software at no cost. Campus Agreement currently includes the following products for students: (subject to upgrade and change at any time) • Microsoft Office Professional Edition (2000 or XP) • Microsoft Office 2001 for Macintosh • Microsoft Windows® XP Operating System Upgrade *Limit ONE Microsoft Office Suite per student. (In other words, you cannot obtain both Office 2000 and Office XP, you must select ONE.) ♦ How You Participate: 1. Be sure your system meets the minimum requirements for the software you wish to obtain. Please initial that you have read and understood the above __________ 13
  14. 14. Computer Lab Training Manual 2. Contact the ITS Helpdesk at 678-839-6587 to schedule an appointment to have your software installed. 3. Print and sign the Student MCA Release Form 4. At the time of your appointment, present the following to the SITS assistant in Room 122, Cobb Hall. a. Your student ID b. Your signed release form c. Your PC (*Only the CPU is required for desktops) 5. The SITS assistant will indicate an estimated time of completion for you to return for pickup. Upon pickup you will need to sign for your PC and instructions will be provided for activating your software. 6. Activate* your software per the provided instructions and enjoy your software! Wireless Networking http://www.westga.edu/~sits ♦ ITS is offering a new service to UWG students who have laptops to help access the new wireless network on the UWG campus. ♦ Students can check out 3Com Wireless Network Cards for a specified period and/or receive help with their laptops. Software/Program Manual ♦ APA Style manual:  This template is a set of macros to format a document in APA 4th & 5th Edition format using MS Word for Windows & Macintosh. Its main purpose is to take care of the details of formatting so that you can concentrate on the content and accuracy of your paper.  With this template you do not have to worry about what to include in each reference, or what order to put information in, or what to underline, or put in parentheses. The template does all of this for you  To create a document in APA format  Start Word Click on File, New.  Then select either the APA4th template or the APA5th Template. The numbers 4 & 5 refer to the edition of the APA manual.  If you have the version of Word that comes with Works Suite then click on File, New, More Word Templates. Please initial that you have read and understood the above __________ 14
  15. 15. Computer Lab Training Manual  If you have Word 2002, Click on General Templates on the task pane. If the task pane is not visible click View, Task Pane.  If you have Word for the Mac you may have to select File, Project Gallery.  Follow the directions on the screen. To Reference the template instructions Click on <start>, < programs>, <APA Style> ♦ BanWeb BanWeb is a student information system. Student needs user ID and password in order to access BanWeb. It gives information like class bulletin, important dates, student’s registration, transcript, schedule etc. Students have to register classes for each semester through BanWeb. As lab assistants it is very important to know about services provided by BanWeb. ♦ Lab Assistant Login As a Lab Assistant in the College of Education you can have a logon name and password for accessing systems in the Labs and Classrooms in the College of Education. This will allow you to install software only if a student needs to have it installed for a class project, (which is not very often) and for no other reason. These accounts are logged and can be tracked. You must not give your username and password out to anyone. They must not be misused or abused. Any misuse or abuse of this account could lead to the elimination of your account and privileges. As a reminder, file sharing programs (KaZaa, Morpheus, etc…) are not permitted. Please also use this account when logging onto the lab assistant computer. Here is the procedure for logging on: Username: Password: Log on to: EDUCATION Be sure to log off when you leave the workstation for another student to use. ♦ Connecting Speakers/headphones Headphones are provided to students on request. They are kept in the cabinet behind the lab assistant’s desk. Headphones are strictly provided for class use only. Please assist students in connecting headphone the computer. There are speaker ports on the front of the CPU under the light gray door. ♦ Create and upload WebPages To create a web page you can use any editor that will save your document as HTML. Some of these programs include, Macromedia Dreamweaver, Netscape Composer, Microsoft Word, and Microsoft Please initial that you have read and understood the above __________ 15
  16. 16. Computer Lab Training Manual FrontPage just to name a few. You will want to save the pages with relative links such as <a href = "images/me.jpg"> and not absolute links like <a href="c:my webpagesabout meimagesme.jpg">. You also want to make sure that there are no spaces in any of your file names (ex. "my webpage" is bad, "MyWebpage" or "my_webpage" is good). Once you have your pages completed you will want to use an FTP program to upload them (and the other associated files too!) to your web space. At UWG you will put them in your "public_html" directory. If they are not in that directory they will not be on the web. Once you have uploaded your pages you should check them on a second computer by going to http://stu.westga.edu/~YOUR USER ID. (without spaces) ♦ Digital Video Editing Lab 203 A is the digital video editing lab. If a student needs access to it they need to contact Dr. Barbara McKenzie, the chair of Department of Media and Technology (MEDT) located at the first floor of Education Annex. ♦ File Conversion Microsoft Word allows you to convert other word processing documents into Word. If students have a ".wps" file, for example, that they can not open, you could show them how to convert the file. These are the steps for Office 2003. To convert one file… 1) Open Microsoft Word. 2) On the File menu, click Open. 3) In the Files of type box, click the format of the file you want to open. 4) Locate the file, and then click Open. To convert more than one file… 1) Place the documents you want to convert in a single folder. 2) Open Microsoft Word. 3) On the File menu, click New. 4) In the New Document task pane, under Templates, click On my computer. 5) Click the Other Documents tab. Please initial that you have read and understood the above __________ 16
  17. 17. Computer Lab Training Manual 6) Double-click Batch Conversion Wizard. 7) Follow the instructions on the screen. File extension descriptions: http://www.file-ext.com/w.html ♦ HorizonLive: http://horizonlive.westga.edu HorizonLive is highly interactive software that includes the following features: live streaming of audio and video, application sharing, an interactive whiteboard (eBoard), chat, instant messaging, integrated quizzes, polling, and surveys and archiving. Instructors and students can communicate and interact live using 1-way and 2-way Internet-based voice communication (VoIP). Instructors can share PowerPoint presentations, Flash, web pages and more. ♦ Inspiration Teachers and education majors use Inspiration software. It is used to develop animated lessons and lessons plans. Most students know how to use the software and require minimal help for it. All the labs have the latest version of Inspiration installed. Just open the software and take a quick orientation to it in order to help students. ♦ LCD Projector: All the labs and classrooms in the Education Center have LCD projectors mounted to the ceiling. Please use remote control to switch on and off the LCD projector. Never switch it on or switch it off directly as it creates problems. It is very important to make sure that it is turned off when not it use. If the light on the projector is red that means it is off. Laptops can be hooked up to the projector. There is typically and switch box with an extra black cable that plugs into the back of the laptop. It’s best to plug the cable into the laptop when it is off. The switch box usually needs to be turned to “C”. If you are having problems projecting a laptop screen,… Try holding down the “Fn” key and tapping the “F5” key until the image shows on the screen. (It could be a different key than F5 on some machines. The key for this usually has a picture of a monitor or laptop on it.) or 1) Right click on the Desktop and choose “Properties” Please initial that you have read and understood the above __________ 17
  18. 18. Computer Lab Training Manual 2) On the “Settings” tab, choose different resolutions. Ex. 800 X 600 ♦ Smart Board: All the labs are equipped with SMART Board. It is an interactive touch screen whiteboard. With the smart board you cannot only display your computer desktop but also directly access the desktop by simply touching the screen as the board surface is touch sensitive so when you touch the screen your finger acts same like mouse click on the computer. With the combined power of a projector, computer and whiteboard you can do everything you do on your computer – and more. Simply touch the SMART Board interactive whiteboard to highlight key points, access applications and Web sites, and write notes in electronic ink. Then, save all your work to one file that you can print, e-mail or post to a Web site. The numerous features include Notebook software, which captures annotations and saves your notes, SMART Recorder (Microsoft Windows systems only), which saves audio and data for playback as a synchronized file, and SMART Video Player, which enables you to write over the top of moving or still video. You can also use it as whiteboard and write on screen while any application is on. You can do it just by picking up the pen and start writing on the board, the Optical sensors automatically detects when a stylus or the eraser is selected. The button on the right hand corner activates the on-screen keyboard and right mouse click. Please go through quick orientation of smart board by clicking on orient at the right hand corner of the smart board. For online visual orientation visit: http://www.smarttech.com/products/smartboard/media.asp Features: SMART Board software is easy to use, yet equipped with powerful features for even the most advanced lesson or presentation. Touch to control your computer Simply touch the interactive whiteboard to select menu options, open files, navigate the Web or move objects. Anything you can do with a mouse, you can do with your finger. Write over applications To emphasize or add information to a point, you can write over top of any application or Web site in electronic ink. You can then capture the annotation or touch the screen to make it disappear. Please initial that you have read and understood the above __________ 18
  19. 19. Computer Lab Training Manual Convert handwriting to text (Windows operating systems only) Use the handwriting recognition feature to convert your handwriting to text. You can convert notes written in Notebook software or over top of Excel or Word files. Access functions easily with the Floating Tools Open the Floating Tools for quick and easy access to your most common tasks, including virtual pen tray tools, creating shapes, and capturing, clearing or restoring annotations. You can also customize the tools palette and save your changes by creating a user profile. Focus attention with the Spotlight Use the Spotlight feature to hide the entire screen, except for a spotlighted area. You can still access applications, files or Web sites by clicking on icons in the spotlighted area. Record your activity With SMART Recorder; you can record everything you do on the interactive whiteboard or lectern, and then replay the entire lesson, presentation or meeting. Add a microphone to include audio! Pause or stop the recording at any time. The file can be saved in standard formats such as AVI (Windows) or MOV (Macintosh). Write over video Using SMART Video Player (Windows) or QuickTime Player (Macintosh), you can write over moving or still video from sources such as VCRs, DVD players and computer files. You also have the ability to freeze frames and save or clear annotations. Type with the on-screen keyboard Open the on-screen keyboard to type text, numbers or symbols into any application directly from the interactive whiteboard, so you don’t have to walk back and forth to the computer to quickly add text. Save in Notebook software When you capture annotations, both the background application and the annotations appear in Notebook software. Notes and images become objects that you can manipulate and reorganize. You can also add more comments, change electronic ink color and save all your work to one file. Save in various formats Save your Notebook files in easily accessible formats such as PDF or HTML. You can also save each Notebook page as a separate image file (e.g., JPEG, PNG, GIF). Move, resize or rotate any object Get creative with objects. You can rotate, resize, or recolor objects, then attach hyperlinks or make them transparent. Drag and drop objects Move objects between Notebook pages, or drag and drop them into other open applications. Attach files (Windows operating systems only) Attach associated documents directly to your Notebook file so they can be accessed easily. Please initial that you have read and understood the above __________ 19
  20. 20. Computer Lab Training Manual Format your text Apply styles, fonts and colors to all or part of your text. Reveal information, one point at a time Use the Screen Shade to hide the entire screen. Then, expose information on the screen progressively in segments, rather than all at once. Print multiple Notebook pages on a single sheet Print from 1 to 12 Notebook pages on one sheet of paper. Switch languages (Windows operating systems only) Switch between any of the 13 languages currently available in SMART Board software ♦ Macintosh Computer Basics: When the computer appears to be frozen, press “Option”, (the apple key), and “Esc”. If a Mac is frozen and a restart is necessary, press the small arrow button just below the power button on the box. If you would like to eject a disk, drag the disk’s icon to the trash. To turn off the computer… 1) Quit out of all open applications. 2) Click on the apple in the upper left hand corner and choose “Shut down”. Macs will read PC formatted disks. ♦ Mini DV Player The MiniDV player is located behind the Lab Assistant's desk. It can be used to convert the Digital Video cassettes (miniDV) to a standard VHS tape, or from VHS to miniDV. You can also use it to watch video on either VHS or miniDV. Instructions for its operation are located next to the player. ♦ MS Office and MS Office Tools: Every computer in the Education Computer Lab has Microsoft Office which includes: MS Access, MS Excel, MS FrontPage, MS PowerPoint, MS Publisher and MS Word. ♦ NCS The NCS machine is used for scanning answer sheets. Professors have access to the machine (located behind the Lab assistant’s desk). The instructions for usage are kept near the device. Read the instructions and get acquainted with the device in order to help professors when asked. ♦ R-Studio R-Studio is a powerful undelete and data recovery software. R-Studio recovers files: Please initial that you have read and understood the above __________ 20
  21. 21. Computer Lab Training Manual • Deleted without Recycle Bin, or when Recycle Bin has been emptied; • Removed by virus attack or power failure; • After the partition with the files was reformatted, even for different file system; • When the partition structure on a hard disk was changed or damaged. In this case, R-Studio utilities can scan the hard disk trying to find previously existed partitions and recover files from found partitions. • From hard disk with bad sectors. R-Studio Data Recovery Software can first copy the entire disk or its part into an image file and then process such an image file. This is especially useful when new bad sectors are constantly appearing on the hard disk, and remaining information must be immediately saved. ♦ Scanning Scanners are available in each computer lab. Instructions on how to use the scanner are kept near each scanner ♦ SPSS For lessons, see: http://s9000.furman.edu/mellonj/spss1.htm Proficiency with statistical software packages is indispensable today for serious research in the sciences. SPSS (Statistical Package for the Social Sciences) is one of the most widely available and powerful statistical software packages. It covers a broad range of statistical procedures that allow you to summarize data (e.g., compute means and standard deviations), determine whether there are significant differences between groups (e.g., t- tests, analysis of variance), examine relationships among variables (e.g., correlation, multiple regression), and graph results (e.g., bar charts, line graphs). ♦ Virus Scanning We currently use Symantec Antivirus for virus scanning software in our labs. To scan for viruses,… 1) Right-click on the drive or file that you want to scan. 2) Choose “Scan for viruses.” ♦ WebCT: http://webct.westga.edu/ WebCT (Web Course Tools) is an integrated set of tools for developing and delivering interactive courses or course components over the Web. It allows for the distribution of static content (e.g., syllabi, schedules, announcements, grades, and lecture notes), and also provides access to interactive tools (e.g., discussions, whiteboard, live chat, and online assessments). Please initial that you have read and understood the above __________ 21
  22. 22. Computer Lab Training Manual WebCT Vista is the enterprise-level course management system version of WebCT. It provides more robust tools and system integration with Banner. The University is moving to Vista over the course of the 2003-2004 year. ♦ Webmail: http://www.westga.edu/webmail Webmail is your web-based email client for use with faculty and staff accounts UWG email accounts. How to get UWG user ID and Password:  Log on to BanWeb at http://banweb.westga.edu  Click on Personal Information  Click on campus email password.  To check your mail go to http://www.westga.edu/webmail Common Questions: Why can't Webmail open the same mail I have in my Microsoft Outlook? The mail you view within Webmail is stored on the UWG mail server. Email clients such as Microsoft Outlook, Netscape Mail, usually download your mail from the mail server directly to your PC. Webmail cannot access the mail on your PC. Which is better, Webmail or an email client such as Microsoft Outlook? It depends on your needs. Webmail provides easy access to your mail from any computer with an internet connection and an up-to-date web browser, but it does not offer many of the helpful functions that are available in Microsoft Outlook or other email clients. Email clients such as Microsoft Outlook offer full-featured email management including mail filters, reminders, highly customizable address books and more. Why is my address book in Webmail different from my address book in Microsoft Outlook? Your Web mail address book resides on the server. Your address book in Microsoft Outlook or similar email clients actually exists on your PC. The two address books are two different files. ♦ Campus Pipeline and Web Publishing Campus Pipeline is an innovative tool designed to simplify the process of using email, Banweb, WebCT and more. It provides a central login and url for access to most everything a student needs at Please initial that you have read and understood the above __________ 22
  23. 23. Computer Lab Training Manual UWG. WinSCP, is an FTP program to publish websites. It should be located on the Start menu under “All Programs.” Students will need to use their campus pipeline account to log on. Here are two links that will explain more… Campus Pipeline for Students http://www.westga.edu/~techlife/viewtopic.php?criteria=MyUWG Web Publishing @UWG http://www.westga.edu/~techlife/viewsub.php?criteria=Web%20Publishing These links are bookmarked in Internet Explorer favorites on COE computers. You can direct students to these pages if they have any questions or problems with Campus Pipeline or Web publishing. Please familiarize yourself with each of these webpages. Contact Information In case of emergency contact: Public Safety: (678) 839 6000 Printing Problems: Auxiliary Service: (678) 839 6525 Computer Lab Listserv: COELAB@WESTGA.EDU ETS Director: Matthew Clay, mclay@westga.edu Please initial that you have read and understood the above __________ 23
  24. 24. Computer Lab Training Manual Appendix - College of Education Buildings Maps Please initial that you have read and understood the above __________ 24
  25. 25. Computer Lab Training Manual Please initial that you have read and understood the above __________ 25

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