Computer Support
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Computer Support

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Computer Support Computer Support Presentation Transcript

  • Law School Computing Services 9/8/2008
  • Org Chart Associate Dean for Library & Computing Services (Dean Hazelton) Client/Network Services Information Systems Multimedia Services
  • About Lawhelp
    • Lawhelp is the Help Desk component of the Law School’s Computing Services department.
    • We provide students with comprehensive support for:
    Software and services needed to fulfill academic responsibilities Issues that affect the stability and security of the UW network View slide
  • About Lawhelp
    • Examples of what we support:
    Connecting to the Gates Hall wireless network Printing to Pharos printers Virus/worm infections, security patching for software, including Microsoft Windows and OS X View slide
  • About Lawhelp
    • Examples of what we do not support:
    Operating system reinstallations Training for productivity or business suite software Laptop/desktop hardware issues (we can offer advice, but you must contact the manufacturer for repair service.) Data recovery
  • About Lawhelp
    • Obtaining technical support:
    • Via email: lawhelp@u.washington.edu
    • In person: William Gates Hall room 223
    • From September 8-12, walk-in technical support is available by appointment only.
  • C&C vs. Lawhelp
    • UW Technology (formerly C&C)
    Lawhelp = UW Law School computer support Supports computing resources that are used by all UW schools (not just the Law School). Responsible for what goes on "behind the scenes" with the UW network, including email accounts ending in 'u.washington.edu,' and UW NetIDs. Supports computing resources that are used solely by the Law School. Acts as a liaison between Law School students and UW Tech for some networking and UWNetID-related issues.
  • Patching Your Computer
    • Before using the UW network...
    • Windows Vista users:
    • Visit http://update.microsoft.com
    • Windows XP users:
    • Install Service Pack 3; visit http://update.microsoft.com
    • Users of earlier Windows versions:
    • Upgrading is strongly recommended!
    • OS X users:
    • Check Software Update (in the Apple menu) for any security-related updates
  • Passwords
    • Although passwords are the most important link in the computing security chain, they are often the weakest.
    • A strong password:
    • Is at least eight characters long
    • Uses numbers, special characters (such as !,@,#,$,%,&, etc), and case-sensitive letters
    • Avoids the consecutive repetition of a character
    • Avoids using obvious passwords like your last name, birthday, etc.
    • Is actually a passphrase, including punctuation and spaces
    • Don’t share your password with anyone!
  • Antivirus software
    • Uninstall your current antivirus software and install McAfee VirusScan (for Windows and/or OS X) instead.
    Most preinstalled antivirus programs are trial versions - once it expires, you have to pay for a subscription to keep it updated Updates are free while you’re at the UW Full technical support is provided
  • Antivirus software
    • There are 2 ways to obtain McAfee VirusScan:
    • Download from
    • PCs: https://www.washington.edu/uware/virusscan/
    • Macs: https://www.washington.edu/uware/virex/
    • -or-
    • Purchase the UWICK kit at the UW Bookstore
    • (only $1)
  • Stopping Spyware
    • Anti-spyware utilities for Windows:
    • Spybot Search & Destroy
    • www.safer-networking.org/en/download/index.html
    • Ad-Aware
    • www.lavasoftusa.com/products/ad_aware_free.php
    • Alternatives to Internet Explorer:
    • Mozilla Firefox
    • www.getfirefox.com
    • Opera
    • www.opera.com
  • Wireless Network Access You will be prompted to login with your UW NetID when a website outside of the washington.edu domain is first accessed. Wireless access is available throughout all of William Gates Hall. Your network connection will be disabled by UW Tech if your system negatively impacts the UW network in some way – contact Lawhelp if this occurs.
  • Wireless Printing
    • You can wirelessly print to the Law School’s two pay-per-job Pharos printers:
    • Room 222 (Law School computer lab)
    • Floor L1, Library Copy Alcove
    • Instructions for wireless printing can be found on the Law School Computing Services website:
    • http://www.law.washington.edu/Computing
  • Using a computer on an exam
    • In order to use your computer on an exam, the Law School requires you to secure it with ExamSoft’s SofTest software.
    • ExamSoft software requires Microsoft Windows, and does not work within any Mac OS version, including OS X.
  • Using a computer on an exam
    • If you have a Macintosh laptop with Intel-based hardware, you can run Examsoft within Microsoft Windows (XP and Vista) via Boot Camp.
    • At this time ONLY Boot Camp is allowed – no other dual boot or virtualization software is permitted on a Mac laptop which is used for an exam.
  • Taping Requests
    • Get permission from your professor
    • Fill out the form at
    • Accessed from the course website
    https://www.law.washington.edu/students/forms/recrequest.aspx
  • Podcasts
    • Accessed from the course website
    • You need an RSS Aggregator
    • We support
      • iTunes
      • Firefox 3
      • Internet Explorer 7
    • You do not need an iPod
  • Useful websites
    • Law School Computing Services
    • http://www.law.washington.edu/Computing/
    • UW Technology (formerly C&C):
    • http://www.washington.edu/computing/
    • About your UWNetID:
    • http://www.washington.edu/computing/uwnetid/
    • Email at the UW:
    • http://www.washington.edu/computing/email/
    • Wireless networks at the UW:
    • http://www.washington.edu/computing/wireless/
    • UWICK:
    • https://www.washington.edu/uware/uwick/
    • Microsoft Update:
    • http://update.microsoft.com/microsoftupdate
    • Microsoft’s Protect Your PC site:
    • http://www.microsoft.com/protect
  • Thanks for your time! For more information, visit the Computing Services website at www.law.washington.edu/Computing