It looks like you're embedding user assistance - would you like help?
by Roger Hart, Content Strategist / Technical Author at Red Gate Software on Sep 23, 2011
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It looks like you’re embedding user assistance. Would you like help? ...
It looks like you’re embedding user assistance. Would you like help?
Delivering integrated point-of-need help information in a software application.(Roger Hart, Dominic Smith)
A presentation from Technical Communication UK 2011
The death of Clippy, Microsoft’s much-maligned “Office Assistant” in 2007, did not mean the death of user assistance. It just meant that technical authors needed to work harder with developers to find genuinely useful mechanisms for assisting their users.
Embedded user assistance is a mainstay of technical communications at Red Gate, saving our customers time, and making our products more usable.
We’ll teach you everything we’ve learned about embedded UA, and show you how to design, test, and write for it. Plus, we’ll do it for real – in the workshop you’ll design your own embedded UA, and test it out.
(There's a bunch of extra info in the speaker notes)
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