Compuware Professional Services Overview

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High level overview of Compuware's Professional services offerings.

High level overview of Compuware's Professional services offerings.

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  • Our organization is divided into 3 major divisions. I work in Professional Services and we will be talking a lot more about this in the following slides. In professional services, we provide the technology resources to our customer to solve real world IT problems. Our Products Division provides software technology solutions that help the Information Technology departments of companies drive efficiency and effectiveness into their IT environments. Compuware products allows IT departments to more effectively gather requirements, build systems, validate functionality, resolve defects and performance issues and oversee the business of IT. Covisint provides organizations the ability to electronically connect through portal collaboration services and messaging in a safe and secure environment.
  • Last updated or created: April ‘11 Key themes: Compuware is focused on your success Compuware has a range of service offerings to match your key needs for optimizing your website performance and quality Talk track Your success depends on five major areas, and Compuware has service offerings that match each one. Our overall focus is to help you progress to higher levels of APM maturity. Implementation – “How do we get value ASAP?” Compuware services start with implementation services to help you get the most value out of the product in the least amount of time. We can help you install and configure the solution, if you want. Compuware Workshops and Jumpstart programs can also get you up and running quickly. Skills – “How do we operate the tools?” Your people need to have the basic skills to know how to operate the Gomez platform. The Gomez platform is designed to be self-service, so it’s easy to learn and operate. To help you develop the skills you need, Compuware provides Training and Certification to ensure your team can get maximum value from your investment. Training and Certification includes: Online, self-paced training that is built into the Gomez platform and is provided as part of your subscription fee Regularly scheduled webinars that allow you to interact with experts. These are also included in your subscription fee. On-site training for your team. Compuware Trainers can deliver classroom-based training to large groups of your experts. Best practices – “How do we do things the best way?” Knowing how to operate the tools is essential, but it doesn’t ensure you know how to properly apply the tools in the optimal way. To do that, Compuware provides expert guidance that can evaluate your situation, assist you in mastering best practices, and transfer knowledge to your team. Resources– “Do we have the people to do the job properly?” Sometimes, an organization doesn’t have the people or time to properly optimize application performance. Other times, an organization may want to tap into the Compuware Consulting team’s expertise to deliver a high-profile or urgent project. For all of these situations, Compuware has both role-based experts to augment your team and managed services to perform a guardian, ongoing, watchdog type function. Issue resolution – “how do I fix this problem?” During the course of any day, you might experience a problem or an issue with Gomez. If you do, you can call our service desk for quick resolution. You can also buy our premium support, which gives you an even higher level of service, including 24x7 Notes to the Speaker Please note that some of the items on this slide are included with a license or subscription, but not all. Some are optional services that require additional fees.

Transcript

  • 1. Compuware Corporation Professional Services Division Contact Roger Hanson for more info: [email_address] (w) 612-851-2263 (m) 612-749-1230
  • 2.
    • History of Success
    • 38 years delivering IT value
    • 80 offices worldwide
    • World-Class Customers
    • 7,100+ customers across every market
    • 46 of the top 50 Fortune 500 companies
    • 12 of top 20 U.S. websites
    • Rock-Solid Financials
    • $900M in revenue
    • No long-term debt
    • $200M operating cash flow in FY ’11
    Compuware Headquarters – Downtown Detroit Compuware Highlights © 2011 Compuware Corporation
  • 3. Product Solutions Compuware Corporation Organization Diversified Offerings, Unified Vision © 2011 Compuware Corporation
      • Identity Management
      • Portal & Collaboration Services
      • Messaging & Web Services
      • Governance
      • Requirements Management
      • Architecture and Development
      • Data Management
      • Quality Management
      • IT Operations
      • Technical Communications
      • Application Performance Triage
      • Network Performance Realization
      • Service-level Review
      • ITSM Maturity Assessment
      • Test Data Privacy Assessment
      • MIPS Management
      • ITPM Maturity Assessment
  • 4. Advancement and Career Opportunities Attracting Talent Full-Time Salaried Employees (Benefits/Vacation) Continuous Training Practice Guidance, Leading Edge Technologies Rigorous Hiring Process Multiple Practice-Aligned and Technical Interviews Professional Services Business Model Consultant Excellence © 2011 Compuware Corporation Corporate Career Support Allows Compuware Team Members to Focus on the Client
  • 5. Professional Services Organization Breadth and Depth © 2011 Compuware Corporation Michigan Midwest Northeast Southeast West Geographic Sales & Delivery Centers of Excellence Mobile Computing Application Performance Management (APM) SALES SUPPORT Sales/Delivery Corporate Practice Directors Global Delivery Organization
  • 6.
    • Core Competencies:
    • Integration with Backend Systems and Cloud Services
    • Engagement Focused on Business Objectives
      • Conceptualization/ Visualization/ Validation/ Production
      • Interface with Social Networking Systems
    • Application Performance Engineering, Development, Testing and Remediation
      • Positioned to leverage Vantage™ and Gomez to develop and manage performance for mobile applications
    • Mobility Management
      • Security Solutions
      • IT Governance and Services Maturity
    Center of Excellence Mobile Computing © 2011 Compuware Corporation
  • 7. Helping You Progress to Higher Levels of APM Maturity © 2011 Compuware Corporation Your Success YOUR NEEDS: Center of Excellence Application Performance Management (APM) Skills “ How do we operate the tools?” Best Practices “ How do we do things the best way?” Resources “ Do we have the people to do the job?”
      • Issue Resolution
    “ How do we fix this problem?” Implementation “ How do we get value ASAP?” How Compuware Can Help: Implementation Services Training & Certification Expert Guidance Expert Personnel Support
    • Install & configure
    • Workshops
    • Jumpstarts
    • Online, self-paced
    • Webinars
    • On site
      • Evaluation
      • Assistance
    • Knowledge transfer
    • Managed services
    • Role-based experts
    • Service Desk
    • Premium support (inc. 24 x 7)
  • 8. Center of Excellence Application Performance Management (APM) APM Capabilities © 2011 Compuware Corporation Short Term Focus Performance Journey Maturity Assessment Solution Map Performance Reporting Production Readiness Performance Improvement Problem Resolution APM Best Practices Performance Management Solution Roadmap Other
    • Customer Care and ROI deliverables
    • Use case examples
    • Service offerings
    • Thought leadership
    • Role-based content
    • Reference architectures
    Diagnostic Tool Cost of Problem Physical Indicators
  • 9. Corporate Practices Practice Aligned Consultant Base © 2011 Compuware Corporation Architecture and Development Data Management and Business Intelligence Governance Operations Management Quality Management Requirements Management Technical Communication REVERB Cross Company Collaboration Tool Corporate Practice Directors Development Leadership Off Assignment Center Maintain a Pool of Available Resources
  • 10. IT Governance, Portfolio, Program & Project Management COBIT, PMBOK, ISO, VALIT, CMMI, OPM3 CGEIT, PMP Requirements Elicitation, Traceability Matrix, Use Case Dev. Facilitation BABOK CBAP, CFP Quality Management, Test Strategies, Test Plans, Verification & Validation ASQ/CSQ, IEEE, Six Sigma, CMMI, QAI CSQE, Six Sigma, CSTE, CSQA Data Modeling, Data Warehouse Architecture, Database Administration Inmon, Kimball CDMP, CBIP Application Architecture, Design, Develop, Test, Deploy and Document TOGAF, Zachman, RUP TOGAF, CSDP, MCPD, MCA, CSM, SCJP,SCJD,SCEA Network Eng, Infrastructure Ops, Virtualization, Mainframe Systems ITIL, MOF, ITSM, BSM ITIL, CCNP/SP,CISSP MCITP/TS/SE, Linux+, Linux, IBM Certified Specialist - System Competency Industry Frameworks Industry Certifications Changepoint AbendAiD, STROBE, DevEnterprise File-AID Xpediter, DevEnterprise, FileAid RDX Gomez, Hiperstation, STROBE,FileAid, Xpediter, AbendAid Compuware Products Governance Quality Management Data Management Architecture & Development Operations Management Expertise Program Director Project Manager System Analyst System Architect Designer / Developer Information Analyst QA Architect QA Analyst System Administrator Database Administrator Network Engineer Network Desktop Sys Admin, Systems Infrastructure Architect Technical Documentation, Online Delivery, Creative Solutions Adobe Tools, MS Office Tools Technical Communication Documentation Specialist © 2011 Compuware Corporation Compuware PSD Corporate Practices Aligning Resources, Solutions & Delivery Requirements Management
  • 11.
    • Integrated and Comprehensive Solutions
    • A high level of quality
    • Increased Productivity and Efficiency
    • Greater Flexibility and Agility
    The GDO Value Add: © 2011 Compuware Corporation Global Delivery Organization (GDO) Governance, Demand & Supply Management Collaboration Framework People, Process, Tools & Reusable Assets Core Competencies: Shanghai Montreal Detroit
    • Application Development
    • Maintenance & Support
    • Quality Assurance
  • 12. Compuware Professional Services Strengths and Benefits © 2011 Compuware Corporation Compuware Headquarters Lobby
    • Experts in problem solving and delivering value to our customers
    • Maximize application quality, reliability, and performance
    • Proven methodology and tools with deep industry expertise
    • Best practices and frameworks which reduce time to market
    • Provide products, services, and processes to help our customers solve their business problems
  • 13. Thank you for your interest! Contact info: Roger Hanson, Business Development Director, Mpls Click to email: [email_address] (w) 612-851-2263 (m) 612-749-1230