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FINAL DRAFT

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  • 1. FINAL DRAFT March 10, 2003 Technology Master Plan 2002-2005 Supporting Educational Excellence Today with Tomorrow’s Technology in Mind
  • 2. Table of Contents Executive Summary................................................................................................... 3 Acknowledgements....................................................................................................4 Purpose Statement......................................................................................................5 Planning Assumptions............................................................................................... 5 Technology Planning Process.................................................................................... 6 List of Prioritized Technology Initiatives-Class I......................................................7 List of Prioritized Technology Initiatives-Class II.................................................... 16 Appendices: ...............................................................................................................17 A. Strategic Plan Update, January 8, 2003................................................... A.1 B. Statewide TCO Technical Support Guideline Comparison..................... B.1 .................................................................................................................. C. Online References....................................................................................C.1 D. Smart Classrooms Prioritization List, February 2003..............................D.1 Gavilan College Technology Plan 2002 – 2005 2
  • 3. Executive Summary Gavilan Community College faces many challenges in serving today’s students: A. Managing constrained resources B. Providing ubiquitous access to all students C. Keeping current on today’s technology in order to ensure that Gavilan’s students will be prepared to enter the workforce. D. Properly integrating new technologies into the teaching and learning environment, and ensuring the faculty and staff are properly trained, and programs are developed to assist the faculty in making this transition. E. Applying appropriate technology in support of Student and Administrative Services It is recognized that funding resources are limited, and Gavilan College must make critical decisions as to how to best use the resources available. The purpose of the Gavilan Technology Plan is to provide a prioritization list that the College can utilize when making strategic technology and resource allocation decisions. This list is comprised of the highest priority initiatives, as approved by the various committees formed to develop technology priorities. It identifies the requirements necessary to support Gavilan’s Strategic Plan and Facilities Master Plan and was developed with Gavilan’s “Mission Statement” and Educational Master Plan Update in mind. Strategic Plan: Gavilan College’s Strategic Plan is a three-year plan that expresses the mission of the College, its core values, and specific objectives that support the core values. It is presently being updated; the Technology Plan will reference the January 8, 2003, draft. Educational Master Plan: Gavilan College’s new Educational Master Plan will take the objectives and activities of the Strategic Plan and apply learning outcomes to them. As Educational Master Plan is under construction, it will be referenced in this document through the Strategic Plan. Facilities Master Plan: The Facilities Master Plan states that the campus has “an excess of lecture and laboratory space” and that “many existing facilities do not provide the proper infrastructure or flexibility needed in today’s changing instructional program needs.” 1 Therefore, a key initiative of the Facilities Master Plan is to develop multi-functional instructional spaces that can be used for many different learning environments (i.e., lecture, laboratory, 1 Gavilan Facilities Master Plan, pp. 32. Gavilan College Technology Plan 2002 – 2005 3
  • 4. distance learning, etc.) and meet the future diverse growth needs of the campus. This will require that buildings be designed with the proper technology infrastructure that will be scaleable, supportable, and maintainable. To support the efforts of the Facilities Master Plan, the MIS department will work with the Facilities Department in all stages of development and design of these remodels, retrofits, and new buildings. MIS will also incorporate the IT-related issues and initiatives into the building project. Please refer to the Facilities Master Plan for information on the physical infrastructure plans for the campus. This Technology Plan is meant to be a practical outline for identifying and developing initiatives that will be implemented to best support the Strategic Plan, the Education Master Plan, and overall vision of the campus. This plan takes a more strategic approach (as opposed to operational approach) to outlining and identifying the technology initiatives necessary to support the campus. The Plan is not meant to be a document that has a “completion date.” Rather, it is to be a living document that will be reviewed and updated annually. The Technology Committee is responsible for the ongoing review and updating of the Plan. Acknowledgements The development of this Technology Plan involved the time and collaboration of many faculty and staff at Gavilan College. The Technology Advisory Committee (Mimi Arvizu, Shuk Chun AuYeung, Marlene Dwyer, Jane Edberg, Frances Lozano, Jane Maringer, Joy Parker, Vic Robinson) worked through various phases and drafts. With input from the following groups, the Gavilan College Technology Master Plan, 2003-2005 was developed. Gavilan Administrators, Faculty, and Professional Support Staff Gavilan College President Gavilan College Vice-Presidents Technology Committee Faculty Senate President’s Council Administrative Council MIS Staff Associated Student Body Gavilan College Technology Plan 2002 – 2005 4
  • 5. Purpose Statement The purpose of the Technology Plan is to take the highest priority initiatives developed in this process and identify and clarify the technology resources needed to successfully implement these initiatives. This Plan will assist in the strategic decision making process for the District. This Plan was developed to be strategic in nature and, therefore, many of the initiatives involve performing feasibility studies or further research. Funding issues were considered to be beyond the purview of this Plan. It is recommended that funding strategies be developed through collaborative discussion between relevant parties. Planning Assumptions A. All initiatives contained in the Plan were developed to directly support the visionary educational goals of the College, as articulated in the Strategic Plan, Educational Master Plan, and Facilities Master Plan. B. The development and implementation of the Technology Plan is one of the District’s key strategic plans and plays a critical role in the success of the District’s Educational Master Plan, Facilities Master Plan, and other key areas of the College. C. As the detailed design and planning phases are implemented through the Technology Plan, the Management Information Systems (MIS) department will identify technology issues and initiatives to be incorporated into relevant plans. D. A significant number of demands for technology-related support will compete for limited funding. Consequently, the use of resources allocated to technology will be driven by needs, which are identified and prioritized in this plan as the first step of a selection process involving appropriate campus committees and decision-makers. Gavilan College Technology Plan 2002 – 2005 5
  • 6. Gavilan College Technology Plan Planning Process Overview The Gavilan College Technology Plan represents the evolution, refinement, and culmination of technology goals and objectives set by the College in the 1990s. During the 1990s and into the next decade, the College laid an infrastructure, built a network, purchased appropriate hardware and software, built computer laboratories, provided multiple levels of staff and student training, augmented facilities, and launched technology-based instructional programs. Members of the Technology Committee led technology planning for the Educational Master Plan, and, in 2001, began, with the help of planning consultants, the process of gathering information and identifying goals for the Gavilan College Technology Plan. As the Technology Plan went through a series of phases, there were various levels of involvement from the campus community. Preparatory work included student, staff, and faculty surveys and meetings with deans, leadership teams, administrators, user groups, standing committees, and technical staff. These steps were performed to ensure proper understanding of the resources, needs, and desires of the entire campus community. At the beginning stages of this plan, there were over 100 key initiatives that involved or impacted technology. These initiatives came out of the Educational Master Plan, Facilities Master Plan, Telecommunication Technology Infrastructure Program (TTIP), including Total Cost of Ownership guidelines, and the State Chancellor’s Office guidelines for Disabled Student Programs and Services. Initially these initiatives were prioritized as high, medium and low, and technology resources were identified for the highest priority initiatives. In Fall 2002, the Technology Advisory Committee reevaluated the initiatives and priorities based on what had been accomplished in the intervening months and created a Technology Plan draft with leaner set of priorities. This draft was presented to the full Technology Committee and then to other appropriate campus bodies (the Academic Senate, Department Chairs, the President’s Council) for review, discussion, and modification. The result of that process is a final list of initiatives that contains the highest priorities related to the needs of Institutional Technology, Instruction, Administrative Systems, and Student Services. It is these initiatives that are the main content of this Technology Plan. This list will be used by appropriate campus organizations to make funding and other decisions for approving technology related project. Gavilan College Technology Plan 2002 – 2005 6
  • 7. Gavilan Community College Summary of Prioritized Initiatives Class I Initiative Estimated Cost Funding Reference Source 1. Infrastructure (Power, Network, AC, Security, Telephones) Leadership: MIS A. Provide 24 x 7 operations and maintenance. $90,000 GF Strategic Plan 1/8/03 Value III B. Provide funding for technology and establish an allocation process Committee Time GF Strategic Plan 1/8/03 for technology needs. Value III C. Provide funding for spare parts, data drops, phone drops and new $50,000 GF Strategic Plan 1/8/03 equipment. Value III D. Prepare a disaster recovery strategy. Committee Time GF Strategic Plan 1/8/03 Value III E. Upgrade and maintain UPS for all network switches. $25,000 GF Strategic Plan 1/8/03 Value III F. Implement on-line registration. $200,000 GF & Title V Strategic Plan 1/8/03 Value IV C 2 G. Replacement of the HP 3000 system hardware due to end of life. $500,000 GF Strategic Plan 1/8/03 (Student Services, HR, Financials, etc.) in 2006. Value III H. Implement routine, scheduled Maintenance. $50,000 GF Strategic Plan 1/8/03 Value III I. Implement, maintain and publish security standards for network Committee Time GF Strategic Plan 1/8/03 and equipment. Value III J. Implement wireless technologies where applicable. $10,000 TRIO Strategic Plan 1/8/03 Value III, IV K. Create a network backbone loop for redundancy. $50,000 GF Strategic Plan 1/8/03 Value III L. Allocate faculty and staff server space for backup. $10,000 GF Strategic Plan 1/8/03 Value III M. Expand the Internet access to provide for new technologies such as $60,000 State Funding Strategic Plan 1/8/03 streaming video. Value III, IV N. Implement a network login environment. $50,000 GF Strategic Plan 1/8/03 Value III Gavilan College Technology Plan 2002 – 2005 7
  • 8. Initiative Estimated Cost Funding Reference Source O. Add remote desktop management. $75,000 GF Strategic Plan 1/8/03 Value III P. Purchase a server monitoring system. $50,000 GF Strategic Plan 1/8/03 Value III Q. Schedule voicemail replacement. $30,000 GF Strategic Plan 1/8/03 Value III, IV R. Upgrade the phone switch to voice over IP. $200,000 GF Strategic Plan 1/8/03 Value III, IV 2. MIS Environment / Staffing / Tech Support Leadership: MIS A. Identify staff needs; recruit and hire as appropriate. Committee Time GF Strategic Plan 1/8/03 Value II A B. Continue funding for contract personnel if it is the most cost- $150,000 GF Strategic Plan 1/8/03 effective option. Value II A C. Provide staff for help desk. $45,000 GF Strategic Plan 1/8/03 Value II A D. Provide adequate facilities for existing and future MIS personnel $30,000 GF Strategic Plan 1/8/03 and equipment. Value III G E. Provide staff to meet infrastructure needs identified in Initiative $300,000 GF Strategic Plan 1/8/03 #1. Value II A F. Provide additional support staff to meet the state TCO guidelines. $400,000 GF Strategic Plan 1/8/03 (Improve response times and support for campus users. Note: See Value II A TCO Section for detail on technical support initiatives.) G. Provide staff to meet the state’s Technology II inventory/reporting $260,000 GF Strategic Plan 1/8/03 requirements and document areas in which minimum standards are Value II A not being met. H. Provide technical support and training for Macintosh computers as $20,000 GF Strategic Plan 1/8/03 well as PCs. Value II A Gavilan College Technology Plan 2002 – 2005 8
  • 9. Funding Reference Initiative Estimated Cost Source 3. Centralized Upgrades and Purchasing (Hardware and Software) Leadership: MIS A. Establish a comprehensive campus policy for computer access Committee Time GF Strategic Plan 1/8/03 technology purchases and support Value III B. Establish standards for hardware, software, the Web and network Committee Time GF Strategic Plan 1/8/03 management. Value III C. Increase the number of computer stations to comply with $2000/station GF Strategic Plan 1/8/03 Chancellor’s Office Tech Plan II TCO recommendations. Value III D. Establish a technology renewal program consistent with industry $2000- GF Strategic Plan 1/8/03 and educational standards that provides for replacement of $3000/laptop Value III computers, peripherals and components on an established cycle. E. Ensure all staff members have computers to match level of need, $3000/laptop GF Strategic Plan 1/8/03 including laptops as appropriate Value I C, III F. Develop a technology resource clearing house (under the Dean of $15,000 (50%) GF Strategic Plan 1/8/03 Technology) for monitoring and coordinating equipment and site Value III license purchases and maintain an up-to-date list of college equipment holdings so that sharing, exchange, and redistribution of resources can be easily coordinated. 4. Training Leadership: Staff Resource Coordinator A. Establish minimum technology competency levels for staff and Committee Time Strategic Plan 1/8/03 faculty. Value I C B. Include the minimum competency levels in job descriptions and Staff Time Strategic Plan 1/8/03 apply those competencies during candidate selection. Value I C C. Provide training for all staff that includes a basic level of $5,000-$10,000 GF; TTIP Strategic Plan 1/8/03 technology competency. Value I C D. Establish and provide incentives, such as stipends, professional $10,000 GF Strategic Plan 1/8/03 growth or flex credit, for additional training. Value I C, II E Gavilan College Technology Plan 2002 – 2005 9
  • 10. Funding Reference Initiative Estimated Cost Source 5. Student Services Leadership: Vice President of Student Services A. Provide financial aid/scholarship applicants and recipients with Established GF, Title V Strategic Plan 1/8/03 web and/or telephone access to information regarding the status of Value III C their application and award. B. Use technology to provide an alternate way for students to access $10,000 Grants Strategic Plan 1/8/03 services such as counseling, transfer information, health services, Value III C tutoring, assessment, orientation, book purchasing, etc. (including offsite locations). C. Acquire software compatible with CCCSC (California Community $40,000 GF Strategic Plan 1/8/03 College Software Consortium) to enable counselors to develop Value III C student educational plans and conduct degree/certificate audits. D. Implement Phone and Web Registration. $100,000 GF, Title V Strategic Plan 1/8/03 Value IV C E. Develop a system of prioritizing requests for fixes and Committee Time Strategic Plan 1/8/03 enhancements to the student database systems. Value III F. Provide web access to faculty and students for grade recording and Established GF, Title V Strategic Plan 1/8/03 lookup. Value III G. Use computer lockout for students who do not pass prerequisite Established GF Strategic Plan 1/8/03 courses. Value III 6. Administrative Systems Leadership: Vice President of Administrative Services A. Establish an Administrative Systems Steering Committee with Committee Time GF Strategic Plan 1/8/03 representatives from student services, academic affairs, business Value III services, and MIS/Tech Support, to prioritize project requests/ enhancements for all software systems and applications. B. Investigate integrated systems for student records, general ledger, Committee Time GF Strategic Plan 1/8/03 payroll, human resources and inventory control. Value III C. Investigate outsourcing all or part of campus-wide software and Committee Time GF Strategic Plan 1/8/03 hardware functions including MIS state reporting requirements. Value III D. Implement an integrated, automated human resources system QSS - GF Strategic Plan 1/8/03 linked to the payroll and accounting systems. $52,000/year Value III Gavilan College Technology Plan 2002 – 2005 10
  • 11. Funding Reference Initiative Estimated Cost Source 7. Electronic Library Leadership: Head Librarian A. Update and implement the Library Technology Plan in accordance Staff Time Strategic Plan 1/8/03 with state requirements. Value III B. Provide adequate staffing support and library security. $45,000 GF Strategic Plan 1/8/03 Value II A C. Maintain library automation system. $18,000 State Funding, Strategic Plan 1/8/03 GF Value III D. Provide adequate and timely access to electronic resources for $38,000 State Funding, Strategic Plan 1/8/03 multiple concurrent users, including licensing, consortia purchases GF Value III and document delivery. E. Provide adequate student access to computers and related $30,000 GF, Grants Strategic Plan 1/8/03 technology to match level of research and information needs. Value III F. Maintain support for participation in networking and regional and $5,000 GF Strategic Plan 1/8/03 state collaboration. Value IV G. Complete climate control project. $600,000 GF, Title V, Strategic Plan 1/8/03 Bond Measure Value III G 8. Distance Learning Leadership: Distance Learning Coordinator A. Identify staff needs; recruit and hire as appropriate. $30,000 GF Strategic Plan 1/8/03 Value II A B. Continue to develop and implement distance learning at an $15,000 GF, State Strategic Plan 1/8/03 appropriate level. Funding Value IV C C. Provide training, awareness and support for faculty who want to $5,000 GF Strategic Plan 1/8/03 engage in distance learning instruction. Value I C, IV C D. Develop structure, delivery and budget for distance learning Staff Time GF Strategic Plan 1/8/03 program. Value IV C E. Provide support for faculty in course structure and development. $2,500 Stipends GF Strategic Plan 1/8/03 Value IV C F. Provide support for student services, library/resources, and $80,000 State Funding, Strategic Plan 1/8/03 technical assistance. Grants Value IV C, III G. Explore and expand campus, regional, and national collaboration. Staff Time Strategic Plan 1/8/03 Value IV H. Develop an evaluation and assessment process for distance Staff Time Strategic Plan 1/8/03 learning effectiveness. Value IV C Gavilan College Technology Plan 2002 – 2005 11
  • 12. Funding Reference Initiative Estimated Cost Source I. Develop an online orientation plan for first time online students. Staff Time Strategic Plan 1/8/03 Value IV C 9. Computer Assistive Technology Goal 1 – S1C Leadership: DSP&S Appendix C: CCCCO Guidelines for Provide students with disabilities access to computers, technology, and Alternate Media & equipment in accordance with state guidelines, Section 508 and ADA Distance Education requirements that support students’ disabilities and positively enhance their learning experiences at Gavilan College. A. Establish a comprehensive Section 508 policy for computer access Committee Time CCCCO Guidelines technology purchases and support. B. Develop Alternate Media Guidelines in accordance with the Committee Time CCCCO Guidelines Chancellor’s Office to meet the legal obligation of making instructional materials and other information resources available in alternate formats, including, but not limited to: audio, Braille, tactile graphics, large print, or electronic text. C. Develop and adopt specific Distance Education guidelines with Committee Time CCCCO Guidelines state guidelines in mind to guarantee that students with disabilities will be able to access Gavilan’s distance learning programs. D. Provide assistive technology and awareness training for core Staff Time CCCCO Guidelines technical personnel and tech support for on-going user assistance. E. The DSP&S and professional Library and Learning Resources Committee Time CCCCO Guidelines staff will identify and evaluate existing software programs for total access (automation, databases, multimedia, etc.), furniture and equipment needs for students with disabilities. F. Increase the number of accessible stations well above and beyond $30,000 GF CCCCO Guidelines/ the minimum percentage until every station affords access to Statewide TCO students with disabilities campus-wide and off-site locations. Gavilan College Technology Plan 2002 – 2005 12
  • 13. Funding Reference Initiative Estimated Cost Source 10. Computer Labs Leadership: Dean of Technology or Substitute A. Assess the need to establish a new, college-wide, open computer Committee Time Strategic Plan 1/8/03 learning/tutoring center (Learning Assistance Center). Value III D, G B. Create preliminary drawings for remodeling or new construction $200,000 GF, State Strategic Plan 1/8/03 that includes an open computer lab, computer classrooms, tutoring Construction Value III D, G facilities, office space, and computer service areas. Funding, Bond -Perform cost analysis and identify both the short-term and long-term costs and savings to the college. -Develop funding strategies including bond measures and grant applications C. Evaluate use of all new and existing facilities, upgrade equipment, $200,000 GF, State Strategic Plan 1/8/03 and implement improvements on a regular basis. Funding Value III D, G D. Implement wireless technologies where applicable. $10,000 Strategic Plan 1/8/03 Value III D, G E. At Morgan Hill site, assess the need for a second PC lab. Established Strategic Plan 1/8/03 Value IV G 11. Multimedia Classrooms Leadership: Technology Committee A. Determine appropriate levels of technology required in each Staff Time Strategic Plan 1/8/03 classroom. Value III B. Identify financial resources for purchase and installation. Staff Time Strategic Plan 1/8/03 Value III D, G C. Provide user training. Staff Time Strategic Plan 1/8/03 Value I C D. Establish a technology renewal program for classrooms. $25,000 per year Title V Strategic Plan 1/8/03 Value III 12. Research and Development Leadership: MIS, Media Services, Technology Committee A. Continuously research and evaluate developments in technology Conference Fees GF, State Strategic Plan 1/8/03 as they apply to the College through the Technology Committee Funding Value III and other appropriate groups. Gavilan College Technology Plan 2002 – 2005 13
  • 14. Funding Reference Initiative Estimated Cost Source B. Continuously investigate cost effective improvements to the Staff Time GF Strategic Plan 1/8/03 campus technology infrastructure and include recommendations Value III for same in the annual update of the plan. C. Evaluate all new and existing instructional software and systems Conference Fees GF, State Strategic Plan 1/8/03 to determine their effectiveness. Funding Value III D. Provide the institutional researcher with access to all databases. Staff Time Strategic Plan 1/8/03 Value III E. Direct the Technology Committee to include the most cost Staff Time Strategic Plan 1/8/03 effective and innovative methods of delivering and supporting Value III instruction in its annual update of this plan. 13. Gavilan Channel 18 Leadership: Executive Producer Channel 18 A. Create a programming schedule using prepared and created Staff Time Strategic Plan 1/8/03 material to reach students, staff, and community members through Value IV C educational, informational, and artistic programming, including non-credit and community education offerings. B. Establish guidelines for Gavilan programming. Committee Time Strategic Plan 1/8/03 Value IV C C. Establish a working group to curate programs. Committee Time Strategic Plan 1/8/03 Value IV C D. Assign and fund staff to executive produce shows and manage $15,000-65,000 GF Strategic Plan 1/8/03 day-to-day programming operations. Value IV C E. Create a crew of Gavilan students, staff and community members 0 CMAP Training Strategic Plan 1/8/03 to shoot and edit campus projects. Value IV C F. Cultivate underwriters for Gavilan Channel programming. Staff Time Strategic Plan 1/8/03 Value IV C G. Create links between the television production classes, the Staff Time Strategic Plan 1/8/03 television acting classes, the digital media classes, other Value IV C appropriate classes and the Gavilan Channel. H. Establish a budget for necessary expenditures. Staff Time Strategic Plan 1/8/03 Value IV C Gavilan College Technology Plan 2002 – 2005 14
  • 15. Funding Reference Initiative Estimated Cost Source 14. Information Competency Leadership: Head Librarian A. Develop a program to continuously assess student information Staff Time Strategic Plan 1/8/03 competency needs and integrating information competency into Value III the curriculum. B. Implement state recommendations and professional standards for $25,000 GF, State Strategic Plan 1/8/03 Information Competency requirements. Funding Value III C. Maintain and expand virtual library resources to support $50,000 GF Strategic Plan 1/8/03 information competency, including off sites. Value III, IV G Gavilan College Technology Plan 2002 – 2005 15
  • 16. Gavilan Community College Summary of Prioritized Initiatives Class II Initiative Cost Funding Reference Source 1. Environmental Conditions Leadership: Vice President of Administrative Services A. Provide air conditioning for computer laboratories and $1,500,000- Title V, GF Strategic Plan 1/8/03 classrooms. $2,000,000 Value III C, G B. Equip classrooms with blackboards or whiteboards as Strategic Plan 1/8/03 appropriate to ensure the long life technology equipment. $5,000 GF Value III 2. Computer-Assisted Student Placement Leadership: Vice President of Student Services A. Provide computer support to the student assessment process $10,000 GF, Grant Strategic Plan 1/8/03 as appropriate. Value III B. Ensure that all placement test information is promptly 0 Strategic Plan 1/8/03 available on the campus database. Value III 3. Faculty Resource Center Leadership: Staff Resource Coordinator A. Define the mission and goals for the center. Staff Time Strategic Plan 1/8/03 Value I C B. Provide for regular staffing. $15,000 GF Strategic Plan 1/8/03 Value I C C. Continue to offer select workshops, such as web authoring. Staff Time Strategic Plan 1/8/03 Value I C D. Publicize the center. Staff Time Strategic Plan 1/8/03 Value I C E. Ensure that center representatives take active roles in campus Staff Time Strategic Plan 1/8/03 committees and regional technology committees. Value I C F. Ensure that the Center has the most current or most advanced $10,000/year GF, State Funding Strategic Plan 1/8/03 technology. Value I C Gavilan College Technology Plan 2002 – 2005 16
  • 17. Funding Reference Initiative Estimated Cost Source 4. Electronic Data Collection Leadership: Institutional Researcher A. Establish a support system on the Intranet for staff access to $30,000 Grant Strategic Plan 1/8/03 institutional data. Value III B. Implement an I.D. system with the bar codes, biometrics, $15,000 GF Strategic Plan 1/8/03 and/or magnetic stripes for access to services and facilities Value III and automated capture of attendance information. C. Expand and refine systematic and regular data screening to $50,000 GF Strategic Plan 1/8/03 ensure accuracy. Value III 5. Computerized Early Alert Leadership: Vice President of Student Services A. Establish a system to improve retention and support $15,000 GF Strategic Plan 1/8/03 achievement. Value III B. Establish a system to inform counselors promptly when In 5A GF Strategic Plan 1/8/03 students are flagged in the early alert process. Value III C. Develop a means to identify and contact students who drop In 5A GF Strategic Plan 1/8/03 out of classes and do not return. Value III 6. Digital Media Program Leadership: Digital Media Program Dirrector A. Add appropriate equipment to digital media classroom. $350,000 Title V Strategic Plan 1/8/03 Value III I B. Develop additional courses in keeping with technology Staff Time Strategic Plan 1/8/03 developments. Value III I C. Locate the program in a space that allows a merging of Staff Time Strategic Plan 1/8/03 media arts (sound, graphics, animation, and film). Value III I 7. Video Conferencing Leadership: Dean of Technology or Substitute A. Fully develop 4CNet video conferencing capabilities. $25,000 TTIP Strategic Plan 1/8/03 Value IV C B. Establish video conferencing and interactive television links $50,000 TTIP Strategic Plan 1/8/03 with the off campus centers. Value IV C Gavilan College Technology Plan 2002 – 2005 17
  • 18. Funding Reference Initiative Estimated Cost Source 8. Partnerships with Local Technology Companies Leadership: Dean of Technical and Public Services A. Develop appropriate partnerships with companies in the Staff Time Strategic Plan 1/8/03 District. Value IV B. Establish internships at local area businesses as appropriate. Staff Time Strategic Plan 1/8/03 Value IV C. Offer appropriate coursework to meet business needs and Staff Time Strategic Plan 1/8/03 student career objectives. Value IV Gavilan College Technology Plan 2002 – 2005 18
  • 19. Appendices A. Strategic Plan Update January 8, 2003 B. Statewide TCO Technical Support Guideline Comparison C. Online References D. Smart Classroom Prioritization List February 4, 2003 Gavilan College Technology Master Plan, 2002 - 2005 19
  • 20. Appendix A: Strategic Plan Update Gavilan College Strategic Plan Draft (January 8, 2003) Gavilan’s Mission In an environment that nurtures creativity and intellectual curiosity, Gavilan College serves the community by providing a high quality learning experience which prepares students for transfer, technical and public service careers, life-long learning, and participation in a diverse global society. We value: Value 1An imaginative and nurturing community of learners characterized by and created through rigorous scholarship, creativity, and personal and professional development. Objective 1.1Adopt institutional learning outcomes by spring semester 2004. Activity 1.1.1Update all course learning outcomes and align them with the institutional learning outcomes by fall 2004. Sub-Activity 1.1.1.1Update course learning outcomes and align one course per department with institutional learning outcomes by the spring semester 2003. Sub-Activity 1.1.1.2Update course learning outcomes and align one vocational program with institutional learning outcomes by the spring semester 2003. Sub-Activity 1.1.1.3Update course learning outcomes and align all IGETC courses with institutional learning outcomes by fall semester 2003. Sub-Activity 1.1.1.4Update course learning outcomes and align all remaining courses with institutional learning outcomes by spring semester 2004. Activity 1.1.2Students will be assessed and evaluated in every course using appropriate learning outcomes by spring semester 2004. Objective 1.2Provide students with opportunities to apply knowledge and skills within the community. Gavilan College Technology Master Plan, 2002 - 2005 A. 1
  • 21. Activity 1.2.1Develop ten community/college partnerships by spring semester 2004. Activity 1.2.2Incorporate service learning into the curriculum. Sub-Activity 1.2.2.1Service learning will be incorporated into 15% of the general education courses by fall semester 2004. Sub-Activity 1.2.2.2Incorporate a service learning component into Art 119, Phil 3B and English 440/420 (read to youngsters in the Child Development program) by spring semester 2004. Activity 1.2.3Develop and implement internships for two vocational programs by spring semester 2004. Objective 1.3Expand staff development opportunities Activity 1.3.1Update the 3-year staff development plan by fall semester 2003. Activity 1.3.2Conduct training in writing learning outcomes for selected faculty and administration by fall semester 2003. Activity 1.3.3Identify needs and conduct training in the use of new technologies as needed on a yearly basis. Activity 1.3.4Staff development activities for newly hired staff will be designed and conducted by fall semester 2003. Activity 1.3.5All personnel evaluation instruments will be reviewed and updated as necessary by the end of the fall semester 2003. Objective 1.4Increase student participation in student activities and governance. Activity 1.4.1Coordination of student activities and governance will be improved. Sub-Activity 1.4.1.1A master calendar of all college events and activities will be developed for the college website by spring semester 2003. Activity 1.4.2Student participation in student activities and governance will increase. Sub-Activity 1.4.2.1Voter registration on campus will be conducted for every general election. Value 2A college environment characterized by inclusiveness and mutual respect for all of our students, staff, and community. Objective 2.1A staffing plan will be developed by fall semester 2003 that: Activity 2.1.1Includes components for recruiting and retaining staff. Gavilan College Technology Master Plan, 2002 - 2005 A. 2
  • 22. Activity 2.1.2Increases staffing levels in proportion to increases in number of students enrolled and the addition of new facilities. Activity 2.1.3Develops a staff that reflects community and student demographics. Objective 2.2Develop a comprehensive student outreach and recruitment plan. Activity 2.2.1A conditioning class, specific to a particular sport, will be offered in district high schools by spring semester 2004. Activity 2.2.2Two new physical education activity classes will be developed by fall semester 2003. Activity 2.2.3Weekend English courses on local literary figures will be offered by spring semester 2004. Activity 2.2.4Twenty five percent of the full-time faculty members will have web sites by spring semester 2004. Activity 2.2.5English and Social Science will collaboratively develop uniform standards and research methods for term reports and research papers by fall semester 2003. Objective 2.3Develop prevention strategies and respond in a timely manner to health and safety issues of students and staff. Activity 2.3.1Review, update and train staff on emergency procedures by spring semester 2004. Objective 2.4Create a welcoming and inclusive campus environment. Activity 2.4.1Develop and adopt a board policy for hate crimes by fall semester 2003. Activity 2.4.2Develop administrative procedures for handling hate crimes by fall semester 2003. Activity 2.4.3Adopt a diversity requirement for the associate’s degree by fall 2003. Activity 2.4.4Present four campus activities that highlight individuals with disabilities by spring 2004. Objective 2.5Develop and implement a comprehensive staff, student, and community recognition program. Activity 2.5.1Establish a celebration committee to plan and organize events to recognize accomplishments and staff by spring semester 2003. Activity 2.5.2Develop a program by fall semester 2003. Gavilan College Technology Master Plan, 2002 - 2005 A. 3
  • 23. Value 3Excellence in and promotion of comprehensive programs, services, and activities. Objective 3.1Identify needs and implement a college-wide plan to improve retention and success for students to rates that are at least 10% below the 2002 college average by fall semester 2003. Objective 3.2Develop and implement by spring semester 2004 a college-wide plan to increase transfers at least 10% beyond the 2002 college number. Objective 3.3Transfer all student records to an electronic database. Activity 3.3.1Develop by spring semester 2004 an electronic, educational planning and reporting system that: Sub-Activity 3.3.1.1Integrates and centralizes all student information Sub-Activity 3.3.1.2Makes student information accessible Sub-Activity 3.3.1.3Provides for the creation of educational plans that are accessible from desktops or online. Sub-Activity 3.3.1.4Keeps student records secure and confidential Objective 3.4To insure efficient and integrated services to students, coordinate by spring 2004 the delivery of counseling services for student cohorts in: Activity 3.4.1EOPS Activity 3.4.2DSPS Activity 3.4.3T4T Activity 3.4.4Trio Activity 3.4.5Learning Communities Activity 3.4.6Puente Activity 3.4.7MESA Activity 3.4.8Basic Skills Activity 3.4.9Follow-up Activity 3.4.10 Transfer Objective 3.5Implement the Facilities Plan. Activity 3.5.1Funding sources for construction, equipment, and staffing will be secured by fall semester 2004. Activity 3.5.2Maintain parking facilities that insure 5% excess at peaks hours. Activity 3.5.3Conduct a land use study by spring semester 2003. Gavilan College Technology Master Plan, 2002 - 2005 A. 4
  • 24. Activity 3.5.4The college will work with local developers and landowners to meet the future needs of the college. Objective 3.6Complete by spring semester 2003 and implement the Technology Plan in the fall semester of 2004. Objective 3.7Complete the development of the Engineering and Digital Media programs. Activity 3.7.1Complete the program application and approval process for the Digital Media program by spring semester 2003. Activity 3.7.2Increase enrollments in both programs to or above the college average by 2005. Activity 3.7.3Increase the student success, retention and transfer/completion rates in both programs to or above the college average by 2005. Value 4Partnerships that support the educational, economic, and social development of the college and the communities we serve. Objective 4.1Expand SBDC and CMTAC partnerships and services by 20% by fall 2003. Objective 4.2Establish a university center program with San Jose State by fall semester 2003. Objective 4.3Increase access for all students by: Activity 4.3.1Implementing telephone registration by fall semester 2003. Activity 4.3.2Implementing on-line registration by spring semester 2004. Activity 4.3.3Develop twenty new general education distance education classes by fall semester 2004. Activity 4.3.4Develop appropriate supportive services for distance education students by fall semester 2004. Activity 4.3.5Develop a program for the production and airing of classes and programs on the Gavilan College Higher Education cable channel through the Community Media Access Project by spring semester 2003. Activity 4.3.6Establish contracts with all local high schools by fall semester 2003. Activity 4.3.7Course offerings in one or more of the following foreign languages will be increased by fall semester 2004. Sub-Activity 4.3.7.1Conversational French Gavilan College Technology Master Plan, 2002 - 2005 A. 5
  • 25. Sub-Activity 4.3.7.2Conversational German Sub-Activity 4.3.7.3Conversational Japanese Sub-Activity 4.3.7.4Conversational Italian Activity 4.3.8Develop 5 additional educational activities with community agencies for students with disabilities. Objective 4.4Expand off-site course offerings and services in Hollister and Morgan Hill. Activity 4.4.1Participation rates will be increased by 10% above the 2002 levels by fall semester 2004. Activity 4.4.2Increase FTES levels at the Morgan Hill site to the level stipulated in the contract. Activity 4.4.3Conduct an educational needs assessment in Morgan Hill and Hollister by fall semester 2003. Activity 4.4.4The results of the needs assessment will be used to realign off-site course offerings as necessary by spring semester 2004. Activity 4.4.5Appropriately increase the off-site course offerings in: Sub-Activity 4.4.5.1Business Sub-Activity 4.4.5.2CSIS Sub-Activity 4.4.5.3Fine arts Objective 4.5Assess the community education and contract education programs. Activity 4.5.1Determine the need for a seniors program by spring semester 2003. Activity 4.5.2Develop a self-supporting plan that does not rely on the general fund by spring semester 2003. Activity 4.5.3Develop a contract education plan by spring semester 2003 to produce net income of $100k per year by fall semester 2005 Objective 4.6Develop and implement a comprehensive marketing plan for college programs and services by spring semester 2003. Activity 4.6.1Increase number of media ads in support of Gavilan College programs and services in the community. Activity 4.6.2Annual growth targets established by enrollment management will be achieved. Objective 4.7Collaborate with the Gavilan College Educational Foundation as they develop their resources and potential. Gavilan College Technology Master Plan, 2002 - 2005 A. 6
  • 26. Activity 4.7.1Increase the level of support to the college from the Gavilan College Educational Foundation to $300 k annually by fall semester 2005. Gavilan College Technology Master Plan, 2002 - 2005 A. 7
  • 27. Appendix B: Statewide TCO Technical Support Guideline Comparison Overview: The California Community College Chancellor’s Office (CCCCO) has developed a Statewide Technology Plan commonly referred to as Technology II. A key section of the CCCCO Technology II Plan addresses the fact that “When educational institutions acquire computer hardware and software, they generally do so without factoring in the costs to support the equipment and infrastructure. As a result, there is often a lack of support to maintain, repair and improve performance of the equipment, as well as a lack of staff for training faculty, staff, and students. This creates delays and inefficient use.”2 The concept of determining the full cost of ownership (one-time and on-going costs, support, training, and replacement) is called Total Cost of Ownership (TCO). Gartner Group and the Telecommunications and Technology Advisory Committee (TTAC) worked to determine the appropriate TCO model for the community college environment. The purpose of this model is to serve as a guide for developing a baseline minimum requirement for Information Technology TCO. TTAC will review this model annually to determine adjustments to it as appropriate. As an example of TCO, the cost estimate for a PC is $3,506 per PC. This cost is comprised of the following model3: TCO Components Cost Percent of TCO Cost Hardware and software $1,794 51% Systems management support 762 22% End user support 417 12% Development support 148 4% Communications support 60 2% Training 325 9% Total $3,506 100% Therefore, as a college purchases a computer (i.e., $1,794), they should also budget for and allocate an additional $1,712 to support that computer over its expected useful life of 3 years. For more information on the TCO model, please refer to the CCC Technology II Plan. The TCO initiative model is categorized into four “Computing” areas: Student, Faculty, Administrative and Classified Staff, and Support Baselines (staffing). These areas identify the recommended minimum computing hardware, software, and support levels that Community Colleges should be providing. 2 CCC Tech. II Plan; Cost to Implement the Technology II Strategic Plan, pp. 21. 3 CCC Tech. II Plan; Cost to Implement the Technology II Strategic Plan, pp. 23. Gavilan College Technology Master Plan, 2002 - 2005 B.1
  • 28. Because technical support is such a critical area to this campus, the TCO section of the Technology Plan will focus on the number of technical staff required to provide adequate support to the Gavilan campus community. In order for Gavilan’s Philosophy and Vision Statements, as well as its Educational Goals to be successful, technical support issues must be addressed. The chart on the following page summarizes the technical support staff guidelines, and compares this guideline with current Gavilan College technical support levels. Gavilan College Technology Master Plan, 2002 - 2005 B.2
  • 29. Statewide TCO Minimum Technical Support Baseline Initiatives The following Chart summarized the statewide recommended minimum baseline staffing requirements under which a Community College should be operating. The intent of this chart is to show the comparison of the minimum recommended levels of support staffing with current levels of Gavilan Community College. The chart can be summarized to reflect that compared to the statewide minimum operating baseline recommendations, Gavilan College has a technical support staffing shortfall of approximately 24 technical support positions. TCO Support State Gavilan Gavilan Gavilan Staff Guidelines (State Actual Deficit Recommended) Computer 1 Tech/ 125 8 2.5 -5.5 Technician computers Computer lab 1 Lab Monitor/ 10 0 -10 Monitor 75 Computers Network 1 Network 2 .7 -1.3 Engineer/ Eng./ 500 Technician Computers Webmaster/ 1/4000 FTES 1.5 0.5 -1 Administrator/ Designer Instructional 1/100 FTEF 1.3 0 -1.3 Designer/ Technology Sp. Multi-media 1/300 FTEF 0.5 0.5 0 Technician Multi-media 1/200 FTEF 0.5 0.5 0 Production Sp. Gavilan College Technology Master Plan, 2002 - 2005 B.3
  • 30. TCO Support State Gavilan Gavilan Gavilan (State Staff Guidelines Recommended) Actual Deficit Technical 1/300 FTE 1 0 -1 Training Sp. (fac and staff) Instructional Application 1/ 200 FTEF 1 0 -1 Developer Communications 1/1000 FTE 1 0 -1 Tech. Helpdesk Technician 1/1000 FTES 1.2 0 -1.2 Technical 1.5 1/ 500 pc’s 2 -0.5 Manager Administrative 1/2000 FTES .5 .5 0 Systems Support Total w/Approved 30.5 6.7 -23.8 Hires Gavilan College Technology Master Plan, 2002 - 2005 B.4
  • 31. The TCO Support Staff Positions are defined below: Computer Technician: Installs, configures, repairs, and maintains computer hardware and software including servers and assistive technologies. Maintains network connectivity and provides customer support. Computer Lab/Classroom Technical Assistant: Provides simple technology maintenance and assists faculty and students during and out of class with technology issues. Network Engineer/Technician: Designs, installs, configures, repairs, and maintains campus backbone(s), networks, and WANs. Webmaster/Web Administrator/ Web Designer: Designs and maintains the district’s/ college’s Web infrastructure and Web site. Instructional Designer/Technology Specialist: Assists faculty with integrating technology into curriculum. Multi-Media Technician: Installs, configures, repairs and maintains multi-media equipment (satellite downlink, broadcast equipment, microwave, head-end delivery, etc.) Multi-media production specialist: Supports faculty with multi-media production, delivery, and operations. Technical Training Specialist: Trains staff and faculty. Runs a technology-training center. Instructional Application Developer/ Administrator: Designs, installs, configures, repairs and maintains software applications to support instruction (e.g., systems analyst, programmer, systems administrator roles) to include support for email, library systems, course management software, listserves, and news-feeds. Communications Technician: Installs, configures, repairs and maintains communications systems and wiring. Helpdesk Technician: Provides a central point of contact to receive reports of technical problems from students, faculty, and staff. Documents all requests and notifies appropriate service area. Provides technical answers to questions. Technical Manager: Manages technical personnel and sub-functions. Director or higher-level manager who supports instructional systems: Manages overall instructional technology function. Acts as liaison with academic administration. Gavilan College Technology Master Plan, 2002 - 2005 B.5
  • 32. Appendix C: Online Resources Library Technology Plan http://hhh.gavilan.edu/library/techplan.html Gavilan’s Distance Education Recommendations: http://hhh.gavilan.cc.ca.us/jmaringer/AccessTips/DistanceEd/distrecommend.html California Community Colleges Chancellor’s Office Access Guidelines for Students with Disabilities, August, 1999 http://www.htctu.fhda.edu/dlguidelines/final%20dl%20guidelines.htm California Community Colleges Chancellor’s Office Guidelines for Producing Instructional and Other Printed Materials in Alternate Media for Persons with Disabilities, August. 1999 http://www.htctu.fhda.edu/amguidelines/am33000.htm Gavilan College Technology Master Plan, 2002 - 2005 D.1
  • 33. Appendix D: Smart Classroom Prioritization List SMART CLASSROOM PRIORITIZATION LIST FEBRUARY 4, 2003 ROOM ITEM COST COMMENT TOTAL CUM 1 Library Computers 25,000 Allocated 25,000 25,000 SP03 2 SS 214 Lecture Hall 20,000 Can be done 20,000 45,000 Multimedia in two parts 3 ART 103 Projector 5,000 ART 103 5,000 50,000 TH 127 projector to TH 127 4 LS 104 Standard 12,000 12,000 62,000 Multimedia 5 PH 103 Standard 12,000 12,000 74,000 Multimedia 6 HOL 1 Laptop 3TV/ 3,000 5,400 79,400 VCR/DVD 2,400 7 TH 125 Lecture Hall 15,000 (Projector, 15,000 94,400 Multimedia Audio VCR/ DVD, Powerbook) 8 CH 109 Standard 12,000 12,000 106,400 Multimedia Completed Classrooms: Library, MH, SS 210, LS 101, HU 102, HOB, AL 101 (Needs Sound)

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