RORY MURRAY MIET, MBCS, FRSA, MIoEE
+44 (0)7813 939916 firstname.lastname@example.org
Knowledge & Skills Summary
Deep cultural appreciation
Trusted CxO / Board-level strategy advisor
Excellent relationship management at all levels
Able to simplify and communicate complex/technical concepts
Strong negotiator, able to create win-win and close large deals
Motivational lead-by-example style, able to galvanise a team into action
Strong written and verbal communication skills – any concept to any audience
Experienced in on-shore/off-shore, outsourced, matrixed and direct leadership
M2M / Smart Metering
Support & Maintenance
Financial, ERP, CRM Systems
Security and High-availability
Utilities – SCADA and Telecoms
LAN/WAN & Datacentre Solutions
BSS - Business Support Systems
Telecoms Networks – Fixed/Mobile
Systems architecture and Migration
Telecoms Networks - Core & Access
OSS - Operational Support Systems
Internet and Social Media Platforms
ETOM & ITIL
Security Best Practices
Target Operating Model
Warehouse & Stock Management
Project / Programme Management
Logistics / Field-force Management
25+ years of experience creating and delivering high value, strategic technology
solutions across Europe, Middle East, Africa, India & North America.
Expertise covering Sales and Marketing, Pre-sales and Technical Design, Operational
and Management, Project/Programme Management and Delivery.
Logical and lateral thinker, with a proven ability to create achievable strategic
solutions where people, processes & technology are aligned, ensuring high return on
investment and sustainability based on deep trusted relationships and understanding.
Able to operate Helicopter view to deep dive and unphased by ambiguity/uncertainty.
Atholl Consulting – Managing Consultant 2002 - Present
Interim projects delivered on behalf of Atholl Consulting (www.atholl.net) include:
National Grid, UK
Aug 2012 – Feb 2013 Lead Solutions Architect
Leading a team of Solution Architects and Analysts on a diverse range of projects
worth >£20m to design new systems and technologies to manage the UK‟s
electricity grid, accountable for hardware, software, infrastructure and services.
Overall accountability / responsibility for the integrity of complex solutions that
support a “CNI” organisation, operating 24/7/365, with 100% availability.
Adam Smith International, Nigeria
July 2011 – Aug 2012 Interim Transformation Consultant
Nigeria‟s power sector has significant issues with the management of their power
grid leading to major issues whilst also in the process of partial privatisation.
Focus on building strong client relationships and trust and help construct strategic
plans to address technology, process and operational/organisational improvements.
Jan 2011 – June 2011 Decommissioning Program Manager EMEA
Created and delivered a new $250m program to remove obsolete hardware from
high-security datacentres across Europe, Middle East and Africa.
Designed the processes, negotiated logistics and warehousing contracts, recruited,
trained and managed all team members and managed stringent security, quality
and handling criteria for over $5million per week of equipment.
Aug 2010 – Dec 2010 Content Cacheing Program Manager HQ-USA
Designed and delivered the Americas and Pacific side of a global technology roll-out
program installing datacentre solutions for Telecoms & Internet Service Providers.
Piloting and documenting a new operational model and developing the CRM solution
to manage the shipping of very large amounts of hardware across half the globe.
Initially working with a researcher in the discovery phase, but ultimately recruited
and trained a team to take over the project, releasing me for the EMEA role.
June 2010 Interim Transformation Consultant
A Service and Process Improvement Programme to reduce costs and increase
efficiency in a national mobile operator as part of a $9.1Bn Group sale to Bharti.
Identified ways to improve stock management, shipping and repair processes that
saved Zain $10m immediately and a projected further saving of $40m long-term.
June 2009 – June 2010 Interim Managing Director
Leading a cultural change programme for a successful web development company.
They already had many Blue-Chip public and private sector clients and had
identified that they did not work well with non-technical clients.
Hired new staff, created new processes and implemented new tools to enable a
more “customer-friendly” approach to handling a diverse range of client profiles.
Aug 2008 – June 2009 Interim Director of Multimedia and Systems Integration
Hired to create a new Business Relationship Management model into T-Mobile
working with a broad cross-section of both technical and commercial teams and
senior managers to gain traction for new strategic engagements.
Worked with a range of audiences to uncover operational and technical challenges
and create consultancy and systems-based solutions to resolve them.
Closed >£2m of new business in first 3 months.
Mar 2008 – Aug 2008 Interim Senior Business Strategist
Working on a range of strategic projects for new or enhanced voice and broadband
products with particular focus on customer journey, satisfaction, retention & upsell.
Using a deep understanding of BT‟s Wholesale products, services and processes to
informally mentor less experienced team members, including reviewing and
discussing their work to assist in skill development, accuracy and completeness.
Working across the business with Legal, Technical, Marketing and Senior
Management to provide continuous innovation and process/product improvement.
Aug 2007 – Feb 2008 Technology Engagement Lead
Working on a number of client projects to improve quality, security and processes
within critical, strategic projects for clients like C&W and Portugal Telecoms.
Projects included Relationship Manager for an Order Management System delivery
for their new converged infrastructure and product portfolios and various security
upgrades to critical systems and processes within a group-wide technology refresh.
Feb 2005 – May 2007 Strategic Projects Consultant
Working across the entire organisation on a diverse range of design and feasibility
projects covering products and services and strategic initiatives from the Board.
Generally providing a rapid assessment of whether an idea or problem could be
addressed, how to go about it and whether it was worth doing. This covered
commercial, technical, legal/regulatory and operational considerations, with
recommendations to the relevant Management on next steps.
Nov 2005 – Nov 2006 Interim Transformation Program Manager
Reporting to the CFO and managing a team of Indian subject matter experts in a
deep engagement to analyse the entire operational IT systems capability of Batelco
and recommend a strategic roadmap for transformation of systems and processes.
The ultimate objective being to harmonise the OSS/BSS stacks across a fragmented
and stove-piped organisation, enabling alignment and efficiency savings as well as
easy integration of various new or acquired businesses across the region.
Tech-Mahindra, UK and India
May 2004 – Jan 2005 Interim Senior Solution Consultant
Brought in to create greater alignment between large ongoing programmes with BT
for the development and integration of critical business applications – CRM, ERP,
etc. Working as the senior relationship manager to prioritise and align projects.
Created a PMO approach to a portfolio of key programmes through which significant
time and cost savings were made, with improved client satisfaction.
BT Exact, UK
Jan 2004 – Apr 2004 Interim Feasibility Consultant
As per BT One IT (above) with a focus on BT Retail.
Aug 2003 – Dec 2003 Interim Project Manager
Recovering a stalled Oracle 11i Financial System project and returning it to steady
state for handover to an internal project manager.
World Bank / Malawi Government
Aug 2002 – Jul 2003 IFMIS Programme Manager
Delivering a new financial system to “create transparency and accountability” into
the finances of one of the poorest and most corrupt governments in the world.
Other Projects and Key Achievements:
Africa Matters Ltd – 2009 – Present
Migrated the company from MS Exchange to Google Apps to provide resilient,
secure, Cloud-based access to key documents and email from anywhere.
Advisor on technical engagements for European/American companies examining
opportunities in sub-Saharan Africa markets.
Omneta – 2005/6
Appointed as CTO/COO of a supercomputer start-up with responsibility for defining
technical and operational strategies in the distributed high-performance computing
environment, offering secure processing to government, commerce and academia.
CGD Society (http://www.cgdsociety.org/) 2004 – 2008
Main board trustee (pro bono) responsible for strategy and fundraising.
Launched Jeans for Genes in the USA in 3 months.
Nortel Networks 2000-2002
Created the template for Nortel‟s complete OSS/BSS stack and closed a $32m deal
with Sunrise CH (included Clarify and Metasolv products).
Promoted to Director of Markets for Southern Europe and posted to Paris.
Planet Computers 1995 – 1998
Built the company from an in-house IT Department to a value of £15m in 3yrs
Designed and installed a solution used by UK MoD (CBDE) to analyse samples from
Halabja that proved the Iraqis had used chemical weapons.
Adventure Dolphin Ice Cap „84
Team leader for the Ice Cap ascent, as part of a 3 month canoeing and climbing
expedition to Jostedalsbreen, (http://en.wikipedia.org/wiki/Jostedalsbreen), which
started and ended in Bergen.
Memberships, Certifications, etc.:
Prince 2 Practitioner
Novell Certified Network Administrator “CNA”
Member of the Institution of Engineering and Technology (MIET)
Member of the British Computer Society (MBCS)
Fellow of the Royal Society of Arts, Manufactures & Commerce (FRSA)
Member of the Institute of Enterprise and Entrepreneurs (MIoEE)
Member of the Institute of Electrical and Electronic Engineers (MIEEE) (Lapsed)
Member of the Project Management Institute (MPMI) (Lapsed)
Member of the Institute of Directors (Lapsed)
UK based but willing to travel globally with extensive experience of doing so
British citizen and passport holder
Full clean driving license
Interests (in no particular order): wine, food, rugby (coaching & watching), travel,
fixing stuff, laughing, business mentoring