3P-­‐BUSINESS	
  MODEL	
  STORYBOARD	
  (BMS)	
  FOR	
  HEALTHCARE	
  	
  
q PAST:	
  Who	
  WERE	
  we?	
  

q PRESENT:...
3P-­‐BUSINESS	
  MODEL	
  STORYBOARD	
  (BMS)	
  FOR	
  HEALTHCARE	
  	
  
q PAST:	
  Who	
  WERE	
  we?	
  

q PRESENT:...
3P-­‐BUSINESS	
  MODEL	
  STORYBOARD	
  (BMS)	
  FOR	
  HEALTHCARE	
  	
  
q PAST:	
  Who	
  WERE	
  we?	
  

q PRESENT:...
4	
  STEPS	
  FOR	
  USING	
  THE	
  3P-­‐BUSINESS	
  MODEL	
  STORYBOARD	
  

Cost	
  effec5vely	
  and	
  rapidly	
  impr...
 	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  3P-­‐BUSINESS	
  MODEL	
  STORYBOARD	
  (BMS)	
  for	
  Performance	
  Improvemen...
 	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  3P-­‐BUSINESS	
  MODEL	
  STORYBOARD	
  (BMS)	
  for	...
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HEALTHCARE Business Model Storyboard (BMS): Cost effectively increase performance while reducing cost, complexity, and waste

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HEALTHCARE Business Model Storyboard (BMS): Cost effectively increase performance while reducing cost, complexity, and waste

  1. 1. 3P-­‐BUSINESS  MODEL  STORYBOARD  (BMS)  FOR  HEALTHCARE     q PAST:  Who  WERE  we?   q PRESENT:  Who  ARE  we?   drives   delivers   P:  PROVIDER   q FUTURE:  Who  MUST  we  be?   P:  PERFORMANCE   P:  PATIENT  CARE   requires   requires     #4ROD.  Dr.  Rod  King.  rodkuhnhking@gmail.com  &  hLp://businessmodels.ning.com  &  hLp://twiLer.com/RodKuhnKing  
  2. 2. 3P-­‐BUSINESS  MODEL  STORYBOARD  (BMS)  FOR  HEALTHCARE     q PAST:  Who  WERE  we?   q PRESENT:  Who  ARE  we?   drives   delivers   P:  PROVIDER   q FUTURE:  Who  MUST  we  be?   P:  PERFORMANCE   P:  PATIENT  CARE   requires   requires   Partners/Inputs         Purpose/Value  ProposiUon   (Prototype/Service)       Pain     (Defect;  Cost)       Professionals  (Staff/Team)/ Equipment/Facility       Pathways  (Channels/ RelaAonships)       Pleasure   (Delight;  Revenue)       Processes         PaUents  (Customers/   Job-­‐To-­‐Get-­‐Done)       PERFORMANCE   (Value/Wellness/ Quality/Profit)       #4ROD.  Dr.  Rod  King.  rodkuhnhking@gmail.com  &  hLp://businessmodels.ning.com  &  hLp://twiLer.com/RodKuhnKing  
  3. 3. 3P-­‐BUSINESS  MODEL  STORYBOARD  (BMS)  FOR  HEALTHCARE     q PAST:  Who  WERE  we?   q PRESENT:  Who  ARE  we?   q FUTURE:  Who  MUST  we  be?   drives   delivers   P:  PERFORMANCE   P:  PATIENT  CARE   requires   requires   require(s)   Purpose/Value  ProposiUon   (Prototype/Service)       affect(s)   Professionals  (Staff/Team)/ Equipment/Facility       require(s)   Processes         deliver(s)   require(s)   delight(s)   Pathways  (Channels/ RelaAonships)       require(s)   requires   Pain     (Defect;  Cost)       delight(s)   PaUents  (Customers/   Job-­‐To-­‐Get-­‐Done)       Pleasure   (Delight;  Revenue)       drive(s)   Partners/Inputs         (Problem-­‐Service  Fit)   P:  PROVIDER   delights   PERFORMANCE   (Value/Wellness/ Quality/Profit)       #4ROD.  Dr.  Rod  King.  rodkuhnhking@gmail.com  &  hLp://businessmodels.ning.com  &  hLp://twiLer.com/RodKuhnKing  
  4. 4. 4  STEPS  FOR  USING  THE  3P-­‐BUSINESS  MODEL  STORYBOARD   Cost  effec5vely  and  rapidly  improve  the  wellness  of  organiza5ons,  teams,  and  individuals   1.  Decide  whether  you  want  to  prepare  a  3P-­‐Business  Model  for  a  past,  present,  or  future   organizaUon   2.  Create  a  large  (3  x  5  Poster)  template  of  the  3P-­‐Business  Model  Storyboard  and   place  it  on  a  table  or  wall;  iniAally  use  the  3P-­‐Business  Model  Storyboard  showing  just   the  9  storycards  (that  is,  a  diagram  of  the  Business  Model  Storyboard  without  arrows   between  adjacent  storycards)   3.  CollaboraAvely  put  in  details  (e.g.,  using  small  Post-­‐it  notes)  for  each  of  the  9   storycards  of  the  Business  Model  Storyboard     4.   Validate  the  content  and  relaUonships  of  storycards  in  the  3Ps:  Provider,  PaAent  Care,   and    Performance     #4ROD.  Dr.  Rod  King.  rodkuhnhking@gmail.com  &  hLp://businessmodels.ning.com  &  hLp://twiLer.com/RodKuhnKing  
  5. 5.                      3P-­‐BUSINESS  MODEL  STORYBOARD  (BMS)  for  Performance  Improvement  Projects   q PAST:  Who  WERE  we?   q PRESENT:  Who  ARE  we?   drives   delivers   P:  PROVIDER   q FUTURE:  Who  MUST  we  be?   P:  PERFORMANCE   P:  PATIENT  CARE   requires   requires   Partners/Inputs   q Who/What  externally  helps  to   provide  paAent  care?     Purpose/Value  ProposiUon   (Prototype/Service)   q What  is  our  purpose/passion/   proposiAon  for  delivering   paAent  care?   Pain     (Defect;  Cost)   q What  is  the  pain/cost  of   providing  (receiving)   care?   Pleasure   (Delight;  Revenue)   Professionals  (Staff/Team)/ Equipment/Facility   Pathways  (Channels/ RelaAonships)   q How  is  care  delivered  to   paAents  (customers)?   q What  is  the  pleasure/   reward  of  providing   (receiving)  care?   Processes   PaUents  (Customers/   Job-­‐To-­‐Get-­‐Done)   PERFORMANCE   (Value/Wellness/Profit)   q Who/What  internally  provides   paAent  care?   q What  are  core  processes  used   for  providing  paAent  care?     q Who  are  we  caring  for?     q What  are  paAent   (business)  outcomes?     #4ROD.  Dr.  Rod  King.  rodkuhnhking@gmail.com  &  hLp://businessmodels.ning.com  &  hLp://twiLer.com/RodKuhnKing  
  6. 6.                                    3P-­‐BUSINESS  MODEL  STORYBOARD  (BMS)  for  High-­‐Performance  Projects                                                  (Based  on  Thomas  P  Huber’s  PresentaAon:     Micro-­‐Systems  in  Health  Care:  Essen5al  Building  Blocks  for  the  Successful  Delivery  of  Health  Care  in  the  21st  Century)   drives   delivers   P:  PROVIDER   P:  PERFORMANCE   P:  PATIENT  CARE   requires   requires   Partners/Inputs         Purpose/Value  ProposiUon   (Prototype/Service)       Pain     (Defect;  Cost)       Professionals  (Staff/Team)/ Equipment/Facility   Pathways  (Channels/ RelaAonships)       Pleasure   (Delight;  Revenue)       Processes   PaUents  (Customers/   Job-­‐To-­‐Get-­‐Done)   q  Strong  Leadership/Great  Org.   Support/Staff  Focus/Training   Focus/Interdependence/IT  Focus   q Process  Improvement  Focus       q PaAent  Focus     PERFORMANCE   (Value/Wellness/Profit)   q Performance/Result   Focus   q Commu./Market  Focus     #4ROD.  Dr.  Rod  King.  rodkuhnhking@gmail.com  &  hLp://businessmodels.ning.com  &  hLp://twiLer.com/RodKuhnKing  

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