Chapter 6: Wikis and Other Collaborative Documents
Web 2.0 and Social
Media for Business
Roger McHaney, Kansas State University
Overview of WikisWeb 2.0 concepts may have
emerged with Wikis
‘Wiki’ is derived from the Hawaiian
language and means quick
Represents a class of applications
with tools for the collaborative
development of documents
Includes tools to facilitate multiple
Provides features to edit content,
develop topics, link pages, add
tags, and cross reference material Many Wikis are free
2011 Axio Conference
Many blog features are available in wikis. Collaborative
documents are flexible and used to display content on a
Web page with the added bonus of allowing updates.
Sites for WikisWikipedia: massive online encyclopedia with more than 27 million
pages, 17 million users, and 260 languages
Top Wiki: Wikipedia
for lack of
Wikis and collaborative documents may have a variety of user
rights. Some offer open viewing and editing (public). Others limit
access to particular editors and selected readers (private). Semi-
public Wikis require users to register and obtain a user name and
password prior to access.
Wikis Maintain History
Wikis maintain a history of all changes to each page and permit
discussions about those changes.
Wikis Must Combat Spam
Wikis are often the target of vandals and spammers
Example Wiki Uses
Medicine and science: Information posting that requires high editorial
standards. Material must be accurate. Uses expert-moderated approach.
Business: Internal collaborative documents, knowledge repositories, internal
documentation and software application information. Customers may help
produce documentation of products.
Academics: collaborative grant writing, academic unit documentation,
committee reports, strategic planning documentation, and knowledge
Classroom: Collaborative student projects, exam study guide development.
Government : internal procedures, public reporting, so constituents can post
and answer questions.
Steps in Building a Wiki
1) worldview definition;
(2) paradigm development;
(3) technological considerations;
(4) content ontology;
(5) risk assessment;
(6) sustainability planning.
Worldview: Wiki Purpose?
Decision regarding how content will be viewed, developed, and
used by its community
Private, semi-private or completely open
Use Web 2.0 concepts to facilitate sharing intellectual resources
and encourage contribution
Users understand contributions will remain available with a
Creative Commons license
Ensure Wiki will be used as a communal construction of
knowledge, online discussion, and reflection for an interacting
group of users
Technical Considerations: Templates
Platform. Provide a
mechanism for easy page
creation and consistency
(e.g Mediawiki script
Technical Considerations: Categories
Ontology: Wiki Organization
Provides users with order
Comfortable way to tag
Simple starting point that
can expand as the site
Enable potential users to
develop initial contribution
Risk Assessment: Oversight and quality
•Establish Wikikeeper (as opposed to
•Initial vigilance and human oversight
•Maintenance of academically sound
Sustainability: Community Building
Clay Shirky (2008), in Here Comes
Everybody: The Power of Organizing
without Organizations, provides a
helpful perspective. He suggests that a
social tool such as a Wiki needs to
achieve a balance between promise,
tools, and bargain. When the correct
balance is achieved, a community will
emerge and sustainability will result.
Web 2.0 collaborative document concepts emerged and took shape with Wikis.
Collaborative document systems provide features to co-create and edit content, develop
topics areas, link pages, add tags, and create cross references.
Additional tools permit document owners to determine who can access material, what
type of access is granted and how material is distributed.
Most collaborative documents serve as work spaces and become knowledge repositories.
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Slides Prepared by Professor Roger McHaney
Kansas State University
Email : email@example.com