Working with Emotional Intelligence


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An overview of emotional intelligence looking at its application in the workplace.

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  • Additional resource: and Mayor summary:Emotions as driversDifferent to cognitive skillsPredictors of success when the IQ is staticResearch published
  • Working with Emotional Intelligence

    1. 1. An Overview of Emotional Intelligence Ei4ChangeA a A a
    2. 2. Emotional Intelligence The ability to… Understand the needs and feelings of oneself and other people Manage one’s own feelings Respond to others in appropriate ways
    3. 3. A form of social intelligence that involves the ability to monitor your own and others’ feelings and emotions. To discriminate among them and use this information to guide one’s thinking and action. Salovey & Mayer 1990 Emotional Intelligence
    4. 4. Basic assumptions around Emotional Intelligence (1) Emotions contain important practical information about yourself and others. Managing this information is essential to personal well being and for building relationships. Identifying, assessing and expressing emotions in appropriate ways enriches experiences.
    5. 5. Acknowledging, empathising with, and facilitating the emotional expression of yourself and others enhances relationships Emotions play out in private and in public to produce well-being, leadership and flow (the experience of focused, blissful expenditure of energy) or to result in distress, distraction and being emotionally overwhelmed Basic assumptions around Emotional Intelligence (2)
    6. 6. Advantages of using Emotional Intelligence improves relationships with colleagues maintains control lowers stress levels maintains motivation enables good communication and an ability to influence others without conflict enhances reputation within the team and the organisation
    7. 7. Disadvantages of using Emotional Intelligence cannot always be learned, though it can be developed is sometimes dismissed as being just another management fad is ridiculed by people with low levels of emotional intelligence
    8. 8. Emotional Intelligence can be practised and learnt 1. I am responsible for my own feelings. 2. I am responsible for my own behaviour. 3. I always have choices about how I respond to situations, events and people. 4. No-one can make me upset, angry, happy etc. 5. Identifying my choices empowers me to take a fresh look at my behaviour. 6. Recognising my range of choices is an excellent way to start changing my behaviour for the better. 7. I can practise and learn new and more effective behaviours.
    9. 9. Goleman’s Framework Motivation - the drive to work and succeed Self-awareness - understanding yourself, your strengths and weaknesses and how you appear to others Self-regulation - the ability to control yourself and think before you act Empathy - how well you understand other people’s viewpoints Social skills - communicating and relating to others
    10. 10. Key areas of Emotional Intelligence Self awareness Self regulation Empathy Social skills Inner world Outer world Motivation Awareness Action Behaviour
    11. 11. Effective communication To be successful you have to work well with other people by - establishing trusting relationships - communicating effectively - having the ability to work well in team environments
    12. 12. Without effective communication People become isolated The coherence of teams is undermined There is a greater scope for conflict and misunderstanding Motivation falls People withhold support and information
    13. 13. Working in teams In teams the combination of working logically and emotionally is very powerful deeper values (once established) make it possible to make mistakes at the logical level yet maintain good relationships
    14. 14. Do’s and Don't’s for using Emotional Intelligence Don't assume that you don't bring your emotions to work with you think that emotional intelligence is not relevant for your job think that your emotional intelligence needs no further development
    15. 15. Do’s and Don't’s for using Emotional Intelligence Do observe your emotional reactions to other people consider how you might test and develop your emotional intelligence ask yourself honestly how well you react to the concerns of others Enjoy working with your emotional intelligence!
    16. 16. Online Course Check out our Skillshare class: "Introduction to Emotional Intelligence" Use this link below to get a free month of Premium Membership on Skillshare for unlimited access to hundreds of online classes.
    17. 17.  Ei4Change Ltd. www.twitter/@EI4Change
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