Web 2.0 and Social Media for BusinessChapter 6: Wikis and Other Collaborative Documents Roger McHaney, Kansas State University
Web 2.0 concepts may haveemerged with Wikis Overview of Wikis‘Wiki’ is derived from the Hawaiianlanguage and means quickRepresents a class of applicationswith tools for the collaborativedevelopment of documentsIncludes tools to facilitate multipleauthoringProvides features to edit content,develop topics, link pages, addtags, and cross reference material Many Wikis are free
Many blog features are available in wikis. Collaborative Wikisdocuments are flexible and used to display content on aWeb page with the added bonus of allowing updates. http://blogs.atlassian.com/news/2008/03/how_do_you_use.htmlWikipedia: massive online encyclopedia with more than 27 million Sites for Wikispages, 17 million users, and 260 languages 2011 Axio Conference
Top Wiki: Wikipedia4 Criticized for lack of rigor but some studies have found otherwise.
User Rights5 Wikis and collaborative documents may have a variety of user rights. Some offer open viewing and editing (public). Others limit access to particular editors and selected readers (private). Semi- public Wikis require users to register and obtain a user name and password prior to access.
Wikis Maintain History6 Wikis maintain a history of all changes to each page and permit discussions about those changes.
Wikis Must Combat Spam7 Wikis are often the target of vandals and spammers
Example Wiki Uses Medicine and science: Information posting that requires high editorial13 standards. Material must be accurate. Uses expert-moderated approach. Business: Internal collaborative documents, knowledge repositories, internal documentation and software application information. Customers may help produce documentation of products. Academics: collaborative grant writing, academic unit documentation, committee reports, strategic planning documentation, and knowledge repositories. Classroom: Collaborative student projects, exam study guide development. Government : internal procedures, public reporting, so constituents can post and answer questions.
Steps in Building a Wiki19 1) worldview definition; (2) paradigm development; (3) technological considerations; (4) content ontology; (5) risk assessment; (6) sustainability planning.
Worldview: Wiki Purpose? Decision regarding how content will be viewed, developed, and20 used by its community Private, semi-private or completely open Use Web 2.0 concepts to facilitate sharing intellectual resources and encourage contribution Users understand contributions will remain available with a Creative Commons license Ensure Wiki will be used as a communal construction of knowledge, online discussion, and reflection for an interacting group of users
Technical Considerations: Templates22 Choose Development Platform. Provide a mechanism for easy page creation and consistency (e.g Mediawiki script language).
Technical Considerations: Categories23 Provide a mechanism for tagging topics
Ontology: Wiki Organization Provides users with order24 Comfortable way to tag contributions Simple starting point that can expand as the site evolves Enable potential users to develop initial contribution
Risk Assessment: Oversight and quality•Establish Wikikeeper (as opposed toWikimaster)•Initial vigilance and human oversight•Maintenance of academically soundcontents
Sustainability: Community BuildingClay Shirky (2008), in Here ComesEverybody: The Power of Organizingwithout Organizations, provides ahelpful perspective. He suggests that asocial tool such as a Wiki needs toachieve a balance between promise,tools, and bargain. When the correctbalance is achieved, a community willemerge and sustainability will result.
SummaryWeb 2.0 collaborative document concepts emerged and took shape with Wikis.Collaborative document systems provide features to co-create and edit content, developtopics areas, link pages, add tags, and create cross references.Additional tools permit document owners to determine who can access material, whattype of access is granted and how material is distributed.Most collaborative documents serve as work spaces and become knowledge repositories.
Slide Media from:Slides Prepared by Professor Roger McHaneyKansas State University PresenterMedia.comTwitter: @mchaney firstname.lastname@example.orgBlog: http://mchaney.comEmail : email@example.com 4416 S. Technology Dr Sioux Falls, SD 57106