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IP Television (IPTV)
 

IP Television (IPTV)

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    IP Television (IPTV) IP Television (IPTV) Document Transcript

    • IP Television (IPTV) Learning Solutions Package Description
    • Table of Contents 1 Introduction ...............................................................................................3 2 Why invest in the IP Television (IPTV) package? .....................................6 3 What are the target audiences for the IP Television (IPTV) package?...................................................................................................7 4 Fundamentals ...........................................................................................8 5 Customer Management.............................................................................9 6 Operations Center...................................................................................10 7 IP Television Application Developer .......................................................14 8 IP Television Business Partner ...............................................................14 9 Related training packages.......................................................................15 10 Third party related training references ....................................................15 120/03801-FAP 130 736 Uae Rev D © Ericsson AB 2008 2008-07-16 Commercial in Confidence 2 (15)
    • 1 Introduction Ericsson has developed a comprehensive competence development service to satisfy our customers' need for expertise, which varies from the skills and knowledge required to operate a network to the expertise required to develop new end-user services. 1.1 Learning Solutions Traditional pre-defined training programs can only go a certain distance in building the expertise to meet organizational demands. Today, organizations need to be guaranteed that they will have timely access to the exact skills, knowledge and expertise needed in the complex, and evolving, world of mobile Internet and Third Generation Networks. Such organizations need to be able to build just-in-time competence rapidly so that they can meet new market demands or deploy new technology. What is increasingly required is a competence solution that addresses job performance requirements and has clear links to the customer’s business and operational requirements. The training needs to be tailor-made to suit the actual level of expertise of the staff. In addition, staff need to be trained on the exact tasks with which they have to work on a daily basis. Ericsson has state-of-the-art processes, methods and tools to meet these requirements. 1.1.1 Training based on Competence Gap Analysis Ericsson’s Learning Architects can help operators to analyze their competence needs from a business perspective, using Competence Gap Analysis (CGA), and then assist them to deliver a flexible competence development program suited to their needs. The experts can also assist with the evaluation of the training effectiveness against Key Performance Indicators (KPIs), conducting pre-tests before the program begins and post-tests to evaluate progress made during the program. Mentoring: • Cut time and costs Competence transfer on the job, and validation of job skills and job = • Secure service launch • Improve service availability • Improve consumer perception performance. Competence level Required Time gap level ri ng nto Competence Me gap g ed error job… in iz i n om and Trial g on the tra ust in learn C ard nd Start Analysis Sta ining tra level Time Competence Training Mentoring on Gap Analysis Programs the job Figure 1. Analysis (CGA), Customization and Mentoring – How to add value relating to your business. 120/03801-FAP 130 736 Uae Rev D © Ericsson AB 2008 2008-07-16 Commercial in Confidence 3 (15)
    • The result is a flexible program which is not only aligned with the business and operational requirements but is also customized to suit the requirements of the group or individuals to which it is directed. Flexibility is ensured; those with expertise spend less time achieving the required standard for task completion, while those at a more basic level get the help and time they need to reach this standard. 1.1.2 Mentoring or Instructor Led Training Ericsson offers the operator two routes to optimized training for the main training activities described in this package: mentoring in the customer’s work environment or instructor led training in an Ericsson lab environment. Structured Knowledge Transfer (SKT) provides intensive on the job mentoring. A mentor works with a small group (max. 4) on live equipment in the customer's work environment, and ensures that the participants master the tasks from a job task list. This list is drawn up for each identified job role and duty or responsibility, and is agreed with the customer in advance. The result is accelerated learning tailor-made to the customer's needs and objectives. Most (approx. 80%) of the training material will be prepared in advance. However, for the remaining (approx. 20%) material, it will be necessary for the Ericsson Learning Architect to customize the material at the customer site. As there is no room for error when working on live equipment and to maximize the benefits of the training, it is essential that the participants have completed the prerequisite theoretical and practical training courses before undertaking the SKT. The mentor demonstrates the tasks involved in the job, working with the participants until they successfully perform each duty and task. Therefore, while participants complete the essential tasks for their job they complete them in their own working environment. As an alternative to SKT, “off-the-shelf” training can be taken on Ericsson test equipment with a larger group (max. 8). The training is standard but can be tailored (to a certain extent) if requested. A task driven methodology – often termed Task Oriented Learning (TOL) – is employed to encourage participants to learn how to carry out practical job tasks based on the responsibilities, work processes and procedures of their specific job role. The instructor/expert acts as a facilitator by enabling the participants to work proactively with the tools and resources to perform job tasks and solve typical problems. Staff become productive shortly after undergoing this form of training. 120/03801-FAP 130 736 Uae Rev D © Ericsson AB 2008 2008-07-16 Commercial in Confidence 4 (15)
    • In summary Ericsson offers operators the following suite of Learning Solutions components: • Competence Gap Analysis and Report • Pre-tests / assessments • Pre-requisite training • Structured Knowledge Transfer (SKT) or Instructor Led Training (ILT), including checklists which provide a step- by-step guide for the tasks and responsibilities of each identified job role. • Post-tests / assessments. When choosing between the two training approaches the operator has to consider the circumstances of the business, the costs involved and the following differences between the two forms of training: ILT SKT Max. Participants 8 4 Equipment/Network Ericsson lab Customer site Trainer Instructor Mentor/Coach Range of Tasks More configuration type Some tasks may not be tasks possible. possible on Less customer solution commercially live adapted tasks. system. Time to Job Fast, but not learning in Very fast and customer Competence Level own environment. specific, since learning job in own environment. Travel Travel is usually No travel required. required. Performed on customer site. Figure 2. Comparison of Instructor Led Training (ILT) and Structured Knowledge Transfer (SKT). 120/03801-FAP 130 736 Uae Rev D © Ericsson AB 2008 2008-07-16 Commercial in Confidence 5 (15)
    • 2 Why invest in the IP Television (IPTV) package? Ericsson’s IPTV offers an end-to-end solution, ranging from components in the Service Layer (Head End, Middleware Application Server (MAS), Content Distribution Platform (CDP) and Digital Rights Management), the Control & Connectivity Layer, the Access Layer as well as recommendations on which Set-top (STB) box to use in the Home Network. This blend of Ericsson and market leading partner products will bring multimedia services beyond today’s traditional broadcast TV experience. Figure 3 Overview of the Ericsson end-to-end IPTV Solution Today This learning solution has been designed to provide the background knowledge and practical skills necessary to manage your implementation of Ericsson’s IPTV solution. The Ericsson IPTV Learning Solution enables the network operator to optimize the value and impact of their competence investment through customized training that allows them to: • Deploy quality services quickly to meet market demand and take advantage of new business opportunities Participants will be able to provision and administer the necessary features and data (subscribers, content, services, STBs and system components) to deploy attractive and innovative service offerings, including Broadcast TV and Video on Demand (VoD) services. 120/03801-FAP 130 736 Uae Rev D © Ericsson AB 2008 2008-07-16 Commercial in Confidence 6 (15)
    • • Administer IPTV services and media content effectively to secure excellent end-user experience Participants in this training will learn how to manage IPTV media content and services securely and effectively. They will be able to troubleshoot typical service problems to provide an excellent end-user experience. • Operate their E2E solution effectively and efficiently using best practices to achieve operational excellence Participants, by completing relevant job tasks based on best practices, will be able to use system tools to perform essential O&M tasks in order to provide a high-quality and cost-efficient operation. • Reduce risk due to competence in release and early management of your end-to-end IPTV solution By performing tasks adapted to your solution in your working environment, the potential risk due to competence in the release and early management of your IPTV solution is minimized, thus ensuring a positive user experience of your new TV services. 3 What are the target audiences for the IP Television (IPTV) package? The following section describes each of the flows in detail. Each flow states the prerequisite knowledge. This training focuses on the following job categories: Fundamentals Fundamentals Customer Customer --Fundamentals Fundamentals Management Management --Customer Care Customer Care Operations Operations Application Application Centre Centre Development Development Front Office Front Office --Application Developer Application Developer --Service Technician Service Technician Back Office Available on Back Office request only --System Engineer System Engineer Business Business --Service Engineer Service Engineer Management Management --Media Administrator Media Administrator --Business Partner Business Partner 120/03801-FAP 130 736 Uae Rev D © Ericsson AB 2008 2008-07-16 Commercial in Confidence 7 (15)
    • 4 Fundamentals 4.1 IPTV Fundamentals (FAB 102 2307) People working with IPTV at different levels will require a broad understanding of the end-to-end solution in terms of its services, components and network architecture. 4.1.1 What is achieved by attending the Flow Participants will develop a clear overall understanding of Ericsson’s IPTV solution, its key benefits and services, and main service network building blocks, including: Head end, middleware (MAS), Content Distribution Platform (CDP) and DRM. Participants will also understand the functions and characteristics of the IPTV Set-Top-Box (STB). 4.1.2 Rationale for Flow design This flow provides the necessary background knowledge for anyone requiring a good overview of Ericsson’s IPTV solution. This includes engineers who require further specialized training or staff, such as business managers and business developers, who simply need a good overview of the IPTV solution, its features, components and related terminology. 4.1.3 Prerequisites IPTV interacts with many different products in the service network environment and a good understanding of this environment (and general mobile Internet) from a technical perspective and, optionally, from a business perspective will provide a solid background for IPTV training. The Telecom Operator 2.0 Technical Realization of Multimedia Services (LZU 108 6936) course is recommended as a pre- requisite since it provides a good overview of Multimedia Services environment in terms of enablers, standards and protocols, service delivery platforms and so on. The Telecom Operator 2.0 Multimedia Business Challenges and Opportunities (LZU 108 6935), while useful for providing a business perspective, is optional. The participants should have a general knowledge of telecommunications and IP networking concepts. 120/03801-FAP 130 736 Uae Rev D © Ericsson AB 2008 2008-07-16 Commercial in Confidence 8 (15)
    • 4.1.4 Training Flow Telecom Operator 2.0 Multimedia Business Prerequisite Knowledge Challenges and Opportunities Optional (2 Days - ILT) LZU 108 6935 Telecom Operator 2.0 Technical Realization of Multimedia Services (2 Days – ILT) LZU 108 6936 General Knowledge of Telecommunications & IP Networking Concepts IPTV System Overview (1 Day - ILT) LZU 108 6784 5 Customer Management 5.1 IPTV Customer Care (FAB 102 2302) 5.1.1 What is achieved by attending the training On completion of this training the participants will have the necessary background knowledge and skills to provide initial support to customers when dealing with queries regarding subscriber services, Set-Top-Boxes (STB) issues and billing problems. Participants will also gain the necessary knowledge and skills to be able to communicate and escalate problems to the next level of support. 5.1.2 Rationale for training design The IPTV System Overview will be adapted to cover the essential background knowledge required by customer care agents, that is, there will be more coverage of end-user services and the overall solution than on some of the more technical topics. This training is provided as on-the-job training (SKT) only. It is not possible to provide this training in a lab environment since customer care agents have job-role tasks and tools specific to their work environment. 5.1.3 Prerequisites A general knowledge of telecommunications concepts would be useful but is not absolutely necessary. 120/03801-FAP 130 736 Uae Rev D © Ericsson AB 2008 2008-07-16 Commercial in Confidence 9 (15)
    • 5.1.4 Training Flow Adapted to requirements of IPTV System Overview * Customer Care staff. (ILT – ½ day) LZU 108 6784 IPTV Customer Care (1 day – SKT) LZP 101 049 6 Operations Center 6.1 IPTV Media Administrator (FAB 102 2303) 6.1.1 What is achieved by attending the training The participants will be able to use relevant system tools for managing content reliably and securely. They will be able to manage and troubleshoot service features for Video on Demand (including creating, ingesting, inspecting, publishing and removing content) and Broadcast TV (channel management). 6.1.2 Rationale for training design This flow provides the necessary hands-on skills for Media Administrators to manage and troubleshoot VoD and Broadcast TV service features efficiently and effectively based on your particular system configuration and job role tasks. 6.1.3 Prerequisites Participants must have attended the IPTV Fundamentals training (FAB 102 2307). The IPTV components used in this training are based on Linux. Participants must have some knowledge of Unix or Linux to perform certain administration tasks. The following course can be provided: Unix Fundamentals (LZUBB 108 170). The SecureMedia Encryptonite System is the Conditional Access (CA)/Digital Rights Management (DRM) system in the IPTV solution. The following course, adapted and provided by our partner SecureMedia, is recommended: SecureMedia Media Administrator. 120/03801-FAP 130 736 Uae Rev D © Ericsson AB 2008 2008-07-16 Commercial in Confidence 10 (15)
    • 6.1.4 Training Flow IPTV Fundamentals Prerequisite Knowledge (FAB 102 2307) Unix Fundamentals (2 Days – ILT) LZUBB 108 170 or Equivalent Unix/Linux Knowledge SecureMedia Media Administrator Optional (1 Day) Training from 3rd Party Supplier IPTV Media Administrator SKT IPTV Media Administrator (2 Days – SKT) LZP 101 045 (2 Days – ILT) LZU 108 7104 6.2 IPTV Service Technician (FAB 102 2304) 6.2.1 What is achieved by attending the training On completion of this training participants will be able to manage essential IPTV features to provide reliable end-user services. Participants will be able to use the relevant Middleware Application Server (MAS) and Content Distribution Platform (CDP) Service Administration GUIs to provision and manage contents sources, service plans, subscribers and STB equipment. In addition, participants will be able to monitor and troubleshoot typical end-user related issues that are relevant to the technician role. 6.2.2 Rationale for training design This flow provides the necessary hands-on skills for IPTV Service Technicians to provision and manage end-user services and subscribers efficiently and effectively based on your particular IPTV implementation and job role tasks. 6.2.3 Prerequisites Participants must have attended the IPTV Fundamentals training (FAB 102 2307). Students require Unix/Linux administration knowledge to understand and perform certain administration tasks. The following course can be provided by Ericsson: Unix System Administration Level 1 (LZUBB 108 356). The SecureMedia Encryptonite System is the Conditional Access (CA)/Digital Rights Management (DRM) system in the IPTV solution. The following course, adapted and provided by our partner SecureMedia, is recommended: SecureMedia: Service Technician/Engineer. 120/03801-FAP 130 736 Uae Rev D © Ericsson AB 2008 2008-07-16 Commercial in Confidence 11 (15)
    • Specialized training for supported STBs may be required depending on their responsibilities of the participants. 6.2.4 Training Flow IPTV Fundamentals Prerequisite Knowledge (FAB 102 2307) Unix System Administration Level 1 (3 Days – ILT) LZUBB 108 356 or Equivalent Unix/Linux Knowledge SecureMedia Service Technician/Engineer Training from 3rd Party Supplier (2 Days) IPTV Service Technician SKT IPTV Service Technician (2 Days – SKT) LZP 101 044 (2 Days – ILT) LZU 108 7108 Further training Depends on Optional Set Top Box (STB) Training equipment in Training from 3rd Party Suppliers use 6.3 IPTV Service Engineer (FAB 102 2305) 6.3.1 What is achieved by attending the training This training builds on the knowledge gained in the Service Technician flow by enabling the participants to perform more advanced service management tasks and troubleshooting. Participants will be able to use the relevant GUI and command line tools to manage and troubleshoot the functions provided by the Middleware Application Server (MAS) and Content Distribution Platform (CDP) components. In addition they will be able to manage and troubleshoot STB issues. 6.3.2 Rationale for training design This flow provides the necessary background knowledge and hands-on skills for IPTV Service Engineers to manage and troubleshoot end-user services efficiently and effectively based on your particular system configuration and job role tasks. 6.3.3 Prerequisites Participants must have attended the IPTV Service Technician training (FAB 102 2304). Specialized training for supported STBs may be required depending on their responsibilities of the participants. 120/03801-FAP 130 736 Uae Rev D © Ericsson AB 2008 2008-07-16 Commercial in Confidence 12 (15)
    • 6.3.4 Training Flow Prerequisite Knowledge IPTV Service Technician (FAB 102 2304 IPTV Service Engineer SKT IPTV Service Engineer (2 Days – SKT) LZP 101 041 (2 Days – ILT) LZU 108 7107 Further training Optional Set Top Box (STB) Training Training from 3rd Party Supplier Depends on equipment in use 6.4 IPTV System Engineer (FAB 102 2306) 6.4.1 What is achieved by attending the training Participants will be able to manage the MAS and CDP components from a systems perspective in order to provide a stable platform for IPTV services. They will be able to use system tools to stop and start services, perform backup and restore, manage databases, perform user management, configure SNMP traps, check component logs and so on. 6.4.2 Rationale for training design This flow provides the necessary background knowledge and hands-on skills for IPTV System Engineers to maintain the main platform components, MAS and CDP, in order to provide a reliable system for the provision of IPTV services based on your particular system configuration and job role tasks. 6.4.3 Prerequisites Participants must have attended the IPTV Fundamentals training (FAB 102 2307). Students require Unix/Linux administration knowledge to understand and perform certain administration tasks. The following course can be provided by Ericsson: Unix System Administration Level 1 (LZUBB 108 356). A good knowledge of IP networking is required. The following course can be provided: IP Networking (LZU 102 397). The SecureMedia Encryptonite System is the Conditional Access (CA)/Digital Rights Management (DRM) system in the IPTV solution. The following course, adapted and provided by our partner SecureMedia, is recommended: SecureMedia: System Engineer. Specialized training for supported STBs may be required depending on their responsibilities of the participants. 120/03801-FAP 130 736 Uae Rev D © Ericsson AB 2008 2008-07-16 Commercial in Confidence 13 (15)
    • Depending on the scope of their job role and the equipment used, the System Engineer may need training for equipment in their Access, Metro and Transport networks. If Ericsson equipment is used in these networks then training will be required in EDA and SmartEdge (RedBack). 6.4.4 Training Flow IPTV Fundamentals (FAB 102 2307) Unix System Administration Level 1 (3 Days – ILT) LZUBB 108 356 or Equivalent Unix/Linux Knowledge IP Networking (5 Days – ILT) LZU 102 397 or Prerequisite Knowledge equivalent IP networking knowledge SecureMedia System Engineer Training from 3rd (3 Days) Party Supplier Depends on equipment in Relevant Ethernet DSL Access (EDA) Training use Relevant Metro Network Training SmartEdge R5 System Operations Where (2 Days - ILT) LZU 108 6974 applicable & relevant SmartEdge IP modules (Redback) IPTV System Engineer SKT IPTV System Engineer (2 Days – SKT) LZP 101 042 (2 Days – ILT) LZU 108 7105 Further Depends on training equipment in Optional Set Top Box (STB) Training Training from 3rd use Party Suppliers 7 IP Television Application Developer This training can be made available on request. 8 IP Television Business Partner This training can be made available on request. 120/03801-FAP 130 736 Uae Rev D © Ericsson AB 2008 2008-07-16 Commercial in Confidence 14 (15)
    • 9 Related training packages The related training packages: • Charging System • SDP • EDA 4.0 • IP Networking Redback SmartEdge can be found at: http://www.ericsson.com/solutions/learning 10 Third party related training references For information about training in specific recommended partner products, please visit the following sites: • Tandberg TV (Part of Ericsson Group) http://www.tandbergtv.com/technicaltraining.ink • SecureMedia http://www.securemedia.com/ • Agama http://www.agama.tv/index.html • Amino www.aminocom.com • Tilgin www.tilgin.com 120/03801-FAP 130 736 Uae Rev D © Ericsson AB 2008 2008-07-16 Commercial in Confidence 15 (15)