Communicating in Teams


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Communicating in Teams

  1. 1. Communicating in Teams 1 Teams and Teamwork Planning Ahead How do teams help organizations? How do teams work? How do teams make decisions? How can leaders build high- performance teams? (Revised from: Organizational Behavior, Schermerhorn, Hunt, & Osborn)
  2. 2. Communicating in Teams 2 Teams in Organizations  A team is a small group of people with complimentary skills who work together to achieve a common purpose and hold themselves mutually accountable for its accomplishment
  3. 3. Communicating in Teams 3 Teams in Organizations Teamwork is the process of people working together in teams to accomplish common goals
  4. 4. Communicating in Teams 4 Teams in Organizations Synergy means that a team is using its membership resources to the fullest and is achieving more as a unit than could otherwise be achieved
  5. 5. Communicating in Teams 5 Teams in Organizations  Usefulness of Teams  increasing resources for problem solving  fostering creativity and innovation  improving quality of decision making  enhancing members’ commitments to tasks  raising motivation through collective action  helping control and discipline members
  6. 6. Communicating in Teams 6 Teams in Organizations What can go wrong in teams? social loafing personality conflicts task ambiguity poor readiness to work poor teamwork
  7. 7. Communicating in Teams 7 Teams in Organizations Committees usually operate with an ongoing purpose membership may change over time
  8. 8. Communicating in Teams 8 Teams in Organizations  Task Force usually operates on more temporary basis tasks very specific and time defined often disbands after task is completed creativity and innovation are very important processes
  9. 9. Communicating in Teams 9 Teams in Organizations  Cross-Functional Teams Members come from different functional units and parts of an organization. Teams are created to knock down “walls” separating departments. Team works on a specific problem or task with the needs of the whole organization in mind.
  10. 10. Communicating in Teams 10 Teams in Organizations Employee Involvement Teams Groups of workers who meet on a regular basis outside of the formal assignments. Have the goal of applying their expertise and attention to important workplace matters. Quality circles represent a common form of employee involvement teams.
  11. 11. Communicating in Teams 11 •Teams in Organizations  Virtual Teams employees who work together and solve problems through largely computer-mediated interactions local area networks wide area networks intranets electronic meeting rooms
  12. 12. Communicating in Teams 12 •Teams in Organizations  Self-Managing Work Teams workers whose jobs have been redesigned to create a high degree of task interdependence and who have been given authority to make many decisions about how they go about doing the required work
  13. 13. Communicating in Teams 13 Teams in Organizations  In Self-Managing Work Teams, Members  are held collectively accountable for performance results  have discretion in distributing tasks  have discretion in scheduling work  are able to perform multiple tasks  evaluate one another’s performance contributions  responsible for total quality of team products
  14. 14. Communicating in Teams 14 How Teams Work Team Effectiveness two key results task performance member satisfaction effective teams have high levels of both results
  15. 15. Communicating in Teams 15 •How Teams Work Team Effectiveness input factors that influence good group process organizational setting nature of the task team size membership characteristics
  16. 16. Communicating in Teams 16 How Teams Work  Stages of Team Development Forming - initial orientation and interpersonal testing. Storming - conflict over tasks and ways of operating as a team. Norming - consolidation around operating task and agendas. Performing – teamwork and focused task performance. Adjourning – task accomplishment and eventual disengagement.
  17. 17. Communicating in Teams 17 How Teams Work Norms and Cohesiveness behavior expected of team members can be enforces with reprimands and other sanctions
  18. 18. Communicating in Teams 18 How Teams Work How to Build Positive Norms acting as positive role model reinforcing desired behaviors controlling results by regular feedback orienting and training new members to adopt desired behaviors holding regular meetings to discuss progress using team decision-making methods to reach agreement
  19. 19. Communicating in Teams 19 How Teams Work  Cohesiveness degree to which members are attracted to and want to remain part of a team can be good if paired with positive performance norms more cohesiveness the greater conformity of members to norms
  20. 20. Communicating in Teams 20 How Teams Work  Task and Maintenance Needs  Task Activities contribute directly to team’s performance purpose  Maintenance Activities support emotional life of team Distributed Leadership makes every member responsible for  correctly recognizing when task and/or maintenance activities are needed and responding appropriately
  21. 21. Communicating in Teams 21 How Teams Work  Communication Networks Decentralized All members communicate directly with one another Centralized Activities are coordinated and results pooled by central point of control Restricted Polarized subgroups contest one another. Subgroups may engage in antagonistic relations.
  22. 22. Communicating in Teams 22 Decision Making in Teams  Methods for Team Decisions lack of response authority rule minority rule majority rule consensus unanimity
  23. 23. Communicating in Teams 23 Decision Making in Teams  Assets and Liabilities of Team Decisions Potential Advantages information alternatives understanding, acceptance and commitment Potential Disadvantages social pressure to conform minority domination time demands
  24. 24. Communicating in Teams 24 Decision Making in Teams  Groupthink tendency for highly cohesive groups to lose their critical evaluative capabilities
  25. 25. Communicating in Teams 25 Decision Making in Teams Symptoms of Groupthink illusions of group invulnerability rationalizing unpleasant data belief in inherent group morality negative stereotypes of competitors pressure to conform self-censorship illusions of unanimity mind guarding
  26. 26. Communicating in Teams 26 Leadership and High Performance Teams High performance teams clear and elevating goal task-driven, results oriented structure competent and committed members collaborative climate high standards of excellence external support and recognition strong and principled leadership
  27. 27. Communicating in Teams 27 Leadership and High Performance Teams Team-Building Process Step 1 – problem awareness Step 2 – data gathering Step 3 – data analysis and diagnosis Step 4 – action planning Step 5 – action implementation Step 6 - evaluation
  28. 28. Communicating in Teams 28 Leadership and High Performance Teams Leadership Challenges establish clear vision of future create change unleash talent