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  • No resources internally consumed; all have gone to support customers. Workload is exploding. With resources provided, staff is stretched thin.

Transcript

  • 1. Computing and Information Technology at UNF Presented to Academic Technology and Support Services Committee by Lance Taylor, Director of Computing Services October 2001
  • 2. Overview
    • Department Purpose
    • Areas of Emphasis
    • Support Areas
    • Technology Then and Now
    • Current Issues
  • 3. Statement of Purpose
      • Serve Computing and Information Technology Needs of:
        • Students
        • Faculty
        • Staff
        • Administrators
      • Manage Centralized Hardware and Networking Systems
  • 4. Statement of Purpose
      • Support Customers Use of Technology in a Variety of Ways Including:
        • Training Program
        • Help Desk
        • College/Division Technician Program
        • Support for Online Learning
        • Campus Audio Visual
        • Individual Consultation
        • Workstation Setup and Maintenance
      • Design, Develop, Maintain Administrative Information Systems
  • 5. Areas of Emphasis
  • 6. Areas of Emphasis
    • Network expansion
  • 7. Network Expansion 1994-2001 * Source: Computing Services Records. * Number of network connections. ** Measured in total port capacity beginning FY 2000-01.
  • 8. Areas of Emphasis
    • Network expansion
    • Currency
  • 9. Computer Acquisitions by Fiscal Year Sources: Annual Reports.
  • 10. Areas of Emphasis
    • Network expansion
    • Currency
    • Technology in Support of Online Learning
  • 11. TISOLI (Technology in Support of Online Learning and Instruction) (Fall 2001) Source: Office of Faculty Enhancement
  • 12. Areas of Emphasis
    • Network expansion
    • Currency
    • Technology in Support of Online Learning
    • Technology Training
  • 13. Technology Training Attendance by Classification Spring 2001 There were 489 attendees at 74 sessions covering 37 topics. Source: Computing Services records.
  • 14. Support Areas
  • 15. Support by Functional Area
    • Networking and Systems
        • High-Speed Fiber Backbone
        • 59 + Servers
        • 6000 + Network Connections (offices, labs, student residences)
        • Web Administration
    • Help Desk/Centralized Labs
        • … all students, faculty, staff
        • … walkup… phone… email
        • 150+-station General Purpose Labs
        • 100+ hours/week
  • 16. Support by Functional Area
    • Decentralized College/Division Support
        • Joint Report: COAS (2), COBA, COEHS, Institutional Advancement, Library, Student Affairs, University Center
        • Coordination: COCSE, COH
    • User Services
        • Customer Training
        • Campus Audio/Visual (formerly part of IC)
        • Faculty Research
        • Software Support and Maintenance
        • Macintosh Support
  • 17. Support by Functional Area
    • Student Systems
        • Prospective Student…Admissions…Advising… Course Offering...
        • Course Schedule… Registration… Financial Aid… Grades...
        • Academic Records… Commencement
    • Fiscal Systems
        • Accounts/Receivable… General Ledger… Student Fees…
        • Personnel… Payroll… Purchasing… Property
        • Scholarships and Loans
  • 18. Technology Then and Now
  • 19. Technology Then and Now
  • 20. Technology Then and Now
  • 21. Current Issues
  • 22. Current Issues
    • Internet bandwidth
    • Osprey system replacement
    • Enterprise Resource Planning Software
    • Windows 2000 rollout
    • Web-based student services
  • 23. Q & A