case study
Rocket®
Eldorado Streamlines
Development with
Point-and-Click Package
Promotion
Applications
Areas
Software Cha...
Rocket®
case study
“The best part is knowing that
Aldon LM works with any
platform—PHP, Java, RPG, or
.NET, so wherever El...
Rocket®
case study
info@rocketsoftware.com
The Compliance Factor
With Aldon LM, Eldorado can:
• Automate internal document...
Rocket®
case study
“The bottomline is that with
Aldon, we found a solution
that gives us total control over
the applicatio...
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Case Study: Eldorado Streamlines Development with Rocket Aldon

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Case Study: Eldorado Streamlines Development with Rocket Aldon

  1. 1. case study Rocket® Eldorado Streamlines Development with Point-and-Click Package Promotion Applications Areas Software Change Management IT Compliance IT Business Management Eldorado Background Eldorado Hotel Casino is one of the largest hotel centers for gaming and entertainment in Northern Nevada. At the core of Eldorado’s success is its consistent ability to regularly enhance the customer experience, while at the same time applying a best-practices approach to its overall business strategies and operations. Eldorado attributes a lot of its success to the IT Group, for both the development and management of all its key applications that help run the business, and for the creation of new web-based applications that help Industry Hospitality and Gaming Challenge / Situation PHP development projects introduced and growing. Package promotion was manual and prone for error. Compliance issues and requirements needed to be addressed. Products Rocket Aldon Lifecycle Manager (IBM i Edition) and Rocket Aldon Lifecycle Manager (Enterprise Edition) Results Point-and-click package promotion. Development times streamlined. Objects never unnecessarily promoted. Applications easily changed on-the-fly. Audit trails easily delivered. establish customer loyalty, ensure repeat business, and keep customers happy. On the customer side, this includes the recent development of several new, on-site customer kiosks for gaming, with applications that track customer rewards, create prizes, offer sweepstakes and more. There is even an employee kiosk that is used for HR purposes where staff can check schedules, submit vacations, request forms, etc. These kiosks don’t just benefit the customers—they also take administrative workload off the casino staff. For the business-side, they are developing a browser based reporting process that allows decision makers to quickly go from summary-to-detail on data previously only contained on paper reports. Both new offerings have earned the IT team major accolades, but like any worthwhile project, have come with a few bumps in the road as they add a new programming language into the mix—PHP. The Back-End Business Apps—The RPG Side The Eldorado IT team is responsible for developing and managing many business applications essential to its in-house operations, including the Casino Customer Management System, Finance/HR/Payroll System, the Hotel System, the Security Dispatch System, and many others. All of these require constant updating, and need to be managed very carefully and accurately—not just as a smart business practice, but also because of the State of Nevada Gaming Control Board (GCB) Electronics Systems Division and Sarbanes Oxley (SOX) reporting. The GCB strictly monitors modifications to a casino’s management system, requiring an explicit audit trail and detailed documentation of approval rights over application changes; if something is awry, fines are levied for violations. It’s true for SOX as well.
  2. 2. Rocket® case study “The best part is knowing that Aldon LM works with any platform—PHP, Java, RPG, or .NET, so wherever Eldorado is headed on the development front—we know we will have a solution that can deliver a precise audit trail and provide documentation for whatever path we take.” Ken Berg Programming Manager Eldorado www.rocketsoftware.com It was this intense audit/compliance factor which led Eldorado, a longtime IBM i shop, to first purchase Rocket Aldon Lifecycle Manager (LM) 10+ years ago due to theability to deliver detailed and precise audit trails and provide documentation of any application change that had been made and the processes that lives around that. Ironically, what they found was that the Rocket solution brought process automation benefits that went way beyond just meeting their compliance needs. They have since come to rely on Rocket’s ALM products, from the standpoint of a best-practices approach to the development lifecycle. Ken Berg, Programming Manager for Eldorado, says“In the beginning, we implemented Aldon LM because of mandates from the board, without even really wanting the system. Now, we would never work in an environment without it. The savings, visibility and automation that Aldon LM brings have been invaluable.” PHP Enters The House In the spirit of innovation, Eldorado’s IT team continues to release“cool”, new web-based applications. In 2008, PHP was introduced for the development of the kiosked-based applications and the web-based reporting tool. It was these particular projects, both designed to focus on the customer experience, that led them to start developing in PHP and also when they found Zend Studio. PHP has given Eldorado access to a rich and dynamic object-oriented language, while the open-source Zend Studio and Zend framework provide a myriad of building-block components to speed up time to production, while promoting best practices along the way. Berg found PHP development with Zend Studio to be exactly what they needed—not just because it sped up development, but it provided a short learning curve and ease-of-use which helped put projects into production quickly. He is quite happy with his PHP decisions. However, these fast-moving, dynamic applications need constant updating and managing, and there was some lack of project-tracking and visibility that created some frustration on the change management front. This was particularly frustrating for an IT organization like Eldorado which had become very used to the multitude of benefits they were getting from Aldon Lifecycle Manager for the back-end applications. Berg recalls,“With the PHP development, I was finding myself having to copy whole directories to move a package through the lifecycle, instead of just the objects that I needed. One web page would be so enormous, when I knew it didn’t have to be. That’s when we decided we needed a change management solution like Aldon for the PHP side of the house as well.” Berg started doing a little investigation into a change management system that could handle the PHP development environment. Fortuntately, he didn’t have to look far when he learned of Aldon’s compatibility with Zend Studio for Eclipse and PHP. He researched a couple other vendors just to be sure, but it didn’t take long. Berg says, “We had been using Aldon Lifecycle Manager for years and were so extremely satisfied with the product. It was a no-brainer to go with Aldon for PHP.” What The Rocket Aldon ALM Solution Brings. Now, Eldorado is using Aldon LM for both its back-end RPG business applications and for the web-based open-source PHP applications. It’s a decision that the Eldorado IT team would make again and again. So what exactly does Eldorado value most in Aldon Lifecycle Manager? According to Ken Berg, it really comes down to four key categories: compliance, promotions, inventory management and installation.
  3. 3. Rocket® case study info@rocketsoftware.com The Compliance Factor With Aldon LM, Eldorado can: • Automate internal documentation to address the process controls in place and their effectiveness—an integral part of meeting GCB compliance. • Enforce and document an automated, structured, and repeatable software development process so the organization can successfully meet its compliance requirements. • Establish end-to-end process automation, enforce approval management, automate activity logging and lifecycle activity reporting, and enforce and document separation of duties. Berg says,“The best part is knowing that Aldon LM works with any platform—PHP, Java, RPG, or .NET, so wherever Eldorado is headed on the development front—we know we will have a solution that can deliver a precise audit trail and documentation for whatever path we take.” The Single Path to Production Factor With Aldon Lifecycle Manager, Eldorado gains: • Automated package promotion across both RPG and PHP projects, allowing objects, builds or code packages to be promoted through the application lifecycle as a unit. • Automated package deployment; as packages are imported and moved from stage to stage, Eldorado IT can now deploy them to the appropriate target machines/locations for testing or production. Rules can be created to identify which packages go to which servers at each stage of the lifecycle. • Applications that can be broken down into versions or releases. This helps maintain custom versions or modified packaged applications. • Integrity Assurance, meaning the target environment is cleared before a promote or import to ensure that it is clean before promoting the package. The Rocket Aldon ALM solution knows exactly what is in the target environment once the promote process is complete, so Eldorado can be confident that they are testing exactly what they mean to test. Berg adds,“The fact that Aldon LM is so intuitive, we can promote packages from development to testing, and from testing to production, and have total confidence that they are going to the right place and taking only the necessary objects and their dependencies. We are able to do our jobs more effectively and meet our deadlines with ease.” The Inventory Management Factor. On the PHP development side, this is truly a key stand-out for Eldorado. With Aldon Lifecycle Manager, Eldorado can: • Quickly locate the components necessary for the task at hand, regardless of language, location, or platform. • Determine the current status of every artifact at a glance. • Know that they are always working on the correct version of the artifacts, and that it is secure. • Easily gather all components changed by the originating task, regardless of location, for ease of management, testing, promotion, and documentation. • Automatically capture each milestone event in the lifecycle e.g. checkout, promotion, approvals. “I know that I can find something within seconds of looking for it with Aldon LM,”Berg adds.
  4. 4. Rocket® case study “The bottomline is that with Aldon, we found a solution that gives us total control over the application lifecycle and allows us to meet all our business deliverables and more. It’s the perfect win-win.” Ken Berg Programming Manager Eldorado www.rocketsoftware.com info@rocketsoftware.com twitter.com/rocket www.youtube.com/ rocketsource www.linkedin.com/company/ rocket-software plus.google.com/u/0/ 104109093105646534918 You Tube © Rocket Software, Inc. or its affiliates 1990 – 2014. All rights reserved. Rocket and the Rocket Software logos are registered trademarks of Rocket Software, Inc. Other product and service names might be trademarks of Rocket Software or its affiliates. www.rocketsoftware.com The Easy Installation and Solid Support Factor Installation and support have been an added bonus for Eldorado: • There were no painful installs to make it happen. • Setup was all done with point-and-click functions. • Processes could be changed with just a few clicks of the mouse. • Eldorado was up and running within a few days. • Ongoing upgrades are typically accomplished by running a single command. The Bottom Line True Competitive Advantage In the hospitality industry, you can’t say enough about the customer experience and its role in establishing repeat and referred customers. By building and leveraging the right technologies, Eldorado has been able to bring powerful, positive experiences to its customers, ultimately improving its reputation, success and profitability. Getting Compliant and Staying Compliant One of the most important reasons for Eldorado selecting Aldon LM is that they have total confidence when the auditors come. The Rocket Aldon ALM solution automates and enforces compliance procedures from the time a change request is generated until the time the solution is delivered, and documents it all. Building Better, Faster, Cleaner Software From point-and-click package promotion to integrity assurance to package deployment and redeployment to history and traceability, Eldorado has found now that they use Aldon LM, they don’t know how they survived without it. Errors are reduced, production time shortened, and deadlines are never missed. Process and Workflow Automation: Set It and Forget It With the data provided by Aldon Lifecycle Manager and the custom development tied into Eldorado’s existing help desk system, Eldorado can automate the workflows, notify staff when they have tasks to perform, move artifacts through the appropriate lifecycle stages and easily deliver audit reports for compliance. It’s the“set it and forget it”approach.

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