Notes from Interstate McBee Meeting – Feb

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Notes from Interstate McBee Meeting – Feb

  1. 1. Hosting Service Info As of December 15, 2008 Western Reserve Internet Services, Inc. Hosting Information WESTERN RESERVE INTERNET SERVICES, INC. 4945 Pointe Parkway | Cleveland, Ohio 44128 | 216.464.5048 | support@wris.com ~ Page 1 ~
  2. 2. Hosting Service Info As of December 15, 2008 Thank you for your interest in WRIS‟s hosting services. This document includes everything you need to migrate your site to our servers: - Services Overview (Page 3) – Learn more about our web, ftp and email hosting as well as our email spam and virus filtering. - Pricing Information (Page 4) – We offer several hosting packages to meet a variety of needs and budgets. - WRIS inSITE (Page 5) – This service gives you insight into the traffic on your web site. - Audio and Video Streaming (Page 6) - WRIS offers a complete audio and video streaming solution. - FTP Hosting (Page 7) - Our FTP hosting service provides clients with secure storage space on our servers allowing users to transfer files via FTP. - Domain Name Service (Page 9) - As a service to our hosting and development clients, WRIS can handle the purchasing, renewal and support of your domain name. - Contract (Page 10) – Once you are ready to begin the migration process, please fill out the contract and return to billing@wris.com or 216-464-5275. - Credit Card Authorization Form (Page 14) – WRIS offers the convenience of credit card billing for paying your hosting bill. - Hosting Questionnaire (Page 15) – In order to facilitate a smooth and speedy transition, please fill out this questionnaire and return to support@wris.com or 216-464-5275. - Support (Page 18) – Our experienced team of engineers will gladly assist you before, during and after the migration. - Service Pricing (Page 19) – Once your site is live, you may be interested in additional services. WESTERN RESERVE INTERNET SERVICES, INC. 4945 Pointe Parkway | Cleveland, Ohio 44128 | 216.464.5048 | support@wris.com ~ Page 2 ~
  3. 3. Hosting Service Info As of December 15, 2008 Services Overview Website Hosting As the web has increasingly become mission critical for most organizations, hosting reliability is a must. When you host with WRIS, if you encounter problems, you won't write up a complaint ticket and wait to hear from someone. Instead, you'll get an actual person on the other end of the line who can fix the problem promptly. Just as importantly, when you host your site with us, we can more easily and effectively integrate and support other pieces of your technology strategy. Email Hosting WRIS hosts thousands of POP3 email boxes. This service comes with our Postini-powered spam and virus protection and a handy web interface that allows users to check their email through any web browser. Our hosted email service easily integrates with popular email clients such as Microsoft Outlook and Outlook Express. Email Spam & Virus Filtering Why waste time and money cleaning out your inbox, paying for anti-spam software subscriptions, or constantly rebooting your bogged down mail server when you can block spam or virus infected email from reaching your network or server? The WRIS anti-spam and virus email service is easy to setup and maintain, and doesn't require you to do anything other than optionally view your quarantined messages using your browser. Our spam and virus filtering service is so accurate and effective that in most cases our clients have forgotten about the inefficiencies associated with junk mail within days. Standard Hosting Package Features: Sensitive data encryption Regularly applied server updates and patches 24x7x365 server monitoring Daily backups Imaging server in case of hardware failure Firewall + IPS 8x5 Email and Voice Support Emergency After Hours Email and Voice Support 99.9% Uptime WESTERN RESERVE INTERNET SERVICES, INC. 4945 Pointe Parkway | Cleveland, Ohio 44128 | 216.464.5048 | support@wris.com ~ Page 3 ~
  4. 4. Hosting Service Info As of December 15, 2008 Pricing Information Hosting Packages for Static, ColdFusion and .Net sites Bronze Silver Gold Storage Space 200 MB 400 MB 600 MB Email Accounts (Postini & 5 10 20 Webmail included), up to FTP Accounts 0 1 2 ODBC Supported N/A MS SQL MS SQL Credit Card Support (+ shared n/a $5/month Yes SSL) Setup $250 $250 $250 Monthly $20 $35 $60 Hosting Packages for PHP sites Bronze Silver Gold Storage Space 200 MB 400 MB 600 MB Email Accounts (Postini & 5 10 20 Webmail included), up to FTP Accounts 0 1 2 ODBC Support N/A MySQL MySQL Credit Card Support (+ shared n/a $5/month Yes SSL) Setup $250 $250 $250 Monthly $25 $45 $75 Hosting Packages for Ruby on Rails sites Bronze Silver Gold Storage Space 200 MB 400 MB 600 MB Email Accounts (Postini & 5 10 20 Webmail included), up to FTP Accounts 0 1 2 ODBC Support N/A MySQL MySQL Credit Card Support (+ shared n/a $5/month Yes SSL) Setup $250 $250 $250 Monthly $30 $50 $80 The above pricing assumes straightforward website hosting needs. More complex hosting requirements may require a custom estimate. Not sure which package is right for you? Need a custom setup? Contact support@wris.com for a free evaluation from one of our experienced engineers. Additional Options: Additional Email Bundles: $5 per month per bundle (5 emails per bundle) Additional Storage Space: $10 per month per 200MB Dedicated IP Address: $5 per month Dedicated SSL Certificate Setup Fee: $100 (if client already owns) or $300 (if WRIS purchases) Dedicated SSL Certificate: $10 per month (includes dedicated IP address) WESTERN RESERVE INTERNET SERVICES, INC. 4945 Pointe Parkway | Cleveland, Ohio 44128 | 216.464.5048 | support@wris.com ~ Page 4 ~
  5. 5. Hosting Service Info As of December 15, 2008 WRIS inSITE WRIS inSITE is a metric based reporting tool that gives you insight into the traffic on your web site. WRIS inSITE allows you to see: • Search engine rankings • Number of visitors • Top search terms • Detailed visitor stats such as number of pages viewed and average length of visit • Metrics on visitors by state and country • Ranking of your top website content WRIS inSITE is emailed to your inbox on a monthly basis in an easy to understand format. The cost of this service is $49 per month with a one-time setup fee of $375. This includes the set-up of Google Analytics on your site. Additional Options: Google Analytics Set-up: $125 one- time fee WESTERN RESERVE INTERNET SERVICES, INC. 4945 Pointe Parkway | Cleveland, Ohio 44128 | 216.464.5048 | support@wris.com ~ Page 5 ~
  6. 6. Hosting Service Info As of December 15, 2008 Audio and Video Streaming WRIS offers a complete audio and video streaming solution. Broadband Internet access has become more popular in recent years, which provides the opportunity for rich media to enhance web sites and applications. The possibilities are endless - some example uses include:  Product demonstrations  Sales presentations  Employee training  Live event broadcasting  Event archival for playback The number of streams you get for the bandwidth depends on the length of the video or audio file, and the bitrate uses. The bitrate of a media file is the largest factor in the file‟s quality. The typical video prepared for viewing over a broadband Internet connection has a bitrate of 250-500Kbit. A 2-minute long video at this quality can be viewed about 350 times per month within the initial block of 2 GB. Audio files are considerably smaller, so you can stream them approximately 3-4 times more than a video file of the same duration. Pricing is based on the amount of bandwidth that is transferred to stream the video and/or audio files. Bandwidth is sold in blocks, as listed below. Pricing begins at $15 per month for 2GB of bandwidth with a $62.50 one-time setup fee. There is no limit on concurrent downloads or the number of users viewing individual files at a time. The bandwidth listed below represents the total amount of data transferred per month. Audio and Video Streaming Bandwidth (GB) Setup Fee Monthly Fee Included Disk Space for Media Files 2 $62.50 $15 500MB 4 $62.50 $20 500MB 8 $62.50 $35 500MB 16 $62.50 $65 500MB 24 $62.50 $90 500MB 40 $62.50 $150 500MB Additional 4* $12 each* 500MB * Additional blocks are only available when over 40 GB are used in a single month. Additional Options: Additional disk space: Each additional block of 500MB is $5 per month Live event streaming WESTERN RESERVE INTERNET SERVICES, INC. 4945 Pointe Parkway | Cleveland, Ohio 44128 | 216.464.5048 | support@wris.com ~ Page 6 ~
  7. 7. Hosting Service Info As of December 15, 2008 FTP Hosting Our FTP hosting service provides clients with secure storage space on our servers allowing users to transfer files via FTP. A full-featured, web-based FTP client keeps file transfers simple without the need to purchase or install additional software. The following a-la-carte options are available: Multiple user accounts, each with their own permissions and/or storage areas User management through a web based administration tool Secure, FTPS connection, which encrypts files as they are transferred For clients managing podcasts, the web-based FTP administration tool allows for management of multiple podcasts. After uploading audio or video files, clients can link to their automatically generated podcast feeds. Pricing for the Podcasting and FTP based management tools starts at $15/month for one user with a $62.50 one-time setup fee. This includes single account access to be able to upload and download files with up to 500 MB of space. FTP Hosting (includes 1 user) Space Setup Fee Monthly Cost 500MB $62.50 $15 1GB $62.50 $25 2GB $62.50 $35 5GB $62.50 $45 10GB $62.50 $75 20GB $62.50 $125 50GB $62.50 $200 100GB $62.50 $350 FTP Hosting - Additional Users # of Users Additional Cost User Management 1 $0 Not Included 5 $10 Included 10 $15 Included 20 $20 Included 30 $25 Included 40 $30 Included 50 $35 Included 85 $45 Included 100 $60 Included WESTERN RESERVE INTERNET SERVICES, INC. 4945 Pointe Parkway | Cleveland, Ohio 44128 | 216.464.5048 | support@wris.com ~ Page 7 ~
  8. 8. Hosting Service Info As of December 15, 2008 Podcasts – RSS Feeds # of Feeds Setup Fee Monthly Cost 1 $62.50 $15 2 $62.50 $20 5 $62.50 $50 10 $62.50 $70 * A web site can have multiple podcasts and each podcast gets its own RSS feed to let users subscribe to it. . Additional Options: User group management: $5 per month Secure FTP: 20% of storage and user costs WESTERN RESERVE INTERNET SERVICES, INC. 4945 Pointe Parkway | Cleveland, Ohio 44128 | 216.464.5048 | support@wris.com ~ Page 8 ~
  9. 9. Hosting Service Info As of December 15, 2008 Domain Name Service As a service to our hosting and development clients, WRIS can handle the purchasing, renewal and support of your domain name. Fees*:  2 years - $70  3 years - $100 (save $5)  5 years - $150 (save $25)  9 years - $225 (save $90)  20 years - $450 (save $250) *Additional fees may apply for select domain names. WESTERN RESERVE INTERNET SERVICES, INC. 4945 Pointe Parkway | Cleveland, Ohio 44128 | 216.464.5048 | support@wris.com ~ Page 9 ~
  10. 10. Hosting Service Info As of December 15, 2008 Contract SERVICES Please indicate which services you wish to purchase: Hosting Package: ___ Bronze ___ Static, ColdFusion and/or .Net ($250 one-time setup fee, $20 monthly fee) ___ PHP ($250 one-time setup fee, $25 monthly fee) ___ Ruby on Rails ($250 one-time setup fee, $30 monthly fee) ___ Silver ___ Static, ColdFusion and/or .Net ($250 one-time setup fee, $35 monthly fee) ___ PHP ($250 one-time setup fee, $45 monthly fee) ___ Ruby on Rails ($250 one-time setup fee, $50 monthly fee) ___ Gold ___ Static, ColdFusion and/or .Net ($250 one-time setup fee, $60 monthly fee) ___ PHP ($250 one-time setup fee, $75 monthly fee) ___ Ruby on Rails ($250 one-time setup fee, $80 monthly fee) ___ Custom: Monthly Fee: ___________ Set Up Fee: _____________ Requirements: Additional Email Boxes (above package allotment): ___ Additional email bundles needed (______ bundles (5 mailboxes per bundle), $________ monthly fee) Additional Storage Space (above package allotment): ___ Additional storage space (______ MB, $________ monthly fee) WESTERN RESERVE INTERNET SERVICES, INC. 4945 Pointe Parkway | Cleveland, Ohio 44128 | 216.464.5048 | support@wris.com ~ Page 10 ~
  11. 11. Hosting Service Info As of December 15, 2008 Dedicated IP Address: ___ Dedicated IP address ($5/month) Dedicated SSL Certificate: ___ SSL Certificate already owned (includes Dedicated IP Address, $100 one-time setup fee, $10 monthly fee) ___ SSL Certificate purchased by WRIS (includes Dedicated IP Address, $300 one-time setup fee, $10 monthly fee) Metrics: ___ WRIS inSITE Reporting, including Google Analytics ($375 one-time setup fee, $49 monthly fee) ___ Google Analytics only ($125 one-time setup fee) Audio and Video Streaming: ____ Streaming Hosting (______ GB, $62.50 one-time setup fee, $________ monthly fee) ____ Additional Disk Space (______ MB, $________ monthly fee) FTP Hosting: ___ FTP Hosting (______ MB, $62.50 one-time setup fee, $________ monthly fee) ___ FTP Additional Users (______ users, $________ monthly fee) ___ Podcasting RSS Feeds (______ feeds, $62.50 one-time setup fee, $________ monthly fee) ___ User Group Management ($5 monthly fee) ___ Secure FTP ($________ monthly fee) Domain Name Service: ___ 2 years ($70 one-time setup fee) ___ 3 years ($100 one-time setup fee) ___ 5 years ($150 one-time setup fee) ___ 9 years ($225 one-time setup fee) ___ 20 years ($450 one-time setup fee) WESTERN RESERVE INTERNET SERVICES, INC. 4945 Pointe Parkway | Cleveland, Ohio 44128 | 216.464.5048 | support@wris.com ~ Page 11 ~
  12. 12. Hosting Service Info As of December 15, 2008 BILLING INFORMATION When Please bill me: _____ Yearly _____ Quarterly _____ Monthly* (Automated credit card payments are required if selecting this option.) Where Please verify your correct billing address: Name: Address: Email: How ____ Option 1: Automated Payment using your Credit Card, please see attached Credit Card Authorization Form. You will receive confirmation of your payment via email to the email address indicated above. (This is the required option if monthly billing is selected.) ____ Option 2: By email, to the email address indicated above. ____ Option 3: By mail, to the physical address indicated above. WESTERN RESERVE INTERNET SERVICES, INC. 4945 Pointe Parkway | Cleveland, Ohio 44128 | 216.464.5048 | support@wris.com ~ Page 12 ~
  13. 13. Hosting Service Info As of December 15, 2008 This document shall serve as the agreement between the parties hereto for work to be completed as described above and supersedes and replaces any other existing or price agreements, whether written or oral. For approval, please sign, date and return to: Fax: 216.464.5275 Email: support@wris.com Client Western Reserve Internet Services, Inc. Signature: Signature: __________________________________ ______________________________________ Client Name Carmen Fontana – WRIS, Inc. __________________________________ ______________________________________ Company Name Date __________________________________ Date WESTERN RESERVE INTERNET SERVICES, INC. 4945 Pointe Parkway | Cleveland, Ohio 44128 | 216.464.5048 | support@wris.com ~ Page 13 ~
  14. 14. Hosting Service Info As of December 15, 2008 Credit Card Authorization Fax to 216-464-5275 _________________________________________ _______________ Credit Card Number Expiration Date _________________________________________ Credit Card Type (VISA, MC, Amex, Discover) _________________________________________ _______________ Name On Card Security Code (3 or 4 digits) ____________________________________________________________________ Billing Address ____________________________________________________________________ Billing City, State Zip Code ____________________________________________________________________ Mail Receipt to above email address ____________________________________________________________________ Phone Number _________________________________________ _______________ Cardholder Signature Date WESTERN RESERVE INTERNET SERVICES, INC. 4945 Pointe Parkway | Cleveland, Ohio 44128 | 216.464.5048 | support@wris.com ~ Page 14 ~
  15. 15. Hosting Service Info As of December 15, 2008 Hosting Questionnaire The following information about your website is needed in order to proceed with a migration to WRIS. If you have multiple websites to migrate, please answer the following questions for each site. If you are not the appropriate person in your organization to answer these questions, please pass this questionnaire along to the correct person. If you require assistance in filling this questionnaire out, feel free to contact our Support team at: 216.464.5048 x218 8:00am-5:30pm M-F EST. 1. Website URL/Domain Name(s): a. If multiple URLs/domain names, please answer „b‟ and „c‟: b. Primary URL/Domain Name: c. Secondary URL(s)/Domain Name(s)/Redirects: 2. Please provide a copy of your existing website. Options are: a. Send .zip file to support@wris.com (if file size is 5 mb or below) b. Provide ftp information to where your site is currently located: i. FTP URL: ftp:// Username: Password: c. Upon request, WRIS can provide ftp access for you to upload your current site to our server. d. Mail a hard copy of the site (on CD or USB drive) to WRIS (4945 Pointe Parkway | Cleveland, Ohio 44128) 3. Do you have a database? If so, please provide login credentials or a copy. 4. Do you have an SSL Certificate? If so, please provide login credentials or a copy. 5. Would you like WRIS to transfer the current registrar for your domain to our registrar so we can control domain name renewals and change Domain Name Server pointers? You will still be the registrant of your domain and you will not lose ownership. If not, skip to question 7. WESTERN RESERVE INTERNET SERVICES, INC. 4945 Pointe Parkway | Cleveland, Ohio 44128 | 216.464.5048 | support@wris.com ~ Page 15 ~
  16. 16. Hosting Service Info As of December 15, 2008 6. Please provide either „a‟ or „b‟: a. Assign WRIS as the technical contact for your domain. i. Current Registrar Name: ii. Please verify that the registrar has given us access to change Domain Name server pointers. b. Current Registrar? (Godaddy / Network Solutions, etc) Name: Username: Password: Note: If you do not wish to provide your current registrar, once your site is ready to go you will need to go in and point the custom name servers to: NS1.WRIS.NET, NS3.WRIS.NET, NS4.WRIS.NET if WRIS is hosting DNS. Otherwise we will give you the server IP Address to point your DNS to. 7. Will WRIS be hosting DNS? (This is where your registrar will point to – NS1.WRIS.NET, NS3.WRIS.NET, NS4.WRIS.NET) 8. What is the programming language/s of your site? – Is it new? Does it need rewritten/redesigned or is there anything we should know about the site that is not working correctly? 9. Are we hosting your email?( If so, please answer “a” on next page.) Note: If we are hosting email there will be a transition process which will require you to change Outlook/Email Client settings for each email address. This information can be found on our website here: (http://www.wris.com/support/email-setup.cfm). WESTERN RESERVE INTERNET SERVICES, INC. 4945 Pointe Parkway | Cleveland, Ohio 44128 | 216.464.5048 | support@wris.com ~ Page 16 ~
  17. 17. Hosting Service Info As of December 15, 2008 a. Please provide the list of email addresses/aliases. If you would like to provide temporary or permanent passwords for us to set please do so. Example: Email Address: support@wris.com Alias: info@wris.com alias to support@wris.com Temporary password for all accounts “sriW1234”) WESTERN RESERVE INTERNET SERVICES, INC. 4945 Pointe Parkway | Cleveland, Ohio 44128 | 216.464.5048 | support@wris.com ~ Page 17 ~
  18. 18. Hosting Service Info As of December 15, 2008 Support Our normal business hours for phone support are 8:00am - 5:30pm Monday through Friday. Please feel free to contact us at 216-464-5048 x218 or by email at support@wris.com. WESTERN RESERVE INTERNET SERVICES, INC. 4945 Pointe Parkway | Cleveland, Ohio 44128 | 216.464.5048 | support@wris.com ~ Page 18 ~
  19. 19. Hosting Service Info As of December 15, 2008 Service Pricing* I. Email a. Add/Remove User(s) - Postini and Imail - $31.25 per 15 minutes Note: WRIS suggests buying administrative rights to both Postini and Imail (Items f and g below), allowing you to manage your own accounts- please contact us for further details. b. Setup: Outlook Configuration Support - $31.25 per 15 minutes c. Password Reset - Postini or Imail - $31.25 Note: WRIS suggests buying administrative rights to both Postini and Imail (Items f and g below), allowing you to manage your own accounts- please contact us for further details. d. Export/Send List of Postini Users - $31.25 e. Setup: New Imail and Postini account - $50 per groups of 10 emails (minimum $50) f. Setup: Postini Management Web Interface - $31.25 g. Setup: Imail Administrative User - $31.25 h. URL Request - Postini or Webmail - $31.25 Note: Please use http://www.wris.com/support for quick access to this information and to avoid charge. i. Vacation Message Instructions - $31.25 j. Mailbox Size Upgrades Default (normally 30MB) to 100MB – Additional $12/year Each 50MB increment afterwards – Additional $12/year II. DNS / Domains a. Domain Purchase (2 years) – $70 (includes cost of domain) b. DNS Change/Update - $31.25 – Waived when included in hosting package or when $25/month DNS hosting package exists. c. Domain Redirect - $31.25 WESTERN RESERVE INTERNET SERVICES, INC. 4945 Pointe Parkway | Cleveland, Ohio 44128 | 216.464.5048 | support@wris.com ~ Page 19 ~
  20. 20. Hosting Service Info As of December 15, 2008 III. Web Server a. Setup: FrontPage - $31.25 b. Create FTP Account (IIS users) - $62.50 (For accounts using IIS, only.) See http://www.wris.com/services/ftp-hosting.cfm for more information on our FTP hosting packages. c. Setup: Development or Live Site (DNS, Website, etc) - $62.50 IV. Metrics a. Setup: Google Analytics - $125 (includes setup of 2 accounts) b. Add Additional Accounts – Google Analytics - $31.25 each c. Setup: eCommerce Tracking for Google Analytics - $375 V. Database Access a. SQL Server Access Setup - $62.50 *Prices and services subject to change. WESTERN RESERVE INTERNET SERVICES, INC. 4945 Pointe Parkway | Cleveland, Ohio 44128 | 216.464.5048 | support@wris.com ~ Page 20 ~

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