Eiq 2 overview


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  • In order to increase the level of employees’ performance, morale, and enthusiasm, many organizations today want to promote an emotionally intelligent culture. To succeed in that, organizations must foster the following attributes (Book, 2000):The organization “promotes a culture in which openness and transparency are the norm”.Respectful assertiveness must exist in the organization.The organization encourages diversity.The organization tolerates constructive disagreement.The organization values flexibility and communication among its various departments.In addition to having these characteristics, an emotionally intelligent organization should understand and possess the “3 R’s”. That is, the “capacity to recruit, retain and rouse its workforce” (Books, 2000).Motivated employees will work harder for the company and will likely be the most satisfied. To rouse their employees, companies should include them in the decision making process and recognize their contributions (Book, 2000).Book, H. (2000, September). One big happy family: Emotional intelligence in the office. Ivey Business Journal, v65 i1, 44.
  • Research tracking over 160 high performing individuals in a variety of industries and job levels revealed that emotional intelligence was two times more important in contributing to excellence than intellect and expertise alone.”Institute for Healthand Human Potential
  • Culture is:"a basic set of assumptions that defines for us what we pay attention to, what things mean, and how to react emotionally to what is going on, and what actions to take in various kinds of situations" — Edgar Schein
  • Eiq 2 overview

    1. 1. Success Dynamics International
    2. 2. The Pieces of EIQ-2™ • The Empathy Principle • Emotional Intelligence • EIQ-2™ –Leadership –Influence/Sales • TmEIQ-10 Team Ten • Smart Organization • Customer Relations and Service
    3. 3. EIQ-2 Empathy Principle EIQ-2 Emotional Intelligence EIQ-2 Leadership & Influence TmEIQ-10 Team Ten EIQ-2 Smart Organizations
    4. 4. Empathetic Listening Being Authentic Being Sensitive, Appreciative and Considerate Sharing a Constructive Personality Empathy Mix
    5. 5. Principles of Emotional Intelligence • Emotion is information • We can try to ignore emotions but it doesn’t work • We can try to hide emotions, but not very effectively • Effective decisions must incorporate emotions • Emotions follow logical, consistent patterns • Emotional universals exist, but so do specifics Adapted by Success Dynamics International from Caruso, David R.; & Salovey. Peter (2004) The Emotionally Intelligent Manager
    6. 6. Principles of Emotional Intelligence • Emotions are: –responses and generators –automatic yet subject to internal regulation –significant to physiological change and performance –essential for coping, surviving and thriving –waxing, waning and flowing • Emotional intelligence develops; it is learned Adapted by Success Dynamics International from Caruso, David R.; & Salovey. Peter (2004) The Emotionally Intelligent Manager
    7. 7. Self- Awareness Self- Regulation/ Management Attitude/ Motivation/ Passion Empathy Social Skills
    8. 8. SELF SOCIAL RECOGNITIONREGULATION Self-Awareness Consciousness/ Identification; Understanding; Accurate Assessment; Confidence; Realistic Personal Appraisal; Motivation Social Awareness Empathy; Service Orientation; Organizational Awareness; Recognition; Connection; Team Relationship Management Coaching/Mentoring; Influence; Leadership; Championing Change; Building Relationships; Teamwork & Collaboration Self-Management Self-Control; Self-Discipline; Trustworthiness/ Transparency; Adaptability; Achievement; Initiative; Success Drive; Optimism
    9. 9. TalentSmart® studies show the link between EQ and job performance: • EQ alone explains 58% of a leader’s job performance. • 90% of top performers are high in EQ. • Just 20% of low performers are high in EQ. “70% of employees’ perception of the organizational climate is associated with the emotional intelligence of the leader” DANIEL GOLEMAN “Positive mood of the leader promotes worker productivity and retention.” GEORGE BETTENHAUSEN
    10. 10. Emotionally Intelligent Leadership
    11. 11. Emotionally Intelligent Influence
    12. 12. Group EI Impacts Organizational Performance Group Emotional Intelligence: Awareness of selves, social impact, emotions; interpersonal skills, discipline, application and management; innate perspectives Preliminary Processes; Interactions; & Expectations Participation Processes: Synergy, Contagious Emotions; Synergy Impact: improved problem solving & decision making; superior performance; enhanced creativity; greater productivity; higher quality of work life
    13. 13. Team Perspective Affinity • Liking • Cohesion • Empathy Positivity • Optimism • Constructive Emotions Identification • Team Spirit • Common Vision • Commitment
    14. 14. Team Processes Communication • Information Flow • Discussion & Dialogue • Candor & Openness Collaboration • Interdependence • Engagement • Cooperation Motivation • Drive • Momentum • Energy & Excitement Change Management • Stress Management • Agility, Flexibility & Versatility • Resiliency
    15. 15. Team Impact Responsiveness • Adaptation • Consideration • Sharing Resolution • Conflict Management • Tenacity • Determination Celebration • Affirmation & Praise • Common Satisfaction • Zest
    16. 16. Smart Organizations TmEIQ-10: Team Ten EIQ-2: Second Stage Emotional Intelligence: Leadership & Influence EIQ: Inter-Personal Skills: Management & Regulation EIQ: Intra-Personal Skills: Awareness
    17. 17. Culture Core beliefs; Stories; Common understandings & expectations; Values; Norms; Assumptions Physical Structures; Systems; Tools; Environments; Artifacts; Processes; Hierarchy; Resources Infrastructure Atmosphere; Climate; Priorities; Goals; Internal intangibles; Measurement; Learning; Mission Team & Individual considerations & behaviors Performance Units
    18. 18. Smart Organizations Success Dynamics International • Emotions are contagious • Intelligence isn’t additive • Group intelligence augments & compliments • Cross disciplines tend to be more advantageous than more of the same • Beware of “common knowledge”
    19. 19.  Leadership & Teambuilding Communication  Handling Confrontation, Conflict & Contention  Service & Performance Improvement Communication  Influence & Persuasion 232 Bent Oak Loop; Champion’s Gate, Florida 33837 (863) 420-1929