Using Streaming Media for Online User Training in ITPresentation Transcript
Using Streaming Media for Online User Training in IT John Fritz Bill Shewbridge University of Maryland, Baltimore County EDUCAUSE, October 2, 2002
Basics of the Production Process
Presentation And Contact Information
Institutional Drivers for Using Technology at UMBC
By and large, about 75% of our faculty are comfortable with basic technology (email/web) and exploring various stages of how technology can be used to improve learning.
Assured Access to Computing Initiative
Focusing on providing all students with access to technology.
Student expectations: they are beginning to expect and request courses to utilize technology.
FaCT program was successful in getting faculty started.
OIT and the Faculty Development Center provide joint faculty training sessions and brownbag workshops
Classifying Technology Usage
Technology Enhanced Learning (TEL)
Technology augments in-class learning with the focus on providing course information and additional online resources.This represents the bulk of our current faculty usage
Technology provides the means of running the course and a full complement of course information.
Course meets in-class and online. In-class sessions are reduced and the class meets online for discussions, group work and assessment.
Fall 2001 Instructional Technology Activities
Computer classrooms – 84 courses
OIT labs support 84 classes using technology enabled classrooms
Reached saturation 3 years ago and have worked with Physics, GES, and English to create departmental facilities
Blackboard – 234 courses with 6,436 distinct students
Usage is predominately in the social sciences and humanities
Doubled student enrollments each of the past 3 years
Expanding into organizational support areas (Delta Initiative, Faculty Senate, Student Affairs)
Faculty-developed course web pages
Usage is predominately in the sciences
Why Online IT Training?
Support crunch necessitated a more scalable approach
Video on demand is more flexible by the end user
Availability of a robust, broadband infrastructure (e.g., IPTV, Internet2)
We could train users on UMBC specific IT issues they couldn’t find elsewhere:
Publishing web pages @ UMBC
Using the campus portal myUMBC
Creating and managing your user account
Broadband Video for Training
MPEG1 and IPTV
PowerPoint in the Classroom
Lessons Learned and Refocus
Limits of MPEG for screen capture
FINWeb Screen Captures
Recognition that multiple solutions are needed
Criteria for media selection
Quality of delivery
Streaming at UMBC
IPTV Mapping the Patapsco (MPEG)
Screen Capture ( FINWeb )
QuickTime w/ PowerPoint
Production Process Basics
Organization and efficiency of material and resources
Multimedia integration issues
Lower quality image, bad for lots of movement Accessible by most Marginal Narrowband (Real) Can accommodate high-end production values High bandwidth and client VHS-Quality Broadband (IPTV) Class prep Does Not Scale Great Live Face-to-Face Training Production Issues User Accessibility Quality of Delivery Method
Minimal resources and expertise Accessible by most High quality possible Audio Only Can require extensive postproduction Requires ubiquitous Plugin Great resolution - can be combined with Streaming Video Slide Shows Real-time Acquisition Requires Plugin with appropriate CODEC Excellent for Screens - Bad for Motion Screen Capture Production Issues User Accessibility Quality of Delivery Method
Extensive resources and skills needed CD must be distributed to user Can integrate variety of media. Bandwidth less of an issue. CD-ROM Full range of video production possible Requires a tape deck Great for full motion, weak on high resolution Video Tape Design issues, variable production expertise Easy access Broad range of options, generally static Web Sites Production Issues User Accessibility Quality of Delivery Method
Online presentations are not a universal substitution for face-to-face training. They can however be an effective supplement.
Learning computer applications means looking at computer screens, but doing so through online video is difficult.
Producing “compelling” content requires more time and planning than one might think.
It takes time to change user expectations and support culture. If we can’t meet everyone’s needs, how can they adapt so they can meet their own?