Work Director Online, Knowledge Management and Supportability Experience
Industry Technology / Software / Internet
About I’m an experienced (13+ years!) and dedicated program leader who is passionate about managing global customer and employee initiatives that improve users’ support and partner experiences with software products. I have a deep knowledge of the customer and product lifecycle and love leading projects where we can use technology to provide a ‘delightful’ experience to each and every user. My teams deliver results on programs that affect the bottom line, improve retention rates and drive up the NPS.
Core Areas of Expertise:
- Program and Project Management
- Customer, Partner, and Employee Support Experience Improvements
- Cross-Organization, Global Team Building and Management