Presention Linked In 2010


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  • Nombre d’installations gérées 75 000 en 2003 - 80 000 en 2004 Logements 4,6 millions en 2003 - 4,7 millions en 2004 Santé (établissements de soin) 3 000 en 2003 (270 000 lits) - 4 000 en 2004 (340 000 lits) Sport, Culture et loisirs 4 500 établissements en 2003 -5 500 établissements en 2004 Enseignement & Recherche 10 000 établissements en 2003 -11 000 établissements en 2004 Tertiaire et Commerce 110 millions de m2 en 2003 -110 millions de m2 en 2004 Sites industriels 2 600 en 2003 - 2 800 en 2004 Réseaux de chaleur et de froid 600 en 2003 -620 en 2004 Puissance thermique gérée 75 600 MW en 2003 - 76 200 MW en 2004
  • Presention Linked In 2010

    1. 1. Dalkia Energy in mind 2010 Ron stokman
    2. 2. VEOLIA Environment – world leader in environmental services N° 2 world 9 Billion € Waste Management 26 % N° 1 world 12,55 Billion € Water 36 % N° 1 european 5,8 Billion € Transportation 17 % N° 1 european 8,14 Billion € Energy 21 % 2009 Turnover: 30 Billion € 300 000 employees 34%
    3. 3. 96,000 installations managed HOUSING Nearly 5.5 million housing units HEALTHCARE More than 360,000 beds In 4,500 facilities SPORTS, CULTURE and LEISURE Nearly 6,600 facilities EDUCATION and RESAERCH Nearly 11,600 facilities NETWORKS 682 district and local heating and cooling networks TELECOMS Nearly 17,880 technical facilities INDUSTRIAL FACILITIES Nearly 3,465 facilities COMMERCIAL and OFFICES 89,300 facilities
    4. 4. Dalkia in Benelux Luxemburg Ghent Vught Brussels Charleroi Nieuwegein Mons Arlon Bruges Antwerp Hasselt Liège Louvain La Neuve Amsterdam IJsselstein Rotterdam Ede La Louvière Ieper Louvain Assen Headquarters Local district Turnover 2009: 140 000 K€ 1 750 employees Turnover 2009: 10 000 K€ 110 employees Turnover 2009: 50 000 K€ 375 employees
    5. 5. Dalkia business model 7 steps I <ul><li>Analysis of client needs and definition of the scope of services to be delivered </li></ul>III <ul><li>Elaboration of the technical and organisational solutions and management structure in order to perform the services </li></ul>II <ul><li>Diagnosis of the technical equipment and the soft services to be delivered </li></ul><ul><li>Optimisation of the operational costs and possible financing </li></ul>V <ul><li>Obligations description of the contractual terms and conditions </li></ul>VI <ul><li>Execution implementation and management of all services to be delivered </li></ul><ul><li>Progression analysis of the service delivery and implementation of possible savings and improvements </li></ul>IV VII
    6. 6. Dalkia solution <ul><li>Maintenance and of all installations managed by Dalkia </li></ul><ul><li>The transfer of risks towards Dalkia with regards to all technical installations in the contract (if chosen by the client) </li></ul><ul><li>Sharing of knowledge and the acting as an advisor for the client with regards to all services in the contract </li></ul><ul><li>Continuously checking of the installation to assure that they stay in accordance with all applicable laws and legislations </li></ul><ul><li>Provide an accurate and detailed reporting of all the services delivered </li></ul>
    7. 7. Advantages <ul><li>Guaranteed comfort and safety of the staff and store users </li></ul><ul><li>Reduction in operational expenses by the implementation of best practices </li></ul><ul><li>The prevention of safety risks </li></ul><ul><li>One single point of contact for all contractual issues </li></ul><ul><li>Flat budget for a longer period of time (if chosen by the client) </li></ul><ul><li>Continuous information and traceability of all performed services and this in accordance with client standards </li></ul>
    8. 8. Contract types <ul><li>Preventive maintenance </li></ul><ul><li>Preventive maintenance focuses on the planned implementation of standard maintenance procedures with the aim of keeping the installations in optimum condition and preventing malfunctions and repairs. </li></ul>
    9. 9. Contract types <ul><li>Functional maintenance </li></ul><ul><li>Functional maintenance involves bringing materials that must be replaced within a year under a contract price agreement. The replacement materials are supplied at a fixed price, which is therefore manageable in the contract. Their replacement is thus at Dalkia’s cost and risk. </li></ul>
    10. 10. Contract types <ul><li>Corrective maintenance 24/365 </li></ul><ul><li>There is a great deal of confusion about the meaning of the term ‘corrective maintenance’. It is sometimes used to refer to the correction of a malfunction, but sometimes also to the carrying out of repairs, whether or not in connection with a malfunction. At Dalkia we divide corrective maintenance into malfunctions and repairs. </li></ul><ul><li>A malfunction is an unplanned interruption of the functionality of a component, whereby no materials are needed for the restoration of the functionality, in distinction to functional maintenance. If a malfunction is not covered by this definition, then we classify it as repair. </li></ul>
    11. 11. Contract types <ul><li>Repair commitment </li></ul><ul><li>A contract in which the labour and materials for the purposes of corrective maintenance, where a material component is necessary up to an agreed amount, are brought under a contract price agreement. In practice, this amount varies from € 500 to € 5,000. The associated labour costs will be borne by Dalkia. This means that a firm financial basis can be laid, and unexpected budgetary factors are avoided. The most important aspect, however, is the saving in administrative inconvenience for our contract partners. This type of contract reduces administration, and frees up managers to concentrate on policy issues. </li></ul>
    12. 12. Contract types <ul><li>Full Warranty </li></ul><ul><li>The repair commitment can also be extended to full warranty, meaning that all components in the contract period will be maintained at Dalkia’s cost and risk for the duration of the contract. Replacement at the end of the components’ working life is also at Dalkia’s risk. Our customer is no longer faced with any financial surprises. </li></ul>
    13. 13. Contract types <ul><li>Main contracting or integral service contract </li></ul><ul><li>This type of contract is employed by Dalkia FM inclusive of all possible forms of outsourcing. </li></ul>
    14. 14. Installations <ul><li>Heating installations </li></ul><ul><li>Cooling installations </li></ul><ul><li>Air treatment installations </li></ul><ul><li>HVAC / climate control </li></ul><ul><li>Sanitary installations </li></ul><ul><li>Compressed air and vacuum installations </li></ul><ul><li>Water treatment and purification installations </li></ul><ul><li>High and low voltage installations </li></ul><ul><li>Emergency generators and no-break power supply systems </li></ul><ul><li>Building management systems </li></ul><ul><li>Lighting (relighting) </li></ul><ul><li>Security </li></ul><ul><li>Fire fighting equipment and systems </li></ul><ul><li>Remote management </li></ul><ul><li>Cogeneration </li></ul><ul><li>Conversion of Utilities to steam, compressed air etc. </li></ul>
    15. 15. Mission Statement <ul><li>Dalkia offers its customers all services that are not directly connected with their core activities. Our ambition is to create and maintain ideal living conditions for our customers, and in doing so to build up long-term collaborations, within an ideology of energetic efficiency, respect for the environment and attention to quality, where health and safety are a central concern. </li></ul>
    16. 16. References <ul><li>Dalkia is a trusted partner of </li></ul>
    17. 17. <ul><li>Started 1-10-2007 </li></ul><ul><li>2.400 Workplaces in laboratoria, cleanrooms and offices </li></ul><ul><li>Prestatie contract met reparatie verplichting </li></ul>References <ul><li>Mechanical </li></ul><ul><li>Electricity </li></ul><ul><li>Civil </li></ul>
    18. 18. References <ul><li>Dalkia is your preferred partner because… </li></ul><ul><li>Dalkia is an independent organisation that has all the necessary manpower and expertise in house. For specialised tasks, we can call in subcontractors directly. Dalkia carries out an average of 85% of the work itself, and 15% is subcontracted to specialised firms. In this way, Dalkia can work on the implementation of its activities in a proactive and customer orientated solutions. </li></ul>
    19. 19. Q & A <ul><ul><ul><ul><li>Cost control </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Quality </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Safety </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Development </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Innovation </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Cooperation </li></ul></ul></ul></ul><ul><ul><ul><ul><li>SLA’s and KPI’s </li></ul></ul></ul></ul><ul><li>Dalkia, For a clearer </li></ul><ul><li>and brighter future </li></ul>