Online Reference Academic Senate 2009 Counseling and Library Science Faculty Development Institute February 20-22, 2009 • San Jose Marriott Phyllis Usina Reference & Instruction Librarian Santa Rosa Junior College, CA 95401 Shirleigh Brannon Reference & Instruction Librarian Butte College Library, Oroville CA 95965
Online Reference Overviews and Comparisons: BCL and SRJC
Issues and challenges
Is it working?
Sample workshop presentation on online reference - Butte
Online Reference at BCL: Why?
Main Campus (near Oroville) open 49 hours per week M-F, no late eves or weekend hours; classes 8 am-10 pm and Saturdays
Chico Center (Chico) library open 20 hours per week M-Th pm only, CMDL open 8 am-8 pm no librarian: classes from 8 am to 9 pm
Glenn Center: classes, no library presence
2.5 FT Librarians, 1 ref paraprofessional in budget to cover all 3 locations; maintain web site; schedule BIs;
35 hours additional part time staffing on soft money to help with BIs, ref desk coverage: still not enough for demand for evening & weekend reference & BI
Increase in distance ed/online classes
Increase in online book and article resources, but not reference & instruction staff
Online Reference at SRJC: Why?
2 campuses & 1 center:
Santa Rosa Campus (Main) open many hours per week.
M-Sa, 4 eves until 10 pm and 5 weekend hours on Saturday
Petaluma Campus library open slightly less hours per week
Windsor Center: no library presence
6 FT Librarians to staff ref desks; provide eReference; maintain web site & Library Guides; collection development; schedule & deliver BIs; etc.
39 hours additional part time staffing for ref desk coverage
Increase in distance ed/online classes –four online degrees
Increase in online book and article resources
Multi-Floor buildings –students unable to leave other floors
Online Reference at BCL: How?
E-mail (link from Butte College Library web site)
24/7 Ask-A-Librarian chat service (we provide 4 hours per week of service as part of agreement)
Referral to additional online reference services
Part of overall push for online information competency program: advertised in BIs, on web site, and in all workshops
Butte College Library Web Main Page
“ Click on this link to launch a chat session”
“Ask a Librarian Via E-Mail”
Online Reference at SRJC: How?
Meebo IM (no E-mail at this time)
Meebome - free widget embedded into webpage code appears as chat window to allow real-time interactions; no student account necessary
AllRefer.com http:// www.allrefer.com (Online directory of resources by subject.)
Bartleby.com http:// www.bartleby.com (Online literature and reference including biographies, quotes, encyclopedias and other reference books.)
Collections of the electronic version of scholarly journals, magazines, and resources provided by database providers, such as GALE, H.W. Wilson.
Users access the Library databases via the Internet but most resources found in these research databases cannot be found on the World Wide Web. The Library pays subscription fees to access the databases.