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Web interfaces and NFC for ensuring ATMs accessibility and interoperability. (2009).  International World Wide Web Conference (WWW2009)
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Web interfaces and NFC for ensuring ATMs accessibility and interoperability. (2009). International World Wide Web Conference (WWW2009)

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Web interfaces and NFC for ensuring ATMs accessibility and interoperability. (2009).  International World Wide Web Conference (WWW2009) Web interfaces and NFC for ensuring ATMs accessibility and interoperability. (2009). International World Wide Web Conference (WWW2009) Presentation Transcript

  • Web interfaces and NFC for ensuring ATMs accessibility and interoperability Roberto Torena Manager Brussels Office Madrid, 24 April 2009
  • Web interfaces and NFC for ensuring ATMs accessibility and interoperability Technosite Technosite Technology and consultancy company belonging to the business corporation of ONCE Foundation. Technosite provides social studies, consultancy, training, assessment and certification in accessibility issues. Over 70% of Technosite’s staff are people with disabilities and it is precisely this which gives us our competitive edge. Despite of Technosite business core in web technologies, our organization is also specialized in accessibility in other fields. Knowledge generation in the accessibility field is generated through R&D projects, which are supported by a budget of 20% of total Technosite’s investment.
  • Web interfaces and NFC for ensuring ATMs accessibility and interoperability Technosite Objetive and participants of the research project The general aim is centred on the design of an experimental platform that shows mobile phone potential to facilitate access for people with disabilities to Automatic Teller Machines (ATMs). Research funded by Ministry of Industry, Tourism and Commerce (MITYC) ONCE Foundation has carried out this project through Technosite’s teams of the following areas: Sociology Accessibility R&D Design and production Barclays has collaborated in the viability analysis according Banking sector requirements
  • Web interfaces and NFC for ensuring ATMs accessibility and interoperability Technosite Current situation of ATM accessibility vs. 3G Accessibility Until recently, the trend has been to incorporate technological advances as modifications to existing products to make them more usable by people with disabilities. ATMs implements some of the support technologies such as talking ATMs, Braille labels, etc. This solutions are proprietary, closed and not standardized, and focused on a group of disabilities 3G Accessibility = Accessibility + Interoperability + Ubiquity
  • Web interfaces and NFC for ensuring ATMs accessibility and interoperability Technosite 3G Accessibility is the future 3G Accessibility vision consists in that independently of any disability, each user interacts with the environment and accesses to all sort of services and devices through a personal device. Ubiquity of the technical aid. Familiarity with the device and its use. User preferences are considered. Interoperability is required. Trend also supported by: National Proyects: INREDIS: Lead by Technosite International Proyects: I2HOME, VITAL, MONAMI…
  • Web interfaces and NFC for ensuring ATMs accessibility and interoperability Technosite Mobile as personal device Each user has a preferred personal device. Mobile is in many cases the right selection due to its characteristics: Widely-used personal device High level of use of the mobile phone among people with disabilities Mobility and battery's autonomy Access to Information Society services Broadband access through new technologies (UMTS, HSPA) Local connectivity with other devices (Wi-Fi, Bluetooth, NFC) Processing advanced capabilities (Technical aids) The idea of operating an ATM from a mobile device has been spontaneously proposed in the discussion groups with people with disabilities. It has a high level of acceptance, especially by the younger or middle- aged people more accustomed to using technology.
  • Web interfaces and NFC for ensuring ATMs accessibility and interoperability Technosite Communication between Mobile and ATM The communication between Mobile and ATM will be transmitted through Near Field Communication (NFC) and Wi-Fi Technologies. NFC provides the configuration and credential parameters to establishing the Wi-Fi connection with only a “touch” between the Mobile and the ATM NFC device. The ATM serves its usual functionalities by mean of the Wi-Fi connection. The interaction through the Mobile is similar than if the user interacts by mean of the ATM keypad or touchscreen. Security is critical in the banking sector. At network level, EAP-WSC was identified as the authentication protocol; WPA2/AES for encryption and data integrity. At client-server level, HTTPS was identified as the most suitable security protocol.
  • Web interfaces and NFC for ensuring ATMs accessibility and interoperability Technosite The web as an ideal interface in this context The web is a universal support, recognised internationally as a way to access heterogeneous contents and services. It allows remote access, so users do not need to install any specific software The web enables content design appropriate for multi-device interaction and a variety of browsers. (Best Practices of the Mobile Web Initiative, MWI) W3C (World Wide Web Consortium) and other international and national organizations have produced guidelines in the field of web accessibility. (Web Content Accessibility Guidelines 1.0, WCAG 1.0) It allows access to information for all users, independently of their condition, age or access technology.
  • Web interfaces and NFC for ensuring ATMs accessibility and interoperability Technosite Proof of concept There are currently no ATMs or mobile phones with the necessary features for implementing the design Emulation was designed and implemented using a PC, a PDA and a set of peripherals. Test the technical viability of the aims of the study Carry out the corresponding user tests
  • Web interfaces and NFC for ensuring ATMs accessibility and interoperability Technosite Results of user tests Carried out by 6 people, 5 of whom had disabilities: 2 people were blind 2 people had visual impairment 1 person had limited mobility All users completed the tasks successfully: Select a credit card Introduce the PIN Check the account balance Withdraw cash Disconnect the mobile device The people participating in the test stated that they would use this service. The user without any disability, considered it useful for not having to carry credit cards.
  • Thanks for your attention Roberto Torena Cristóbal Manager Brussels Office rtorena@technosite.es