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Career enhancement workshop 4Presentation Transcript
CAREER ENHANCEMENT WORKSHOP Rosa Martinez April 5, 2012
Workshop outcomes Examine how personal values, beliefs, attitudes & perceptions influence interpersonal communication Analyse effective core interpersonal qualities & physician‟s communication skills
Tasks Say what you believe about yourself, others, the world, success, money & relationships Describe one recent experience that has deepened your awareness of other cultures
Imagine you are a member of the opposite sex. What would your body feel like? How would you interact differently with those around you? How do others might behave differently? Describe briefly how your family background influences the way in which you relate to others
If you are a spiritual person, in what ways is this relationship supportive to you or limiting to you? If you do not have a spiritual practice, how do you imagine you will feel working with a client who has a strong faith background?
How do you react when there is too much stress in your life? How do you successfully reduce the effects of stress in your life? Imagine you are working with a person who is concerned about moving away from his/her family. How would you respond if your client is a Middle Eastern woman of 22? What about if he is a man of 30?
Importance of Self-UnderstandingOur self-concept is influenced by: Culture, race & ethnicity Gender Sexual orientation Family of origin Spirituality Values Stress & demand
Communication Process FeedbackSender Encode Message Decode Receiver Noise
Case StudyJohn is a middle age has been experiencingpain in his left foot which becomes acute everytime he plays soccer or goes joggingWhen asked why he doesn‟t go to a doctor hereplies: “Doctors here don‟t know anything aboutyou. They only prescribe you pain killers and askyou for tests. Chinese doctors are far better.”
Knowing who you are will allow you to differentiate what is true for you & what is true for your clients to learn more about your uniqueness to become aware of your own beliefs & values to communicate effectively with others to understand others from their own perspective
Interpersonal & Communication SkillsAccreditation Council for Graduate MedicalEducation:• effective information exchange and teamingwith patients, their families and professionalassociates• effective listening skills with non-verbal andverbal communication; working as both a teammember and at times as a lead
Core interpersonal qualities Warmth Empathy (see the world from the (kind & accepting) perspective of others) Core Interpersonal qualities Respect Genuineness (unconditional (sincere, authentic) acceptance)
How to communicate with patients listening effectively eliciting information using effective questioning skills providing information using effective explanatory skills counseling and educating patients making informed decisions based on patient information & preference
Task 2.Watch the video excerpt and identify ways of: Establishing rapport Listening attentively Explaining procedures Counselling & educating Making informed decisions
BARRIERS IN LISTENING think faster than a speaker jump to conclusions lose patience/interest overreact & respond emotionally Interrupt use absolutes: „It will never work‟ set limits: „We tried it that way once‟
Barriers to patient-physician communication Travaline J et al. J Am Osteopath Assoc 2005;105:13-18
How to be a better listener Be patient for the entire message Listen for ideas, not just facts Verify: So, you’re saying that…; If I understand correctly, you said…. Question: What do you mean when you say… Acknowledge: Hmmm, oh right Encourage: Tell me more; Would you like to talk about it? Silence: nod your head, smile
Communications traps to avoid Travaline J et al. J Am Osteopath Assoc 2005;105:13-18
References MOC Competencies and Criteria (1999). In American Board of Medical Specialties. Retrieved April 5, 2012, from http://www.abms.org/maintenance_of_certification/MOC_competencies.asp x Travaline, J., Ruchinskas, R., & DAlonzo Jr, G. (2005, February 11). Patient-Physician Communication: Why and How. The Journal of the American Osteopathic Association, 105 (1), 13-18. Retrieved April 5, 2012, from http://www.jaoa.org/content/105/1/13.full Watling, C., & Brown, J. (2007, November 27). Education Research: Communication skills for neurology residents. Neurology, 69(22). Retrieved April 5, 2012, from http://www.neurology.org/content/69/22/E20.full