Enhance interpersonal interactions, job performance & career prospects Complement your hard skills Get you the job & help you keep it Describe your Emotional Intelligence Quotient (EQ) Applicable both in and out the workplace
Complete this quiz to find out how sharp your soft skills are
1. d; 2. b; 3. a; 4. c; 5. d; 6. a; 7. d 7 correct: Your soft skills are razor sharp! You consistently display maturity when it comes to coping with the inevitable conflicts and disappointments that arise at work 5-6 correct: Most of the time your soft skills are sharp, but there are times you fall short of behaving professionally. Watch your tendencies to retaliate or take things personally 4 or less correct: You have significant deficiencies in your soft skills. To realize maximum success, raise your awareness in areas of emotional intelligence
Self- awareness Self- Self-regulation motivation Social Relationship Awareness Management
Ability to recognize: your own emotions how they affect your thoughts and behavior know your strengths and weaknesses have self-confidence
Ability to: control impulsive feelings & behaviors manage your emotions in healthy ways take initiative follow through on commitments adapt to changing circumstances
Ability to: to take positive action to pursue goals and deal with adversity or difficulty to defer immediate results for long-term success to start a task & complete it
Ability to understand: emotions, needs, and concerns of other people pick up on emotional cues feel comfortable socially recognize the power dynamics in a group/ organization.
Ability to: develop & maintain good relationships with others communicate clearly inspire and influence others work well in a team manage conflict
EI Skills Workplace success Self-awareness Conscientiousness Self-regulation Adaptability Optimism Self-motivation Initiative Social awareness Commitment Relationship Customer orientation management Effective communication Team capabilities Leadership Conflict resolution
Look at the soft skills interview questions handout and discuss what are the soft skills implications of the examples given in the worksheet
What soft skills do you need for your workplace? How can you get the soft skills you need?
Dictionary (2012). In Investopedia. Retrieved March 22, 2012, from http://www.investopedia.com/dictionary/#axzz1pr cGP9bV Soft Skills (n.d.). In Search CIO . Retrieved March 22, 2012, from http://searchcio.techtarget.com/definition/soft- skills Soft Skills (n.d.). In Wikipedia. Retrieved March 22, 2012, from http://en.wikipedia.org/wiki/Soft_skills