VEOLIA Environment – world leader in environmental services N° 2 world 7,5 Billion € Waste Management 26 % N° 1 world 10,0 Billion € Water 36 % N° 1 european 5,0 Billion € Transportation 17 % N° 1 european 6,1 Billion € Energy 21 % 2008 Turnover: 30 Billion € 300 000 employees 34%
96,000 installations managed HOUSING Nearly 5.5 million housing units HEALTHCARE More than 360,000 beds In 4,500 facilities SPORTS, CULTURE and LEISURE Nearly 6,600 facilities EDUCATION and RESAERCH Nearly 11,600 facilities NETWORKS 682 district and local heating and cooling networks TELECOMS Nearly 17,880 technical facilities INDUSTRIAL FACILITIES Nearly 3,465 facilities COMMERCIAL and OFFICES 89,300 facilities
Dalkia in Benelux Luxemburg Ghent Vught Brussels Charleroi Nieuwegein Mons Arlon Bruges Antwerp Hasselt Liège Louvain La Neuve Amsterdam IJsselstein Rotterdam Ede La Louvière Ieper Louvain Assen Headquarters Local district Turnover 2008: 140 000 K€ 1 600 employees Turnover 2008: 9 000 K€ 90 employees Turnover 2008: 45 000 K€ 350 employees
Dalkia business model 7 steps I
Analysis of client needs and definition of the scope of services to be delivered
Elaboration of the technical and organisational solutions and management structure in order to perform the services
Diagnosis of the technical equipment and the soft services to be delivered
Optimisation of the operational costs and possible financing
Obligations description of the contractual terms and conditions
Execution implementation and management of all services to be delivered
Progression analysis of the service delivery and implementation of possible savings and improvements
Maintenance and of all installations managed by Dalkia
The transfer of risks towards Dalkia with regards to all technical installations in the contract (if chosen by the client)
Sharing of knowledge and the acting as an advisor for the client with regards to all services in the contract
Continuously checking of the installation to assure that they stay in accordance with all applicable laws and legislations
Provide an accurate and detailed reporting of all the services delivered
Guaranteed comfort and safety of the staff and store users
Reduction in operational expenses by the implementation of best practices
The prevention of safety risks
One single point of contact for all contractual issues
Flat budget for a longer period of time (if chosen by the client)
Continuous information and traceability of all performed services and this in accordance with client standards
Preventive maintenance focuses on the planned implementation of standard maintenance procedures with the aim of keeping the installations in optimum condition and preventing malfunctions and repairs.
Functional maintenance involves bringing materials that must be replaced within a year under a contract price agreement. The replacement materials are supplied at a fixed price, which is therefore manageable in the contract. Their replacement is thus at Dalkia’s cost and risk.
Corrective maintenance 24/365
There is a great deal of confusion about the meaning of the term ‘corrective maintenance’. It is sometimes used to refer to the correction of a malfunction, but sometimes also to the carrying out of repairs, whether or not in connection with a malfunction. At Dalkia we divide corrective maintenance into malfunctions and repairs.
A malfunction is an unplanned interruption of the functionality of a component, whereby no materials are needed for the restoration of the functionality, in distinction to functional maintenance. If a malfunction is not covered by this definition, then we classify it as repair.
A contract in which the labour and materials for the purposes of corrective maintenance, where a material component is necessary up to an agreed amount, are brought under a contract price agreement. In practice, this amount varies from € 500 to € 5,000. The associated labour costs will be borne by Dalkia. This means that a firm financial basis can be laid, and unexpected budgetary factors are avoided. The most important aspect, however, is the saving in administrative inconvenience for our contract partners. This type of contract reduces administration, and frees up managers to concentrate on policy issues.
The repair commitment can also be extended to full warranty, meaning that all components in the contract period will be maintained at Dalkia’s cost and risk for the duration of the contract. Replacement at the end of the components’ working life is also at Dalkia’s risk. Our customer is no longer faced with any financial surprises.
Main contracting or integral service contract
This type of contract is employed by Dalkia FM inclusive of all possible forms of outsourcing.
Air treatment installations
HVAC / climate control
Compressed air and vacuum installations
Water treatment and purification installations
High and low voltage installations
Emergency generators and no-break power supply systems
Building management systems
Fire fighting equipment and systems
Conversion of Utilities to steam, compressed air etc.
Dalkia offers its customers all services that are not directly connected with their core activities. Our ambition is to create and maintain ideal living conditions for our customers, and in doing so to build up long-term collaborations, within an ideology of energetic efficiency, respect for the environment and attention to quality, where health and safety are a central concern.
Dalkia is a trusted partner of
2.400 Workplaces in laboratoria, cleanrooms and offices
Prestatie contract met reparatie verplichting
Dalkia is your preferred partner because…
Dalkia is an independent organisation that has all the necessary manpower and expertise in house. For specialised tasks, we can call in subcontractors directly. Dalkia carries out an average of 85% of the work itself, and 15% is subcontracted to specialised firms. In this way, Dalkia can work on the implementation of its activities in a proactive and customer orientated solutions.