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For teachers, school administrators, trustees, even just plain school support staff, building bridges with parents is so essential because "It takes a village to teach a child". Unfortunately, there's often conflict and strife with between home and school, and it's not because parents don't care. They just have different views, and sometimes get angry, verbally abusive and insulting, getting in the way of the welfare of the child. In this book, designed to help educators deal with emotional parents there are over 100 tactics and practical methods to turn around difficult conversations with emotional parents.
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