User Experience? What is it?

338 views
257 views

Published on

Presentation with Christof Zahneissen at the eZ Summit, introducing UX thoughts.

Published in: Technology, Business
0 Comments
1 Like
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total views
338
On SlideShare
0
From Embeds
0
Number of Embeds
6
Actions
Shares
0
Downloads
5
Comments
0
Likes
1
Embeds 0
No embeds

No notes for slide

User Experience? What is it?

  1. 1. User Experience What is it?
  2. 2. User Experience, Uh!? 2 Why shall we talk about this?
  3. 3. Breaking the Acronym Myth 3 #UX #TMTLAS...? #WEM #CXM #WCXM #UXP #UXM Customer Experience Management Employee Experience Management UserExperiencePlatform ... let’s simply speak User Experience! #CMS #wcm #Death By Tla
  4. 4. UX Starts with Users 4 You should know your users
  5. 5. An example of a Persona Gallery 5 How accurate is our gallery? Partners Customers Others John, IT Architect Catherine, CMO Jenny, Account Manager Greg, DeVeloper Sophie, Dicital Consultant Jack, Project Manager Kathy, Online Marketer Steve, CIO Jack, Freelance Editor Kim, CTO
  6. 6. ref: Oyvind Solstad
  7. 7. ref: Oyvind Solstad
  8. 8. ref: Oyvind Solstad
  9. 9. How to get to know your users? 9 The USER is always RIGHT Nick Finck & Raina Van Cleave First Commandment
  10. 10. How to get to know your users? 10 The USER is always RIGHT Nick Finck & Raina Van Cleave First Commandment The USER doesn’t always know what is RIGHT Translated from Steve Jobs
  11. 11. Steve says 11 You

×