Chapter 9 - Troubleshooting
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Chapter 9 - Troubleshooting Document Transcript

  • 1. Chapter 9 - Troubleshooting Chapter Overview Status Messages Controller Status Messages Preliminary Troubleshooting The General Checkup Macintosh Environment Checkup PC Environment Checkup ENCAD NovaJet Troubleshooting The NovaJet General Checkup Specific NovaJet Troubleshooting Miscellaneous Troubleshooting Calling for Technical Support Troubleshooting Information ______________________________________ Troubleshooting 9-1
  • 2. Notes 9-2 Troubleshootingbb _____________________________________
  • 3. Introduction Whether you are a new user of the Accel-a-Graphix CT4 controller or an old pro, this chapter can help you correct most problems encountered. You will find as you go through this section that printing issues usually derive from one of four areas: applications, computer hardware, printer, or controller hardware. This chapter covers the controller hardware. It starts with status messages and a preliminary troubleshooting procedure. Then it goes over miscellaneous troubleshooting. The final section provides specifics on XANTÉ Technical Support and how to place a service call. Status Messages Often, you can solve questions by checking the display window on your controller’s front panel for status or service messages. Controller Status Messages The following messages alert you to the general status of your controller or to situations which you can solve easily without a long troubleshooting process or a service call. Accel-a-Graphix The power to the controller has been turned on and the controller is coming up to full power before beginning to initialize. CONNECT PRINTERX A printer is enabled through PostScript but not attached to the controller. The X will be replaced by the number of the printer which is enabled but not attached. ______________________________________ Troubleshooting 9-3
  • 4. FIRST JOB The controller is checking to see if there is an initializing file (such as STARTPAGE) which needs to be run. INITIALIZING The controller is warming up, performing setup routines, and getting ready to go on line. NO DISK The controller has been powered up without a formatted disk. To remove this message, turn off the controller and access the controller board and bays (see chapter 3 for details). Make sure the cable connecting the main disk (and any optional disks) to the controller board is firmly attached. Then turn the controller on again. You can use Command Center’s Get Info feature to view information about your controller’s hard disk. NO PRINTERS The controller is on but either no printers are attached or the printers are not turned on. OFFLINE The controller is off line which means it is not ready to receive and process data. PRINTER1 OFFLINE The particular printer is attached but not accepting data for some reason. This may be due to a bad or incorrectly seated cable. The example is for printer 1; the number in the command indicates which printer is offline. PROCESSING The controller is processing a job, getting it ready to print. READY/IDLE The controller is on line and ready to accept a print job. 9-4 Troubleshootingbb _____________________________________
  • 5. READY/PRINTING The controller is completing a print job and ready to accept a new job to begin processing. RESET TO STOP The controller has been taken off line during an active job. RESETTING JOB The controller is resetting after the Reset ↑ key has been pressed and an active job has been cancelled. TEST PRINT The controller is printing a test page when the controller is off line and not working within the menu structure. WAITING The controller is waiting to receive more data on a job before printing. Preliminary Troubleshooting Preliminary troubleshooting covers both a general once over of the controller and then specific checks depending on the environment, Macintosh, PC, or Ethernet. The General Checkup If you experience problems printing, the following quick checkup may provide an easy, fast solution regardless of your printing environment. • Make sure the power cord is plugged into the controller and the power source. • Make sure the power source is working. • Make sure all cables are connected and seated properly. ______________________________________ Troubleshooting 9-5
  • 6. Depending on your working environment, either go to the next section, “Macintosh Environment Checkup” or skip to “PC Environment Checkup” later in this chapter. Macintosh Environment Checkup In a Macintosh environment, if you experience printing problems the following quick checkup may provide an easy, fast solution. • Make sure all LocalTalk cabling and transformer boxes are connected correctly. If there are any open sockets, close them with terminating resistors. See “Connecting in a Macintosh Environment” in chapter 2 for details. • Make sure you select the correct PSPrinter icon and your controller, and verify that LocalTalk is active in the Chooser. • Make sure the correct PSPrinter file is in your System Folder. • Make sure you install screen fonts to match the printer fonts you use. • If you have an Ethernet setup, make sure all Ethernet cabling is connected correctly. See your network documentation for details. • If you have an Ethernet setup, open the Control Panel, click Network, and make sure EtherTalk is selected. PC Environment Checkup In a PC environment, if you experience printing problems the following quick checkup may provide an easy, fast solution. 9-6 Troubleshootingbb _____________________________________
  • 7. • Make sure your application, controller, and computer communications settings all match. You can check and change controller settings through the front panel (see “The Configuration Menu Structure” in chapter 5). See your application and computer documentation for checking and changing those respective settings. • If the front panel displays WAITING, try sending an end- of-job marker using the XANTÉ Utilities D.PS file. If the previous job lacked this marker, the controller expects more data and will not print until it receives the end-of-job. See “PS_FILES Directory” in chapter 4 for details. ENCAD NovaJet Troubleshooting This section cover NovaJet troubleshooting starting with a general checkup of the printer and then covering specific situations. The NovaJet General Checkup If you experience problems printing with your NovaJet printer, the following quick checkups may provide an easy fast solution regardless of your printing environment. • Make sure the printer is connected to its power source and the power source is active. • Make sure all cables are connected and seated properly. • Make sure the plotter, controller, and computer I/O settings match. • Make sure that when you turn the printer on, it counts through its memory. • Make sure the jets are firing correctly by running a test prime. • Do a color calibration on the printer. ______________________________________ Troubleshooting 9-7
  • 8. If you cannot complete any of the previous checkups, the printer has a problem and you need to contact ENCAD support. If you complete the previous checkups continue with the NovaJet general Checkup. • Locate a file which you know is good, such as the harleyd.rtl sample file that comes with your ENCAD software. If you are not networked, copy the file directly to the printer. If you are networked, copy the file over the network to the printer. If this fails, try sending the file from an alternate computer. If problems sending the file to the printer continue, there may a bad connection on the computer or the network. • Try printing the file from several different applications directly to the printer or over the network. If the file does not print from one application but does print from several others, it is probably an application problem. In this case contact your application vendor for suggestions. Specific NovaJet Troubleshooting § The printer’s keypad works incorrectly. It locks up, does not function as it should, or there is no display. ∞ Possible Solutions: • Check the printer’s display for any message that may indicate a problem. • Look over the keyboard for any visible damage. • Cycle the power on and off to see if the keypad will resume functioning correctly. • Check the firmware to be sure it is loaded correctly. • Make sure connections to and from the MPCB are secure. If so, install a new MPCB to see if it corrects the situation. 9-8 Troubleshootingbb _____________________________________
  • 9. § The printer makes a lot of noise when in use. ∞ Possible Solutions: • Check the printer’s display for any message that may indicate the problem. • Make sure the printer is clean and the carriage is not blocked in any way. • Check the drive belt to be sure it is not loose or slipping. • Make sure the media is in good shape and feeding correctly through the printer. § Gradiation bands appear on the printed image. ∞ Possible Solutions: • Make sure all ink heads are firing properly. • Lower the print speed in the PPD to Default or slower. • Disable the printer's bidirectional printing capability in the PPD. ______________________________________ Troubleshooting 9-9
  • 10. Miscellaneous Troubleshooting This section covers miscellaneous troubleshooting. § The controller powers up, but I cannot print from my application. ∞ Possible Solutions: • Make sure all cables are connected and seated properly. • Make sure the controller is on line. The On Line key LED should be lit and the display window should read READY/IDLE or READY/ PRINTING. If not, press the On Line key once to put the controller on line. • If you work in a Macintosh environment, make sure the controller is selected in the Chooser. § All the lights on the controller are staying on. ∞ Possible Solution: • Be patient. Each time you turn your controller on, a RAM test is performed. For controllers with large RAM sizes, this test can take a little longer. § When downloading a font or PostScript file using System 7, the Macintosh displays the message, “Looking for PSPrinter...” and then “Cannot find printer on chooser”. ∞ Possible Solutions: • Open the System Folder and view by icon. • Open the Extensions folder and view by icon. • Drag the PSPrinter driver out of the Extensions folder and into the System Folder. 9-10 Troubleshootingbb _____________________________________
  • 11. • Remove any LaserPrep files from the System and Extensions folders. • Turn both your Macintosh and controller off and then back on again. • Select the Chooser from the Apple menu, make sure LocalTalk is active, and select the controller. • If you have an Ethernet setup, select Control Panels from the Apple menu; then select Network and make sure EtherTalk is selected. • Continue printing as usual. § The Controller does not show up on the Chooser. ∞ Possible Solutions: • Check for proper termination on all LocalTalk cables and boxes. See “Connecting in a Macintosh Environment” in chapter 2 for details. • If you have an Ethernet setup, make sure all Ethernet cabling is connected correctly. See your network documentation for details. • Make sure the current interface is enabled. • Disable all background printing and print spoolers. • Try a new cable between your Macintosh computer and the controller. • Reboot the controller and your computer. Try selecting the controller from the Chooser again. ______________________________________ Troubleshooting 9-11
  • 12. Calling for Technical Support You can solve most controller problems by following the suggestions in this chapter. Be sure to read this chapter before calling for technical support. If these solutions do not work, gather the following troubleshooting information, and then call XANTÉ’s Technical Support. Troubleshooting Information • The model of your controller (Command Center’s Get Info and Print Info options provide this information) • The current controller firmware version (Command Center’s Get Info and Print Info options provide this information) • The type of computer and the operating system (version number) you are using • The current emulation and interface in use (and protocol if using the serial interface) • The amount of controller memory (Command Center’s Get Info and Print Info options provide this information) • The application(s), including version(s) used • A full description of the problem • A list of status messages if they appear If you have the troubleshooting information available when you call, it helps our technicians serve you more quickly. You also have a choice of phone, fax, or bulletin board support. 9-12 Troubleshootingbb _____________________________________
  • 13. XANTÉ Phone Support Before you call for support, be sure to gather the information listed in the previous section, “Troubleshooting Information.” Contact XANTÉ’s Technical Support at 800-926-8393 in the US and Canada, at 95-800-926-8393 in Mexico, and at 334-342-4846 elsewhere from 7 a.m. until 7 p.m. Central time Monday through Thursday and 7 a.m. until 6 p.m. Friday. This means that most weekdays if you are in the continental US, you can reach support during normal business hours from 8 a.m. until 5 p.m. regardless of your time zone. If the technical lines are busy, you will be given a call number and your call will be placed next in line for the first available technician. XANTÉ Fax Support You have an option of 24 hour fax support. XANTÉ’s Technical Support fax number is 334-342-4635. If you decide to use our fax support, be sure to include the information listed under “Troubleshooting Information” earlier in this section. Also, indicate whether you wish the response to be faxed or phoned and include your appropriate number. XANTÉ Bulletin Board Support XANTÉ provides a 24 hour technical service bulletin board. The board number is 334-342-4746. The setup is 8 data bits, no parity, and one stop bit with baud rates up to 14,400. Before you use the bulletin board, be sure to gather and include the information listed under “Troubleshooting Information” earlier in this section. New users can log on as new. The XANTÉ bulletin board contains the latest utility files, and technical bulletins will be added as they become available. You can also use the bulletin board to upload problem files for us to test. ◊◊◊ ______________________________________ Troubleshooting 9-13
  • 14. 9-14 Troubleshootingbb _____________________________________
  • 15. Appendix A Application Notes ____________________________________ Application Notes A-1
  • 16. Notes A-2 Application Notesbb ___________________________________
  • 17. Introduction This appendix provides some helpful information and hints on working with some of today’s most popular applications. FreeHand FreeHand is one of today’s most popular illustration programs. The XANTÉ Utilities disk includes special printer description files to use with FreeHand. You need to install the file required by your version of FreeHand and the environment you work in. In a PC Environment If you work in a PC environment, FreeHand works with the XANTÉ Utilities Windows printer description file; see the “Windows Setup” section in chapter 4 for details on installing this file. In a Macintosh Environment If you work in a Macintosh environment, FreeHand uses files known as PPD files (PostScript Printer Description files). See the “Drivers Folder” section of chapter 3 for information on which driver to install and where to install it. When you print, use the Accel-a-Graphix PPDs to obtain the best quality from your XANTÉ controller. Changing to the required PPD depends upon what version of FreeHand you are using. This section covers versions 3.1 and 4.0. If you have another version, check the application documentation for details on selecting the PPD. FreeHand 3.1: Use the following procedure to change to the required PPD. 1. Choose Print from the File Menu. ____________________________________ Application Notes A-3
  • 18. 2. Click the Change... button in the Print Dialog Box. The Print Options window appears with four pop-up menus, Printer Type, Paper Size, Optimized Screen, and Transfer Function. 3. Select the Printer Type box and hold the mouse button down. A list of printers appears. 4. Locate the Accel-a-Graphix listing. It should appear at or near the top of the list. 5. Choose the Accel-a-Graphix driver from the list. The pop-up menu closes and the selected driver appears in the Printer Type field. 6. Select the Paper Size box and hold the mouse button down. A pop-up menu appears with a list of available sizes. (The default size is letter.) 7. Choose the desired size. The pop-up menu closes and the selected size appears in the Paper Size field. 8. Select the Optimized Screen box and hold the mouse button down. A pop-up menu appears with available combinations of lpi (lines per inch) screen rulings and printer resolutions. 9. Choose the desired lpi/resolution combination for the screen from the Optimized Screens or choose one in the Other... selection and enter your own choices. The pop-up menu closes and the selected screen appears in the Optimized Screen field. Note: To get the best results from the printout, choose Default from the Transfer Function box pop-up menu. 10. Click OK to verify selections. The Print dialog box reappears. Your new selections appear in the dotted outline box at the bottom of the Print dialog box. 11. Click Print to send the job to the printer. A-4 Application Notesbb ___________________________________
  • 19. FreeHand 4.0: Use the following procedure to change to the required PPD. 1. Choose Print from the File Menu. 2. Click Print... in the lower left corner (not the upper right) of the Print Dialog Box. The Print Options window appears. 3. Click Select PPD... A list of printers appears. 4. Locate the Accel-a-Graphix listing. It should appear at or near the top of the list. 5. Click the Accel-a-Graphix driver. The pop-up menu closes. 6. Click the Paper: box and hold the mouse button down. A pop- up menu appears with a list of available sizes. 7. Choose the desired size. The pop-up menu closes and the selected size appears in the Paper: box. 8. Click the Halftone Screen box and hold the mouse button down. A pop-up menu appears with available combinations of lpi (lines per inch) screen rulings and printer resolutions. 9. Choose the desired lpi/resolution combination for the screen from the Halftone Screens or choose the Other... selection and enter your own choices. The pop-up menu closes and the selected screen appears in the Halftone Screen box. Note: To get the best results from the printout, choose Default from the Transfer Function pop-up menu. 10. Click OK to verify selections. The Print dialog box reappears. Your new selections appear in the dotted outline box at the bottom of the Print dialog box. 11. Click Print to send the job to the printer. ____________________________________ Application Notes A-5
  • 20. QuarkXPress QuarkXPress is a popular layout program. The XANTÉ Utilities disk includes special printer description files to use with QuarkXPress. You need to install the file required according to the program’s version and the environment you work in. In a PC Environment If you work in a PC environment, QuarkXPress works with the XANTÉ Utilities Windows printer description file; see the “Windows Setup” section in chapter 4 for details on installing this driver. For QuarkXPress versions 3.3 or later, install the QuarkXPress PDF by copying the XTAGROM1.PDF file from the utilities disk to the XPRESSPDF subdirectory. To do this type the following: C:>COPY A:PDFXTAGROM1.PDF C:XPRESSPDF ↵ In a Macintosh Environment If you work in a Macintosh environment, QuarkXPress uses a file known as a PDF file (PostScript Description File). See the “Drivers Folder” section of chapter 3 for information on which file to install and where to install it. When you print, use the Accel-a-Graphix PDF file to obtain the best quality from your XANTÉ printer. Make sure you choose “Accel-a- Graphix” in the Page Setup dialog box. When printing tiff images, select the image, then go to Style and select “Other Screen.” Then, you can select your own specifications for screen setting, angle setting, and dot pattern. Once you select settings, save the document to retain the settings when the document is reopened. A-6 Application Notesbb ___________________________________
  • 21. PageMaker PageMaker is a popular layout program. The XANTÉ Utilities disk includes special files to use with PageMaker. You need to install the file required by your version of PageMaker and the environment in which you work. In a PC Environment If you work in a PC environment, PageMaker works with the XANTÉ Utilities Windows printer description file; see the “Windows Setup” section in chapter 4 for details on installing this file. Install the PageMaker 5.0 PPD by copying the XTAGROM1.PPD file from the utilities disk to the USENGLSHPPD4 subdirectory in the Aldus directory. To do this, type the following: C:>COPY A:XTAGROM1.PPD C:AldusUSENGLSHPPD4 ↵ In a Macintosh Environment If you work in a Macintosh environment, PageMaker works with files known as PPD files (PostScript printer description files.) See the “Drivers Folder” section of chapter 3 for information on which file to install and where to install it. After you install the PPD file for your version of PageMaker, changing to the required PPD depends upon what version of PageMaker you are using. This section covers versions 4.2 and 5.0. If you have another version, check the application documentation for details on selecting the PPD. PageMaker 4.2: After you install the PPD file for your version of PageMaker, use the following procedure to select the desired PPD file. ____________________________________ Application Notes A-7
  • 22. 1. Open your PageMaker document. 2. Choose Print from the File menu. The print dialog box appears with a Printer option in the bottom half of the window. 3. Select the Printer option box and hold the mouse button down. A pop-up menu appears with a list of available PPD files. 4. Choose the Accel-a-Graphix PPD. The pop-up menu disappears and the selected file appears in the Printer box. 5. Make any other selections you want in the Print dialog box. 6. Click Print to send the job to the printer. PageMaker 5.0: After you install the PPD file for your version of PageMaker, use the following procedure to select the desired PPD file. 1. Open your PageMaker document. 2. Choose Print from the File menu. The print dialog box appears with a Type option in the top half of the window. 3. Select the Type option box and hold the mouse button down. A pop-up menu appears with a list of available PPD files. 4. Choose the Accel-a-Graphix PPD. The pop-up menu disappears and the selected file appears in the Type box. 5. Make any other selections you want in the Print dialog box. 6. Click Print to send the job to the printer. AutoCAD 12 for PostScript AutoCAD is an engineering design package. This section covers how to configure AutoCAD to print to your controller and once that is done, how to print from AutoCAD. A-8 Application Notesbb ___________________________________
  • 23. Configuring AutoCAD 12 After you install AutoCAD release 12, configure the program to print to the controller using the following procedure. 1. Select Configure from the File menu. A Configure menu appears. 2. Select Configure plotter. The Plotter Configuration menu appears. 3. Select Add a plotter configuration. The Available Plotters screen appears. 4. Select Postscript Device ADI 4.2 - by AutoDesk, Inc. 5. Under Supported Models, select 300 dpi. The question “Do you want color?” appears. 6. Select Yes to answer the question. Then, the question, “Do you wish to append a ^Z?” appears. 7. Select NO. The question “Is your PostScript device connected to a <S>erial or <P>arallel port?” appears. 8. Select the port the controller is connected to, serial or parallel. 9. Enter the address of the port you selected or press the Enter key if there is no change. 10. Check over your device location, and if you are satisfied, press the Enter key for no changes. The question “Do you want to change anything?” appears. 11. Check over the list for all the selections. If you want to make changes, type YES and press the Enter key; then make the desired changes. If not, type NO, press the Enter key. The message “Enter a description for the plotter:” appears. 12. Enter the name you would like for the printer to have (such as Sales). ____________________________________ Application Notes A-9
  • 24. 13. Select Exit to the Configure menu. At this point you have configured AutoCAD to print from your controller. Printing from AutoCAD 12 After you configure AutoCAD to print from your controller, use the following procedure to print from AutoCAD. 1. Open your AutoCAD program. 2. Select Plot from the File menu. The Plot Configuration window appears (fig. A.1). Plot Configuration Device and Default Information Paper Size and Orientation Accel-a-Graphix CT4 Inches Device and Default Selection... Size... User MM Pen Parameters Plot Area 16.50 By 10.50 Pen Assignment... Optimization... Scale, Rotation and Origin Additional Parameters Rotation and Origin... Display Hide Lines Plotted Inches = Drawing Units Extents 10.5 9 Limits Adjust Area Fill Scale To Fit View Windows Plot To File Plot Preview Views... Window... File Name... Preview... Partial Full OK Cancel Help Fig. A.1 The Plot Configuration Window 3. Click Device and Default Selection…. A pop-up menu appears with a list of available printers. Choose the controller you configured with the ADI - 4.2 driver. The pop-up menu disappears and the selected controller appears in the Plot Configuration window. A-10 Application Notesbb ___________________________________
  • 25. 4. Click Size in the Paper Size and Orientation box. A window appears where you can enter or select the height and width of the paper you are using. 5. Enter or select the width and height of the paper which you are going to use respectively in the Width and height fields. Then, click OK and the Plot Configuration window appears again. 6. Make sure Scale to Fit is selected in the Scale, Rotation, and Origin box. 7. Select OK. Now you are ready for plotting your document to the controller. Refer to your AutoCAD manual for further details on printing from AutoCAD. AutoCAD Tip: To make the controller the default so that you do not need to select it each time you open a document, use the following procedure. 1. Open an AutoCAD document. 2. Select Print from the File menu. 3. Click and hold on the Printer box. A window appears listing printer drivers. 4. Click Cancel. 5. Save the document. The next time the document is opened, the controller will be the default printer. Use this same process with any other documents that were created and saved with a different printer selected as the output device. ____________________________________ Application Notes A-11
  • 26. Adobe Separator 5.0 (Macintosh) Adobe Illustrator and Adobe Separator come bundled together. The Adobe Illustrator 5.0 application does not operate with a PostScript printer description (PPD) file. However, Adobe Separator 5.0 requires a PPD file on the 4.0 Adobe Specifications. The PPD files are in the PM 5.0 PPDs folder on the Macintosh XANTÉ Utilities that comes along with the printer. Choose the PPDs without the PM50 extensions and copy them into any folder on the Macintosh. In your application, you will get the option “Open PPD.” If you click on this option, you can tell Adobe Separator where the chosen PPD file is located on the Macintosh. MultiAd Creator The Accel-a-Graphix PPD (XTAGROM1.PPD) should be placed in the PPD folder in the MultiAd Creator folder. ◊◊◊ A-12 Application Notesbb ___________________________________