Managing Emotions
Ei4Change
Anyone can become angry – that
is easy.
But to be angry with the right
person, to the right degree, at the
right time, for...
chaotic
haphazard
superfluous
incompatible with reason
disorganised
largely visceral
result from the lack of effective adj...
How emotions are viewed?
arouse, sustain and direct activity
part of the total economy of living organisms
are not in oppo...
When a person has empathy they are able to
appreciate the differences between other people in
terms of their emotional res...
The development of emotions
A genetic contribution
is likely
Emotions do not
define destiny
(timidity)
Early expression of...
Biological purpose for emotion
A signalling function (that action might have to be
taken)
Provides a strong impulse to tak...
Basic Human Emotions
presumed to be hard-wired and physiologically distinctive
Ekman P. (1972)
Flushed face
Brow muscles
i...
Basic Human Emotions
presumed to be hard-wired and physiologically distinctive
Ekman P. (1972)
Findings on contempt /
smug...
Emotional Intelligence at work
Is about...
bringing emotions to
the surface and
proactively
understanding their
meaning an...
Identifying Emotions
Identify how you feel
Identify how others feel
Sense emotions in music
Sense emotions in art
Detect r...
Understanding Emotions
Emotions are mental and physiological states
associated with a wide range of feelings, thoughts
and...
Understanding Emotions
Recognise what events are likely to trigger
different emotions
Know that emotions can combine to fo...
What does “Use emotion” mean?
The capacity to generate and feel an emotion in
order to focus attention, reason, and commun...
Online course
Check out our Skillshare class:
“Emotions and their Management”
Use this link below to get a free month of P...
 Ei4Change Ltd.
www.twitter/@Ei4Change
www.linkedin.com/company/ei4change
www.facebook.com/pages/Ei4Change
www.ei4change....
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How you can Manage your Emotions at Work to Build Empathy - @Ei4Change

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This slide set gives some insights into how to work with and manage your emotions better within the workplace.

This slide set is available as a series of Lightbulb Moments cards. These have been well received as a valuable resource in education, training and coaching.

Lightbulb Moments are free to download from the Ei4Change website. http://goo.gl/qNc5qR

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How you can Manage your Emotions at Work to Build Empathy - @Ei4Change

  1. 1. Managing Emotions Ei4Change
  2. 2. Anyone can become angry – that is easy. But to be angry with the right person, to the right degree, at the right time, for the right purpose and in the right way – that is not easy. Aristotle
  3. 3. chaotic haphazard superfluous incompatible with reason disorganised largely visceral result from the lack of effective adjustment Mid 20th Century How emotions are viewed?
  4. 4. How emotions are viewed? arouse, sustain and direct activity part of the total economy of living organisms are not in opposition to intelligence effective use instruct a higher order of intelligence Emotional processing is considered to be an essential part of rational decision making Early 21st Century
  5. 5. When a person has empathy they are able to appreciate the differences between other people in terms of their emotional responses. How a person is feeling can be determined by looking at behaviours or actions.
  6. 6. The development of emotions A genetic contribution is likely Emotions do not define destiny (timidity) Early expression of emotion by parents helps learning Early abuse hinders learning Poor ability to read others’ emotion may lead to the development of poor social skills
  7. 7. Biological purpose for emotion A signalling function (that action might have to be taken) Provides a strong impulse to take action Promotes unique, stereotypical patterns of physiological change A motivational trigger for others Controls learning
  8. 8. Basic Human Emotions presumed to be hard-wired and physiologically distinctive Ekman P. (1972) Flushed face Brow muscles inward and downward Nostrils flare Jaw clenches Eyes widen Pupils dilate Upper lip rises Lips stretch horizontally Nostrils clench Eyes screw up Corners of mouth downturn Eyebrows rise Eyes widen Forehead wrinkles Jaw drops open Eyelids droop Corners of mouth drop Corners of brows rise Corners of mouth rise in a smile Eyes tighten Cheeks rise Corners of brows drop
  9. 9. Basic Human Emotions presumed to be hard-wired and physiologically distinctive Ekman P. (1972) Findings on contempt / smugness are less clear - there is some preliminary evidence that this emotion and its expression are universally recognised Eyes neutral Tightened lip Unilateral smile Curled lip Contempt / smugness is the only unilateral expression occurring only on one side of the face (Faces courtesy of www.feelingfacescards.com)
  10. 10. Emotional Intelligence at work Is about... bringing emotions to the surface and proactively understanding their meaning and impact on the team and its performance Is not about... catching and suppressing emotions as they begin to surface Is not about... being nice
  11. 11. Identifying Emotions Identify how you feel Identify how others feel Sense emotions in music Sense emotions in art Detect real vs fake emotions Stay open to feelings Blend emotions with thinking Reflectively monitor emotions
  12. 12. Understanding Emotions Emotions are mental and physiological states associated with a wide range of feelings, thoughts and behaviours No definitive taxonomy of emotions exists. Emotions are highly subjective. People can differ in their emotional responses to given situations. Emotions blend together and are in continual flux. Behaviour can be a direct result of emotional state.
  13. 13. Understanding Emotions Recognise what events are likely to trigger different emotions Know that emotions can combine to form complex blends of feelings Realise that emotions can progress over time and change from one to another Provide a rich emotional vocabulary for greater precision in describing feelings and blends of feelings
  14. 14. What does “Use emotion” mean? The capacity to generate and feel an emotion in order to focus attention, reason, and communicate. The capacity to use emotion to influence cognitive processes such as decision making, deductive reasoning, creativity, and problem solving.
  15. 15. Online course Check out our Skillshare class: “Emotions and their Management” Use this link below to get a free month of Premium Membership on Skillshare for unlimited access to hundreds of online classes. http://skl.sh/1Hi05bn
  16. 16.  Ei4Change Ltd. www.twitter/@Ei4Change www.linkedin.com/company/ei4change www.facebook.com/pages/Ei4Change www.ei4change.com

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