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Open Source Business Service/Process Management
Open Source Business Service/Process Management
Open Source Business Service/Process Management
Open Source Business Service/Process Management
Open Source Business Service/Process Management
Open Source Business Service/Process Management
Open Source Business Service/Process Management
Open Source Business Service/Process Management
Open Source Business Service/Process Management
Open Source Business Service/Process Management
Open Source Business Service/Process Management
Open Source Business Service/Process Management
Open Source Business Service/Process Management
Open Source Business Service/Process Management
Open Source Business Service/Process Management
Open Source Business Service/Process Management
Open Source Business Service/Process Management
Open Source Business Service/Process Management
Open Source Business Service/Process Management
Open Source Business Service/Process Management
Open Source Business Service/Process Management
Open Source Business Service/Process Management
Open Source Business Service/Process Management
Open Source Business Service/Process Management
Open Source Business Service/Process Management
Open Source Business Service/Process Management
Open Source Business Service/Process Management
Open Source Business Service/Process Management
Open Source Business Service/Process Management
Open Source Business Service/Process Management
Open Source Business Service/Process Management
Open Source Business Service/Process Management
Open Source Business Service/Process Management
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Open Source Business Service/Process Management

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This presentation introduces RealOpInsight (http://realopinsight.com), a leading open source software to deal with Business Service Management (BSM) in the area of IT monitoring. I first discuss the …

This presentation introduces RealOpInsight (http://realopinsight.com), a leading open source software to deal with Business Service Management (BSM) in the area of IT monitoring. I first discuss the challenges of business service management, and then, I introduce useful resources to effectively deal with that in operational environments.

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  • 1. Open Source Business Service/Process Management Rodrigue Chakode Libre Software Meeting, Brussels 2013-07-11
  • 2. Agenda ● Background ● Why Business Service Management (BSM) ● Deal with BSM : State-of-art ● RealOpInsight: A Software for BSM ● History: Experience Feedback
  • 3. Background ● Service : generic term to refer an IT functionality (e.g. mysqld service) ● Business Service/Process : a service provided value-added to business applications or to end-users (e.g. hosting service) ● Check: a probe allowing to detect the status of an IT service (e.g. check for mysqld service) ● Abbreviations – BS: Business Service – BP: Business Process – BSM: Business Service Management – OSM: Open Source Monitoring – OSMS : Open Source Monitoring System/Software
  • 4. “Too many alarms kill alarm” S. Bortzmeye
  • 5. Today's IT infrastructures facts ● Huge number of checks to handle – E.g. 100 hosts, 8 checks/host => 8,000 checks ● False alerts are the bane of administrators – Not a matter of being a lazy admin
  • 6. A Large Ecosystem of OPMS v
  • 7. Usual Monitoring Scheme Flat Display, no notion of business impact
  • 8. Challenges for BSM ● How a failure actually impacts your business ?
  • 9. Is there a disruption of services? RAID 0 (striping) RAID 1 (mirroring)
  • 10. “prioritize and orchestrate work based on business needs” http://www.bmc.com/solutions/bsm/
  • 11. Go beyond individual checks ● Think business services – A failure don't necessarily mean disruptions on business applications or end-user services ● Benefits of BSM – Reduce downtime by up to 75% – Deliver services up to 30% more efficiently – Credit: http://www.bmc.com/solutions/bsm/
  • 12. Think relational services ● A business service may depend on : – one or many IT services, and/or on – other business services – E.g. Streaming ← Web Server ← Databases ← Network ← Operating System ← Hardware Devices...
  • 13. Service hierarchy and mapping
  • 14. Service hierarchy and mapping Service map ISN'T Network map
  • 15. Apply flexible incident management ● Only select checks that impact your business services ● Apply advanced severity calculation ● Set how the severity of a node is computed from on the severities of its childs – And advanced status propagation rules ● Set how the severity of a node is propagated to its parent
  • 16. Use cases ● RAID 0 ● RAID 1 ● Redundant databases ● Merchant-site
  • 17. Specialize your Operations Dashboards ● Business service-centric/competency-centric ● Deal with large/demanding environments – Just collect what is useful for each dashboard ● Get insight in one shot
  • 18. “takes the IT you already have, and adds to it the visibility and control of a unified platform” http://www.bmc.com/
  • 19. Existing options ● Nothing, or basic features when exists – Zabbix IT Services, Nagios BP Add-on, Shinken Business Rules – No service map, basic aggregation rules – Difficult to handle a huge number of services
  • 20. RealOpInsight ● Powerful Dashboard Toolkit for BSM – Generic and versatile add-on supporting many OSM tools ● Nagios, Zabbix, Zenoss, Shinken, Centreon, Icinga, GroundWork, op5... ● Qt-based GUI application – Powerful and friendly interfaces – Cross platform (Linux, Windows, Mac OS X) ● http://realopinsight.com “small and efficient and gets the job done” lukaswhite, SourceForget.net
  • 21. Tree View, Map and Events in one Console Service Tree ● Tooltips ● Focus ● Service-related message filtering... Service Mapping ● Tooltips, Zooming, Dragging and Scrolling, Focus, Service-related message filtering... Message Console ● Trouble view filtering, Large font mode
  • 22. Advanced Incident Management ● Severity aggregation ● Severity increasing ● Severity decreasing ● ...
  • 23. Simple and Efficient Design ● Business Service Views as XML files ● Native WYSIWYG Editor ● Dynamic Operations Console ● Simple Integration
  • 24. Loosely-coupled Architecture ● Status data retrieved using RPC APIs – TCP Socket (ZeroMQ/Posix TCP socket), JSON-RPC, JSON API
  • 25. Getting started in 3 steps ● Run the Editor … and edit your service view configuration ● Run the Configuration Manager … and set the access to the remote API ● Run the Operations Console … and load the configuration file ● Then fall in love!
  • 26. Nagios-based Integration Based on services in Nagios Service selection in RealOpInsight host_name[/service_description] Set the access to the remote API – ngrt4nd/Livestatus (ZeroMQ/Posix TCP Socket)
  • 27. Zabbix Integration Based on triggers in Zabbix Trigger selection in RealOpInsight host[/trigger_name] Set the Access to the Zabbix API – JSON-RPC (http/https)
  • 28. Zenoss Integration Based on components in Zenoss Component selection in RealOpInsight device[/component_name] Set the access to the Zenoss API – JSON API (http/https)
  • 29. History: Experience Feedback 1/2 ● 2008 : the Idea ● May 2010 : 1st lines of code ● March 2011 (1st release, 1.0) – 1st release, Nagios support – Private download repository – <30 downloads a month ● May - August 2012 (version 2.0) – New architecture, GPLv3 License – Entry at SourceForge.net – Windows Installer – 200 downloads a month
  • 30. History: Experience Feedback 2/2 ● December 2012 (version 2.1) – Zabbix support – Continuous packaging for openSUSE, Fedora and Ubuntu ● March 2013 (version 2.2) – Zenoss support – 600 downloads a month ● May 2013 (version 2.3) – Support for Livestatus API ● Today – 5.2k+ downloads from ~120 countries, last 12 months – ...
  • 31. Upcoming Release (2.4.0) ● Multiple backends support – Data retrieved from homogeneous/heterogeneous monitoring sources ● Up to 10 sources supported – Pre-beta stage, 1st beta expected on 31/07/13 ● Web Edition (2014)
  • 32. Thanks, questions? Meet us at @ngrt4n http://realopinsight.com/index.php?page=contribute
  • 33. “small and efficient and gets the job done” lukaswhite, SourceForget.net

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