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    • ELWANDA M. BENNETT TRAINER - EXECUTIVE CONSULTANT – TECHNOLOGIST – INSTRUCTIONAL DESIGNER 15828 North Bend Court, Houston, Texas 77073 Email: training@elwanda.com Home: 281-209-3913 Fax: 281-209-0105 Workstation: 281-209-0104 Software Skills  Microsoft Office Certified in Word, PowerPoint, Excel, and Access  Strong RWD InfoPak, Insite RESITE, SAP Tutors, Visio, Flowcharter 2000 experience. Created and converted Word documents to InfoPak. Published documents in HTML format to intranet website per client’s specifications.  Adobe Acrobat, PhotoShop, Illustrator, FrameMaker, and PageMaker  Lotus and Corel Solution Developer SAP Experience Summary  SAP documenter/trainer since 1998  Strong PLM implementation experience with business workflow inbox  Proficient in HR module including Benefits, Compensation, Employee Management, Payroll, and Employee Self-Service functions and transactions with SAP  Other SAP module expertise include MM, PP, SD, FI, & CO  Wrote and documented business process procedures, software applications, training manuals and presentations for end users  Participated in international project teams working on customized solutions and large-scale SAP implementations  Created and maintained large volume documentation projects for various Information Technology staffs since 1988  Published SAP BPPs in InfoPak to intranet website for training purposes Relevant Technical Writing Skills  Documented applications and hardware with Adobe FrameMaker since 1996  Developed technical documentation and training material for Fortune 500 companies  Proficient in all versions of Windows with an emphasis on Microsoft & Adobe software  Documentation projects include servers, VPN (virtual private network) hardware, telecommunications devices, internet-based applications, and SAP  Designed document templates and styles  Edited and updated documents according to established standards  Translated documents into Spanish & French, demonstrated fluency in both languages (ability to speak, read, & write) 1
    • WORK EXPERIENCE DETAIL 1998 - 2003 Obsidian Technical Houston, Texas Clients: Compaq (DACG) Content/Curriculum Developer WebArchitech Cooper Cameron  Proficient in HR, MM, PP, FI & CO SAP modules  Created process flow charts that were linked to BPPs  Developed training programs  Recorded, wrote and edited BPPs using RWD InfoPak  Published BPPs in HTML format to an intranet website  Managed database containing InfoPak documents and performed extensive web work  Reviewed and edited SAPTutors (STT)  Designed courses and instructional material, including instructor guides  Prepared course materials for functional overview  Certified in Microsoft Office Suite 1996 - VersiConsulting Houston, Texas Present Client: Enron Corporation, North America, Energy Svcs. Trainer/Executive Consultant  Performed course development and instruction design for proprietary trading systems, market operations and volume management training materials  Delivered customized instructor-led training for pipeline operations & settlements  Conducted training for all trading regions across the United States  Designed graphics for corporate-wide communication initiatives  Wrote and contributed to technical documentation for four systems  Created FrameMaker templates and retained documentation files for team  Worked with project team on Settlements integration with SAP  Evaluated Personix and Business Objects plan for team  Assisted subject matter experts with transition to new systems 2000 - 2001 University of Houston Houston, Texas  Created and delivered instruction techniques courses  Designed and facilitated computer based training development courses 1996 - 2000 Houston Community College System Houston, Texas Clients: Various Faculty Member/Instructor  Created training materials for PC courses  Delivered computer instruction  Generated reports on Windows NT and other software  Supported Workforce Development 1997 - 1999 Romac International (formerly, Source Services) Houston, Texas Client: Koch Energy Trading & and others Contract Software Consultant  Drafted disaster recovery plans  Organized desktop support standards for the trading floor  Authored workstation support plans and procurement procedures  Conducted software testing and research  Installed, rolled-out and setup both hardware and software  Programmed WordBasic macros for special merge sequences  Wrote trade management system software manual  Supported Microsoft Products for trading floor  Coordinated vendor demonstrations for trading software  Windows 95 migration and training support 2
    • 1996 - 1997 Gwen Brown & Associates Houston, Texas Clients: Houston Lighting & Power (Reliant Energy) Contract Trainer/Instructor  Delivered instruction for the following software: Microsoft Office 97 (designed & delivered help desk course) WordPerfect, Novell Netware/Saber, Borland ReportSmith, Lotus Notes, Freelance Graphics, Windows 95 (implementation training) 1996 to 1998 Cross-Platform Computer Consulting Katy, Texas Clients: Houston Happenings Contract Software Consultant  Configured desktop PC’s  Provided ongoing technical support for special products  Enhanced FileMaker Pro 4 databases 1994 to 1998 Cross-Platform Computer Consulting Houston, Texas Clients: The Hall Group Contract Software Consultant  PowerPoint Presentation Support  Access database development  Microsoft Word support serving as Hot Project Team Member  Project 98 consulting 1996 - 1998 Cross-Platform Computer Consulting Houston, Texas Client: International Investors Group Contract Software Consultant  Legal – Real estate transaction support  Administration management  Symantec Act! Project consulting  Emergency Word Processing Support 1996 Marion Graphics Houston, Texas Client: Exxon Contract Software Consultant  Designed cross-platform workgroup templates  Programmed Word Basic for customized software product 1996 CDI Information Services Houston, Texas Client: Texaco Contract Technician  Performed MAC (Moves, Adds & Changes) support and cleared job tickets  Configured laptops  Installed and configured hardware and other devices  Configured software for desktops  Repaired broken PC’s 1994 - 1997 Co-Counsel Houston, Texas Clients: Weil, Gotschall & Manges - Davis & Shank Contract Word Processing Glidden Partners - Verner, Liiphert, McPherson & Hand Support/Software Consultant Hutchinson & Grundy - Adams & Reese  Maintained large documents  Supported file format conversion between Word & WordPerfect  WordPerfect 5.1 for DOS to WordPerfect for Windows troubleshooting  Cross-Platform Legal Word Processing Support  Performed documentation conversion from three distinct software systems  Used document management software – SoftSolutions by Novell  Edited and generated legal documents for attorneys 3
    • 1996 Shell Oil Company Houston, Texas Client: Human Resources Contract Admin. Support  Created PowerPoint presentations  Designed Access database to track human resource health plans  Maintain pension and employment records  Performed Word Processing Support 1996 University of Houston Houston, Texas Client: College of Education Cross-Platform Support  Macintosh product support  Excel troubleshooting  Conducted high-volume mail merges 1996 Lockheed-Martin Houston, Texas Cross-Platform Word Processing Support Software Consultant  Maintained RFP’s in WordPerfect for the PC and the Macintosh  Supported graphics department for WordPerfect PC tasks  Developed macros to streamline import and conversion process 1995 - 1996 O’Quinn, Kerensky, McAninch & Laminack Houston, Texas Clients: Various Project Leader  Legal Assistant, Medical Records Analyst, Coder  Developed reports for Access database  Generated medical records analysis reports  Created pleadings and discovery for toxic torts  Conducted client interviews  Managed documentation & evidentiary projects 4