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A comprehensive two-day hands-on workshop


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  • 1. member of: Presented by: Apple Consultants Network ® A comprehensive two-day hands-on workshop Learn step-by-step techniques for pinpointing, diagnosing and solving hardware and software malfunctions, upgrading and boosting your system’s performance Featuring hands-on learning with the latest Macintosh computers and peripherals—including the very latest tips and techniques on OS X!
  • 2. Learn how to Troubleshooting and maintaining your Mac doesn’t have to be a time-consuming, optimize the “hit-or-miss” proposition—or cost you or your company a fortune! performance In this intensive two-day workshop, you’ll get an in-depth look at the Macintosh® operating system (OS)—including the System and Finder™— of your Mac — ® as well as individual Macintosh components and how they function. You’ll learn how to identify the components most likely to fail and how to apply tested, step-by-step strategies for isolating tricky problems that can make and how to troubleshooting and repair time-consuming and frustrating. Plus, you’ll learn about the latest Macintosh technology—including OS 9 and OS X—so you can make informed decisions about upgrading. troubleshoot What you’ll learn and how you’ll benefit and make Diagnosing and troubleshooting … You’ll learn what to try first when things go wrong … how to decipher error messages … how to tell repairs when what type of Mac behavior is symptomatic of a larger problem … where the most common types of malfunctions occur … and which hand tools, diagnostics and software utilities you’ll need for pinpointing it acts up! and fixing problems. Repairing … Once you know what the problem is, you’ll be able to fix it quickly and easily with these techniques: How to disassemble and remove malfunctioning parts—and how to install new ones … how to solve resource conflicts and incompatibilities … the steps you can take to recover “lost” data … and tips and advice for deciding when it’s best to repair a component or replace it. Upgrading … Find out when you can save money by adding newer and faster cards and components to your existing system—and when it’s better to buy a new one … how to tweak your system to run faster … and the latest information on CPUs, RAM, hard disks, video adapters and peripherals that can enhance your Mac’s performance and extend its usefulness. Maintenance … You’ll learn the simple steps you can take today to keep performance problems to a minimum … safeguard files from viruses … and avoid the environmental conditions that wreak havoc. Networking … Find out how to connect your Mac to a LAN, WAN or Internet Service Provider (ISP) … how to configure an Ethernet® connection … common network security issues … how to protect your data … and how to integrate into a Windows®-based network. Apple®, Mac®, iMac®, Macintosh®, AppleTalk® and FireWire® are registered trademarks of Apple Computer, Inc. Finder™, Apple Remote Desktop™, Quartz™ and ResEdit™ are trademarks of Apple Computer, Inc. Ethernet® is a registered trademark of the Xerox Corporation. Zip® and Jaz® are registered trademarks of the Iomega Corporation. Windows® and Windows NT® are registered trademarks of the Microsoft Corporation. ORB™ is a trademark of Castlewood Systems Inc. Apache® is a registered trademark of the Apache Digital Corporation. CompuMaster claims no ownership interest in the trademarks. Hands-On Learning and Instructor Demonstrations The best part of all is that you won’t have to wait until you leave the workshop to roll up your sleeves and get to work. During the workshop, you’ll work in small groups to disassemble a Mac, examine each component and practice diagnosing and troubleshooting common problems firsthand. Plus, you’ll benefit from numerous instructor-led demonstrations, presented via computer screen projection, that will serve as valuable blueprints for finding your way around Mac systems and networks. 2 2
  • 3. Troubleshooting and Maintaining Learn step-by-step techniques for pinpointing, the Macintosh ® diagnosing and solving hardware and software malfunctions, upgrading and boosting your system’s performance The Macintosh® has been heralded as the machine that revolutionized personal computing. Its simplified graphical user interface and other intuitive features make it easy to perform any business or personal task. Yet if you’ve ever experienced a “crash” right in the middle of a critical deadline or spent hours of valuable time trying to get to the root of a malfunction, you know just how disastrous a problem can be. And that’s exactly why we’re bringing you this information-packed, two-day workshop—to make diagnosing, troubleshooting, repairing and upgrading the Mac® almost as easy as operating one. Whether you’re a repair specialist who wants to get up to date fast on the latest in Mac Hands-On Labs technology or the office computer troubleshooter who needs a dose of professional training, this Lab 1: Basic skills workshop will equip you with the tools, and safety techniques and skills you need to test, diagnose Lab 2: Remove and and repair your Macintosh system when disaster install major hardware strikes—and the preventive measures you can components practice to avoid many common problems in Lab 3: Identify the first place. incorrectly Through hands-on learning and instructor-led installed RAM demonstrations, you’ll learn how to troubleshoot Lab 4: How to test and repair and handle problems with every major your hard drive Macintosh component: Lab 5: Creating an optimized Extension set • RAM, expansion cards and the Lab 6: Configuring a power supply TCP/IP address • Monitors, printers, keyboards, scanners Lab 7: Setting up file sharing and and mice/trackballs establishing system security • Hard drives, floppy drives, backup Lab 8: Remote administration with tapes, CD-ROMs and removable Apple Remote Desktop™ storage devices (Apple® Network Assistant) Lab 9: Hardware/software Plus, you’ll receive a CD containing public domain troubleshooting and shareware software … a workbook filled with Lab 10: Connecting to OS X®file clear, step-by-step instructions, illustrations and sharing and Apache , the charts that will serve as a ready reference for all OS X Web server your troubleshooting and repair sessions … and a Certificate of Attendance. Who should attend? Anyone who uses a Mac and wants to better understand how it works, how to maintain it— and what to do when things go wrong Anyone who’s “in charge” of installing software, troubleshooting and fixing Mac problems and making decisions about upgrades—but who hasn’t had the benefit of expert training Technicians and consultants who want to get up-to-date knowledge, fine-tune their skills and increase their speed Please note: This special workshop is offered only a few times each year To enroll, call toll free 1-800-867-4340, on-line at and class sizes are limited, so please enroll early to ensure your place. or fax us at 1-913-432-4930 3
  • 4. Workshop Outline DAY 1— 9 a.m. to 4 p.m. ® Mac anatomy: Identify the hardware that’s common to all computers and find out just what makes a Mac “different” • An overview of the Macintosh® family of computers • Go inside the Mac to understand its components and their functions – Central Processing Unit (CPU) – Power supply – Hard drive – Modem – Motherboard – CD-ROM – RAM and ROM – Bus architectures – Expansion slots – Keyboard – I/O ports – Monitor • Identify, remove and install the major components inside a Mac • Understanding the differences among the various Macintosh models and designs, including iMac®, G3 and G4 systems • How to recognize the differences among cabling and pin configurations for hassle-free connection of peripherals • Understanding switches, chips, cards and other electronic components Troubleshooting basics • The essential hand tools and test equipment you’ll find in every Mac repair kit PROGRAM • The safety precautions you should take when upgrading or troubleshooting a Mac HOURS: • Step-by-step procedures and techniques for disassembling any Macintosh 9 a.m. to 4 p.m. • Understanding the P.O.S.T. routine, startup sequence, chimes of death and other built-in both days system tools to test for and diagnose problems • The first things to try when your Mac acts up and what to consider if the computer won’t start at all • How to tell whether you’re dealing with a software or a hardware problem—and tips for isolating problems quickly Troubleshooting hardware • Understanding the various types of memory, their functions and common problems • How to locate and replace bad memory chips • Learn how to speed up the boot process by disabling the memory tests • How to install additional RAM to maximize your productivity and utilize new software • Understanding and troubleshooting the Universal Serial Bus (USB) • How to identify incompatible or defective hardware • Processors and how to upgrade them • How to select and install expansion cards • Understanding the SCSI, FireWire® and USB interfaces and how to deal with common input/output problems • Understanding the differences among monitor sizes and resolutions and other factors you must consider before upgrading your video system • How to use a second monitor to extend your desktop • Symptoms that indicate a battery problem that’s interfering with Parameter RAM (PRAM)— and how to fix it • Troubleshooting and fixing common keyboard flare-ups • Determining what the most cost-effective upgrade options are for your Mac • Important procedures to follow before attempting any upgrade To enroll, call toll free 1-800-867-4340, on-line at or fax us at 1-913-432-4930 4
  • 5. Troubleshooting the storage media • Tips for troubleshooting, defragmenting, optimizing and repairing hard drives • How to recover lost data, reconstruct damaged files and correct disk errors • Internal or external? How to choose which to use when you need to add or replace a hard drive • How to use the FireWire® port and Target Disk mode to transfer data between two Mac®s at 50 MB/sec • Installing and troubleshooting CD-ROMs • An overview of the tape drives available for Macs, including effective backup strategies for protecting your data from a hard disk crash • Understanding the various types of removable storage drives available, including Zip®, Jaz®, ORB™ and DVD-RAM drives • How to avoid making “coasters” with your CD burner • The advantage of using CD burner software instead of Apple®’s Disc Burner DAY 2— 9 a.m. to 4 p.m. Troubleshooting software • Learn how the Mac operating system works • How to eliminate the blinking question mark • Learn the differences among valid, blessed and active system folders • A comparison of the various types of diagnostic software packages available—and why they don’t find every corrupted file • How to repair, reinstall and perform a clean install of the Mac OS • Learn how to update your Mac OS without losing any of your valuable data • How to replace selected components, such as a corrupted Finder™, without a complete reload • Take a guided tour of the Extensions folder to find out which ones you need and which you can turn off • Troubleshooting and preventing Extension conflicts • Common system error messages—what they mean and how to eliminate them • Know how and why to update firmware • A checklist for upgrading your operating system and the fundamental differences between system versions Troubleshooting networks • Network cabling fundamentals—and tips for keeping cable and connector problems to a minimum • Setting up peripherals and other resources to be shared on a network • Problems that are common to a networked system—and how to pinpoint and solve them • Setting up your Mac to run on an Ethernet® network • How to lock the TCP/IP control panel to keep unauthorized users from making changes • Using TCP/IP to share files over the Internet and why this is a security risk • Troubleshoot and manage all your networked Macintosh® computers from a COURSE MATERIALS single location with Apple Remote You’ll leave this workshop with a Certificate of Desktop™ (Apple Network Assistant) Attendance; a CD containing public domain and • How to rebuild desktops and shut down shareware software to help you maintain and and restart machines anywhere on your optimize the performance you get from your ® network, all without leaving your office Macintosh®; and a soundly researched course • Generate reports that track system workbook that includes definitions of all the information such as RAM, serial technical terms used in the course. member of: Apple Consultants Network numbers, hardware settings, installed software and network performance 5
  • 6. Workshop Outline DAY 2 (continued) Preventive maintenance • How to choose virus protection software and understand the differences among viruses, worms and Trojan horses • The effects of radio waves, static electricity, heat and other environmental factors on your Mac® • Routine maintenance steps you can take to keep trouble at bay • How to properly conduct a routine cleaning of your Mac and its components • Tips for keeping your mouse or trackball in top working condition • Organizing and managing your fonts • Diagnosing and fixing common printer problems Migrating to OS X • How to avoid major problems when you transition from OS 9 to OS X • Which Mac models support OS X and why certain Macs should not be upgraded • How to prepare your Macs for OS X, including partitioning your hard drive • Why OS X won’t work with AppleTalk® by default • How to repair your file system with the built-in File System Check tool Special additional training opportunity ONE-DAY in selected cities only … Advanced Macintosh ® FREE … the Troubleshooting Clinic CompuMaster Advanced You won’t want to miss this rare opportunity to get advanced hands-on training in Macintosh troubleshooting and maintaining the Macintosh. You’ll learn how to solve some of the more complex issues that plague end users and support technicians alike, plus we’ll Troubleshooting bring you up to speed on some of the latest computer technologies. Clinic CD For example: Every participant • The most common causes of • The use of a proxy server to • The best way to protect your will receive the performance decreases allow your entire network to administrative machine by CompuMaster • Handling the most common access the Internet using a single learning how to prevent access causes of random crashes, Internet connection to your own computer locally Advanced Macintosh freezes and errors • What to do if the computer you or through the Internet Troubleshooting Clinic • Advanced memory management, want to connect to doesn’t OS X CD containing appear in the Chooser Advanced how to measure exactly how much memory an application is using • How to create a bootable CD • How to set file and folder privileges time-saving diagnostic without using the command line Macintosh • Troubleshooting PPP • How to use ResEdit™ to view • How to use Quartz™ to create a utilities to help you Troubleshooting modem connections application resources, create PDF from any OS X application in pinpoint the source of • How to create and manage custom icons and “peek under just four clicks trouble, communication Clinic: AppleTalk network zones the hood” of the Mac OS • Create a custom screen saver from tools, support files, fixes • How to network Macs and PCs • How to make your confidential your own pictures $199 per person— together using third-party software files or folders “invisible” • How to connect to a Windows® and patches along with $189 each that allows hard drive and printer • Using Apple Remote Desktop™ file server using only Mac OS X some of the latest for four or more sharing both ways (Apple® Network Assistant) to application demos and provide users with instructions • How to optimize your Active • The in’s and out’s of IP addressing Network Ports to avoid and how to determine a and demonstrations remotely by shareware programs observing, locking, controlling networking delays subnet mask available today. and sharing workstation screens • How to configure Classic properly • How a DHCP server works PROGRAM HOURS: and how to utilize it to • Monitor remote computer to optimize OS 9 apps under OS X screens to verify the appropriate • How to enable the root user and 9 a.m. to 4 p.m. automatically obtain TCP/IP why you might need this account configuration information use of Internet resources and lock screens to prevent • Mac OS X utilities for checking the unauthorized access status of the system, including 6 hardware, software and networking
  • 7. Registration Information Whatever your method of registration, be sure to enroll right away since space is limited. As soon as we • 5 easy ways to register: By PHONE 1-800-867-4340 or 1-913-432-1400 receive your registration, we’ll send your Express Admission Ticket. Simply bring it with you to the program and hand it to the registrar. If your ticket doesn’t arrive before the workshop, be sure to go anyway. We’ll be expecting you. • ON-LINE Walk-in registrations are welcome on a space-available basis only. Enroll on-line at Cancellations and substitutions. Cancellations received up to five working days before the workshop are refundable, minus a $25 registration service charge. After that, cancellations are subject to the entire workshop fee, which you may apply toward a future workshop. Please note that if you don’t cancel and don’t attend, you are still responsible for payment. • By E-MAIL Substitutions may be made at any time. This CompuMaster workshop qualifies for 12 contact hours (1.2 CEUs) in accordance with guidelines set • By FAX forth by the International Association for Continuing Education and Training—Authorized Provider 1-913-432-4930 number 3307. You must attend the entire program to qualify for CEUs. Many national, state and local licensing boards and professional organizations will grant Continuing Education credit for attendance at our workshops (save this brochure and your • By MAIL Certificate of Attendance). You may want to contact your own board or organization to find out what’s required. Complete and mail enrollment form to: Registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing CompuMaster • P.O. Box 804441 professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on Kansas City, MO 64180-4441 the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be addressed to the National Registry of CPE Sponsors, 150 Fourth Avenue North, Nashville, TN 37219-2417. This workshop qualifies for 12 CPEs. Your satisfaction guaranteed! No prerequisite courses, advance preparation or experience is required for admittance to this workshop. Your complete satisfaction is important to us. On-Site Training. We can deliver this workshop right to your company’s door or provide customized, you-pick-the-day training If you’re dissatisfied for any reason, just return on any program pertinent to your organizations’s training goals. Whether you have 3 or 300 people to train, CompuMaster is the your workshop materials and we’ll issue you a answer. For complete details and a no-obligation quote, call 1-800-867-4340 and ask for the on-site training department. refund or arrange for you to attend another CompuMaster program. It’s that simple. Please provide the following information: ✓Yes, I can’t wait to attend Please print or type: Mr. To enroll by phone call toll free 1-800-867-4340. Note: If you’ve registered by phone and paid with a credit card, it’s not necessary to return this form. 2-day Workshop Troubleshooting and Maintaining the Ms. __________________________________________________________________________________________________ 1-day Advanced Clinic Macintosh Name and Title Program No. ® E-mail Address ___________________________________________________________________________________ Mr. 2-day Workshop Ms. __________________________________________________________________________________________________ 1-day Advanced Clinic Name and Title Program No. Clip page and mail E-mail Address ___________________________________________________________________________________ Mr. 2-day Workshop Ms. __________________________________________________________________________________________________ 1-day Advanced Clinic Name and Title Program No. E-mail Address ___________________________________________________________________________________ ✁ Mr. 2-day Workshop Ms. __________________________________________________________________________________________________ 1-day Advanced Clinic Name and Title Program No. E-mail Address ___________________________________________________________________________________ Please list additional registrations on a separate sheet and attach. Mr. Ms. __________________________________________________________________________________________________ Approving Supervisor Title Company ____________________________________________________________________________________________ Mailing Address _______________________________________________________________________________________ City, State, ZIP ________________________________________________________________________________________ Telephone _______________________________________________________________ Ext. ______________________ Fax _________________________________________________________________________________________________ Payment information (Please pay before the workshop): Confirming phone registration: # ______________________________________________________________________ Check enclosed payable to: CompuMaster Mail to: CompuMaster, P.O. Box 804441, Kansas City, MO 64180-4441 Check # ______________________________________ Check amt. _______________________________________ Purchase order attached: # ___________________________________________________________________________ Please fill in the spaces below with the information that appears on your mailing label. Invoice my company. Attention: _______________________________________________________________________ Your Preferred Customer Number: Charge to: MasterCard Visa AmEx Diners Club Discover/Private Issue/Bravo Your VIP Number: Card number _________________________________________________________ Expiration date ________________ Signature ____________________________________________________________ © 2002, CompuMaster® 7
  • 8. Presented by: ® A comprehensive two-day hands-on workshop Learn step-by-step techniques for pinpointing, diagnosing and solving hardware and software malfunctions, upgrading and boosting your system’s performance CMMAC2 #01051 A PLEASE RECYCLE Printed in the USA NONPROFIT ORG. U.S. POSTAGE PAID SOLUTIONS THAT WORK Graceland College Center a division of The Graceland College Center for Professional Development and Lifelong Learning, Inc. for Professional Development and Lifelong Learning, Inc. 6900 Squibb Road Time-Sensitive Material P.O. Box 2973 Mission, KS 66201-1373 member of: Presented by: Apple Consultants Network ® A comprehensive two-day hands-on workshop Learn step-by-step techniques for pinpointing, diagnosing and solving hardware and software malfunctions, upgrading and boosting your system’s performance Featuring hands-on learning with the latest Macintosh computers and peripherals—including the very latest tips and techniques on OS X! Learn how to diagnose, fix and fine-tune your Mac for ® maximum performance!